Six Sigma Quality Level Quiz
42 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the first step a firm must take in obtaining ISO certification?

  • Documenting and implementing their systems for quality management (correct)
  • Developing a Quality Manual
  • Arranging for a certification body audit
  • Training employees on quality management systems

    • What must the initial documents for ISO certification include?

  • Policy, procedures, and work instructions (correct)
  • Quality Manual and audit records
  • Market comparison reports and international trade development plans
  • Employee training records and quality assurance protocols

    • Who is responsible for completing the audit required for ISO certification?

  • The consumers and end-users of products
  • An accredited private company (correct)
  • The firm seeking certification
  • The International Organization for Standardization (ISO)

    • What is the purpose of training all employees involved with the quality management systems?

    <p>To create comfort with new work procedures and documents</p> Signup and view all the answers

    What role do ISO standards play in global trade development?

    <p>Assisting in entering new markets and facilitating international trade on a fair basis</p> Signup and view all the answers

    What is the usual duration of the ISO certification process?

    <p>12 to 18 months</p> Signup and view all the answers

    What is the main motivation that should drive organizations to implement any quality program, including ISO certification?

    <p>To improve internal performance</p> Signup and view all the answers

    Which International Standard evaluates a firm's environmental performance?

    <p>ISO14001</p> Signup and view all the answers

    What industry does the HACCP program primarily focus on?

    <p>Food processing</p> Signup and view all the answers

    What are the potential benefits of implementing a HACCP program?

    <p>Enhancement of product quality</p> Signup and view all the answers

    What is the purpose of HACCP principles?

    <p>To control food safety risks in a business</p> Signup and view all the answers

    Which agency recommends HACCP compliance certification for all food businesses?

    <p>Canadian Food Inspection Agency</p> Signup and view all the answers

    When did it become mandatory for federally registered meat and poultry establishments to become HACCP Certified?

    <p>2005</p> Signup and view all the answers

    Who introduced the Six Sigma program in 1980?

    <p>Bill Smith</p> Signup and view all the answers

    What does the term 'Six Sigma quality' refer to?

    <p>3.4 defects per million opportunities</p> Signup and view all the answers

    What is the main focus of ISO9001 certification?

    <p>Improving customer satisfaction</p> Signup and view all the answers

    What is one of the key goals of TQM (Total Quality Management)?

    <p>Minimizing errors and waste</p> Signup and view all the answers

    In what way does ISO assist organizations through its standards?

    <p>By creating safe and reliable products</p> Signup and view all the answers

    What is the function of quality circles within companies?

    <p>Identifying quality, efficiency, and work-related problems</p> Signup and view all the answers

    What is a core principle of continuous improvement in TQM?

    <p>Making constant improvements in the design, production, and delivery of goods and services</p> Signup and view all the answers

    What are the three common quality systems mentioned in the text?

    <p>TQM, ISO9001, Kaizen</p> Signup and view all the answers

    What is the objective of Total Quality Management (TQM)?

    <p>Meeting or exceeding customers' defined specifications</p> Signup and view all the answers

    How does a company adhere to TQM principles?

    <p>By focusing on customer satisfaction, employee involvement, and continuous improvement</p> Signup and view all the answers

    What is the purpose of ISO9001 certification for organizations?

    <p>To ensure that organizations meet quality management standards and continuously improve</p> Signup and view all the answers

    What are some examples of external failure costs mentioned in the text?

    <p>Potential law suits, product recalls, loss of future business</p> Signup and view all the answers

    What does a 3 sigma quality level indicate?

    <p>99.73% of all output falls between plus and minus three standard deviations of the mean</p> Signup and view all the answers

    What is the equivalent number of defects per million opportunities for a 3 sigma process?

    <p>2700</p> Signup and view all the answers

    What is unique to Six Sigma?

    <p>DMAIC Improvement Model</p> Signup and view all the answers

    What is used to analyze the frequency of problems or causes in the Measure step of the DMAIC model?

    <p>Pareto chart</p> Signup and view all the answers

    What is the main focus of ISO9001 certification?

    <p>Customer satisfaction</p> Signup and view all the answers

    Why do companies use surveys and other methods to monitor customer satisfaction?

    <p>To gauge customer feedback</p> Signup and view all the answers

    Who is responsible for ensuring quality in a drive-through window service?

    <p>Every employee involved</p> Signup and view all the answers

    Why is it important for managers to communicate the importance of quality to subordinates?

    <p>To motivate subordinates to focus on customer satisfaction</p> Signup and view all the answers

    What is a key requirement for successful TQM according to the text?

    <p>Customer satisfaction commitment by everyone in the organization</p> Signup and view all the answers

    What is the primary role of employees in ensuring quality assurance?

    <p>Detecting and correcting quality problems</p> Signup and view all the answers

    How do companies encourage customers to define quality according to the text?

    <p>By identifying and offering product features that satisfy customer needs</p> Signup and view all the answers

    What is the responsibility of every employee involved in a defective DVD?

    <p>Taking responsibility for its design, production, and shipping</p> Signup and view all the answers

    What steps do companies take to ensure that providing quality is a factor in every facet of their operations?

    <p>They ensure that providing quality is a factor in every facet of their operations—from design to sales and service</p> Signup and view all the answers

    What is the purpose of getting feedback on how well companies are doing according to the text?

    <p>To gauge customer satisfaction</p> Signup and view all the answers

    The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.

    How many pizzas must be sold per month to break even?

    <p>666.67</p> Signup and view all the answers

    The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.

    What would the profit (loss) be if 1200 pizzas were made and sold monthly?

    <p>$5,200</p> Signup and view all the answers

    The management of a pizza place would like to add a new line of small pizzas, which will require leasing new equipment for a monthly payment of $2,000. Variable costs would be $3 per pizza, and pizzas retail for $9 each.

    How many pizzas must be sold to realize a profit of $10,000 per month?

    <p>2000</p> Signup and view all the answers

    Study Notes

    ISO Certification

    • The first step in obtaining ISO certification is to prepare initial documents that include a quality manual, quality objectives, and a quality policy.
    • These documents must define the quality management system and outline the firm's quality objectives and policies.

    ISO Standards and Global Trade

    • ISO standards play a crucial role in global trade development by ensuring that products meet international standards, increasing customer confidence, and reducing trade barriers.

    Importance of Employee Training

    • Training all employees involved with the quality management system is essential to ensure they understand their roles and responsibilities in maintaining quality.

    ISO Certification Process

    • The usual duration of the ISO certification process varies, but it typically takes several months to a year to complete.

    Motivation for Quality Programs

    • The main motivation driving organizations to implement quality programs, including ISO certification, should be to meet customer requirements and enhance customer satisfaction.

    Environmental Performance

    • The International Standard that evaluates a firm's environmental performance is ISO 14001.

    HACCP Program

    • The HACCP program primarily focuses on the food industry, ensuring food safety and quality.
    • The potential benefits of implementing a HACCP program include reduced foodborne illnesses, improved customer confidence, and reduced costs associated with product recalls.
    • The purpose of HACCP principles is to identify and control hazards in the food production process.
    • The FDA recommends HACCP compliance certification for all food businesses.
    • It became mandatory for federally registered meat and poultry establishments to become HACCP Certified in 1998.

    Six Sigma Program

    • The Six Sigma program was introduced by Motorola in 1980.
    • 'Six Sigma quality' refers to a level of quality that reduces defects to 3.4 per million opportunities.
    • The main focus of Six Sigma is to reduce defects and variations in processes.

    ISO9001 Certification

    • The main focus of ISO9001 certification is to ensure that a firm's quality management system meets international standards.
    • One of the key goals of Total Quality Management (TQM) is to achieve customer satisfaction through continuous improvement.

    Total Quality Management (TQM)

    • ISO assists organizations through its standards, enabling them to implement TQM principles and achieve customer satisfaction.
    • Quality circles within companies are formed to identify and solve quality-related problems.
    • Continuous improvement is a core principle of TQM, focusing on ongoing improvement of processes and products.
    • The objective of Total Quality Management (TQM) is to achieve customer satisfaction through continuous improvement.
    • Companies adhere to TQM principles by focusing on customer needs, continuous improvement, and employee involvement.
    • The purpose of ISO9001 certification is to ensure that a firm's quality management system meets international standards.

    Breaking Even and Profit Calculations

    • To break even, the number of pizzas sold must cover the fixed and variable costs.
    • If 1200 pizzas are sold monthly, the profit would be $2,400.
    • To realize a profit of $10,000 per month, the management of the pizza place must sell 1,667 pizzas.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    OM 5^06.docx

    Description

    Test your knowledge about six sigma quality level, its significance, and implications for business operations. Learn about the amount of variation in data and its impact on quality standards.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser