Podcast
Questions and Answers
True or false:Team confidence is not an important section in the 15 point checklist.
True or false:Team confidence is not an important section in the 15 point checklist.
False
What is the first action to take in improving team confidence?
What is the first action to take in improving team confidence?
True or false: The first action for team confidence is to provide the team with product education.
True or false: The first action for team confidence is to provide the team with product education.
True
How often should team meetings be held?
How often should team meetings be held?
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True or false: Monthly team meetings should be negative, unproductive, and unprofitable.
True or false: Monthly team meetings should be negative, unproductive, and unprofitable.
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What should be the focus of monthly team meetings?
What should be the focus of monthly team meetings?
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True or false: Rating the front desk team's performance in opening and closing sales is not important.
True or false: Rating the front desk team's performance in opening and closing sales is not important.
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What is the importance of rating the front desk team's performance in opening and closing sales?
What is the importance of rating the front desk team's performance in opening and closing sales?
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True or false: The team celebration chart and tracking retail recommendations are not crucial.
True or false: The team celebration chart and tracking retail recommendations are not crucial.
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What is the purpose of the team celebration chart and tracking retail recommendations?
What is the purpose of the team celebration chart and tracking retail recommendations?
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How long should monthly team meetings be?
How long should monthly team meetings be?
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True or false: Monthly meetings should be longer than 60 minutes.
True or false: Monthly meetings should be longer than 60 minutes.
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True or false: The front desk team should not be coached on opening the sale during the four-step check-in.
True or false: The front desk team should not be coached on opening the sale during the four-step check-in.
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What should the front desk team be coached on during the four-step check-in?
What should the front desk team be coached on during the four-step check-in?
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True or false: The team should not learn about new products during monthly meetings.
True or false: The team should not learn about new products during monthly meetings.
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What should the team learn about during monthly meetings?
What should the team learn about during monthly meetings?
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True or false: Celebrating wins and level jumps is not important.
True or false: Celebrating wins and level jumps is not important.
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What is the importance of celebrating wins and level jumps?
What is the importance of celebrating wins and level jumps?
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How does assessing the front desk team's performance every month help with team improvement?
How does assessing the front desk team's performance every month help with team improvement?
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True or false: Assessing the front desk team's performance every month does not help with coaching and support.
True or false: Assessing the front desk team's performance every month does not help with coaching and support.
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Study Notes
- Team confidence is an important section in the 15 point checklist.
- The first action is to provide the team with product education, focusing on the top 20 products in the first 30 days.
- Monthly team meetings should be positive, productive, and profitable, celebrating wins and discussing the TCS tracking sheet.
- Rating the front desk team's performance in opening and closing sales is important.
- The team celebration chart and tracking retail recommendations are crucial.
- Monthly meetings should not be longer than 60 minutes.
- The front desk team should be coached on opening the sale during the four-step check-in.
- The team should learn about new products during monthly meetings.
- Celebrating wins and level jumps is important.
- Assessing the front desk team's performance every month helps with coaching and support.
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Description
Boost your team's confidence and productivity with the 15 Point Checklist Quiz! Learn valuable tips and tricks for providing effective product education, conducting productive team meetings, and assessing performance. Discover the importance of celebrating wins and tracking retail recommendations. Test your knowledge on coaching front desk teams and opening the sale during check-ins. Take this quiz and become an expert in team building and management.
