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Questions and Answers
What is defined as the free flow of communication and information?
What is defined as the free flow of communication and information?
The free flow of communication and information
What are two items that have always been a part of the Millennial generation and are a daily part of their lives?
What are two items that have always been a part of the Millennial generation and are a daily part of their lives?
the Internet, mobile phones
What feature of self-managed teams allows them to improve productivity?
What feature of self-managed teams allows them to improve productivity?
Gen X managers understand that:
Gen X managers understand that:
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More people leave their jobs for:
More people leave their jobs for:
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Globalization has created a need for managers to understand cultural differences in order to ____ employees around the world.
Globalization has created a need for managers to understand cultural differences in order to ____ employees around the world.
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Characteristics of the Millennial Generation include:
Characteristics of the Millennial Generation include:
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The generational group of managers that expect to give and get more feedback on their work are:
The generational group of managers that expect to give and get more feedback on their work are:
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If there are constant rumors that a business is in financial crisis, employees might lose internal motivation. Which level of Maslow's Hierarchy reflects this situation?
If there are constant rumors that a business is in financial crisis, employees might lose internal motivation. Which level of Maslow's Hierarchy reflects this situation?
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A person who is currently unemployed is probably in which level of Maslow's Hierarchy?
A person who is currently unemployed is probably in which level of Maslow's Hierarchy?
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A valued outcome that is tangible, visible to others, and external, such as a raise, promotion, or praise is called?
A valued outcome that is tangible, visible to others, and external, such as a raise, promotion, or praise is called?
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View that employees are lazy and uninterested in work and need to be prodded to perform their jobs is called?
View that employees are lazy and uninterested in work and need to be prodded to perform their jobs is called?
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Management view that employees enjoy work and take responsibility for meeting their work requirements is called?
Management view that employees enjoy work and take responsibility for meeting their work requirements is called?
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Management view that employee involvement in the organization and decision making leads to productivity is called?
Management view that employee involvement in the organization and decision making leads to productivity is called?
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A valued outcome that comes from within the individual, such as a sense of accomplishment and self-esteem is called?
A valued outcome that comes from within the individual, such as a sense of accomplishment and self-esteem is called?
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Increasing the scope of the job by combining several tasks into a single, more challenging assignment is called?
Increasing the scope of the job by combining several tasks into a single, more challenging assignment is called?
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Motivation technique to improve job satisfaction by incorporating task variety and responsibility is called?
Motivation technique to improve job satisfaction by incorporating task variety and responsibility is called?
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Motivation strategy in which employees are moved between two or more jobs in a planned manner is called?
Motivation strategy in which employees are moved between two or more jobs in a planned manner is called?
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Motivation theory stating that employees seek a balance between their inputs and outputs compared to others in similar positions is called?
Motivation theory stating that employees seek a balance between their inputs and outputs compared to others in similar positions is called?
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Motivation theory stating that motivation depends on how much we want something and how likely we believe we are to get it is called?
Motivation theory stating that motivation depends on how much we want something and how likely we believe we are to get it is called?
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Sequence of human motivation needs arranged by ascending order of importance, developed by Abraham Maslow is called?
Sequence of human motivation needs arranged by ascending order of importance, developed by Abraham Maslow is called?
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Factors in a job necessary to avoid worker dissatisfaction but do not improve job satisfaction are called?
Factors in a job necessary to avoid worker dissatisfaction but do not improve job satisfaction are called?
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Motivation technique in which managers and subordinates collaborate in establishing performance goals and objectives is called?
Motivation technique in which managers and subordinates collaborate in establishing performance goals and objectives is called?
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Workplace factors that provide employees with job satisfaction and presumably motivation are called?
Workplace factors that provide employees with job satisfaction and presumably motivation are called?
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Management approach concerned primarily with the physical efficiency of the work process is called?
Management approach concerned primarily with the physical efficiency of the work process is called?
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The process of growing and developing as a person to achieve individual potential is called?
The process of growing and developing as a person to achieve individual potential is called?
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The belief that your work makes a difference and gives you satisfaction is an example of?
The belief that your work makes a difference and gives you satisfaction is an example of?
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Frederick Gilbreth was the 'Father of Scientific Management'.
Frederick Gilbreth was the 'Father of Scientific Management'.
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Who wrote The Principles of Scientific Management?
Who wrote The Principles of Scientific Management?
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Taylor's method was to:
Taylor's method was to:
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Achieving increased productivity to benefit the worker and the firm was the goal of?
Achieving increased productivity to benefit the worker and the firm was the goal of?
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Feeling personal satisfaction because you perform well is which type of reward?
Feeling personal satisfaction because you perform well is which type of reward?
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Frederick Taylor was nicknamed the ______ of scientific management:
Frederick Taylor was nicknamed the ______ of scientific management:
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Which is not an element of scientific management?
Which is not an element of scientific management?
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What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?
What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?
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Which management theory uses time-motion studies to find the one best method for workers to perform each task?
Which management theory uses time-motion studies to find the one best method for workers to perform each task?
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Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. What other researchers worked with him?
Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. What other researchers worked with him?
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What were the goals of Taylor's scientific management?
What were the goals of Taylor's scientific management?
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During the first set of Hawthorne Experiments, which occurred?
During the first set of Hawthorne Experiments, which occurred?
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According to Maslow, needs that have already been satisfied no longer provide?
According to Maslow, needs that have already been satisfied no longer provide?
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The elements of scientific management include:
The elements of scientific management include:
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The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by?
The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by?
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Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as?
Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as?
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Which type of management became the dominant strategy for improving productivity in the early 1900s?
Which type of management became the dominant strategy for improving productivity in the early 1900s?
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What two theories concentrate on managers' attitudes and assumptions about workers?
What two theories concentrate on managers' attitudes and assumptions about workers?
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The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was?
The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was?
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Maslow's theory states that once needs are met they:
Maslow's theory states that once needs are met they:
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McGregor's Theory X and Theory Y identified assumptions managers have about workers. Select the statements below that represent a Theory X manager's beliefs.
McGregor's Theory X and Theory Y identified assumptions managers have about workers. Select the statements below that represent a Theory X manager's beliefs.
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Herzberg studied the relationship between?
Herzberg studied the relationship between?
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An assumption about people made by a Theory Y manager is that people?
An assumption about people made by a Theory Y manager is that people?
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What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?
What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?
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According to Ouchi's Theory, which of these elements are included in Type A management?
According to Ouchi's Theory, which of these elements are included in Type A management?
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A manager that views most employees as motivated to do work is operating under ______, while a manager that views most employees as lazy, is operating under ______.
A manager that views most employees as motivated to do work is operating under ______, while a manager that views most employees as lazy, is operating under ______.
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The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?
The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?
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According to McGregor, Theory X managers view employees as?
According to McGregor, Theory X managers view employees as?
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Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?
Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?
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Select assumptions made by a Theory Y manager about people.
Select assumptions made by a Theory Y manager about people.
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Equity theory states that employees:
Equity theory states that employees:
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According to Ouchi's research about the effect of national culture on organizations, Type ___ management relies on individual decision making and achievement.
According to Ouchi's research about the effect of national culture on organizations, Type ___ management relies on individual decision making and achievement.
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Which of the following theories of motivation is the basis for Management by Objectives?
Which of the following theories of motivation is the basis for Management by Objectives?
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Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory.
Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory.
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Workers in a high context culture find it important to?
Workers in a high context culture find it important to?
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What is an essential factor for employee empowerment?
What is an essential factor for employee empowerment?
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Study Notes
Maslow's Hierarchy of Needs
- Safety Needs: Recognition that financial instability can impact employee motivation.
- Physiological Needs: Unemployed individuals likely fall in this category, emphasizing basic survival needs.
- Self-Actualization: Represents the desire for personal growth and achieving individual potential.
Motivation Theories
- Extrinsic Rewards: Tangible outcomes like promotions and raises that are visible to others.
- Intrinsic Rewards: Inner satisfaction derived from accomplishments and personal self-esteem.
- Equity Theory: Focuses on the balance between inputs and outputs compared to peers, driving motivation.
- Expectancy Theory: Suggests motivation is influenced by the desire for a reward and the perceived likelihood of achieving it.
Management Theories
- Theory X: Assumes employees are inherently lazy and require prodding to perform.
- Theory Y: Posits that employees enjoy work and seek responsibility.
- Theory Z: Emphasizes employee involvement in decision-making as a pathway to increased productivity.
Job Design Strategies
- Job Enlargement: Combines multiple tasks into a single, broader role to enhance motivation and satisfaction.
- Job Rotation: Involves moving employees through various jobs to develop skills and maintain interest.
- Job Enrichment: Enhances roles based on Herzberg’s motivators, focusing on fulfilling higher-level needs.
Scientific Management
- Frederick Taylor: Recognized as the father of scientific management, focused on improving efficiency through systematic studies.
- Time-Motion Studies: Analyzes tasks and the time required for completion, forming the backbone of scientific management practices.
Hawthorne Studies
- Indicated unexpected productivity increases that could not be attributed solely to environmental changes, suggesting social factors also impact worker efficiency.
- Results showed a need for further research into factors influencing productivity beyond physical working conditions.
Empowerment and Team Dynamics
- Empowerment hinges on free communication within organizations, allowing for collaborative environments.
- Self-managed teams excel due to their autonomy and decision-making freedom, which enhances productivity.
Generational Characteristics
- Millennials: Characterized by a strong presence of technology, the internet, and expectations of feedback.
- Gen X Managers: Value flexibility, consensus-building, and emphasize results over hours spent in the office.
Cultural Awareness in Management
- Globalization necessitates understanding diverse cultural differences to manage international teams effectively.
- Awareness of generational differences and cultural influences is essential for modern management practices.
Herzberg’s Two-Factor Theory
- Differentiates between hygiene factors that prevent dissatisfaction and motivators that enhance job satisfaction, emphasizing the importance of personal and professional recognition in the workplace.
Studying That Suits You
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Description
Test your understanding of Maslow's Hierarchy in a business context with this quiz based on Chapter 10 of Business 101. Each question challenges your knowledge of how psychological needs impact employee motivation and behavior. Perfect for anyone studying business psychology or human resources.
