CX - Interaction Guidelines and Soft Skills Quiz
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Questions and Answers

Which of the following is NOT considered a soft skill critical for the role?

  • Empathy
  • Sales forecasting (correct)
  • Active listening
  • Problem solving

    • What is the purpose of interaction guidelines and best practices?

  • To guide communication with guests effectively (correct)
  • To manage inventory efficiently
  • To streamline financial operations
  • To improve marketing strategies

    • What are the Blueground values important for?

  • Reducing operational costs
  • Diversifying product offerings
  • Improving internal processes
  • Enhancing customer experience (correct)

    • Which of the following is a necessary part of customer service?

    <p>Problem solving</p> Signup and view all the answers

    What is the primary purpose of soft skills in customer service?

    <p>To communicate effectively with guests</p> Signup and view all the answers

    Which of the following is closely linked to the performance of Blueground employees?

    <p>Soft skills</p> Signup and view all the answers

    What is the concept that allows us to communicate clearly and effectively with guests while maintaining a high level of service?

    <p>Soft skills</p> Signup and view all the answers

    Which of the following skills is NOT considered a soft skill critical for the role at Blueground?

    <p>Technical expertise</p> Signup and view all the answers

    Which of the following is NOT a soft skill critical for the role at Blueground?

    <p>Technical expertise</p> Signup and view all the answers

    What concept allows us to communicate clearly and effectively with guests while maintaining a high level of service?

    <p>Active listening</p> Signup and view all the answers

    Which of the following skills is NOT linked to the performance of Blueground employees?

    <p>Technical expertise</p> Signup and view all the answers

    What is the primary purpose of interaction guidelines and best practices?

    <p>To ensure consistent communication</p> Signup and view all the answers

    What are soft skills closely linked to at Blueground?

    <p>Guest experience</p> Signup and view all the answers

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