Week 4 - Chat.pdf

1. Which quote best represents the nature of conflict in projects? - A) "Conflict is optional." - B) "Adversity is necessary for success." - C) "Conflict should be avoided at all costs." - D) "Harmony is the only path to success." Correct Answer: B 2. Which of the following is a common cause of pr...

1. Which quote best represents the nature of conflict in projects? - A) "Conflict is optional." - B) "Adversity is necessary for success." - C) "Conflict should be avoided at all costs." - D) "Harmony is the only path to success." Correct Answer: B 2. Which of the following is a common cause of project difficulties? - A) Strong governance - B) Political agendas and personal motives - C) Consistent stakeholder alignment - D) Unlimited resources Correct Answer: B 3. What is one benefit of effectively dealing with difficult situations in a project? - A) Weakening team trust - B) Avoiding risks altogether - C) Building a high-performing team - D) Reducing team engagement Correct Answer: C 4. Which project management challenge is characterized by a lack of sharing information? - A) Working in silos - B) Low engagement - C) Lack of transparency - D) Knowledge is power Correct Answer: C 5. What is a common result of poorly managed change within a project? - A) Enhanced teamwork - B) Improved results - C) Detrimental impact on teamwork - D) Immediate project success Correct Answer: C 6. During difficult conversations, which approach helps prevent unproductive exchanges? - A) Blaming the other party - B) Incorporating feelings in communication - C) Avoiding pauses during conversations - D) Ignoring emotions Correct Answer: B 7. What is the purpose of the "5 Whys" method in problem-solving? - A) To assign blame to individuals - B) To identify underlying issues by repeatedly asking "why" - C) To create multiple solutions - D) To avoid addressing the root cause of the problem Correct Answer: B 8. Which step in creative problem-solving involves defining the actions needed to implement the solution? - A) Fact Finding - B) Idea Finding - C) Action Planning - D) Problem Formulation Correct Answer: C 9. What type of difficult conversation approach involves reflecting on how things went and preserving relationships? - A) During the conversation - B) Before the conversation - C) End of conversation - D) Avoiding the conversation Correct Answer: C 10. Which is a potential consequence of unresolved conflict in project management? - A) Enhanced team collaboration - B) Escalation and polarization of teams - C) Increased efficiency - D) Improved trust Correct Answer: B 11. In Blake and Morton's model, which conflict management technique is characterized by a "win-win" outcome? - A) Competing - B) Avoiding - C) Collaborating - D) Accommodating Correct Answer: C 12. Which conflict resolution technique is considered a "lose-lose" situation? - A) Compromising - B) Avoiding - C) Collaborating - D) Competing Correct Answer: B 13. When is it appropriate to use the "forcing" conflict resolution style? - A) When the relationship is more important than the outcome - B) When quick action is needed, and you know the best solution - C) When avoiding the conflict will improve the situation - D) When building trust is the primary goal Correct Answer: B 14. Which of the following statements best defines the "accommodating" style of conflict resolution? - A) Both parties win equally - B) One party gives in to maintain the relationship - C) Neither party achieves their goals - D) One party asserts their interests over the other Correct Answer: B 15. What is the main disadvantage of using the "avoiding" conflict management technique? - A) It always leads to immediate resolution - B) The conflict remains unresolved, possibly affecting project outcomes - C) It leads to enhanced project results - D) It builds long-term relationships Correct Answer: B 16. Which negotiation approach is best when both parties seek a mutually beneficial outcome? - A) Distributive bargaining - B) Integrative bargaining - C) Adversarial bargaining - D) Competitive bargaining Correct Answer: B 17. In which situation should integrative bargaining be used? - A) When available resources are fixed - B) When both parties have convergent interests - C) When a single issue needs to be resolved - D) When low flexibility is required Correct Answer: B 18. What is a characteristic of distributive bargaining? - A) Collaborative approach - B) Fixed resources with one party winning - C) High flexibility - D) Mutual gain Correct Answer: B 19. Which conflict management tactic helps minimize conflict with senior management? - A) Avoiding communication - B) Placing yourself in the leader’s shoes - C) Bringing only problems, not solutions - D) Ignoring their expectations Correct Answer: B 20. How can you minimize conflict with project team members? - A) Avoid providing positive feedback - B) Clarify your expectations and develop a tolerance for failure - C) Ignore personal goals of team members - D) Give no recognition to their work Correct Answer: B 21. What is one effective way to minimize conflict with clients? - A) Avoid regular project status meetings - B) Establish informal relationships and maintain close contact - C) Give surprises to ensure adaptability - D) Ignore client feedback Correct Answer: B 22. What is the purpose of functional or positive conflict in a team environment? - A) To create adversarial relationships - B) To encourage debate and generate new ideas - C) To reduce trust within the team - D) To limit productivity Correct Answer: B 23. What does "encouraging functional conflict" involve? - A) Discouraging different viewpoints - B) Encouraging dissent and alternative perspectives - C) Focusing only on individual ideas - D) Reducing debate and collaboration Correct Answer: B 24. What is a benefit of functional or positive conflict? - A) It limits motivation - B) It encourages healthy debate and enhances team culture - C) It prevents change - D) It reduces opportunities for growth Correct Answer: B 25. What is the first step in the basic negotiation process? - A) Bargain trade-offs - B) Prepare/Mobilize - C) Establish roles - D) Discuss issues Correct Answer: B 26. Which crisis management stage involves leaders trying to detect potential red flags that suggest a crisis? - A) Prevention - B) Signal Detection - C) Control - D) Recovery Correct Answer: B 27. What is the goal of the "control" stage in crisis management? - A) To ignore the crisis - B) To limit reputational and financial threats to the organization - C) To expand the crisis - D) To delegate responsibility to others Correct Answer: B 28. Which of the following is an example of a "smoldering" crisis? - A) Natural disaster - B) Workplace violence - C) Minor internal issue that escalates due to negligence - D) Sudden data breach with no warning Correct Answer: C 29. What type of plan involves actions that are taken when a predefined event occurs? - A) Fallback plan - B) Contingency plan - C) No-plan strategy - D) Workaround plan Correct Answer: B 30. What is the main goal of the "recover" stage in crisis management? - A) To ensure long-term success is impossible - B) To carry on with business and restore normal operations - C) To abandon the project - D) To identify new risks Correct Answer: B 31. What does the "learn" stage in crisis management involve? - A) Ignoring lessons from the crisis - B) Developing new routines and behaviors to improve future outcomes - C) Blaming team members for failures - D) Preventing any change from taking place Correct Answer: B 32. What type of bargaining is appropriate when resources are fixed and each party wants maximum gain? - A) Integrative bargaining - B) Collaborative bargaining - C) Distributive bargaining - D) Creative bargaining Correct Answer: C 33. Which type of conflict resolution technique is likely to maintain personal goals but only to an acceptable level? - A) Compromising - B) Forcing - C) Avoiding - D) Accommodating Correct Answer: A 34. In Blake and Mouton's conflict management model, what is the goal of "competing"? - A) Achieving a win-win outcome - B) Meeting your own goals regardless of the relationship - C) Preserving relationships over personal goals - D) Avoiding the conflict entirely Correct Answer: B 35. Which tactic is effective for minimizing conflict with peers in project management? - A) Ignoring their goals - B) Avoiding informal communication - C) Establishing a cooperative climate and treating them well - D) Overlooking their expectations Correct Answer: C 36. What is one advantage of integrative bargaining over distributive bargaining? - A) It focuses only on individual gain - B) It seeks mutual gain and a win-win outcome - C) It disregards the relationship between parties - D) It has a fixed resource approach Correct Answer: B 37. Which crisis management element emphasizes responding swiftly to contain a crisis? - A) Learn - B) Signal Detection - C) Containment and Control - D) Prevention Correct Answer: C 38. Which approach to crisis management helps organizations accurately predict scenarios and reduce potential damages? - A) Ad-hoc crisis handling - B) No-risk strategy - C) Impact/probability model - D) Crisis escalation Correct Answer: C 39. What is the goal of a fallback plan in crisis management? - A) To ignore a crisis - B) To revert to a previous condition if needed - C) To identify new opportunities - D) To prevent the crisis from happening Correct Answer: B 40. What does encouraging positive conflict in a team allow? - A) Increased rigidity - B) Greater opportunities for change and innovation - C) Decreased respect among team members - D) Reduced productivity Correct Answer: B 41. In the context of negotiation, what is "bargain trade-offs"? - A) Refusing to compromise - B) Making trade-offs to reach an agreement - C) Ignoring other parties’ viewpoints - D) Avoiding discussion altogether Correct Answer: B 42. Which of the following can lead to an organizational crisis if not detected in time? - A) Ample resources - B) Signal detection failure - C) Effective communication - D) A positive work culture Correct Answer: B 43. What is the primary benefit of conducting regular risk assessments in project management? - A) Reducing the need for a risk management plan - B) Enhancing the organization’s preparedness for potential threats - C) Eliminating the need for crisis management - D) Ignoring potential risks Correct Answer: B 44. Which of the following is an example of encouraging positive conflict in a project team? - A) Discouraging debate - B) Designating a "devil’s advocate" - C) Suppressing alternative viewpoints - D) Avoiding task-focused conflict Correct Answer: B 45. Which crisis management stage involves taking proactive measures to avoid a crisis? - A) Recovery - B) Prevention - C) Control - D) Detection Correct Answer: B 46. What does a leader need to focus on during the "recovery" stage after a crisis? - A) Ensuring that business continuity is maintained - B) Preventing any further development in the organization - C) Ignoring the affected areas - D) Blaming employees Correct Answer: A 47. Which conflict resolution technique involves maintaining relationships by compromising on the solution? - A) Competing - B) Collaborating - C) Compromising - D) Avoiding Correct Answer: C 48. What is a key element of integrative bargaining in negotiation? - A) Opposing interests - B) High flexibility and focus on mutual benefit - C) Lack of trade-offs - D) Short-term relationship focus Correct Answer: B 49. What is the significance of "signal detection" in crisis management? - A) Ignoring early warning signs - B) Identifying potential crises early to take action - C) Waiting until the crisis occurs - D) Avoiding the crisis altogether Correct Answer: B 50. What does the term "containment" in crisis management refer to? - A) Expanding the crisis - B) Managing and limiting the impact of the crisis - C) Postponing action until later - D) Ignoring communication needs Correct Answer: B