36 Questions
What is the primary focus of a 1 on 1 personal training session at CCSC?
To complete a workout in your training plan
What is the price of the 1x Personal Training Per Week package?
85 AUD Per Week
How often are you charged for the 1x Personal Training Per Week package?
Weekly, on a Thursday
What is the maximum number of credits you can roll over for a cancelled session?
4x credits
Can you share the hour and costs of a personal training session with another person?
No, personal training sessions are individual only
What is included in the 2x Personal Training Sessions Per Week package?
2x one on one sessions per week with your coach
What is the purpose of the weekly exercise programming for in and outside of your personal training session?
To provide you with a workout plan to follow
What is the price of the 3x Personal Training Sessions Per Week package?
220 AUD Per Week
What happens if you cancel a session with less than 24 hours' notice?
You will be charged a cancellation fee
What is provided to support your training goals in the 1x Personal Training Per Week package?
Nutrition guides and weekly exercise programming
What is the additional cost per week for sharing a 1x per week hour with someone?
40 AUD
How many 1 on 1 personal training sessions are included at the start of the Open Gym Membership?
2
What is the price per session for 2x sessions per week if shared with someone?
62.5 AUD
What is the cancellation policy for all participants?
24 hour cancellation policy
What is the weekly price for an Open Gym Membership?
40 AUD
What is included in the Weekly training program on the app?
Workout routines and nutrition guides
What happens if one participant shows up and the other cancels last minute?
Both will be charged
What is the condition for modifying a program to each participant's goals?
Sharing the hour with someone
What is the age range for the 4-week package?
8-15 years old
How much extra per week can you become a member of the gym if you're doing personal training?
15 AUD
If you cancel a personal training session outside of the 24-hour cancellation policy, what happens?
You can re-book the session or get a credit up to 4 sessions
How much does a personal training session cost if you're already a member?
80 AUD
What happens to your credited sessions if you cancel your subscription?
You lose them
How is the billing affected if you add a personal training session to your membership?
It decreases by 20 AUD
What is the minimum requirement to become a member of the gym for 15 AUD more per week?
Doing any personal training option
What happens if you can't re-book a cancelled session in the same week?
Your account will be credited up to 4 sessions
What is a key aspect of the social marketing strategy mentioned in the content?
Highlighting gym members for their achievements
What are some examples of achievements that can be highlighted?
Great progress in health and fitness, competition wins, rehab from injuries
When is the social media post scheduled?
Sunday evening at 6pm
The 'Check in-Check List' includes an assessment named Week _$ 'CCSC Check In'.
3
How often is feedback collected in the 'Program Inclusions'?
Every 6 months
What is the purpose of the CCSC Check-in System?
To ensure delivery of the best training and gather feedback from clients.
What are the key components of the CCSC Check-in System?
Recognition on Day 1
What is included in the 'Day 1: Initial Consult to Initial Program' part of the CCSC Check-in System?
Overall goal
What is the purpose of the 'DAILY Session/Member Rock, Paper, Scissors' activity?
To maintain a sense of community and rapport in the gym.
What is the main objective of the Program Review at Week 3 of the CCSC Check-in System?
To catch any client falling behind, not enjoying the program, or to reassure that the team is behind them.
Study Notes
CCSC Personal Training
- One hour training session with a coach at CCSC, which includes a workout in the training plan or testing relevant to the training goals.
- The aim of the personal training session is to:
- Check progress and make adjustments
- Cover necessary techniques for maximum returns
- Push to limits for maximum intensity
- Immerse in the CCSC culture and community
Personal Training Packages
- 1x Personal Training Per Week: 1 hour 1 on 1 training session with a coach, weekly exercise programming, nutrition guides, and access to training and nutrition resources on the app ($85 AUD per week)
- 2x Personal Training Sessions Per Week: 2x 1 on 1 training sessions with a coach, weekly exercise programming, nutrition guides, and access to training and nutrition resources on the app ($160 AUD per week)
- 3x Personal Training Sessions Per Week: 3x 1 on 1 training sessions with a coach, weekly exercise programming, nutrition guides, and access to training and nutrition resources on the app ($220 AUD per week)
Sharing Personal Training Sessions
- Can share the hour and costs with an additional person (only for athletes aged between 8 and 15 years old)
- Additional cost of $40 AUD per week for 1x per week hour sharing
- For 2x or 3x sessions per week, each party pays $62.5 per session
Gym Membership Options
- Open Gym Membership: An open gym membership option at CCSC includes gym access, programming, and nutrition guide, with a 4-week commitment and 1-week cancellation policy ($40 AUD per week)
- Combining Memberships: Can combine personal training options with gym membership for an additional $15 AUD per week
CCSC Client Check-in System
- The system aims to deliver the best, not the most, and defines "best" as what works and what clients can rely on.
- The system involves continuous checks with clients to ensure CCSC is delivering what they promise.
Initial Consult and Program
- The initial consult involves recognizing clients' goals and preferences, including:
- Overall goal
- Favourite exercises
- Nutrition plan
- The nutrition plan is tailored to each client's needs, with a calorie deficit calculated based on factors like lifestyle, height, weight, and age.
Daily and Session Check-ins
- Daily and session check-ins involve building rapport and including clients in the gym community through:
- Rock (fist bump) on first and last encounters
- Paper (shake hands) on first and last encounters
- Scissors (wave) to recognize arrivals while maintaining focus on tasks
Program Reviews and Check-ins
- Week 3: Clients provide feedback on their program to catch any issues or reassess needs
- Week 5: Program review and assessment to develop the next program, highlighting changes and showing CCSC's care and attention to detail
Client Win Feedback and Social Media Strategy
- Client wins are highlighted on social media to showcase achievements and progress
- The process involves:
- Deciding on a client to feature
- Sending an assessment and message to the client
- Getting a photo with the client in the gym
- Creating a social media post using a pre-created chat GPT sequence
- Scheduling the post for a Sunday evening and sponsoring it to reach a wider audience
Check-in Checklist
- Initial program checklist includes:
- Reference to goal and pre/post testing
- Favourite exercises with comment
- Nutrition plan with explanation
- Program inclusions checklist includes:
- Week 3 CCSC Check-in assessment
- Week 5 Program Review
- Random feedback check-in every 6 months
Learn about the benefits and structure of personal training sessions at CCSC, including one-on-one coaching and customized workout plans. Improve your fitness and reach your goals with CCSC's expert trainers.
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