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What is the first step a firm must take in obtaining ISO certification?
What must the initial documents for ISO certification include?
Who is responsible for completing the audit required for ISO certification?
What is the purpose of training all employees involved with the quality management systems?
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What role do ISO standards play in global trade development?
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What is the usual duration of the ISO certification process?
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What is the main motivation that should drive organizations to implement any quality program, including ISO certification?
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Which International Standard evaluates a firm's environmental performance?
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What industry does the HACCP program primarily focus on?
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What are the potential benefits of implementing a HACCP program?
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What is the purpose of HACCP principles?
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Which agency recommends HACCP compliance certification for all food businesses?
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When did it become mandatory for federally registered meat and poultry establishments to become HACCP Certified?
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Who introduced the Six Sigma program in 1980?
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What does the term 'Six Sigma quality' refer to?
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What is the main focus of ISO9001 certification?
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What is one of the key goals of TQM (Total Quality Management)?
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In what way does ISO assist organizations through its standards?
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What is the function of quality circles within companies?
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What is a core principle of continuous improvement in TQM?
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What are the three common quality systems mentioned in the text?
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What is the objective of Total Quality Management (TQM)?
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How does a company adhere to TQM principles?
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What is the purpose of ISO9001 certification for organizations?
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What are some examples of external failure costs mentioned in the text?
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What does a 3 sigma quality level indicate?
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What is the equivalent number of defects per million opportunities for a 3 sigma process?
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What is unique to Six Sigma?
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What is used to analyze the frequency of problems or causes in the Measure step of the DMAIC model?
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What is the main focus of ISO9001 certification?
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Why do companies use surveys and other methods to monitor customer satisfaction?
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Who is responsible for ensuring quality in a drive-through window service?
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Why is it important for managers to communicate the importance of quality to subordinates?
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What is a key requirement for successful TQM according to the text?
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What is the primary role of employees in ensuring quality assurance?
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How do companies encourage customers to define quality according to the text?
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What is the responsibility of every employee involved in a defective DVD?
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What steps do companies take to ensure that providing quality is a factor in every facet of their operations?
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What is the purpose of getting feedback on how well companies are doing according to the text?
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The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.
How many pizzas must be sold per month to break even?
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The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.
What would the profit (loss) be if 1200 pizzas were made and sold monthly?
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The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.
How many pizzas must be sold to realize a profit of $10,000 per month?
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Study Notes
ISO Certification
- The first step in obtaining ISO certification is to prepare initial documents that include a quality manual, quality objectives, and a quality policy.
- These documents must define the quality management system and outline the firm's quality objectives and policies.
ISO Standards and Global Trade
- ISO standards play a crucial role in global trade development by ensuring that products meet international standards, increasing customer confidence, and reducing trade barriers.
Importance of Employee Training
- Training all employees involved with the quality management system is essential to ensure they understand their roles and responsibilities in maintaining quality.
ISO Certification Process
- The usual duration of the ISO certification process varies, but it typically takes several months to a year to complete.
Motivation for Quality Programs
- The main motivation driving organizations to implement quality programs, including ISO certification, should be to meet customer requirements and enhance customer satisfaction.
Environmental Performance
- The International Standard that evaluates a firm's environmental performance is ISO 14001.
HACCP Program
- The HACCP program primarily focuses on the food industry, ensuring food safety and quality.
- The potential benefits of implementing a HACCP program include reduced foodborne illnesses, improved customer confidence, and reduced costs associated with product recalls.
- The purpose of HACCP principles is to identify and control hazards in the food production process.
- The FDA recommends HACCP compliance certification for all food businesses.
- It became mandatory for federally registered meat and poultry establishments to become HACCP Certified in 1998.
Six Sigma Program
- The Six Sigma program was introduced by Motorola in 1980.
- 'Six Sigma quality' refers to a level of quality that reduces defects to 3.4 per million opportunities.
- The main focus of Six Sigma is to reduce defects and variations in processes.
ISO9001 Certification
- The main focus of ISO9001 certification is to ensure that a firm's quality management system meets international standards.
- One of the key goals of Total Quality Management (TQM) is to achieve customer satisfaction through continuous improvement.
Total Quality Management (TQM)
- ISO assists organizations through its standards, enabling them to implement TQM principles and achieve customer satisfaction.
- Quality circles within companies are formed to identify and solve quality-related problems.
- Continuous improvement is a core principle of TQM, focusing on ongoing improvement of processes and products.
- The objective of Total Quality Management (TQM) is to achieve customer satisfaction through continuous improvement.
- Companies adhere to TQM principles by focusing on customer needs, continuous improvement, and employee involvement.
- The purpose of ISO9001 certification is to ensure that a firm's quality management system meets international standards.
Breaking Even and Profit Calculations
- To break even, the number of pizzas sold must cover the fixed and variable costs.
- If 1200 pizzas are sold monthly, the profit would be $2,400.
- To realize a profit of $10,000 per month, the management of the pizza place must sell 1,667 pizzas.
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Description
Test your knowledge about six sigma quality level, its significance, and implications for business operations. Learn about the amount of variation in data and its impact on quality standards.