30 Questions
What is the last section of the 15 point checklist called?
Guest Engagement
The first action to engage with customers is to use the 12 types of buyers and their love language to understand their preferences. (Answer: action)
True or false:The last section of the 15 point checklist is called guest engagement.
True
True or false: Engaging with guests is not important.
False
________ is important for growing retail revenue. (Answer: Hands-in product education)
Why is it important to consistently engage with guests?
To improve customer experience
Preplanning for client promotions and engagement activities can be ________ and effective. (Answer: fun)
What is the first action to engage with customers?
Use the 12 types of buyers and their love language
True or false: The first action to engage with customers is to use the 12 types of buyers and their love language.
True
Guest loyalty programs should be ________ and not kept a secret. (Answer: marketed)
What is important for growing retail revenue?
Hands-in product education
True or false: Hands-in product education is not important for growing retail revenue.
False
What can be fun and effective for client promotions and engagement activities?
Preplanning
True or false: Preplanning for client promotions and engagement activities cannot be effective.
False
________ should be used to mix up promotional content with tips and featured products. (Answer: Social media)
True or false: Guest loyalty programs should be kept a secret.
False
How should guest loyalty programs be marketed?
Market it
The 15 point ________ is a valuable tool to use every month. (Answer: checklist)
What should be mixed up with promotional content on social media?
Tips and featured products
It is important to train new hires on the ________ to understand different types of customers. (Answer: 12 types of buyers)
True or false: Social media should not be used to mix up promotional content with tips and featured products.
False
True or false: The 15 point checklist is not a valuable tool to use every month.
False
How often should the 15 point checklist be used?
Every month
Feedback and testimonials are appreciated by ________ Salon. (Answer: Summit)
True or false: It is not important to train new hires on the 12 types of buyers.
False
Who should be trained on the 12 types of buyers?
All employees
Consistently engaging with guests is ________. (Answer: important)
What is appreciated by Summit Salon?
Feedback and testimonials
The 15 point checklist includes a section on ________ engagement. (Answer: guest)
True or false: Feedback and testimonials are not appreciated by Summit Salon.
False
Study Notes
- The last section of the 15 point checklist is called guest engagement
- It is important to consistently engage with guests
- The first action is to use the 12 types of buyers and their love language to engage with customers
- Hands-in product education is important for growing retail revenue
- Preplanning for client promotions and engagement activities can be fun and effective
- Guest loyalty programs should be marketed and not kept a secret
- Social media should be used to mix up promotional content with tips and featured products
- The 15 point checklist is a valuable tool to use every month
- It is important to train new hires on the 12 types of buyers
- Feedback and testimonials are appreciated by Summit Salon.
"Maximize Guest Engagement: Test Your Salon Knowledge with Our 15 Point Checklist Quiz!" Take our quiz and test your salon knowledge on how to consistently engage with guests, use love languages to communicate with customers, provide hands-on product education, plan promotions and events, market loyalty programs, and effectively use social media. Learn how to utilize the 15 point checklist as a valuable tool for growing retail revenue and training new hires. Make your clients feel appreciated and leave glowing feedback with Summit Salon's expert
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