Podcast
Questions and Answers
Why is confidentiality important in case management?
Why is confidentiality important in case management?
- To share personal notes taken with volunteers and staff members
- To protect the dignity of the individual we work with and maintain trust (correct)
- To avoid sharing personal information with anyone except the Case Lead
- To increase stigma and create credibility for the institution
According to the key rules of confidentiality, who should you share information with?
According to the key rules of confidentiality, who should you share information with?
- Anyone within the institution
- Case Lead only (correct)
- Leadership and other external organizations
- Volunteers, teachers, and staff members
What action should be taken if a Jamati Member indicates thoughts of harming themselves?
What action should be taken if a Jamati Member indicates thoughts of harming themselves?
- Share this information with other volunteers
- Inform any staff member
- Keep it confidential unless informed consent is provided by the member
- Immediately escalate it to the case lead (correct)
When does confidentiality end in case management?
When does confidentiality end in case management?
In what situation can confidentiality be broken according to the presentation?
In what situation can confidentiality be broken according to the presentation?
What is the appropriate action if the lead doesn't respond or isn't available?
What is the appropriate action if the lead doesn't respond or isn't available?
Which of the following does not constitute as a breach of confidentiality?
Which of the following does not constitute as a breach of confidentiality?
What is an inappropriate action regarding case management?
What is an inappropriate action regarding case management?
What is the correct course of action if Mukhi-kamadia saheb (MKs) asks for an update on a family that is your case?
What is the correct course of action if Mukhi-kamadia saheb (MKs) asks for an update on a family that is your case?
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Study Notes
Importance of Confidentiality
- Confidentiality is the foundation of case management and must protect the dignity of the Jamati Member (JM) at all costs.
- Confidentiality is a right of the individual and helps avoid stigma and maintain institutional credibility.
- Trust is essential, and JMs must feel secure sharing personal information.
Key Rules of Confidentiality
- Share information only with your Case Lead.
- Protect JM information shared in trust, and destroy personal notes after updating them in the system.
- Confidentiality applies to everyone, including volunteers, teachers, staff members, and leadership.
- Confidentiality is timeless and does not end when a task or role with a case is completed.
- Ensure transparent and consensual sharing of information, specifying what, when, how, and with whom information will be shared.
Breaking Confidentiality
- Informed consent from the JM allows breaking confidentiality.
- Break confidentiality if a JM indicates thoughts or intents of self-harm or harming others.
- Break confidentiality if a child, elderly person, or vulnerable person is being abused, neglected, or in danger.
- When breaking confidentiality, follow escalation strategies, keeping sensitive information within the chain of escalation.
Escalation Strategy
- Escalate to your Case Lead.
- If the lead is unavailable, escalate to their lead and/or the On-Call Case Manager.
Breaches of Confidentiality
- Leaving JM call notes in a public place (e.g., kitchen fridge) is a breach.
- Sharing case details with an unauthorized person, including spouses or friends, is a breach.
- Writing case details in an email, including JM names or family member names, is a breach.
- Sharing case details with team members not involved in the case is a breach.
- Seeking opinions from unauthorized individuals, including family and friends, is a breach.
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