Podcast
Questions and Answers
During which time period were the first ever customer support teams created?
During which time period were the first ever customer support teams created?
- 1880-1940
- 1820-1880
- 1940-2000
- 1760-1820 (correct)
What is the primary driver of customer loyalty for any business?
What is the primary driver of customer loyalty for any business?
- Lower cost to retain loyal customers
- Referrals from loyal customers
- Consistency in customer service
- Excellent CX communication (correct)
According to Performance.gov, what is the vision for CX in Federal agencies?
According to Performance.gov, what is the vision for CX in Federal agencies?
- Reducing acquisition cost
- Providing a simple, seamless, and secure customer experience (correct)
- Ensuring consistent excellent CX
- Driving trust in the agency
Which company launched the "800" number in 1970, allowing calls to reach agents without an intermediary operator?
Which company launched the "800" number in 1970, allowing calls to reach agents without an intermediary operator?
Which question was generated by a 2003 research project led by Fred Reichhled at Bain & Company to measure customer experience across most industries?
Which question was generated by a 2003 research project led by Fred Reichhled at Bain & Company to measure customer experience across most industries?
Which characteristic is crucial to success in customer service, especially in a call center setting?
Which characteristic is crucial to success in customer service, especially in a call center setting?
What does a collaborative mindset in customer service focus on?
What does a collaborative mindset in customer service focus on?
What is the first step to communicate well in customer service?
What is the first step to communicate well in customer service?
What are the seven key categories in which customers of HISPs gave strong positive feedback?
What are the seven key categories in which customers of HISPs gave strong positive feedback?
What is the main goal of the Federal government's core CX policy?
What is the main goal of the Federal government's core CX policy?
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