Knowledge Management and Organizational Learning

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What is the primary focus of human resource management in knowledge management?

Managing finances and budget allocation

Organisational restructuring and change management

Recruitment and retention of employees (correct)

Development of technology and infrastructure

What is the main reason why people resist change in organisations?

Lack of effective communication and feedback

Fear of abandonment of old practices and ways of working (correct)

Lack of trust among team members

Resistance to new ideas and innovations

What are the three types of intangible assets in the Sveiby model?

External structure, internal structure, and individual competency (correct)

Knowledge, skills, and attitude

Technology, culture, and infrastructure

Financial, physical, and human capital

What is the primary driver of knowledge management?

Globalisation and speed of change Signup and view all the answers

What is the role of technology in knowledge management?

It enables knowledge sharing and collaboration Signup and view all the answers

What is the main barrier to knowledge management at the individual level?

All of the above Signup and view all the answers

What is the focus of the knowledge-based theory of the firm?

Knowledge and intangible assets Signup and view all the answers

What is the primary goal of knowledge management?

To foster creativity, innovation, and knowledge sharing Signup and view all the answers

What is a critical aspect when focusing on knowledge sharing?

Emphasizing communication flows Signup and view all the answers

How does the focus on knowledge competencies manifest?

Seeking effective ways to create, adapt, and apply knowledge Signup and view all the answers

Where does organizational knowledge reside?

Within employee skills and experiences Signup and view all the answers

What is necessary for the effective management of knowledge?

An equal emphasis on people and technology Signup and view all the answers

Why is knowledge management considered a highly political undertaking?

Because knowledge is associated with power, money, and success Signup and view all the answers

What perception should perceptive managers of knowledge cultivate?

Acknowledging and cultivating politics Signup and view all the answers

What does a heavy dose of human labour in knowledge management indicate?

Human proficiency in certain activities over computers Signup and view all the answers

How much does Buckman Laboratories estimate to spend on knowledge management?

7% of its revenues Signup and view all the answers

What is one characteristic of knowledge according to Verna Allee?

Knowledge is self-organizing Signup and view all the answers

What is a principle of Knowledge Management (KM)?

Understanding knowledge is essential for managing it effectively Signup and view all the answers

What causes knowledge to slip away according to the characteristics of knowledge?

Excessive documentation Signup and view all the answers

Which of the following is a critical success factor (CSF) for Knowledge Management?

Strong organizational culture Signup and view all the answers

Why is the development of language important for organizations according to Verna Allee?

To facilitate the communication of experiences Signup and view all the answers

Knowledge Management and Organizational Learning

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