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Questions and Answers
What is the primary factor that influences the strength of reactions to aggressive acts?
What is a direct cost of CWB to organizations?
Which of the following is a consequence of CWB on organizational performance?
What is the primary goal of integrity screening in the recruitment and selection phase?
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Which of the following is NOT a method of reducing CWB in organizations?
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What is the relationship between CWB rates and organizational performance?
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What is an indirect cost of CWB to organizations?
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What is a common consequence of CWB in the fast food industry?
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What is the purpose of cognitive ability screening in the recruitment and selection phase?
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Which of the following is a potential outcome of managing CWB in organizations?
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Study Notes
Job Attitude and Satisfaction
- Attitudes are evaluative statements indicating feelings about objects, people, or events; affect behavior.
- Job satisfaction encompasses key factors like working conditions, pay, and organizational support.
- Employee attitudes can change positively through social sharing and discussions about challenging experiences with coworkers.
Components of Attitudes
- Attitudes consist of three elements: cognition (thoughts), affect (feelings), and behavior (actions).
- Leon Festinger proposed that attitudes can follow behavior, while others maintain that attitudes predict future behaviors.
- Cognitive Dissonance occurs when there is an inconsistency between attitudes and behaviors, leading individuals to seek consistency.
Theories of Job Satisfaction
- Affect Theory posits job satisfaction is determined by the gap between what is desired in a job and what is actually experienced.
- Herzberg's Theory divides factors into "hygiene" (basic needs) and "motivators" (job satisfaction drivers).
Factors Influencing Job Satisfaction
- Interesting jobs that provide training, variety, and control tend to satisfy employees.
- Job conditions, such as feedback and social support, significantly impact satisfaction regardless of job characteristics.
- Employee engagement is notably high at organizations like Baptist Health of South Florida, where commitment to patient care enhances satisfaction.
Pay and Personality's Role
- Pay contributes to job satisfaction but its impact diminishes past a comfortable living standard; seen as a reflection of worth.
- Fringe benefits are influential, but often undervalued due to lack of employee awareness.
- Individuals with positive core self-evaluations (CSEs) and an internal locus of control are generally more satisfied at work.
Supervisory Influence
- Two key supervisory dimensions for satisfaction include employee-centeredness and participatory decision-making.
- Supervisors' genuine interest in employees enhances satisfaction levels.
Measuring Job Satisfaction
- Two primary methods exist for measuring satisfaction: single global rating and summation of job facets.
- The single global rating involves one question rated on a scale, while summation assesses various job characteristics for a comprehensive score.
Outcomes of Job Satisfaction
- Happy workers show increased productivity and higher rates of organizational citizenship behavior (OCB).
- Satisfied employees enhance customer satisfaction and loyalty while preventing Counterproductive Work Behaviors (CWBs).
- Negative behaviors in the workplace, like employee theft, have a significant impact on organizational performance, often outweighing positive behaviors.
Managing Counterproductive Work Behaviors (CWBs)
- Recruitment strategies focusing on personality traits can mitigate CWBs.
- Common screening methods include integrity tests and cognitive ability assessments to identify potential misfits before hiring.
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Description
Test your knowledge of job attitudes, satisfaction, and CWPBs. Learn about attitude formation, emotional challenges, and the impact of coworker discussions on employee attitudes.
