Business Communication and Office Management
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Questions and Answers

What action is necessary when you receive an interesting offer?

  • To modify the order
  • To organise a business stay
  • To order office supplies (correct)
  • To decline the offer

What term refers to the purpose of a written request made by your boss?

  • Modification
  • Business stay
  • Office supplies (correct)
  • Order

Which verb describes the need to change an existing order?

  • To modify (correct)
  • To decline
  • To request
  • To organise

What is a business stay related to?

<p>A travel arrangement (A)</p> Signup and view all the answers

What is required to successfully proceed with a purchase?

<p>An order placement (D)</p> Signup and view all the answers

What term describes a request for accommodations made for a work-related purpose?

<p>business stay (A)</p> Signup and view all the answers

Which option best describes the function of 'payment terms' in a business transaction?

<p>Information on the expected payment method and schedule (C)</p> Signup and view all the answers

When needing to make changes to an existing purchase order, which verb is appropriate?

<p>to modify (A)</p> Signup and view all the answers

What type of hotel room is specifically designed for two people with separate beds?

<p>twin room (C)</p> Signup and view all the answers

Which action is performed to secure a reserved space at a hotel?

<p>to book (A)</p> Signup and view all the answers

A single room is designed to be used by two people with one big bed.

<p>False (B)</p> Signup and view all the answers

Full board includes bed, breakfast, and two main meals at a hotel.

<p>True (A)</p> Signup and view all the answers

To modify an order means to cancel it entirely.

<p>False (B)</p> Signup and view all the answers

An inquiry refers to a request for information from customers.

<p>True (A)</p> Signup and view all the answers

Match the following terms with their definitions:

<p>request = A formal appeal for something needed inquiry = A question made to gain information offer = A proposal to provide goods or services payment terms = Details regarding the expected payment on a sale</p> Signup and view all the answers

A projector is not needed in a seminar room setup.

<p>False (B)</p> Signup and view all the answers

Match the following room types with their descriptions:

<p>double room = A room designed for two people with one big bed single room = A room designed for one person twin room = A room designed for two people with separate beds half board = Provision of bed, breakfast, and one main meal</p> Signup and view all the answers

Match the following actions with their related terms:

<p>to order = To request items for purchase to modify = To make changes to an existing order to organise = To arrange a planned event or stay to book = To reserve a room or service in advance</p> Signup and view all the answers

Match the following phrases with their uses:

<p>arrival date = The date when you check into a hotel office supplies = Items needed for running an office business stay = Accommodations for work-related travel seminar = A meeting for discussion or training</p> Signup and view all the answers

Match the following terms with their applications in hospitality:

<p>full board = Includes bed, breakfast, and two main meals projector = Equipment needed for presentations in a seminar table camera = Used for video conferencing during meetings requirement = Specific needs requested by a guest or customer</p> Signup and view all the answers

Match the following connectors with their appropriate usage:

<p>Before = Indicates an action that occurs prior to another After = Indicates an action that occurs following another Then = Shows a sequence of events Finally = Denotes the last action in a series</p> Signup and view all the answers

Match the following connectors with their meanings:

<p>Indeed = Emphasizes a statement that has been made However = Contrasts a previous statement Therefore = Introduces a logical conclusion Consequently = Indicates a result of a prior event</p> Signup and view all the answers

Match the following connectors to their contexts:

<p>In addition = Used to add information to a statement On the other hand = Presents an alternative perspective Even though = Concedes a point against the main argument Because = Introduces a reason for a statement</p> Signup and view all the answers

Match the following connectors with their relational focus:

<p>Especially = Highlights importance within specific contexts In particular = Specifies a detail that is noteworthy As = Indicates a reason related to time So = Shows a direct consequence of an action</p> Signup and view all the answers

Match the following connectors to their use in scheduling:

<p>As a result = Indicates outcome in a sequence of events For this reason = Explains justification for a decision In spite of = Addresses a dismissal of a negative condition Too = Adds affirmation to a preceding statement</p> Signup and view all the answers

Match the following connectors with their purposes in business writing:

<p>Furthermore = Adding information On the other hand = Presenting a contrast In conclusion = Summarizing the main points However = Introducing a contradiction</p> Signup and view all the answers

Match the following connectors with their definitions:

<p>Indeed = Emphasizing a point or fact Conversely = Opposing an idea or statement Moreover = Further supporting a previous statement Namely = Specifying or clarifying a point</p> Signup and view all the answers

Match the following connectors to the context in which they would be used:

<p>To clarify = When explaining complex details To emphasize = When highlighting important information To summarize = When concluding a discussion To contrast = When comparing two different views</p> Signup and view all the answers

Match the following connectors with the type of transition they indicate:

<p>Although = Contrast Therefore = Result Meanwhile = Simultaneous actions Because = Cause and effect</p> Signup and view all the answers

Which of the following is a potential reason for a company to change or cancel an order?

<p>The order includes items that are no longer needed (A)</p> Signup and view all the answers

A company may cancel an order if which of the following occurs?

<p>The company has exceeded its budget (B), The delivery date is too far in the future (D)</p> Signup and view all the answers

What might prompt a company to modify their order instead of cancelling it?

<p>Mistakes made during the initial order (B)</p> Signup and view all the answers

Which of the following options represents a valid reason for a customer to change their order?

<p>The customer changed their mind about the product (B)</p> Signup and view all the answers

What is a plausible reason for a company to experience delays leading to order cancellations?

<p>The order requires customization (C)</p> Signup and view all the answers

Flashcards

Request

The act of asking for something formally.

Office Supplies

Items used in an office, such as pens, paper, and computers.

Offer

A proposal to provide goods or services at a specific price.

To order

To place a request for goods or services.

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To modify

To change or adjust something.

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Arrival Date

The date you arrive at a hotel.

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Twin Room

A hotel room designed for two people with two separate beds.

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Single Room

A hotel room designed for one person.

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Full Board

The provision of accommodation, breakfast, and two main meals.

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Half Board

The provision of accommodation, breakfast, and one main meal.

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What is a request?

A request for something, usually in writing.

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What is an offer?

A suggestion or proposal to provide goods or services at a specific price.

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What are office supplies?

Items used in an office, such as pens, paper and computers.

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What does it mean to modify something?

To change or adjust something, usually making improvements.

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What is the arrival date?

The date you arrive at a hotel.

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What is a formal request?

A request for something, often made in writing.

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What are payment terms?

The specific details about how a customer will pay for a product or service.

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What is a double room?

A hotel room with one large bed for two people.

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What is a twin room?

A hotel room with two separate beds for two people.

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What is a single room?

A room designed for one person only, with a single bed.

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Before

Use "before" to connect two actions that happen in a specific order, with the first action happening earlier.

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Then

Use "then" to connect two actions that happen in a specific order, with the second action happening immediately after the first.

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Finally

Use "finally" to emphasize that an action happened after a long wait or many attempts.

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Too

Use "too" to add an extra piece of information that is related to the first statement. It can be used at the end of a sentence or after a comma.

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In addition

Used to introduce additional information that supports or clarifies the preceding statement.

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However

Used to signal a contrasting point or opposing idea compared to the preceding statement.

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Furthermore

Used to highlight a specific point or emphasize its importance.

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Therefore

Used to introduce a consequence or result of the preceding statement.

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In conclusion

Used to summarize or conclude the main points discussed in the preceding text.

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Company Bankruptcy

The company that was supposed to fulfill the order or reservation no longer exists, often due to financial issues.

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Changed Needs

The customer's requirements or situation has changed, leading them to no longer need the order or reservation.

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Order/Reservation Error

The customer made a mistake in the initial order or reservation, like selecting the wrong size, color, or date.

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Delayed Delivery

The delivery of the ordered goods or services is taking longer than expected, causing inconvenience or frustration for the customer.

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Unavailable Product

The customer may have ordered something that is no longer available.

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Study Notes

Representing Customer Concerns in Writing

  • Writing a request for office supplies is a common business task.
  • Employees can write requests for office supplies.
  • A request specifies the desired items.
  • Requests are a form of representing customer concerns.
  • Examples include paper, pens, and other office supplies.
  • Requests for office supplies involve clearly stating the needed items.
  • A request for items can be written by an employee.
  • A request for office supplies can be written by an employee.

Ordering Office Supplies

  • Ordering office supplies is a necessary business function.
  • An attractive offer might influence the order.
  • Modifications to the order may be needed.
  • Orders can be modified.
  • Orders can be placed after receiving an interesting offer.
  • Shipping and delivery options, such as express shipping, are important.
  • Discounts may be offered.
  • Requiring goods by a specific date is important.
  • Guaranteeing delivery within a timeframe is possible.
  • Office supplies can be ordered.
  • Offers can influence orders.
  • Reasons for changing or cancelling an order:
    • Company bankruptcy
    • Changed customer needs
    • Initial order/reservation errors
    • Unacceptably slow delivery times

Business Stays

  • Organizing a business stay is crucial for business travel.
  • Business stays can be organized.
  • Inquiries about bookings can be made.
  • Booking a business stay involves specifying arrival and departure dates.
  • Room types (single, double, twin) and preferences (view, amenities) should be specified.
  • Payment terms (half board, full board) are considerations.
  • Requirements (projector, table camera) should be included.
  • Arrival and departure dates are necessary.
  • Room availability must be checked.
  • Bookings can be finalized after receiving confirmations.
  • Attractive offers might influence the booking decision.
  • Additional details include spa access, Wi-Fi, and payment options like half-board or full board.
  • Room type preferences (single, double, twin) are crucial.
  • Business stays can be organized.
  • Hotel booking requires specifying arrival and departure dates.

Inquiries

  • Inquiries about bookings can be made.
  • Inquiries can be understood.
  • Customer requests can be understood.
  • Prompt action on requests is necessary.
  • Inquiries and requests are a form of representing customer concerns.
  • Inquiries include clarifying aspects like room type, arrival/departure dates, and any specific needs.
  • Inquiries can be understood.
  • Customers' requests can be understood.
  • Prompt action is necessary for customer requests.

Making an Offer

  • Placing orders after receiving attractive offers is a potential option.
  • Attractive offers may influence choices.

Making a Booking

  • Arrival and departure dates are necessary for booking.
  • Room type preferences (single, double, twin) are vital.
  • View, amenities, and access to spa and Wi-Fi are additional considerations.
  • Payment options like half-board and full-board options are crucial.
  • Additional requirements (e.g., projector, table camera) influence the choice.
  • Attractive offers influence booking choices.
  • Room availability must be checked before finalizing the booking.
  • Booking requires arrival and departure dates.
  • Attractive offers impact booking decisions.

Placing an Order

  • Express shipping is a choice if needed.
  • Placing an order after an attractive offer is an option.
  • Potential modifications might be required.
  • Discounts may be offered.
  • Delivery guarantees are sometimes possible.
  • Specific or exact dates for delivery might be specified in placing an order.
  • Express shipping is a choice for orders.

Additional Points (from new text)

  • Business situations in Geneva for English pre-intermediate students
  • Focus on making bookings, letters of complaint, inquiries, and offers
  • Specific vocabulary list required for these situations is provided
  • Vocabulary covers requests, offers, orders, modifications, organizing business stays, inquiries, bookings, arrival/departure dates, room types, payment terms, requirements, etc.
  • Vocabulary also includes connectors, such as before, after, then, finally, too, also, furthermore, in addition, especially, in particular, indeed, certainly, but, however, in spite of, on the other hand, even though, therefore, so, as a result, for this reason, consequently, because, as, instead of, rather than, despite, and a list of 30 English connectors is needed for business letters.
  • A comprehensive list of 30 English connectors for professional business letters is required. This includes definitions, explanations of functions, and example sentences in a business context. Connectors cover various purposes: introducing information, transitioning between ideas, contrasting points, clarifying details, emphasizing key points, and concluding statements.

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Description

This quiz covers essential aspects of business communication, particularly in writing requests and managing office supplies. It highlights the importance of effectively organizing supplies and planning business stays. Test your knowledge on these fundamental business practices.

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