CX Team - VDart: Assessment - 2

What should be done if a consultant eligible for allowances contacts VDart and reports not receiving the allowance?

When resolving an allowance issue, what is the Service Level Agreement (SLA) for resolving the issue?

What needs to be done after resolving an allowance issue?

How should consultants who previously worked with VDart be assigned in the Talent Bench Sheet?

What tool should be updated whenever a new profile is added to the Talent Bench sheet?

What is the responsibility of the RD team regarding the Talent Bench consultants?

How often should calls be made to consultants on the Talent Bench list?

What should be done if a candidate has been blacklisted by recruiters, TLs, or DALs in CEIPAL?

When a consultant asks to change their employer and work directly with VDart under C2C or W2, who should they contact?

Who should be followed up with every 48 business hours when handling a change of employer case?

What should be done until a change of employer issue is resolved?

What should be assigned to consultants referred by clients or end clients?

What should be done with the referral information received for consultants?

What should be done every week to consultants on the referral list?

When is a profile referred to as a client submission?

What should the RD team members achieve per week in terms of client submissions?

What needs to be done after resolving a client submission issue?

What is the SLA for a consultant to respond in the 'No Response' process?

What ticket status is used in the 'No Response' process until the issue is resolved?

What should be done if there is no response in the 'Pay Raise Request' process within 2 to 4 weeks?

What is the requirement for a candidate to be eligible for a pay raise in the 'Pay Raise Request' process?

What ticket status is used in the 'Pay Cut' process until the issue is resolved?

When should an email be sent to the respective account leads in the 'Pay Cut' process?

What is addressed in the 'Payroll' process?

What is the resolution time for the candidate's issue in the 'Payroll' process?

What ticket status is used in the 'Project Location Change' process until the issue is resolved or not possible to resolve?

For what duration should a candidate have worked with VDart to be eligible for training in the 'Training' process?

Who should be emailed for internship opportunities in the US in the 'Internship US and Internship Domestic' process?

What is used as the ticket status in the 'Feedback' process until the feedback is received and analyzed?

How should the team follow up on project end notifications in the 'PEN Candidates - Internal Use Only' process?

What action should be taken after receiving negative feedback in the 'VDart Feedback' process?

What is the next step after finding a match for a requirement in the 'Requirements' process?

What is the purpose of the 'Time Sheets' process?