Podcast
Questions and Answers
In the CX Genie URLs section, what is the primary function of inputting a website link?
In the CX Genie URLs section, what is the primary function of inputting a website link?
- To import data from the website for the chatbot to learn and understand the business. (correct)
- To analyze the website's traffic and user behavior.
- To display the website's homepage within the chatbot interface.
- To direct users to the website when they ask a relevant question.
It is recommended to use the URLs feature before completing both the FAQs and Articles sections for training data.
It is recommended to use the URLs feature before completing both the FAQs and Articles sections for training data.
False (B)
What does the status icon of a green checkmark (✅) indicate after a URL is added?
What does the status icon of a green checkmark (✅) indicate after a URL is added?
- The website data is currently being learned by the chatbot.
- The URL has been successfully added, but the data extraction process has not started yet.
- The website data has been completely learned and stored in the Knowledge Base. (correct)
- The website data import has failed and needs to be retried.
The 'Recrawl All URLs' button is used to delete all previously inputted URLs from the system.
The 'Recrawl All URLs' button is used to delete all previously inputted URLs from the system.
If the 'Status' column displays 'Overlapped' after importing a URL, what does this indicate?
If the 'Status' column displays 'Overlapped' after importing a URL, what does this indicate?
What are the three possible status icons that can appear after inserting a URL for the chatbot to learn, and what does each of them signify?
What are the three possible status icons that can appear after inserting a URL for the chatbot to learn, and what does each of them signify?
The 'Recrawl all URLs' button helps you to ______ your URLs without re-inputing.
The 'Recrawl all URLs' button helps you to ______ your URLs without re-inputing.
When resolving 'Overlapped' content, what does the 'Question - Answer' column display?
When resolving 'Overlapped' content, what does the 'Question - Answer' column display?
When content is marked as 'Overlapped', you are required to delete the original FAQ or Article to resolve the conflict.
When content is marked as 'Overlapped', you are required to delete the original FAQ or Article to resolve the conflict.
Match the following URL status icons with their corresponding descriptions:
Match the following URL status icons with their corresponding descriptions:
What actions can you perform on the 'Action' column when resolving Overlapped URLs?
What actions can you perform on the 'Action' column when resolving Overlapped URLs?
The tab 'Knowledge base' in the Overlapped URLs shows 5 columns for modifying the data.
The tab 'Knowledge base' in the Overlapped URLs shows 5 columns for modifying the data.
For what main purpose should you click 'Save changes' after you modify your URL content?
For what main purpose should you click 'Save changes' after you modify your URL content?
When the status column shows '________', it implies the need to check whether the content overlaps with content previously created in the FAQs or Articles section.
When the status column shows '________', it implies the need to check whether the content overlaps with content previously created in the FAQs or Articles section.
List the two filters available to use for the Status column.
List the two filters available to use for the Status column.
Besides 'Imported', which filter is available to use for the Status column?
Besides 'Imported', which filter is available to use for the Status column?
When handling overlapped content, the platform automatically chooses the best answer, and no manual editing is required.
When handling overlapped content, the platform automatically chooses the best answer, and no manual editing is required.
Match each Overlapped URL action to its primary function within the platform.
Match each Overlapped URL action to its primary function within the platform.
Which of the following steps is required to start using the URLs feature in CX Genie?
Which of the following steps is required to start using the URLs feature in CX Genie?
If the chatbot fails to learn from a URL, you can click the ______ icon learn again.
If the chatbot fails to learn from a URL, you can click the ______ icon learn again.
Flashcards
URLs Section in CX Genie
URLs Section in CX Genie
A section where you can input website URLs for the chatbot to learn from, importing data for later use.
Status Column in URLs
Status Column in URLs
After importing a URL, this column indicates the status of the data learning process.
Learning Status Icon
Learning Status Icon
The chatbot is currently in the process of learning the website data.
Learned Status Icon
Learned Status Icon
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Failed Status Icon
Failed Status Icon
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Recrawl All URLs Button
Recrawl All URLs Button
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Overlapped URL Status
Overlapped URL Status
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Knowledge Base Columns
Knowledge Base Columns
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Modifying Overlapped Content
Modifying Overlapped Content
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Study Notes
URLs in CX Genie
- The URLs section allows inputting website links for the chatbot to learn from, importing data for later use.
- The chatbot scans website data and imports it to the knowledge data to understand the business better.
- It is recommended to use the URLs feature after completing the FAQs and Articles sections.
How to Use the URLs Section
- Copy and paste a website link into the text box and click the "Add URL" button for the bot to learn.
- Status icons indicate the learning progress of the chatbot:
- Clock icon: Chatbot is currently learning.
- Checkmark icon: Website data is completely learned and stored in the Knowledge Base.
- X icon: Data extraction failed and requires re-attempting.
- Selected links can be deleted by ticking the box and clicking the bin icon.
- The "Recrawl All URLs" button updates website data without re-inputting the URLs.
Overlapped URLs
- An "Overlapped" status indicates content overlaps with previously created content in the FAQs or Articles section.
- To resolve overlaps:
- Click the "Overlapped" column.
- In the pop-up, navigate to the "Knowledge Base" tab.
- Four columns are displayed to help modify data.
- Checkboxes allow manual selection for removing unnecessary data.
- The Question-Answer column shows imported website data; a purple "Overlapped" label indicates multiple answers for one question.
- The Status column filters data by "In review (overlapped)" or "imported."
- The Action column allows to import data, edit content, or delete content.
- Clicking on overlapped content opens a pop-up tab to read and edit the content, determining the best answer to questions.
- Click "Save changes" to apply modifications.
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