Are You a Customer Retention Pro?

Play Quiz

Study Flashcards

Spaced Repetition

Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Download our mobile app to listen on the go

Get App

Upaya untuk mempertahankan pelanggan yang sudah ada untuk mendapatkan keuntungan (correct)
Upaya untuk mendapatkan pelanggan baru
Upaya untuk meningkatkan kepuasan pelanggan baru
Upaya untuk memperbaiki produk yang sudah ada

<p>Karena customer retention dapat meningkatkan kepuasan pelanggan dan meningkatkan keterlibatan (B)</p> Signup and view all the answers

<p>Mempertahankan hubungan dengan pelanggan (A)</p> Signup and view all the answers

Signup and view all the answers

Flashcards are hidden until you start studying

Customer retention is the effort to retain existing customers for profit.
Existing customers are more likely to repurchase products (up to 70%).
Customer retention brings benefits to businesses.
Benefits include retaining customers, increasing customer satisfaction, and improving engagement.
Retaining customers means they are less likely to switch to competitors.
Customer retention improves various aspects of customer service.
Customer retention requires maintaining relationships with customers.
Listening to customer feedback is crucial for customer retention.
Customer retention is more cost-effective than acquiring new customers.
Effective customer retention can lead to increased profits for businesses.