Knowledge Management and Organizational Learning

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Questions and Answers

What is the primary focus of human resource management in knowledge management?

  • Managing finances and budget allocation
  • Organisational restructuring and change management
  • Recruitment and retention of employees (correct)
  • Development of technology and infrastructure

What is the main reason why people resist change in organisations?

  • Lack of effective communication and feedback
  • Fear of abandonment of old practices and ways of working (correct)
  • Lack of trust among team members
  • Resistance to new ideas and innovations

What are the three types of intangible assets in the Sveiby model?

  • External structure, internal structure, and individual competency (correct)
  • Knowledge, skills, and attitude
  • Technology, culture, and infrastructure
  • Financial, physical, and human capital

What is the primary driver of knowledge management?

<p>Globalisation and speed of change (C)</p> Signup and view all the answers

What is the role of technology in knowledge management?

<p>It enables knowledge sharing and collaboration (B)</p> Signup and view all the answers

What is the main barrier to knowledge management at the individual level?

<p>All of the above (D)</p> Signup and view all the answers

What is the focus of the knowledge-based theory of the firm?

<p>Knowledge and intangible assets (C)</p> Signup and view all the answers

What is the primary goal of knowledge management?

<p>To foster creativity, innovation, and knowledge sharing (A)</p> Signup and view all the answers

What is a critical aspect when focusing on knowledge sharing?

<p>Emphasizing communication flows (D)</p> Signup and view all the answers

How does the focus on knowledge competencies manifest?

<p>Seeking effective ways to create, adapt, and apply knowledge (B)</p> Signup and view all the answers

Where does organizational knowledge reside?

<p>Within employee skills and experiences (C)</p> Signup and view all the answers

What is necessary for the effective management of knowledge?

<p>An equal emphasis on people and technology (C)</p> Signup and view all the answers

Why is knowledge management considered a highly political undertaking?

<p>Because knowledge is associated with power, money, and success (C)</p> Signup and view all the answers

What perception should perceptive managers of knowledge cultivate?

<p>Acknowledging and cultivating politics (A)</p> Signup and view all the answers

What does a heavy dose of human labour in knowledge management indicate?

<p>Human proficiency in certain activities over computers (C)</p> Signup and view all the answers

How much does Buckman Laboratories estimate to spend on knowledge management?

<p>7% of its revenues (D)</p> Signup and view all the answers

What is one characteristic of knowledge according to Verna Allee?

<p>Knowledge is self-organizing (C)</p> Signup and view all the answers

What is a principle of Knowledge Management (KM)?

<p>Understanding knowledge is essential for managing it effectively (A)</p> Signup and view all the answers

What causes knowledge to slip away according to the characteristics of knowledge?

<p>Excessive documentation (A)</p> Signup and view all the answers

Which of the following is a critical success factor (CSF) for Knowledge Management?

<p>Strong organizational culture (B)</p> Signup and view all the answers

Why is the development of language important for organizations according to Verna Allee?

<p>To facilitate the communication of experiences (A)</p> Signup and view all the answers

What is a key driver for Knowledge Management (KM)?

<p>Leveraging collective expertise (C)</p> Signup and view all the answers

According to Verna Allee, what does knowledge seek?

<p>Community (C)</p> Signup and view all the answers

What happens when you impose rules and systems on knowledge?

<p>It stifles self-organization (A)</p> Signup and view all the answers

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