Podcast
Questions and Answers
Which of the following is NOT a benefit of information technology on business processes?
Which of the following is NOT a benefit of information technology on business processes?
- Maintaining rigid organizational structures (correct)
- Increasing collaboration among teams
- Creating opportunities for global exchange
- Providing remote access to information
What is the primary function of a Customer Relationship Management (CRM) system?
What is the primary function of a Customer Relationship Management (CRM) system?
- Facilitating manufacturing processes and resource planning
- Integrating all business operations within a company
- Compiling information on customers for monitoring and measurement (correct)
- Automating sales transactions without human interaction
How do Enterprise Resource Planning (ERP) systems function in an organization?
How do Enterprise Resource Planning (ERP) systems function in an organization?
- By enhancing customer data privacy measures
- By isolating departments to improve focus
- By providing tools exclusively for financial analysis
- By integrating various operational and business processes (correct)
Which of the following statements best describes the role of information systems in decision-making?
Which of the following statements best describes the role of information systems in decision-making?
Which characteristic is a result of implementing information technology in businesses?
Which characteristic is a result of implementing information technology in businesses?
Flashcards
Information Technology (IT)
Information Technology (IT)
The set of methods and techniques for acquiring, organizing, storing, manipulating, and transmitting information.
Information System
Information System
A system that uses IT resources to convert data into information for decision-making.
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Software used to track and manage interactions with customers.
Enterprise Resource Planning (ERP)
Enterprise Resource Planning (ERP)
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Portable Offices
Portable Offices
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Study Notes
Information Technology (IT)
- IT encompasses methods and techniques for handling information, including acquiring, organizing, storing, manipulating, and transmitting it.
Impact of Technology on Business
- Technology creates portable offices, enabling remote access to information.
- Technology facilitates better service by coordinating remote deliveries.
- Technology streamlines and optimizes business operations.
- Technology enhances collaboration capabilities.
- Technology enables global trades and exchanges.
- Technology improves management processes.
- Technology allows for flexible customization.
- Technology fosters the emergence of new business opportunities.
Information Systems
- Information systems leverage IT resources to transform data into usable information.
- Information systems collect, process, and transmit information for decision-making.
Customer Relationship Management (CRM) Systems
- CRM systems utilize software to gather customer data.
- CRM systems help track and analyze interactions with customers.
Enterprise Resource Planning (ERP) Systems
- ERP systems integrate operational and business procedures across an entire organization.
- ERP systems aim to boost organizational productivity.
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Description
This quiz examines the role of Information Technology (IT) in business, covering its methods, techniques, and impacts. Explore how technology influences business operations, enhances customer relationship management, and fosters new opportunities. Test your understanding of information systems and their significance in decision-making.
