Business Communication and Customer Concerns

Business Situations - Representing Customer Concerns

• Request (noun): A formal written request, often for something like office supplies.
• Office Supplies (noun): Items needed for an office, like paper, pens, or computers.
• Offer (noun): A proposal or suggestion, often concerning a product or service.
• To order (verb): To place a request for goods or services.
• To modify (verb): To change or adapt an existing order.
• Business Stay (noun): A period of time spent working or attending meetings, likely in an organised and planned way.
• To organise (verb): To plan and arrange a business visit, hotel stay, or conference.

Understanding Inquiries

• Inquiry (noun): A question or request for information from a customer.
• Customer Inquiries: Understand requests from customers.

Making a Booking

• Arrival Date (noun): The date of arrival at a location.
• Departure Date (noun): The date of departure from a location.
• View (noun): A type of scenery or perspective from a location.
• Available (adjective): Describes something like a room, service, or facility that is open for use.
• To finalise (verb): To complete and confirm a booking.
• Attractive (adjective): Describes something that is appealing or desirable.
• Access (noun): The ability to use or access a service or facility.
• Overnight (adverb): During the night, potentially referring to an overnight stay.

Placing an Order

• Express (adjective): Describes quick or fast actions.
• Shipping (noun): The process of delivery.

Using Connectors

• Before: In time prior to some event.
• After: In time after some event.
• Then: Subsequently or immediately after.
• Finally: At the very end of some action or sequence.
• Also: In addition to something previously mentioned.
• Furthermore: Used to add more information or details.
• In addition: Added or supplementary information.

Offering Discounts and Guarantees

• Discount (noun): A reduction in price for something.
• Guarantee (noun/verb): A promise or assurance of something, also to ensure the promise.
• Order (noun): Purchase.
• Goods (noun): Items being bought or shipped.

Changing or Cancelling an Order

• Bankrupt (verb): In a state of insolvency or unable to pay debts.
• Initial (adj): First, or beginning of.
• Check out (noun, verb): Leaving a location, or the transaction of doing so.
• Check in (noun, verb): Registering or arriving at a location.
• Upon (preposition): After completing or doing some action, or at the time of some action.

My Own Words and Expressions

• Disposal (noun): The act of getting rid of something, or the available resources.
• Postpone (verb): To delay or reschedule something.
• Conference (noun): A meeting or series of meetings.
• Reservation (noun): A booking for a flight, room, vehicle, etc.
• Refund (noun/verb): Return of money or a product.
• Administrative fee (noun): Charges on administrative matters or actions.
• Expenses (noun): Costs related to some expenditure.
• Expenses (noun): Costs related to a business or personal matter.
• Maintaining (verb): Preserving, or staying in a certain position, or being able to carry on.