Are You a Customer Retention Pro?

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Questions and Answers

Apa itu customer retention?

  • Upaya untuk mempertahankan pelanggan yang sudah ada untuk mendapatkan keuntungan (correct)
  • Upaya untuk mendapatkan pelanggan baru
  • Upaya untuk meningkatkan kepuasan pelanggan baru
  • Upaya untuk memperbaiki produk yang sudah ada

Apa manfaat dari customer retention?

  • Memperbaiki kualitas produk
  • Meningkatkan penjualan produk (correct)
  • Mengurangi biaya produksi
  • Meningkatkan jumlah karyawan

Apa manfaat dari customer retention bagi bisnis? Berikan 3 contoh!

Mengapa customer retention penting bagi bisnis?

<p>Karena customer retention dapat meningkatkan kepuasan pelanggan dan meningkatkan keterlibatan (B)</p> Signup and view all the answers

Apa yang dibutuhkan untuk customer retention?

<p>Mempertahankan hubungan dengan pelanggan (A)</p> Signup and view all the answers

Mengapa customer retention lebih efektif secara biaya dibandingkan dengan mengakuisisi pelanggan baru?

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Study Notes

  • Customer retention is the effort to retain existing customers for profit.
  • Existing customers are more likely to repurchase products (up to 70%).
  • Customer retention brings benefits to businesses.
  • Benefits include retaining customers, increasing customer satisfaction, and improving engagement.
  • Retaining customers means they are less likely to switch to competitors.
  • Customer retention improves various aspects of customer service.
  • Customer retention requires maintaining relationships with customers.
  • Listening to customer feedback is crucial for customer retention.
  • Customer retention is more cost-effective than acquiring new customers.
  • Effective customer retention can lead to increased profits for businesses.

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