Chapter 17: Ethics in Marketing
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Questions and Answers

Why should marketers be concerned about ethics?

  • To foster long-term customer relationships. (correct)
  • To maximize profits at any cost.
  • To ensure compliance with financial reporting.
  • To avoid governmental regulation.
  • How does consumerism contribute to ethical business practices?

  • By encouraging companies to ignore customer feedback.
  • By limiting the variety of products available.
  • By promoting competitive pricing strategies.
  • By pressuring businesses to be more accountable. (correct)
  • What differentiates ethics from social responsibility?

  • Ethics focuses on individual behavior, while social responsibility focuses on corporate actions. (correct)
  • Ethics involves compliance, and social responsibility involves voluntary actions.
  • Ethics is about profit maximization, whereas social responsibility is about cost reduction.
  • Ethics only applies to marketing, while social responsibility applies to all business practices.
  • What are the four steps in ethical decision making?

    <p>Identify the problem, develop alternatives, evaluate alternatives, choose the best solution.</p> Signup and view all the answers

    Which marketing practice can help integrate ethics and social responsibility into a firm's strategy?

    <p>Engaging in community outreach programs.</p> Signup and view all the answers

    Why is the fashion industry considered highly polluting?

    <p>A large percentage of garments end up in landfills.</p> Signup and view all the answers

    What initiative aims to promote reusing and recycling in the fashion industry?

    <p>Fashion Pact.</p> Signup and view all the answers

    What aspect is especially considered within marketing ethics?

    <p>Societal impacts of marketing activities.</p> Signup and view all the answers

    What is a common misconception about ethics in marketing?

    <p>Ethics solely pertains to legal compliance.</p> Signup and view all the answers

    How much of the total garments produced yearly end up in landfills?

    <p>About 65 percent.</p> Signup and view all the answers

    Study Notes

    Chapter 17: Ethics and Socially Responsible Marketing

    • Marketing ethics examines ethical situations within marketing, including societal, global, or individual consumer issues.
    • Business ethics distinguishes between right and wrong actions and decisions in a business setting.
    • The fashion industry is the second-most polluting sector globally.
    • Approximately 65% of the 32 billion garments produced annually end up in landfills.
    • A new initiative, Fashion Pact, explores ways to recycle and reuse clothing.
    • Consumerism is a social movement protecting consumers from unethical business practices.
    • Consumerism impacts employees, customers, marketplace and society.
    • Corporate Social Responsibility (CSR) involves voluntary actions by companies to address the ethical, social, and environmental impacts of business and the concerns of stakeholders.
    • CSR initiatives impact employees, customers, stakeholders, and the environment.
    • A framework for ethical decision-making has four steps: Identify issues, Gather information and identify stakeholders, Brainstorm and evaluate alternatives, and Choose a course of action.
    • A metric for ethical decision-making includes the Publicity test, Moral Mentor test, Admired Observer test, Transparency test, and Person in the Mirror test.
    • Marketing ethics is integrated into different phases of marketing strategy, including Planning, Implementation, and Control.
    • The planning phase establishes the overall ethical tone of the firm's marketing. Mission statements can be used to guide SWOT analysis.
    • The implementation phase considers ethical issues related to targeting markets and products.
    • The control phase checks for the successful implementation and reacting to changes.
    • Different scenarios illustrate ethical considerations in the marketplace, including: Retailers misleading customers, giving credit to high-risk consumers, unethical practices in the jewelry industry, and not disclosing alcohol content in products.
    • The ethical approach of Tim Hortons, involving a donation campaign for camp, raises significant funds for children each year.

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    Description

    This quiz explores the essential concepts of ethics and socially responsible marketing discussed in Chapter 17. Key topics include consumerism, corporate social responsibility, and ethical decision-making in business. Understand the significant impacts these factors have on society and the environment.

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