BMIS480 Chapter 5: Organizational Impacts of Knowledge Management

How does involvement in free-flowing discussions impact individuals?

Increases resistance to change
Limits knowledge sharing
Reduces job satisfaction
Enhances readiness to respond to changes (correct)

What impact does knowledge sharing have on turnover rates in organizations?

Negatively affects job satisfaction
Reduces turnover rates (correct)
Increases turnover rates
Has no impact on turnover rates

In what ways does Knowledge Management impact organizational processes?

Decreases process effectiveness
Enhances marketing, manufacturing, and accounting processes (correct)
Impacts only public relations processes
Has no effect on processes

What are the three major dimensions along which impacts of Knowledge Management on processes can be seen?

Effectiveness, Efficiency, Innovation (C) Signup and view all the answers

How does Knowledge Management contribute to process Efficiency?

Performs processes quickly and in a low-cost fashion (D) Signup and view all the answers

What does Knowledge Management help organizations achieve in terms of Effectiveness?

Performing the most suitable processes and making the best decisions (A) Signup and view all the answers

How can Knowledge Management impact organizations at different levels?

By helping create knowledge and causing improvements in performance (D) Signup and view all the answers

What are the four main dimensions of organizational impacts mentioned in the text?

People, Processes, Products, and Organizational Performance (C) Signup and view all the answers

In what two main ways can KM processes impact organizations at different levels?

By creating knowledge and causing improvements (D) Signup and view all the answers

What was clearly indicated in a joint survey regarding the impact of KM on individuals, products, and the organization?

Positive impacts on people, products, and the organization (A) Signup and view all the answers

Why do U.S. firms adopt Knowledge Management?

To enhance knowledge management practices (C) Signup and view all the answers

What can be inferred from the text about the relationship between KM processes and organizational performance?

KM processes can positively affect organizational performance (C) Signup and view all the answers

What could have potentially helped Ford Motor Company and Firestone avoid problems with the Ford Explorers and Firestone tires?

Greater knowledge sharing through exchanging explicit and tacit knowledge (D) Signup and view all the answers

What was a consequence of the failure to capture departing employees' knowledge after downsizing the engineering department?

Key quality indicators not being met (B) Signup and view all the answers

How did the large firm's reorganization of the engineering department affect the displaced engineers?

They were absorbed by an external vendor (B) Signup and view all the answers

What impact did the failure to institutionalize mechanisms for knowledge capture have on the company post-reorganization?

Unmet key quality indicators (A) Signup and view all the answers

What advantage can effective knowledge management offer in terms of process effectiveness according to the text?

Maintaining process effectiveness in changing times (B) Signup and view all the answers

How can managing knowledge effectively impact organizational productivity and efficiency?

Efficient resource allocation (D) Signup and view all the answers

What is one way KM processes can impact products?

By enabling organizations to offer new products (D) Signup and view all the answers

How does Ford use knowledge management in its manufacturing process?

By replicating best practices for improvement (C) Signup and view all the answers

Which company benefited from process innovation due to knowledge management?

Buckman Laboratories (A) Signup and view all the answers

What does the 'task' given to managers at Ford require them to do?

Achieve a percentage improvement in key measures (C) Signup and view all the answers

How do KM processes impact value-added products?

By providing a significant additional value compared to earlier products (D) Signup and view all the answers

What is the benefit of knowledge management on organizational process innovation?

Enabling the development of innovative solutions for customers (C) Signup and view all the answers

Why does Toyota enjoy relative productivity advantages according to the text?

Motivating employees to participate and openly share knowledge (D) Signup and view all the answers

What was one of the fundamental problems solved by Toyota to enhance knowledge sharing?

Reducing costs associated with valuable knowledge (B) Signup and view all the answers

How does knowledge management impact organizational processes according to the text?

It allows riskier brainstorming and enhances process innovation (B) Signup and view all the answers

What did J.P.Morgan Chase & Co. emphasize in their debut annual report regarding intellectual capital?

The ability of intellectual capital to breed value-igniting ideas (A) Signup and view all the answers

What role does intellectual capital play in process innovation according to the text?

It fosters innovative solutions through risky brainstorming (C) Signup and view all the answers

What sets Toyota's knowledge sharing apart from competing automaker networks?

Quick knowledge diffusion within its production network (B) Signup and view all the answers