Are You a Verbal Communication Pro in Customer Service?
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Questions and Answers

Which of the following is a recommended technique for communicating with customers who may have language barriers?

  • Use complex jargon and technical terms
  • Use slang to sound more relatable
  • Use clear and straightforward language (correct)
  • Speak quickly to save time

    • What is the impact of positive language when engaging with customers?

  • It makes the customer feel ignored
  • It reassures the customer that you're dedicated to finding a solution (correct)
  • It creates a negative atmosphere
  • It confuses the customer

    • Which of the following is a better way to respond to a customer request than saying 'I can't do that'?

  • 'I'm not sure how to do that'
  • 'Let me explore alternative options for you' (correct)
  • 'That's not possible'
  • 'Sorry, I can't help you with that'

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