40 Questions
What is the ultimate objective of supply chain management systems?
To efficiently deliver goods and services from source to consumption point
What is the primary benefit of supply chain management systems for firms?
Lowering the costs of moving and making products
Why are supply chain management systems considered interorganizational systems?
Because they automate the flow of information across organizational boundaries
What is the purpose of customer relationship management (CRM) systems?
To help manage relationships with customers
What is telepresence technology?
An integrated audio and visual environment for remote communication
Which videoconferencing tool is useful for one-to-one or small group videoconferencing?
Apple’s FaceTime
What is the responsibility of a chief privacy officer (CPO) in an organization?
Ensuring compliance with data privacy laws
What does the chief knowledge officer (CKO) oversee in an organization?
The firm’s knowledge management program
What is the role of the chief data officer (CDO) in an organization?
Enterprise-wide governance and utilization of information
What is the responsibility of the chief security officer (CSO) in an organization?
Enforcing the firm’s information security policy
Which IT/IS occupation was projected to grow 12 percent from 2018 through 2028 in the United States?
Information security analysts
Which IT/IS occupation has been declining in demand?
Computer programmers
What is the role of end users in the context of information systems?
Representatives of departments outside the information systems group for whom applications are developed
What is the responsibility of the information systems department in an organization?
Suggesting new business strategies and information-based products and services
What is the primary responsibility of the chief information security officer (CISO) or chief security officer (CSO)?
Enforcing the firm’s information security policy
What is the responsibility of the chief data officer (CDO) in an organization?
Enterprise-wide governance and utilization of information
What is the estimated percentage of the U.S. labor force composed of jobs where interaction is the primary value-adding activity?
41%
What has led to an emphasis on close coordination and collaboration in professional work?
Growth of professional work
What has the work of the firm shifted from?
A single location to multiple locations globally
What is considered a group and social process, with technologies increasing the rate and quality of it?
Innovation
Which communication channel has declined in recent years, with messaging and social media becoming preferred channels?
What are wikis, such as Wikipedia, useful tools for in the corporate context?
Storing and sharing corporate knowledge and insights
For what purposes are virtual worlds, like Second Life, used by companies?
Meetings, interviews, and employee training
What do software suites provide for teams of employees who work together from different locations?
Multifunction platforms for collaboration and social business
What are widely used for collaboration, along with cloud collaboration services?
Internet-based audio conferencing and videoconferencing systems
What are many companies adopting to reduce travel expenses and enable people in different locations to meet and collaborate?
Videoconferencing and web conferencing technologies
What is the primary value-adding activity in 41% of the U.S. labor force, according to McKinsey & Company?
Interaction
What is the primary shift in the work of the firm, according to the text?
From a single location to multiple locations globally
What is the main goal of CRM systems?
Optimizing revenue, customer satisfaction, and retention
What is the primary function of Knowledge Management Systems (KMS)?
Leveraging unique knowledge into long-term strategic benefits
What is the key difference between intranets and extranets?
Intranets are accessible only by employees, while extranets are accessible to authorized vendors and suppliers
What does e-business refer to?
Using digital technology and the Internet to execute major business processes
What is the primary focus of e-commerce?
Buying and selling goods and services over the Internet
What does e-government refer to?
Digitally enabling government and public sector agencies’ relationships with citizens, businesses, and other arms of government
What is the main purpose of using Internet technology in government operations?
Delivering information and services to citizens, employees, and businesses
What is the primary reason for the importance of collaboration and teamwork today?
Changing nature of work
What is the main focus of collaboration systems supporting knowledge management?
Leveraging and managing knowledge and expertise
What is the primary goal of enterprise systems and systems for supply chain management and customer relationship management?
Examining and optimizing business processes
What is the main focus of e-commerce activities?
Supporting market transactions such as advertising, marketing, and customer support
What is the primary function of intranets and extranets in business operations?
Coordinating internal and external communication and information sharing
Study Notes
Business Information Systems and Technologies
- CRM systems aim to optimize revenue, customer satisfaction, and retention by coordinating business processes in sales, marketing, and service.
- Knowledge management systems (KMS) help firms leverage unique, difficult-to-imitate knowledge into long-term strategic benefits, by managing processes for capturing and applying knowledge and expertise.
- Enterprise systems and systems for supply chain management and customer relationship management are examined in detail in Chapter 9, while collaboration systems supporting knowledge management are discussed in this chapter.
- Intranets are internal company websites accessible only by employees, while extranets are company websites accessible to authorized vendors and suppliers, used to coordinate the movement of supplies to the firm’s production apparatus.
- E-business refers to the use of digital technology and the Internet to execute major business processes, including activities for internal management and coordination with suppliers and other business partners.
- E-commerce, a part of e-business, deals with buying and selling goods and services over the Internet, including activities supporting market transactions such as advertising, marketing, and customer support.
- E-government refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
- Governments are using Internet technology to deliver information and services to citizens, employees, and businesses, making government operations more efficient and empowering citizens with easier access to information and the ability to network electronically.
- Employees collaborate in informal groups or formal teams with specific missions, requiring collaboration on specific tasks to achieve the team mission.
- Collaboration and teamwork are more important today than ever due to the changing nature of work.
- Changing nature of work is influencing the need for collaboration and teamwork, as well as the importance of informal groups and formal teams to accomplish specific missions.
- The text provides an overview of how business information systems and technologies are transforming firms’ relationships with customers, employees, suppliers, and logistic partners into digital relationships using networks and the Internet.
Explore the key concepts of business information systems and technologies, including CRM systems, knowledge management systems, enterprise systems, intranets, e-business, e-commerce, e-government, collaboration, and teamwork. Understand how these systems are transforming relationships with customers, employees, suppliers, and logistic partners into digital relationships using networks and the Internet.
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