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Questions and Answers
Which of the following is a recommended technique for communicating with customers who may have language barriers?
Which of the following is a recommended technique for communicating with customers who may have language barriers?
- Use complex jargon and technical terms
- Use slang to sound more relatable
- Use clear and straightforward language (correct)
- Speak quickly to save time
What is the impact of positive language when engaging with customers?
What is the impact of positive language when engaging with customers?
- It makes the customer feel ignored
- It reassures the customer that you're dedicated to finding a solution (correct)
- It creates a negative atmosphere
- It confuses the customer
Which of the following is a better way to respond to a customer request than saying 'I can't do that'?
Which of the following is a better way to respond to a customer request than saying 'I can't do that'?
- 'I'm not sure how to do that'
- 'Let me explore alternative options for you' (correct)
- 'That's not possible'
- 'Sorry, I can't help you with that'
