Confidentiality Quiz

Importance of Confidentiality

• Confidentiality is the foundation of case management and must protect the dignity of the Jamati Member (JM) at all costs.
• Confidentiality is a right of the individual and helps avoid stigma and maintain institutional credibility.
• Trust is essential, and JMs must feel secure sharing personal information.

Key Rules of Confidentiality

• Share information only with your Case Lead.
• Protect JM information shared in trust, and destroy personal notes after updating them in the system.
• Confidentiality applies to everyone, including volunteers, teachers, staff members, and leadership.
• Confidentiality is timeless and does not end when a task or role with a case is completed.
• Ensure transparent and consensual sharing of information, specifying what, when, how, and with whom information will be shared.

Breaking Confidentiality

• Informed consent from the JM allows breaking confidentiality.
• Break confidentiality if a JM indicates thoughts or intents of self-harm or harming others.
• Break confidentiality if a child, elderly person, or vulnerable person is being abused, neglected, or in danger.
• When breaking confidentiality, follow escalation strategies, keeping sensitive information within the chain of escalation.

Escalation Strategy

• Escalate to your Case Lead.
• If the lead is unavailable, escalate to their lead and/or the On-Call Case Manager.

Breaches of Confidentiality

• Leaving JM call notes in a public place (e.g., kitchen fridge) is a breach.
• Sharing case details with an unauthorized person, including spouses or friends, is a breach.
• Writing case details in an email, including JM names or family member names, is a breach.
• Sharing case details with team members not involved in the case is a breach.
• Seeking opinions from unauthorized individuals, including family and friends, is a breach.