Are You a Pro at Confirming Appointments via Email?
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Questions and Answers

Where will the appointment take place?

  • At the HR manager's office
  • At the reception
  • At Emerald Towers (correct)
  • At Jane Claret's office

Who will take Jane Claret to the HR manager's office?

  • Mrs Sofia Aronov
  • Arina Marat (correct)
  • Jane Claret
  • The receptionist

What time is the appointment scheduled for?

  • 10 a.m.
  • 3 p.m. (correct)
  • 12 p.m.
  • 5 p.m.

Which of the following is true about body language when interacting with customers?

<p>Your body language can reveal your true feelings to customers (A)</p> Signup and view all the answers

When meeting a customer, how long should you take to make eye contact?

<p>10 seconds (A)</p> Signup and view all the answers

What could happen if you don't make eye contact with a customer?

<p>The customer will think you are disinterested or ignoring them (C)</p> Signup and view all the answers

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