Podcast
Questions and Answers
What is the ultimate objective of supply chain management systems?
What is the ultimate objective of supply chain management systems?
- To maximize production levels
- To efficiently deliver goods and services from source to consumption point (correct)
- To minimize the number of suppliers
- To increase the cost of product delivery
What is the primary benefit of supply chain management systems for firms?
What is the primary benefit of supply chain management systems for firms?
- Increasing the number of suppliers
- Limiting the distribution channels
- Reducing the production levels
- Lowering the costs of moving and making products (correct)
Why are supply chain management systems considered interorganizational systems?
Why are supply chain management systems considered interorganizational systems?
- Because they do not involve suppliers
- Because they automate the flow of information across organizational boundaries (correct)
- Because they are limited to a single company's operations
- Because they focus solely on internal operations
What is the purpose of customer relationship management (CRM) systems?
What is the purpose of customer relationship management (CRM) systems?
What is telepresence technology?
What is telepresence technology?
Which videoconferencing tool is useful for one-to-one or small group videoconferencing?
Which videoconferencing tool is useful for one-to-one or small group videoconferencing?
What is the responsibility of a chief privacy officer (CPO) in an organization?
What is the responsibility of a chief privacy officer (CPO) in an organization?
What does the chief knowledge officer (CKO) oversee in an organization?
What does the chief knowledge officer (CKO) oversee in an organization?
What is the role of the chief data officer (CDO) in an organization?
What is the role of the chief data officer (CDO) in an organization?
What is the responsibility of the chief security officer (CSO) in an organization?
What is the responsibility of the chief security officer (CSO) in an organization?
Which IT/IS occupation was projected to grow 12 percent from 2018 through 2028 in the United States?
Which IT/IS occupation was projected to grow 12 percent from 2018 through 2028 in the United States?
Which IT/IS occupation has been declining in demand?
Which IT/IS occupation has been declining in demand?
What is the role of end users in the context of information systems?
What is the role of end users in the context of information systems?
What is the responsibility of the information systems department in an organization?
What is the responsibility of the information systems department in an organization?
What is the primary responsibility of the chief information security officer (CISO) or chief security officer (CSO)?
What is the primary responsibility of the chief information security officer (CISO) or chief security officer (CSO)?
What is the responsibility of the chief data officer (CDO) in an organization?
What is the responsibility of the chief data officer (CDO) in an organization?
What is the estimated percentage of the U.S. labor force composed of jobs where interaction is the primary value-adding activity?
What is the estimated percentage of the U.S. labor force composed of jobs where interaction is the primary value-adding activity?
What has led to an emphasis on close coordination and collaboration in professional work?
What has led to an emphasis on close coordination and collaboration in professional work?
What has the work of the firm shifted from?
What has the work of the firm shifted from?
What is considered a group and social process, with technologies increasing the rate and quality of it?
What is considered a group and social process, with technologies increasing the rate and quality of it?
Which communication channel has declined in recent years, with messaging and social media becoming preferred channels?
Which communication channel has declined in recent years, with messaging and social media becoming preferred channels?
What are wikis, such as Wikipedia, useful tools for in the corporate context?
What are wikis, such as Wikipedia, useful tools for in the corporate context?
For what purposes are virtual worlds, like Second Life, used by companies?
For what purposes are virtual worlds, like Second Life, used by companies?
What do software suites provide for teams of employees who work together from different locations?
What do software suites provide for teams of employees who work together from different locations?
What are widely used for collaboration, along with cloud collaboration services?
What are widely used for collaboration, along with cloud collaboration services?
What are many companies adopting to reduce travel expenses and enable people in different locations to meet and collaborate?
What are many companies adopting to reduce travel expenses and enable people in different locations to meet and collaborate?
What is the primary value-adding activity in 41% of the U.S. labor force, according to McKinsey & Company?
What is the primary value-adding activity in 41% of the U.S. labor force, according to McKinsey & Company?
What is the primary shift in the work of the firm, according to the text?
What is the primary shift in the work of the firm, according to the text?
What is the main goal of CRM systems?
What is the main goal of CRM systems?
What is the primary function of Knowledge Management Systems (KMS)?
What is the primary function of Knowledge Management Systems (KMS)?
What is the key difference between intranets and extranets?
What is the key difference between intranets and extranets?
What does e-business refer to?
What does e-business refer to?
What is the primary focus of e-commerce?
What is the primary focus of e-commerce?
What does e-government refer to?
What does e-government refer to?
What is the main purpose of using Internet technology in government operations?
What is the main purpose of using Internet technology in government operations?
What is the primary reason for the importance of collaboration and teamwork today?
What is the primary reason for the importance of collaboration and teamwork today?
What is the main focus of collaboration systems supporting knowledge management?
What is the main focus of collaboration systems supporting knowledge management?
What is the primary goal of enterprise systems and systems for supply chain management and customer relationship management?
What is the primary goal of enterprise systems and systems for supply chain management and customer relationship management?
What is the main focus of e-commerce activities?
What is the main focus of e-commerce activities?
What is the primary function of intranets and extranets in business operations?
What is the primary function of intranets and extranets in business operations?
Flashcards
CRM Systems
CRM Systems
Systems that aim to improve revenue, customer satisfaction, and retention by coordinating sales, marketing, and service processes.
Knowledge Management Systems (KMS)
Knowledge Management Systems (KMS)
Systems designed to help businesses leverage unique, difficult-to-imitate knowledge for strategic advantage, by managing knowledge capture and application.
Intranet
Intranet
An internal company website accessible only to employees.
Extranet
Extranet
Signup and view all the flashcards
E-business
E-business
Signup and view all the flashcards
E-commerce
E-commerce
Signup and view all the flashcards
E-government
E-government
Signup and view all the flashcards
Informal groups
Informal groups
Signup and view all the flashcards
Formal teams
Formal teams
Signup and view all the flashcards
Collaboration
Collaboration
Signup and view all the flashcards
Teamwork
Teamwork
Signup and view all the flashcards
Changing nature of work
Changing nature of work
Signup and view all the flashcards
Digital Relationships
Digital Relationships
Signup and view all the flashcards
Study Notes
Business Information Systems and Technologies
- CRM systems aim to optimize revenue, customer satisfaction, and retention by coordinating business processes in sales, marketing, and service.
- Knowledge management systems (KMS) help firms leverage unique, difficult-to-imitate knowledge into long-term strategic benefits, by managing processes for capturing and applying knowledge and expertise.
- Enterprise systems and systems for supply chain management and customer relationship management are examined in detail in Chapter 9, while collaboration systems supporting knowledge management are discussed in this chapter.
- Intranets are internal company websites accessible only by employees, while extranets are company websites accessible to authorized vendors and suppliers, used to coordinate the movement of supplies to the firm’s production apparatus.
- E-business refers to the use of digital technology and the Internet to execute major business processes, including activities for internal management and coordination with suppliers and other business partners.
- E-commerce, a part of e-business, deals with buying and selling goods and services over the Internet, including activities supporting market transactions such as advertising, marketing, and customer support.
- E-government refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
- Governments are using Internet technology to deliver information and services to citizens, employees, and businesses, making government operations more efficient and empowering citizens with easier access to information and the ability to network electronically.
- Employees collaborate in informal groups or formal teams with specific missions, requiring collaboration on specific tasks to achieve the team mission.
- Collaboration and teamwork are more important today than ever due to the changing nature of work.
- Changing nature of work is influencing the need for collaboration and teamwork, as well as the importance of informal groups and formal teams to accomplish specific missions.
- The text provides an overview of how business information systems and technologies are transforming firms’ relationships with customers, employees, suppliers, and logistic partners into digital relationships using networks and the Internet.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the key concepts of business information systems and technologies, including CRM systems, knowledge management systems, enterprise systems, intranets, e-business, e-commerce, e-government, collaboration, and teamwork. Understand how these systems are transforming relationships with customers, employees, suppliers, and logistic partners into digital relationships using networks and the Internet.
