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Six Sigma Quality Level Quiz
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Six Sigma Quality Level Quiz

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Questions and Answers

What is the first step a firm must take in obtaining ISO certification?

  • Documenting and implementing their systems for quality management (correct)
  • Developing a Quality Manual
  • Arranging for a certification body audit
  • Training employees on quality management systems
  • What must the initial documents for ISO certification include?

  • Policy, procedures, and work instructions (correct)
  • Quality Manual and audit records
  • Market comparison reports and international trade development plans
  • Employee training records and quality assurance protocols
  • Who is responsible for completing the audit required for ISO certification?

  • The consumers and end-users of products
  • An accredited private company (correct)
  • The firm seeking certification
  • The International Organization for Standardization (ISO)
  • What is the purpose of training all employees involved with the quality management systems?

    <p>To create comfort with new work procedures and documents</p> Signup and view all the answers

    What role do ISO standards play in global trade development?

    <p>Assisting in entering new markets and facilitating international trade on a fair basis</p> Signup and view all the answers

    What is the usual duration of the ISO certification process?

    <p>12 to 18 months</p> Signup and view all the answers

    What is the main motivation that should drive organizations to implement any quality program, including ISO certification?

    <p>To improve internal performance</p> Signup and view all the answers

    Which International Standard evaluates a firm's environmental performance?

    <p>ISO14001</p> Signup and view all the answers

    What industry does the HACCP program primarily focus on?

    <p>Food processing</p> Signup and view all the answers

    What are the potential benefits of implementing a HACCP program?

    <p>Enhancement of product quality</p> Signup and view all the answers

    What is the purpose of HACCP principles?

    <p>To control food safety risks in a business</p> Signup and view all the answers

    Which agency recommends HACCP compliance certification for all food businesses?

    <p>Canadian Food Inspection Agency</p> Signup and view all the answers

    When did it become mandatory for federally registered meat and poultry establishments to become HACCP Certified?

    <p>2005</p> Signup and view all the answers

    Who introduced the Six Sigma program in 1980?

    <p>Bill Smith</p> Signup and view all the answers

    What does the term 'Six Sigma quality' refer to?

    <p>3.4 defects per million opportunities</p> Signup and view all the answers

    What is the main focus of ISO9001 certification?

    <p>Improving customer satisfaction</p> Signup and view all the answers

    What is one of the key goals of TQM (Total Quality Management)?

    <p>Minimizing errors and waste</p> Signup and view all the answers

    In what way does ISO assist organizations through its standards?

    <p>By creating safe and reliable products</p> Signup and view all the answers

    What is the function of quality circles within companies?

    <p>Identifying quality, efficiency, and work-related problems</p> Signup and view all the answers

    What is a core principle of continuous improvement in TQM?

    <p>Making constant improvements in the design, production, and delivery of goods and services</p> Signup and view all the answers

    What are the three common quality systems mentioned in the text?

    <p>TQM, ISO9001, Kaizen</p> Signup and view all the answers

    What is the objective of Total Quality Management (TQM)?

    <p>Meeting or exceeding customers' defined specifications</p> Signup and view all the answers

    How does a company adhere to TQM principles?

    <p>By focusing on customer satisfaction, employee involvement, and continuous improvement</p> Signup and view all the answers

    What is the purpose of ISO9001 certification for organizations?

    <p>To ensure that organizations meet quality management standards and continuously improve</p> Signup and view all the answers

    What are some examples of external failure costs mentioned in the text?

    <p>Potential law suits, product recalls, loss of future business</p> Signup and view all the answers

    What does a 3 sigma quality level indicate?

    <p>99.73% of all output falls between plus and minus three standard deviations of the mean</p> Signup and view all the answers

    What is the equivalent number of defects per million opportunities for a 3 sigma process?

    <p>2700</p> Signup and view all the answers

    What is unique to Six Sigma?

    <p>DMAIC Improvement Model</p> Signup and view all the answers

    What is used to analyze the frequency of problems or causes in the Measure step of the DMAIC model?

    <p>Pareto chart</p> Signup and view all the answers

    What is the main focus of ISO9001 certification?

    <p>Customer satisfaction</p> Signup and view all the answers

    Why do companies use surveys and other methods to monitor customer satisfaction?

    <p>To gauge customer feedback</p> Signup and view all the answers

    Who is responsible for ensuring quality in a drive-through window service?

    <p>Every employee involved</p> Signup and view all the answers

    Why is it important for managers to communicate the importance of quality to subordinates?

    <p>To motivate subordinates to focus on customer satisfaction</p> Signup and view all the answers

    What is a key requirement for successful TQM according to the text?

    <p>Customer satisfaction commitment by everyone in the organization</p> Signup and view all the answers

    What is the primary role of employees in ensuring quality assurance?

    <p>Detecting and correcting quality problems</p> Signup and view all the answers

    How do companies encourage customers to define quality according to the text?

    <p>By identifying and offering product features that satisfy customer needs</p> Signup and view all the answers

    What is the responsibility of every employee involved in a defective DVD?

    <p>Taking responsibility for its design, production, and shipping</p> Signup and view all the answers

    What steps do companies take to ensure that providing quality is a factor in every facet of their operations?

    <p>They ensure that providing quality is a factor in every facet of their operations—from design to sales and service</p> Signup and view all the answers

    What is the purpose of getting feedback on how well companies are doing according to the text?

    <p>To gauge customer satisfaction</p> Signup and view all the answers

    The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.

    How many pizzas must be sold per month to break even?

    <p>666.67</p> Signup and view all the answers

    The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.

    What would the profit (loss) be if 1200 pizzas were made and sold monthly?

    <p>$5,200</p> Signup and view all the answers

    The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.

    How many pizzas must be sold to realize a profit of $10,000 per month?

    <p>2000</p> Signup and view all the answers

    Study Notes

    ISO Certification

    • The first step in obtaining ISO certification is to prepare initial documents that include a quality manual, quality objectives, and a quality policy.
    • These documents must define the quality management system and outline the firm's quality objectives and policies.

    ISO Standards and Global Trade

    • ISO standards play a crucial role in global trade development by ensuring that products meet international standards, increasing customer confidence, and reducing trade barriers.

    Importance of Employee Training

    • Training all employees involved with the quality management system is essential to ensure they understand their roles and responsibilities in maintaining quality.

    ISO Certification Process

    • The usual duration of the ISO certification process varies, but it typically takes several months to a year to complete.

    Motivation for Quality Programs

    • The main motivation driving organizations to implement quality programs, including ISO certification, should be to meet customer requirements and enhance customer satisfaction.

    Environmental Performance

    • The International Standard that evaluates a firm's environmental performance is ISO 14001.

    HACCP Program

    • The HACCP program primarily focuses on the food industry, ensuring food safety and quality.
    • The potential benefits of implementing a HACCP program include reduced foodborne illnesses, improved customer confidence, and reduced costs associated with product recalls.
    • The purpose of HACCP principles is to identify and control hazards in the food production process.
    • The FDA recommends HACCP compliance certification for all food businesses.
    • It became mandatory for federally registered meat and poultry establishments to become HACCP Certified in 1998.

    Six Sigma Program

    • The Six Sigma program was introduced by Motorola in 1980.
    • 'Six Sigma quality' refers to a level of quality that reduces defects to 3.4 per million opportunities.
    • The main focus of Six Sigma is to reduce defects and variations in processes.

    ISO9001 Certification

    • The main focus of ISO9001 certification is to ensure that a firm's quality management system meets international standards.
    • One of the key goals of Total Quality Management (TQM) is to achieve customer satisfaction through continuous improvement.

    Total Quality Management (TQM)

    • ISO assists organizations through its standards, enabling them to implement TQM principles and achieve customer satisfaction.
    • Quality circles within companies are formed to identify and solve quality-related problems.
    • Continuous improvement is a core principle of TQM, focusing on ongoing improvement of processes and products.
    • The objective of Total Quality Management (TQM) is to achieve customer satisfaction through continuous improvement.
    • Companies adhere to TQM principles by focusing on customer needs, continuous improvement, and employee involvement.
    • The purpose of ISO9001 certification is to ensure that a firm's quality management system meets international standards.

    Breaking Even and Profit Calculations

    • To break even, the number of pizzas sold must cover the fixed and variable costs.
    • If 1200 pizzas are sold monthly, the profit would be $2,400.
    • To realize a profit of $10,000 per month, the management of the pizza place must sell 1,667 pizzas.

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