Are You a Pro at Confirming Appointments via Email?
6 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Where will the appointment take place?

  • At the HR manager's office
  • At the reception
  • At Emerald Towers (correct)
  • At Jane Claret's office

    • Who will take Jane Claret to the HR manager's office?

  • Mrs Sofia Aronov
  • Arina Marat (correct)
  • Jane Claret
  • The receptionist

    • What time is the appointment scheduled for?

  • 10 a.m.
  • 3 p.m. (correct)
  • 12 p.m.
  • 5 p.m.

    • Which of the following is true about body language when interacting with customers?

    <p>Your body language can reveal your true feelings to customers</p> Signup and view all the answers

    When meeting a customer, how long should you take to make eye contact?

    <p>10 seconds</p> Signup and view all the answers

    What could happen if you don't make eye contact with a customer?

    <p>The customer will think you are disinterested or ignoring them</p> Signup and view all the answers

    More Like This

    Haircut Appointment Conversation
    11 questions
    VersatileBlueLaceAgate avatar
    VersatileBlueLaceAgate
    Booking a Call with Tech/Project Manager
    10 questions

    Booking a Call with Tech/Project Manager

    WieldyQuasimodo avatar
    WieldyQuasimodo
    Customer Service Test Flashcards
    26 questions

    Customer Service Test Flashcards

    JubilantUvarovite avatar
    JubilantUvarovite
    Customer Service Chapter 2 Flashcards
    14 questions

    Customer Service Chapter 2 Flashcards

    BeneficialThermodynamics avatar
    BeneficialThermodynamics
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser