Topic 2. Nature and Development of R.I.S. AY 1st semester 2024-2025.pdf

Topic 2 NATURE AND DEVELOPMENT OF Reference and Information Services Rhoel E. Rondilla LIS 71 Information Resources and Services I Purpose of Libraries and Information Centers Libraries Archives Museums LIS 71 Inform...

Topic 2 NATURE AND DEVELOPMENT OF Reference and Information Services Rhoel E. Rondilla LIS 71 Information Resources and Services I Purpose of Libraries and Information Centers Libraries Archives Museums LIS 71 Information Resources and Services I Basic Functions of Libraries LIS 71 Information Resources and Services I  Core Elements of Libraries Collections Organization User Services LIS 71 Information Resources and Services I  Definition of Information Service Information service is “the process of RESOLVING information needs of users in response to a particular Mall Library question, interest, assignment, or problem and building POSITIVE relationships with users” (Radford, 1999). Hotel Transport Terminal LIS 71 Information Resources and Services I  Form of Information Services ⬥ Inquiries about the company/organization ⬥ Assistance on the effective utilization of product or service ⬥ Preparation and release of informative materials LIS 71 Information Resources and Services I  Definition of Reference and Reference Service “Reference is providing assistance by using expertise in response to an information need.” (RUSA 2021 Definition of Reference) LIS 71 Information Resources and Services I  The Definition in Context ⬥ Response to a current information need. ⬥ Not considered formal instruction. ⬥ Not workshops or other programs. LIS 71 Information Resources and Services I  Reference Work Themes ⬥ Providing Informational Expertise ⬥ Recommending and Interpreting Resources ⬥ Promoting Services ⬥ Managing Service Points LIS 71 Information Resources and Services I  Reference Transactions are information CONSULTATIONS in which library staff RECOMMEND, INTERPRET, EVALUATE, and/or USE INFORMATION RESOURCES to HELP others to meet particular information needs. LIS 71 Information Resources and Services I  Reference Work includes reference transactions and other activities that involve the creation, management, and assessment of information or research, tools, and services. LIS 71 Information Resources and Services I Reference Service are functions performed by a trained librarian employed in reference section of a library to meet the information needs of patrons. LIS 71 Information Resources and Services I Reference Service ⬥Answering substantive questions ⬥Instructing users in the selection and use of appropriate tools and techniques for finding information ⬥Conducting searches on behalf of the patron ⬥Directing users to the location of library resources ⬥Assisting in the evaluation of information ⬥Referring patrons to resources outside the library when appropriate ⬥Keeping reference statistics, and ⬥Participating in the development of the reference collection LIS 71 Information Resources and Services I  HISTORICAL BACKGROUND of REFERENCE SERVICE Universal education: “All children in the U.S., no matter what class, race or religion, would be able to receive free public education. LIS 71 Information Resources and Services I HISTORICAL BACKGROUND of REFERENCE SERVICE Public Libraries: “That the means of general information should be so diffused so that the largest possible number of persons should be induced to read and understand…” Main reading room, the New York Public Library, c. 1910. (Photo: Library of Congress/LC-DIG-det-4a24347) LIS 71 Information Resources and Services I  The Proposition of Service Drawn the concept of the librarian interacting with assisting the reader. Paper entitled “The Desirable of Establishing Personal Intercourse and Relations between Librarians and Readers in Popular Libraries” presented in 1876. The first professional discussion on reference service. Samuel Green (1837-1918) Librarian Worcester Free Public Library Massachusetts Father of reference work/reference service. LIS 71 Information Resources and Services I  The Proposition of Service The first to establish a team of librarians to provide personal assistance to users. First to use the phrase “reference department” and its members as “reference librarians.” Melvil Dewey (1851-1931 Librarian, Columbia College LIS 71 Information Resources and Services I  Functions of Reference Librarian (Green’s 1876 paper) ⬥ Teach people how to use the library and its resources. ⬥ Answer reader’s questions. ⬥ Aid the reader in the selection of good books. ⬥ Promote the library within the community. LIS 71 Information Resources and Services I  Changes brought about by Technology ⬥Improvements in ICTs, enhanced information access. ⬥Modern techniques in information creation and formats ⬥Management of electronic information: online database LIS 71 Information Resources and Services I  Functions of Reference Service ⬥ Supervision ⬥ Information ⬥ Guidance ⬥ Instruction ⬥ Bibliographic ⬥ Appraisal LIS 71 Information Resources and Services I Because of its goals to assist users, reference service endures in the ever-changing times. LIS 71 Information Resources and Services I  REFERENCES ⬥ Cassel, K.A. & Hiremath, U. (2023) Reference and Information Services: An Introduction. Chapter 1. “Introduction to Reference Service” ⬥ “Definition of Reference.”(2021). Reference and User Services Association. ⬥ Rothstein, S. (1955). The development of reference services through academic traditions, public library practice, and special librarianship. Chicago: Association of College and Reference Libraries, Chapter 2: The Genesis of Reference Service: 1975-1895. ⬥ Tyckoson, D.A. (2020). History and functions of reference service. In Wong, M.A. & Saunders, L. (Eds.), Reference and Information Services: An Introduction. 4th ed. (pp. 3-27). Santa Barbara, California: Librarians Unlimited. ⬥ Samuel Green’s conference paper was rewritten into a n article entitled “Personal Relations between Librarians and Readers.” It was published in the American Library Journal (November 30, 1876) as part of the special issue for the 1876 ALA Conference in Philadelphia. LIS 71 Information Resources and Services I