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Business Letters Format

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Questions and Answers

What is the primary purpose of a follow-up letter?

To review the outcome of a meeting
To thank a customer for an order
To persuade the reader to take a specific action (correct)
To inquire about the status of a job application

What type of letter is often requested by prospective employers from job applicants?

Letter of Recommendation (correct)
Cover Letter
Follow-Up Letter
Acknowledgment Letter

What is the main purpose of an acknowledgment letter?

To persuade the reader to take action
To review the outcome of a meeting
To provide a simple receipt (correct)
To thank a customer for an order

What type of letter typically accompanies a package, report, or other merchandise?

Cover Letter (B) Signup and view all the answers

What is a common feature of letters that aim to persuade the reader to take a specific action?

A clear call to action (A) Signup and view all the answers

What type of information is often included in a letter to help the reader take action?

A telephone number or website link (C) Signup and view all the answers

Which of the following is not a common business letter format?

Resignation Style (D) Signup and view all the answers

What is the typical font used in business letters?

Times (C) Signup and view all the answers

What should be included in the letterhead?

A logo as well as the name, location, and other important information about the company (D) Signup and view all the answers

What is the recommended formatting for the date in a business letter?

Month, Day, Year (C) Signup and view all the answers

What is the purpose of the inside address?

To include the receiver's address (A) Signup and view all the answers

How should margins be formatted in a business letter?

1-1.5 inches on all sides (C) Signup and view all the answers

What is the primary purpose of an order letter?

To order goods or services (B) Signup and view all the answers

What tone should be used in a complaint letter?

Direct and tactful (D) Signup and view all the answers

What is the typical structure of a sales letter?

Starting with a strong statement to capture the reader's interest (C) Signup and view all the answers

What is the purpose of an adjustment letter?

To respond to a customer's claim or complaint (C) Signup and view all the answers

What should be included in an inquiry letter?

Exactly what information is needed and contact information (D) Signup and view all the answers

What is the primary goal of a business letter?

To provide information or answer a question (D) Signup and view all the answers

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