12 Questions
What is the term used to describe an intention to behave a certain way toward someone or something?
Behavioral Component
Who argued that attitudes follow behavior?
Leon Festinger
What is the term used to describe the degree to which employees believe the organization values their contribution and cares about their well-being?
Perceived organizational support (POS)
Which term describes a positive feeling about a job, resulting from an evaluation of its characteristics?
Job satisfaction
What is the degree to which people identify psychologically with their jobs and consider their perceived performance levels important to their self-worth?
Job involvement
What can be defined as a response that allows conditions to worsen passively?
Neglect
What is emotional labor?
An employee's expression of organizationally desired emotions during interpersonal transactions
Which personality trait is characterized by an excessive sense of self-importance and superiority?
Narcissism
What is the most widely used personality assessment instrument in the world?
Myers-Briggs Type Indicator (MBTI)
Which of the following is a personality trait that involves lying and manipulating others to accomplish goals?
Machiavellianism
What is the broad range of feelings that people experience called?
Affect
Which of the following describes a person's personality that is very competitive, has a strong sense of urgency, and is driven to succeed?
Type A personality
Test your knowledge on concepts related to attitudes and job satisfaction including identification of components such as attitude, behavioral component, neglect, and response. Questions are based on the definitions and examples provided in Chapter 2.
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