CX - Interaction Guidelines and Soft Skills Quiz

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Questions and Answers

Which of the following is NOT considered a soft skill critical for the role?

  • Empathy
  • Sales forecasting (correct)
  • Active listening
  • Problem solving

What is the purpose of interaction guidelines and best practices?

  • To guide communication with guests effectively (correct)
  • To manage inventory efficiently
  • To streamline financial operations
  • To improve marketing strategies

What are the Blueground values important for?

  • Reducing operational costs
  • Diversifying product offerings
  • Improving internal processes
  • Enhancing customer experience (correct)

Which of the following is a necessary part of customer service?

<p>Problem solving (A)</p> Signup and view all the answers

What is the primary purpose of soft skills in customer service?

<p>To communicate effectively with guests (A)</p> Signup and view all the answers

Which of the following is closely linked to the performance of Blueground employees?

<p>Soft skills (C)</p> Signup and view all the answers

What is the concept that allows us to communicate clearly and effectively with guests while maintaining a high level of service?

<p>Soft skills (C)</p> Signup and view all the answers

Which of the following skills is NOT considered a soft skill critical for the role at Blueground?

<p>Technical expertise (D)</p> Signup and view all the answers

Which of the following is NOT a soft skill critical for the role at Blueground?

<p>Technical expertise (B)</p> Signup and view all the answers

What concept allows us to communicate clearly and effectively with guests while maintaining a high level of service?

<p>Active listening (D)</p> Signup and view all the answers

Which of the following skills is NOT linked to the performance of Blueground employees?

<p>Technical expertise (A)</p> Signup and view all the answers

What is the primary purpose of interaction guidelines and best practices?

<p>To ensure consistent communication (D)</p> Signup and view all the answers

What are soft skills closely linked to at Blueground?

<p>Guest experience (A)</p> Signup and view all the answers

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