Business Communication Essentials 7th Edition Chapter 2 Quiz
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Questions and Answers

What is the primary focus of Chapter 2 in 'Business Communication Essentials'?

  • Collaborative communication guidelines
  • Nonverbal communication importance
  • The listening process
  • Characteristics of effective teams (correct)

Which is a key step needed to ensure productive meetings, as mentioned in Chapter 2?

  • Identifying major collaboration technologies (correct)
  • Offering guidelines for collaborative communication
  • Listing the advantages and disadvantages of working in teams
  • Explaining the importance of nonverbal communication

What does Chapter 2 emphasize about nonverbal communication?

  • Listing the characteristics of effective teams
  • Offering guidelines for collaborative communication
  • The importance of business etiquette
  • Identifying six major categories of nonverbal expression (correct)

In 'Business Communication Essentials', what is described as essential in three key areas?

<p>Business etiquette (C)</p> Signup and view all the answers

According to Chapter 2, what is a disadvantage of working in teams?

<p>Listing the advantages and disadvantages of working in teams (C)</p> Signup and view all the answers

What is a characteristic of effective teams according to 'Business Communication Essentials'?

<p>Active listening and open communication (D)</p> Signup and view all the answers

What is one of the advantages of working in teams, according to the text?

<p>Increased Diversity of Viewpoints (D)</p> Signup and view all the answers

What is a disadvantage of working in teams, as mentioned in the text?

<p>Pressure to Conform (D)</p> Signup and view all the answers

Which characteristic is essential for effective teams according to the text?

<p>Full Engagement (B)</p> Signup and view all the answers

What is a guideline for collaborative writing mentioned in the text?

<p>Establish Clear Group Processes (A)</p> Signup and view all the answers

Which technology is recommended for collaborative writing based on the text?

<p>Content Management System (A)</p> Signup and view all the answers

What is a feature of collaboration via mobile devices mentioned in the text?

<p>Real-Time Collaboration (C)</p> Signup and view all the answers

What is a key element of giving constructive feedback according to the text?

<p>Focus on the Process (D)</p> Signup and view all the answers

What is a major collaboration technology identified in the text?

<p>Wiki (D)</p> Signup and view all the answers

Which technology is associated with shared knowledge and cloud computing?

<p>Groupware (C)</p> Signup and view all the answers

What should teams do before starting collaborative writing, as per the text?

<p>Clarify Individual Responsibilities (A)</p> Signup and view all the answers

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