BMIS480 Chapter 5: Organizational Impacts of Knowledge Management
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Questions and Answers

How does involvement in free-flowing discussions impact individuals?

  • Increases resistance to change
  • Limits knowledge sharing
  • Reduces job satisfaction
  • Enhances readiness to respond to changes (correct)

    • What impact does knowledge sharing have on turnover rates in organizations?

  • Negatively affects job satisfaction
  • Reduces turnover rates (correct)
  • Increases turnover rates
  • Has no impact on turnover rates

    • In what ways does Knowledge Management impact organizational processes?

  • Decreases process effectiveness
  • Enhances marketing, manufacturing, and accounting processes (correct)
  • Impacts only public relations processes
  • Has no effect on processes

    • What are the three major dimensions along which impacts of Knowledge Management on processes can be seen?

    <p>Effectiveness, Efficiency, Innovation</p> Signup and view all the answers

    How does Knowledge Management contribute to process Efficiency?

    <p>Performs processes quickly and in a low-cost fashion</p> Signup and view all the answers

    What does Knowledge Management help organizations achieve in terms of Effectiveness?

    <p>Performing the most suitable processes and making the best decisions</p> Signup and view all the answers

    How can Knowledge Management impact organizations at different levels?

    <p>By helping create knowledge and causing improvements in performance</p> Signup and view all the answers

    What are the four main dimensions of organizational impacts mentioned in the text?

    <p>People, Processes, Products, and Organizational Performance</p> Signup and view all the answers

    In what two main ways can KM processes impact organizations at different levels?

    <p>By creating knowledge and causing improvements</p> Signup and view all the answers

    What was clearly indicated in a joint survey regarding the impact of KM on individuals, products, and the organization?

    <p>Positive impacts on people, products, and the organization</p> Signup and view all the answers

    Why do U.S. firms adopt Knowledge Management?

    <p>To enhance knowledge management practices</p> Signup and view all the answers

    What can be inferred from the text about the relationship between KM processes and organizational performance?

    <p>KM processes can positively affect organizational performance</p> Signup and view all the answers

    What could have potentially helped Ford Motor Company and Firestone avoid problems with the Ford Explorers and Firestone tires?

    <p>Greater knowledge sharing through exchanging explicit and tacit knowledge</p> Signup and view all the answers

    What was a consequence of the failure to capture departing employees' knowledge after downsizing the engineering department?

    <p>Key quality indicators not being met</p> Signup and view all the answers

    How did the large firm's reorganization of the engineering department affect the displaced engineers?

    <p>They were absorbed by an external vendor</p> Signup and view all the answers

    What impact did the failure to institutionalize mechanisms for knowledge capture have on the company post-reorganization?

    <p>Unmet key quality indicators</p> Signup and view all the answers

    What advantage can effective knowledge management offer in terms of process effectiveness according to the text?

    <p>Maintaining process effectiveness in changing times</p> Signup and view all the answers

    How can managing knowledge effectively impact organizational productivity and efficiency?

    <p>Efficient resource allocation</p> Signup and view all the answers

    What is one way KM processes can impact products?

    <p>By enabling organizations to offer new products</p> Signup and view all the answers

    How does Ford use knowledge management in its manufacturing process?

    <p>By replicating best practices for improvement</p> Signup and view all the answers

    Which company benefited from process innovation due to knowledge management?

    <p>Buckman Laboratories</p> Signup and view all the answers

    What does the 'task' given to managers at Ford require them to do?

    <p>Achieve a percentage improvement in key measures</p> Signup and view all the answers

    How do KM processes impact value-added products?

    <p>By providing a significant additional value compared to earlier products</p> Signup and view all the answers

    What is the benefit of knowledge management on organizational process innovation?

    <p>Enabling the development of innovative solutions for customers</p> Signup and view all the answers

    Why does Toyota enjoy relative productivity advantages according to the text?

    <p>Motivating employees to participate and openly share knowledge</p> Signup and view all the answers

    What was one of the fundamental problems solved by Toyota to enhance knowledge sharing?

    <p>Reducing costs associated with valuable knowledge</p> Signup and view all the answers

    How does knowledge management impact organizational processes according to the text?

    <p>It allows riskier brainstorming and enhances process innovation</p> Signup and view all the answers

    What did J.P.Morgan Chase & Co. emphasize in their debut annual report regarding intellectual capital?

    <p>The ability of intellectual capital to breed value-igniting ideas</p> Signup and view all the answers

    What role does intellectual capital play in process innovation according to the text?

    <p>It fosters innovative solutions through risky brainstorming</p> Signup and view all the answers

    What sets Toyota's knowledge sharing apart from competing automaker networks?

    <p>Quick knowledge diffusion within its production network</p> Signup and view all the answers

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