Dealing With Visitors Group Project PDF

DEALING WITH VISITOR'S Presented by Alexandra Erbito (cutiee) DEALING WITH VISITORS This encompasses the overall process of handling visitors, including greeting them, providing information, and ensuring their needs are met.  GOOD POSITIVE IMPRESSION FOR THE...

DEALING WITH VISITOR'S Presented by Alexandra Erbito (cutiee) DEALING WITH VISITORS This encompasses the overall process of handling visitors, including greeting them, providing information, and ensuring their needs are met.  GOOD POSITIVE IMPRESSION FOR THE VISITOR'S Refers to creating a favorable and positive first impression on visitors through professionalism, courtesy, and helpfulness. HOW TO DEAL WITH THE VISITORS WITHOUT AN APPOINMENT Dealing with visitors without an appointment refers to the process of effectively managing individuals who arrive at a business, office, or organization without a pre-arranged meeting or schedule. This encompasses a range of actions, from welcoming and assessing their needs to providing solutions, maintaining professionalism, and documenting the interaction.  THE IMPORTANCE OF PRACTICING PROFESSIONALISM This emphasizes the significance of maintaining professional conduct and decorum when interacting with visitors.  VISITORS MANAGEMENT This involves the organization and coordination of visitors, including their arrival, reception, and departure. PERSONAL CONTACT This refers to face-to-face interactions with visitors, emphasizing the importance of building rapport and providing personalized service.  TELEPHONE This topic focuses on the use of the telephone as a communication tool in a professional setting.  TELEPHONE ESSENTIAL SKILLS This covers the basic skills required for effective telephone communication, such as clear articulation, active listening, and appropriate language. Telephone Etiquette focuses on the proper manners and protocols for using the telephone professionally, including greeting callers, taking messages, and ending calls appropriately. Different Types of Calls The various types of telephone calls that may occur in a professional setting, such as - incoming calls - outgoing calls -conference calls THANK YOU