Tourism & hospitality NEW.docx

**Tourism & hospitality industry stakeholders** **Definition of Tourism Stakeholders** Tourism stakeholders are any individual, group, or organization that has an interest in or is affected by the tourism industry. They can be directly involved in the industry or indirectly impacted by its activit...

**Tourism & hospitality industry stakeholders** **Definition of Tourism Stakeholders** Tourism stakeholders are any individual, group, or organization that has an interest in or is affected by the tourism industry. They can be directly involved in the industry or indirectly impacted by its activities. **Stakeholders Theory in Tourism and Hospitality** Stakeholder theory posits that organizations should consider the interests of all stakeholders, not just shareholders. In the context of tourism and hospitality, this means that businesses must balance the needs of tourists, employees, local communities, suppliers, and other relevant parties. **Stakeholders Analysis in Tourism and Hospitality** Stakeholder analysis involves identifying and assessing the interests, power, and influence of different stakeholders in the tourism and hospitality industry. This information can be used to develop strategies and policies that address the concerns of all stakeholders. **Roles of stakeholders in tourism & hospitality** Is to serve as guidelines and foundations for product and service providers within the tourism industry**.** **Government : plays a key role in the tourism industry throughout the different levels of tourism policy and planning** **Small & medium entrpriss : as stakeholders in tourism these maybe directly associated with travel and tourism such as an airline, travel agents, restaurant and hotels.** **NGOs : also non - government organizations that are associated with the tourism industry charities or non profit organization example; the tourism society and the travel foundation** **Tourists : the very heart of the tourism and hospitality industry with out tourist there would be no tourism. The tourism industry roles on a wide range of suppliers from factories producing bedding used in hotels, to farms growing vegetables served in restaurants. Example; business adventure.** **Employees : one of the key stakeholders in tourism is the workforce the travel and tourism industry emplys more people directly and indirectly than any other industry in the world employees. Example; waiters, taxi driver, catering and customer service.** **Education: also a stakeholders in tourism many educational courses will involve visits to tourism areas to enhance the educational provisions offered. Education is also offered to many employees who work in the tourism industry in the form of traing In order to gain knowledge.** **Utilities and infrastructure: also a stakeholders in tourism because it provides energy it also means that the builders, roadwokers and engineers are stakeholders in tourism because they provide and maintain the necessary infrastructure and there is a strong relationship between transport and tourism such as airlines, taxis and train.** **Communities : this is one of the most important stakeholders in tourism it is important that tourism organization work with the local community, good tourism management often involves community level briefings consultation and ongoing communication In order to ensure that the important stakeholders is empowered through the process of tourism development planning and operation.** **Other example;** **Travel Agencies** : helping travelers plan and book their trips. **Tour operators**: organize and package travel services creating comprehensive itineraries that may include **transportation, accomodations** and **guided tours.** **Arline\'s** : provide air transportation services connecting travelers to domestic and international destination. **Hotel and accomodation providers** : offer a range of lodging options from hotels and resorts to vacation rentals to cater to the diverse needs of travelers. **Transportation services** : include various mode such as cruise lines, railways, buses, and car rental companies ensuring travelers can move seamlessly between destination. **Technology providers** : develop and maintain reservation system online booking platforms and travel related apps contributing to the efficiency and accessibility of the industry.