20 Questions
True or false:Team confidence is not an important section in the 15 point checklist.
False
What is the first action to take in improving team confidence?
Providing product education
True or false: The first action for team confidence is to provide the team with product education.
True
How often should team meetings be held?
Monthly
True or false: Monthly team meetings should be negative, unproductive, and unprofitable.
False
What should be the focus of monthly team meetings?
Discussing the TCS tracking sheet
True or false: Rating the front desk team's performance in opening and closing sales is not important.
False
What is the importance of rating the front desk team's performance in opening and closing sales?
It helps with coaching and support
True or false: The team celebration chart and tracking retail recommendations are not crucial.
False
What is the purpose of the team celebration chart and tracking retail recommendations?
To celebrate wins and level jumps
How long should monthly team meetings be?
60 minutes
True or false: Monthly meetings should be longer than 60 minutes.
False
True or false: The front desk team should not be coached on opening the sale during the four-step check-in.
False
What should the front desk team be coached on during the four-step check-in?
Opening the sale
True or false: The team should not learn about new products during monthly meetings.
False
What should the team learn about during monthly meetings?
Providing product education
True or false: Celebrating wins and level jumps is not important.
False
What is the importance of celebrating wins and level jumps?
It increases team confidence
How does assessing the front desk team's performance every month help with team improvement?
It helps with coaching and support
True or false: Assessing the front desk team's performance every month does not help with coaching and support.
False
Study Notes
- Team confidence is an important section in the 15 point checklist.
- The first action is to provide the team with product education, focusing on the top 20 products in the first 30 days.
- Monthly team meetings should be positive, productive, and profitable, celebrating wins and discussing the TCS tracking sheet.
- Rating the front desk team's performance in opening and closing sales is important.
- The team celebration chart and tracking retail recommendations are crucial.
- Monthly meetings should not be longer than 60 minutes.
- The front desk team should be coached on opening the sale during the four-step check-in.
- The team should learn about new products during monthly meetings.
- Celebrating wins and level jumps is important.
- Assessing the front desk team's performance every month helps with coaching and support.
Boost your team's confidence and productivity with the 15 Point Checklist Quiz! Learn valuable tips and tricks for providing effective product education, conducting productive team meetings, and assessing performance. Discover the importance of celebrating wins and tracking retail recommendations. Test your knowledge on coaching front desk teams and opening the sale during check-ins. Take this quiz and become an expert in team building and management.
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