Representing customer concerns in written English

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Questions and Answers

Which term refers to a necessary item for daily operations in an office environment?

Order
Office supplies (correct)
Business stay
Offer

What action is required when there is a need to change the details of a previously placed request?

Modify (correct)
Order
Organise
Offer

What is the purpose of placing an order?

To organise a business stay
To communicate customer concerns
To receive an interesting offer
To request office supplies (correct)

Which phrase best describes the arrangement of travel for business purposes?

Business stay (D) Signup and view all the answers

What should you do after receiving a good proposal for office supplies?

Place the order (C) Signup and view all the answers

Match the following business terms with their corresponding definitions:

Request = A formal appeal for something needed Office Supplies = Materials needed for everyday office tasks Offer = A proposal for a transaction or deal Business Stay = Accommodation arranged for work purposes Signup and view all the answers

Match the following actions with their respective contexts:

To Order = To request items or services for purchase To Modify = To change or adjust an existing order To Organise = To arrange or plan an event or stay To Write = To create a document requesting supplies Signup and view all the answers

Match the given terms with their related activities:

Office Supplies = Need to place a request Offer = Decision to make a purchase Business Stay = Reservation of accommodation To Organise = Planning travel logistics Signup and view all the answers

Match the following verbs with their actions in a business context:

To Order = Requesting necessary items for work To Modify = Changing a previous purchase order To Organise = Coordinating travel for work To Communicate = Expressing customer concerns in writing Signup and view all the answers

Match the following business items with their implications:

Request = Formal communication to obtain supplies Office Supplies = Essential tools for office productivity Offer = Provocation to consider a transaction Business Stay = Logistical arrangement for work-related travel Signup and view all the answers

What does a double room typically accommodate?

Two people in a big bed (D) Signup and view all the answers

What does half board typically include when staying at a hotel?

Bed, breakfast, and one main meal (B) Signup and view all the answers

Which of the following is designed for two people requiring separate sleeping arrangements?

Twin room (C) Signup and view all the answers

Which term best describes the specific details related to how and when a payment should be made on a sale?

Payment terms (C) Signup and view all the answers

What equipment might be necessary for a seminar room in a professional setting?

Projector and table camera (D) Signup and view all the answers

Match the following room types with their descriptions:

Double room = A hotel room designed to be used by two people with one big bed Single room = A hotel room designed to be used by one person Twin room = A hotel room designed to be used by two people with two separate beds Half board = Provision of bed, breakfast, and one main meal at a hotel Signup and view all the answers

Match the following terms with their meanings:

Inquiry = Understanding inquiries from customers Payment terms = Details about the expected payment on a sale Requirement = Additional needs from the hotel Prompt = A quick response to a request Signup and view all the answers

Match the following actions with their contexts:

To request = Acting fast when a customer needs something To book = Choosing types of rooms for accommodation Organising a seminar = Planning an event for discussions or presentations Providing full board = Offering bed, breakfast, and two main meals Signup and view all the answers

Match the following equipment with the rooms required:

Projector = Seminar room equipped for presentations Table camera = Seminar room equipped for video conferencing Double room = Suitable for couples or partners Single room = Ideal for solo travelers Signup and view all the answers

Match the following definitions with the appropriate terms:

Request = Understanding what customers need Seminar = An event for discussion or training Full board = Accommodation with all meals included Payment terms = Clarification of sales payment expectations Signup and view all the answers

The arrival date is the date when you leave.

False (B) Signup and view all the answers

Access to the spa is included in the booking.

False (B) Signup and view all the answers

WiFi access is provided free of charge.

True (A) Signup and view all the answers

To finalize the booking, no additional information is needed.

False (B) Signup and view all the answers

Overnight stays are only allowed on weekends.

False (B) Signup and view all the answers

What must a client do concerning their order if their conference is postponed?

They must cancel their reservation. Signup and view all the answers

What does 'at your disposal' imply in a business context?

It implies that assistance or services are readily available for use. Signup and view all the answers

When should a guest ideally check in to a hotel?

Check-in ideally begins at 3 pm. Signup and view all the answers

What is typically required prior to departing a hotel regarding payment?

Guests usually pay upon their departure. Signup and view all the answers

What fee might clients inquire about when canceling a reservation late?

Clients might inquire about administrative fees. Signup and view all the answers

A company that has gone bankrupt can pay all its debts.

False (B) Signup and view all the answers

Check in at a hotel typically begins at 3 PM.

True (A) Signup and view all the answers

A deposit is the total amount paid for a service upfront.

False (B) Signup and view all the answers

To maintain an order means to cancel it completely.

False (B) Signup and view all the answers

Refunds are typically issued only in cash, not as credit.

False (B) Signup and view all the answers

Match the following connectors with their correct usage:

before = Prior action before a main event after = Subsequent action to a main event then = Sequence of events finally = Last action in a sequence Signup and view all the answers

Match the following connectors with their meanings:

too = Also or in addition also = In a similar manner furthermore = In addition to the previous statement in addition = As an extra point Signup and view all the answers

Match the following connectors with their implications:

especially = Highlighting importance in particular = Focusing on a specific aspect indeed = Confirming a statement certainly = Expressing affirmation Signup and view all the answers

Match the following connectors with their contrasting meanings:

but = Contradicting the previous statement however = Introducing a contrasting idea in spite of = Acknowledging a contrary fact on the other hand = Presenting an alternative view Signup and view all the answers

Match the following connectors with their causal relationships:

because = Indicating a reason therefore = Consequently deriving from a prior statement as = Showing correlation with previous action so = Resulting conclusion from a fact Signup and view all the answers

Match the following connectors with their conclusions:

as a result = Showing the outcome of a fact for this reason = Explaining motivation behind an action consequently = Indicating a resulting effect thus = Concluding an argument Signup and view all the answers

Match the following connectors with their implications in context:

even though = Acknowledging a limitation or obstacle however = Contrasting an expectation in spite of that = Forcing a decision despite an issue nonetheless = Indicating perseverance despite difficulties Signup and view all the answers

Match the following connectors with their respective situations:

the facilities of the hotel are important = Focusing on hotel amenities important in particular = Specific relevance in discussions absolutely essential = Unquestionable necessity worth considering = Evaluating potential impacts Signup and view all the answers

Match the following connectors with their specific uses:

certainly not = Declining an option firmly would never = Expressing a strong refusal most likely = Hypothesizing an expected action almost guaranteed = Indicating high probability Signup and view all the answers

Match the following connectors with their conclusive statements:

I would certainly not = Expressing a definite choice this hotel didn’t have a spa = Declarative statement in context therefore I didn’t book a room = Indicating a logical conclusion as a result I didn’t book a room = Explaining choice based on factors Signup and view all the answers

Flashcards

Office supplies request

A formal request to get needed office supplies.

Order office supplies

To formally request and acquire office supplies.