UVE Communication Lesson Abstraction PDF

Knowing how to communicate purposively and effectively is key to surviving, thriving, and succeeding. You and I need to learn more about communicating purposively. “No matter what job you have in life, your success will be determined 5% by your academic credentials, 1...

Knowing how to communicate purposively and effectively is key to surviving, thriving, and succeeding. You and I need to learn more about communicating purposively. “No matter what job you have in life, your success will be determined 5% by your academic credentials, 15% by your professional experiences, and 80% by your communication skills. - Anonymous Communication is defined as the process by which people seek to share meaning via the transmission of symbolic messages.  SHARED PEOPLE MEANING SYMBOL Context Culture (verbal & non-verbal) Communication is defined as the process by which people seek to share meaning via the transmission of symbolic messages. 3 essential points in defining communication That communication involves people, and that understanding communication therefore involves trying to understand how people relate to each other; That communication involves shared meaning, which suggests that in order for people to communicate, they must agree on the definitions of the terms they are using; and That communication involves symbols—gestures, sounds, letters, numbers, and words can only represent or approximate the ideas that they are meant to communicate.  What is communication? ▪ Communication is the means by which we make sense of the world around us and the means by which we connect to the world around us. ▪ It is the exchange, transfer, and sharing of information of one human being to another. ▪ In fact, the etymology of the word communication itself comes from the Latin word “communis” meaning “common”. Through derivation, this term means “to come together” or “to share something in common”. Research has found that communication plays a critical role in initial interactions and relational development. Elements of Communication  Elements of Communication Sender- the person who initiates the conversation and creates a message Receiver- the recipient of the information Message- the information created by the source or sender Channel/Medium- the carrier of messages Feedback- the receiver’s response to the sender’s message Encoding- the sender’s process of converting ideas into understandable messages Decoding- the process where the receiver interprets the information into meaningful messages Noise- called as interference, anything that block the communication messages  Aspects of Communication 1. Communication is a process. 2. Communication is complex. 3. Communication requires meaning. 4. Communication is relational. 5. Communication is transactional. 6. Communication is presentational and representational. 7. Communication is continuous. 8. Communication skills can be learned. 9. Communication is culture related. 10.Communication makes use of frames. 11.Communication is unavoidable.  LEVELS OF COMMUNICATION Scholars categorize different levels and types of communication. These distinctions are somewhat artificial, since types of communication more realistically fit on a continuum rather than in separate categories.  Levels of Communication To understand the various types of communication, it is helpful to consider various factors. The distinguishing characteristics include the ff: ▪ Number of communicators ▪ Physical proximity of communicators in relation to each other ▪ Immediacy of exchange ▪ Number of sensory channels ▪ The context of the communication Intrapersonal Communication Intrapersonal communication takes place within a single person, often for the purpose of clarifying ideas or analyzing a situation. It may involve different levels of communication activity such as: Internal discourse – involves thinking, concentration and analysis Solo vocal communication – includes speaking aloud to oneself Solo written communication – deals with writing not intended for others (e.g. diary)  3 aspects of intrapersonal communication Self-Concept- determines how a person sees him/herself and is oriented toward others (including beliefs, values, and attitudes). Perception- becoming aware of something through the senses; looking outward- Expectation- are future-oriented messages dealing with long-term roles, sometimes called life scripts.  Interpersonal Communication Interpersonal communication is defined by communication scholars in numerous ways, though most definitions involve participants who are interdependent on one another, have a shared history. Communication channels are the medium chosen to convey the message from sender to receiver. Types of Interpersonal Communication Direct Interpersonal Communication - involves a direct face-to-face relationship between the sender and receiver of a message, who are in an interdependent relationship - is characterized by a strong feedback component because of its immediacy and primacy Types of Interpersonal Communication Indirect/ Mediated Interpersonal Communication - involves technology that assists or links the sender and receiver of messages - may involve immediacy (live stream, real time chat) and delay (e-mail, personal messages) - Has several limitations, including the ability of telephone or Internet users to mask or disguise the source of the message, or the susceptibility of machines to various mechanical or technological noise sources. Group Communication Much communication takes place in the context of small groups, which are defined as those of three or more participants. Group communication refers to the nature of communication that occurs in groups that are between 3 and 12 individuals. Small group communication generally takes place in a context that mixes interpersonal communication interactions with social clustering.  The various and overlapping types of small groups lead to various types of communication patterns. 1) Social groups are units such as families, friends living as roommates, and voluntary recreational groups such as soccer teams. 2) Families also form primary groups, which are defined as those in which people share living and financial arrangements. 3) Families also are an example of reference groups, through which participants gain a sense of identity and an awareness of expected behavior. 4) Work groups are another pattern of relationships. These are built by people who are drawn together by a common task, such as students working together on a project or company employees assigned to a common job activity. 5) Decision-making groups are brought together for the purpose of dealing with a question or policy. 6) Similarly though distinctly, problem-solving groups focus on resolving a problem.  Mass Communication Mass communication is a more public form of communication between an entity and a large and diverse audience, mediated by some form of technology. This may be either real time or on a taped-delay basis, or it may be rooted in the usually recent past.  So what is Purposive Communication then? The definition of Purposive Communication can easily be gleaned from the term itself, “communicating with purpose”. We can also say that it is communicating strategically and mindfully in order to achieve specific, desired results. With this understanding we can also say that purposive communication is “results- oriented communication”. Putting this in a broader perspective we can see that purposive communication requires the application of different communication approaches in an evidence- based, results- oriented manner in order to achieve positive, observable and measurable behavior and social change. What is the current communication landscape, and where are we going further? Globalization and the advent of the Fourth Industrial Revolution –The fourth industrial revolution is the current and developing environment in which disruptive technologies and trends such as the Internet of Things (IoT), robotics, virtual reality (VR) and artificial intelligence (AI) are changing the way we live and work. Internationalization and Changing Demographics –One of the results of globalization is the creation of Knowledge industries. These are organizations that require highly specialized workforces and increased movement of people across borders (migration).  What is the challenge? All careers and industries depend on good communication to get the job done. Professionals whose job descriptions include managing information and keeping people up to date are considered valuable company resources because misinformation and miscommunication lead to wasted time, money and effort. A well-informed workforce and a workforce that is composed of competent communicators are able to keep productivity high by speeding up critical decision-making. This in turn provides companies with a competitive edge.