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6 Questions

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Are You a Customer Retention Pro?

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Questions and Answers

Apa itu customer retention?

Upaya untuk mempertahankan pelanggan yang sudah ada untuk mendapatkan keuntungan (correct)

Upaya untuk mendapatkan pelanggan baru

Upaya untuk meningkatkan kepuasan pelanggan baru

Upaya untuk memperbaiki produk yang sudah ada

Apa manfaat dari customer retention?

Memperbaiki kualitas produk

Meningkatkan penjualan produk (correct)

Mengurangi biaya produksi

Meningkatkan jumlah karyawan

Apa manfaat dari customer retention bagi bisnis? Berikan 3 contoh!

Mengapa customer retention penting bagi bisnis?

<p>Karena customer retention dapat meningkatkan kepuasan pelanggan dan meningkatkan keterlibatan</p> Signup and view all the answers

Apa yang dibutuhkan untuk customer retention?

<p>Mempertahankan hubungan dengan pelanggan</p> Signup and view all the answers

Mengapa customer retention lebih efektif secara biaya dibandingkan dengan mengakuisisi pelanggan baru?

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Study Notes

Customer retention is the effort to retain existing customers for profit.
Existing customers are more likely to repurchase products (up to 70%).
Customer retention brings benefits to businesses.
Benefits include retaining customers, increasing customer satisfaction, and improving engagement.
Retaining customers means they are less likely to switch to competitors.
Customer retention improves various aspects of customer service.
Customer retention requires maintaining relationships with customers.
Listening to customer feedback is crucial for customer retention.
Customer retention is more cost-effective than acquiring new customers.
Effective customer retention can lead to increased profits for businesses.

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Description

Discover how customer retention can benefit your business with this informative quiz! Test your knowledge on the importance of retaining existing customers, the positive impact it can have on your bottom line, and the strategies needed to maintain strong customer relationships. Learn valuable tips on how to improve customer satisfaction, engagement, and customer service, and why listening to customer feedback is crucial. So, take the quiz and see how much you know about customer retention and how it can benefit your business today!