Business 101 - Chapter 10 Quiz

Questions and Answers

What is defined as the free flow of communication and information?

The free flow of communication and information

What are two items that have always been a part of the Millennial generation and are a daily part of their lives?

the Internet, mobile phones

What feature of self-managed teams allows them to improve productivity?

They must rely on management approval.

They have the freedom to make decisions. (correct)

They only carry out routine tasks.

They have a work plan already decided for them.

Gen X managers understand that:

Results are more important than hours spent in the workplace Signup and view all the answers

More people leave their jobs for:

Opportunities to advance their careers Signup and view all the answers

Globalization has created a need for managers to understand cultural differences in order to ____ employees around the world.

manage Signup and view all the answers

Characteristics of the Millennial Generation include:

Always having the Internet in their world Signup and view all the answers

The generational group of managers that expect to give and get more feedback on their work are:

Gen X Signup and view all the answers

If there are constant rumors that a business is in financial crisis, employees might lose internal motivation. Which level of Maslow's Hierarchy reflects this situation?

Safety needs Signup and view all the answers

A person who is currently unemployed is probably in which level of Maslow's Hierarchy?

Physiological need Signup and view all the answers

A valued outcome that is tangible, visible to others, and external, such as a raise, promotion, or praise is called?

Extrinsic reward Signup and view all the answers

View that employees are lazy and uninterested in work and need to be prodded to perform their jobs is called?

Theory X Signup and view all the answers

Management view that employees enjoy work and take responsibility for meeting their work requirements is called?

Theory Y Signup and view all the answers

Management view that employee involvement in the organization and decision making leads to productivity is called?

Theory Z Signup and view all the answers

A valued outcome that comes from within the individual, such as a sense of accomplishment and self-esteem is called?

Intrinsic reward Signup and view all the answers

Increasing the scope of the job by combining several tasks into a single, more challenging assignment is called?

Job enlargement Signup and view all the answers

Motivation technique to improve job satisfaction by incorporating task variety and responsibility is called?

Job enlargement Signup and view all the answers

Motivation strategy in which employees are moved between two or more jobs in a planned manner is called?

Job rotation Signup and view all the answers

Motivation theory stating that employees seek a balance between their inputs and outputs compared to others in similar positions is called?

Equity theory Signup and view all the answers

Motivation theory stating that motivation depends on how much we want something and how likely we believe we are to get it is called?

Expectancy theory Signup and view all the answers

Sequence of human motivation needs arranged by ascending order of importance, developed by Abraham Maslow is called?

Hierarchy of needs Signup and view all the answers

Factors in a job necessary to avoid worker dissatisfaction but do not improve job satisfaction are called?

Hygiene factors Signup and view all the answers

Motivation technique in which managers and subordinates collaborate in establishing performance goals and objectives is called?

MBO Signup and view all the answers

Workplace factors that provide employees with job satisfaction and presumably motivation are called?

Motivators Signup and view all the answers

Management approach concerned primarily with the physical efficiency of the work process is called?

Scientific management Signup and view all the answers

The process of growing and developing as a person to achieve individual potential is called?

Self-actualization Signup and view all the answers

The belief that your work makes a difference and gives you satisfaction is an example of?

An intrinsic reward Signup and view all the answers

Frederick Gilbreth was the 'Father of Scientific Management'.

False Signup and view all the answers

Who wrote The Principles of Scientific Management?

Frederick Taylor Signup and view all the answers

Taylor's method was to:

Determine the one 'best' way Signup and view all the answers

Achieving increased productivity to benefit the worker and the firm was the goal of?

Frederick Taylor Signup and view all the answers

Feeling personal satisfaction because you perform well is which type of reward?

Intrinsic reward Signup and view all the answers

Frederick Taylor was nicknamed the ______ of scientific management:

Father Signup and view all the answers

Which is not an element of scientific management?

Human factors Signup and view all the answers

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

Time-motion Signup and view all the answers

Which management theory uses time-motion studies to find the one best method for workers to perform each task?

Taylor's Scientific Management Signup and view all the answers

Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. What other researchers worked with him?

Frank and Lillian Gilbreth Signup and view all the answers

What were the goals of Taylor's scientific management?

Increase worker productivity Signup and view all the answers

During the first set of Hawthorne Experiments, which occurred?

Productivity continued to increase regardless of changing conditions Signup and view all the answers

According to Maslow, needs that have already been satisfied no longer provide?

Motivation Signup and view all the answers

The elements of scientific management include:

Rules of work Signup and view all the answers

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by?

Frederick Herzberg Signup and view all the answers

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as?

Time-motion Signup and view all the answers

Which type of management became the dominant strategy for improving productivity in the early 1900s?

Scientific Signup and view all the answers

What two theories concentrate on managers' attitudes and assumptions about workers?

McGregor's Theory X Signup and view all the answers

The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was?

Productivity continued to increase regardless of changing conditions Signup and view all the answers

Maslow's theory states that once needs are met they:

No longer motivate Signup and view all the answers

McGregor's Theory X and Theory Y identified assumptions managers have about workers. Select the statements below that represent a Theory X manager's beliefs.

Workers prefer to avoid responsibility Signup and view all the answers

Herzberg studied the relationship between?

Motivation and job-related factors Signup and view all the answers

An assumption about people made by a Theory Y manager is that people?

Naturally like to work Signup and view all the answers

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

Time-motion Signup and view all the answers

According to Ouchi's Theory, which of these elements are included in Type A management?

Individual decision making Signup and view all the answers

A manager that views most employees as motivated to do work is operating under , while a manager that views most employees as lazy, is operating under .

Theory Y; Theory X Signup and view all the answers

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

Drucker's goal-setting theory Signup and view all the answers

According to McGregor, Theory X managers view employees as?

Wishing to avoid responsibility Signup and view all the answers

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?

Expectancy theory Signup and view all the answers

Select assumptions made by a Theory Y manager about people.

People seek responsibility. Signup and view all the answers

Equity theory states that employees:

Perceptions of fairness affect motivation Signup and view all the answers

According to Ouchi's research about the effect of national culture on organizations, Type ___ management relies on individual decision making and achievement.

A Signup and view all the answers

Which of the following theories of motivation is the basis for Management by Objectives?

Drucker's Goal-setting theory Signup and view all the answers

Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory.

Motivators Signup and view all the answers

Workers in a high context culture find it important to?

Develop relationships before starting tasks Signup and view all the answers

What is an essential factor for employee empowerment?

Communication Signup and view all the answers

Study Notes

Maslow's Hierarchy of Needs

Safety Needs: Recognition that financial instability can impact employee motivation.
Physiological Needs: Unemployed individuals likely fall in this category, emphasizing basic survival needs.
Self-Actualization: Represents the desire for personal growth and achieving individual potential.

Motivation Theories

Extrinsic Rewards: Tangible outcomes like promotions and raises that are visible to others.
Intrinsic Rewards: Inner satisfaction derived from accomplishments and personal self-esteem.
Equity Theory: Focuses on the balance between inputs and outputs compared to peers, driving motivation.
Expectancy Theory: Suggests motivation is influenced by the desire for a reward and the perceived likelihood of achieving it.

Management Theories

Theory X: Assumes employees are inherently lazy and require prodding to perform.
Theory Y: Posits that employees enjoy work and seek responsibility.
Theory Z: Emphasizes employee involvement in decision-making as a pathway to increased productivity.

Job Design Strategies

Job Enlargement: Combines multiple tasks into a single, broader role to enhance motivation and satisfaction.
Job Rotation: Involves moving employees through various jobs to develop skills and maintain interest.
Job Enrichment: Enhances roles based on Herzberg’s motivators, focusing on fulfilling higher-level needs.

Scientific Management

Frederick Taylor: Recognized as the father of scientific management, focused on improving efficiency through systematic studies.
Time-Motion Studies: Analyzes tasks and the time required for completion, forming the backbone of scientific management practices.

Hawthorne Studies

Indicated unexpected productivity increases that could not be attributed solely to environmental changes, suggesting social factors also impact worker efficiency.
Results showed a need for further research into factors influencing productivity beyond physical working conditions.

Empowerment and Team Dynamics

Empowerment hinges on free communication within organizations, allowing for collaborative environments.
Self-managed teams excel due to their autonomy and decision-making freedom, which enhances productivity.

Generational Characteristics

Millennials: Characterized by a strong presence of technology, the internet, and expectations of feedback.
Gen X Managers: Value flexibility, consensus-building, and emphasize results over hours spent in the office.

Cultural Awareness in Management

Globalization necessitates understanding diverse cultural differences to manage international teams effectively.
Awareness of generational differences and cultural influences is essential for modern management practices.

Herzberg’s Two-Factor Theory

Differentiates between hygiene factors that prevent dissatisfaction and motivators that enhance job satisfaction, emphasizing the importance of personal and professional recognition in the workplace.

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Test your understanding of Maslow's Hierarchy in a business context with this quiz based on Chapter 10 of Business 101. Each question challenges your knowledge of how psychological needs impact employee motivation and behavior. Perfect for anyone studying business psychology or human resources.

Business 101 - Chapter 10 Quiz

Questions and Answers

What is defined as the free flow of communication and information?

What are two items that have always been a part of the Millennial generation and are a daily part of their lives?

What feature of self-managed teams allows them to improve productivity?

Gen X managers understand that:

More people leave their jobs for:

Globalization has created a need for managers to understand cultural differences in order to ____ employees around the world.

Characteristics of the Millennial Generation include:

The generational group of managers that expect to give and get more feedback on their work are:

If there are constant rumors that a business is in financial crisis, employees might lose internal motivation. Which level of Maslow's Hierarchy reflects this situation?

A person who is currently unemployed is probably in which level of Maslow's Hierarchy?

A valued outcome that is tangible, visible to others, and external, such as a raise, promotion, or praise is called?

View that employees are lazy and uninterested in work and need to be prodded to perform their jobs is called?

Management view that employees enjoy work and take responsibility for meeting their work requirements is called?

Management view that employee involvement in the organization and decision making leads to productivity is called?

A valued outcome that comes from within the individual, such as a sense of accomplishment and self-esteem is called?

Increasing the scope of the job by combining several tasks into a single, more challenging assignment is called?

Motivation technique to improve job satisfaction by incorporating task variety and responsibility is called?

Motivation strategy in which employees are moved between two or more jobs in a planned manner is called?

Motivation theory stating that employees seek a balance between their inputs and outputs compared to others in similar positions is called?

Motivation theory stating that motivation depends on how much we want something and how likely we believe we are to get it is called?

Sequence of human motivation needs arranged by ascending order of importance, developed by Abraham Maslow is called?

Factors in a job necessary to avoid worker dissatisfaction but do not improve job satisfaction are called?

Motivation technique in which managers and subordinates collaborate in establishing performance goals and objectives is called?

Workplace factors that provide employees with job satisfaction and presumably motivation are called?

Management approach concerned primarily with the physical efficiency of the work process is called?

The process of growing and developing as a person to achieve individual potential is called?

The belief that your work makes a difference and gives you satisfaction is an example of?

Frederick Gilbreth was the 'Father of Scientific Management'.

Who wrote The Principles of Scientific Management?

Taylor's method was to:

Achieving increased productivity to benefit the worker and the firm was the goal of?

Feeling personal satisfaction because you perform well is which type of reward?

Frederick Taylor was nicknamed the ______ of scientific management:

Which is not an element of scientific management?

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

Which management theory uses time-motion studies to find the one best method for workers to perform each task?

Taylor's Scientific Method became the dominant strategy for improving productivity in the early 1900s. What other researchers worked with him?

What were the goals of Taylor's scientific management?

During the first set of Hawthorne Experiments, which occurred?

According to Maslow, needs that have already been satisfied no longer provide?

The elements of scientific management include:

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by?

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as?

Which type of management became the dominant strategy for improving productivity in the early 1900s?

What two theories concentrate on managers' attitudes and assumptions about workers?

The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was?

Maslow's theory states that once needs are met they:

McGregor's Theory X and Theory Y identified assumptions managers have about workers. Select the statements below that represent a Theory X manager's beliefs.

Herzberg studied the relationship between?

An assumption about people made by a Theory Y manager is that people?

What kind of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

According to Ouchi's Theory, which of these elements are included in Type A management?

A manager that views most employees as motivated to do work is operating under ______, while a manager that views most employees as lazy, is operating under ______.

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

According to McGregor, Theory X managers view employees as?

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?

Select assumptions made by a Theory Y manager about people.

Equity theory states that employees:

According to Ouchi's research about the effect of national culture on organizations, Type ___ management relies on individual decision making and achievement.

Which of the following theories of motivation is the basis for Management by Objectives?

Job enrichment focuses on enhancing the elements most closely related to Herzberg's ______ or higher level needs as defined in his theory.

Workers in a high context culture find it important to?

What is an essential factor for employee empowerment?

Study Notes

Maslow's Hierarchy of Needs

Motivation Theories

Management Theories

Job Design Strategies

Scientific Management

Hawthorne Studies

Empowerment and Team Dynamics

Generational Characteristics

Cultural Awareness in Management

Herzberg’s Two-Factor Theory

Studying That Suits You

Description

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