10 Questions
What is the purpose of registering a Quote Request via operations?
To improve communication between Sales and Operational departments
The Quote Request process improves communication between the ______ and Operational departments. Answer: Sales
What are the reasons why a Quote Request may be requested?
The old quote has expired
When a request comes in via operations, they register the request in the ______ list. Answer: Quote Request
Which fields are mandatory when completing the Quote Request screen?
Fields marked with a blue dot
The fields marked with a blue dot on the Quote Request screen are ______. Answer: mandatory
If the auto-suggested product is not available for selection, the user should ______. Answer: continue typing the full product name and attach the MSDS
What happens if a non-registered customer tries to add a Quote Request?
They will receive an error message
How should a Sales representative proceed if the auto-suggested product is not available for selection?
Continue typing the full product name and attach the MSDS upon adding the request
Once the request has been saved and added to the system, the status will change from ______ to Requested. Answer: Draft
Study Notes
"Test Your Knowledge: Understanding Requesting Quotes via Operations" Do you know the reasons why customers request quotes via operations? Can you identify the necessary information to register a quote request in the system? Take this quiz to test your knowledge on the first step of the quote request process and improve your understanding of operations' role in managing customer requests. Keywords: Quote request, customer, operations, system, knowledge.
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