Business Communication and Customer Concerns

Business Situations - Representing Customer Concerns

• Request (noun): A formal written request, often for something like office supplies.
• Office Supplies (noun): Items needed for an office, like paper, pens, or computers.
• Offer (noun): A proposal or suggestion, often concerning a product or service.
• To order (verb): To place a request for goods or services.
• To modify (verb): To change or adapt an existing order.
• Business Stay (noun): A period of time spent working or attending meetings, likely in an organised and planned way.
• To organise (verb): To plan and arrange a business visit, hotel stay, or conference.

Understanding Inquiries

• Inquiry (noun): A question or request for information from a customer.
• Customer Inquiries: Understand requests from customers.

Making a Booking

• Arrival Date (noun): The date of arrival at a location.
• Departure Date (noun): The date of departure from a location.
• View (noun): A type of scenery or perspective from a location.
• Available (adjective): Describes something like a room, service, or facility that is open for use.
• To finalise (verb): To complete and confirm a booking.
• Attractive (adjective): Describes something that is appealing or desirable.
• Access (noun): The ability to use or access a service or facility.
• Overnight (adverb): During the night, potentially referring to an overnight stay.

Placing an Order

• Express (adjective): Describes quick or fast actions.
• Shipping (noun): The process of delivery.

Using Connectors

• Before: In time prior to some event.
• After: In time after some event.
• Then: Subsequently or immediately after.
• Finally: At the very end of some action or sequence.
• Also: In addition to something previously mentioned.
• Furthermore: Used to add more information or details.
• In addition: Added or supplementary information.

Offering Discounts and Guarantees

• Discount (noun): A reduction in price for something.
• Guarantee (noun/verb): A promise or assurance of something, also to ensure the promise.
• Order (noun): Purchase.
• Goods (noun): Items being bought or shipped.

Changing or Cancelling an Order

• Bankrupt (verb): In a state of insolvency or unable to pay debts.
• Initial (adj): First, or beginning of.
• Check out (noun, verb): Leaving a location, or the transaction of doing so.
• Check in (noun, verb): Registering or arriving at a location.
• Upon (preposition): After completing or doing some action, or at the time of some action.

My Own Words and Expressions

• Disposal (noun): The act of getting rid of something, or the available resources.
• Postpone (verb): To delay or reschedule something.
• Conference (noun): A meeting or series of meetings.
• Reservation (noun): A booking for a flight, room, vehicle, etc.
• Refund (noun/verb): Return of money or a product.
• Administrative fee (noun): Charges on administrative matters or actions.
• Expenses (noun): Costs related to some expenditure.
• Expenses (noun): Costs related to a business or personal matter.
• Maintaining (verb): Preserving, or staying in a certain position, or being able to carry on.

This quiz covers essential vocabulary and concepts related to business communication, specifically focusing on customer inquiries and requests. It includes terms related to placing orders, modifying them, and understanding customer needs during a business stay. Test your knowledge on the language and processes vital for effective business interactions.