Professional Communication & Professional Development PDF

9/4/23 PROFESSIONAL OBJECTIVES: COMMUNICATION &...

9/4/23 PROFESSIONAL OBJECTIVES: COMMUNICATION & Define Professional Communication PROFESSIONAL DEVELOPMENT Understand the different forms of professional communication BY: MFTC Define Professional Development Understand the importance of Professional Development Understand SLP as a profession. 1 2 COMMUNICATION Communication is a process of using signs, sounds, words, and actions to exchange information, express one’s thoughts or PROFESSIONAL emotions to others through conversation. COMMUNICATION Formal – this is used for business, academic, interaction with other professionals, and patient’s parents or relatives. Informal – this is used when interacting with family and friends, or individuals that has a close relationship with the speaker. 3 4 PROFESSIONAL COMMUNICATION FORMS OF COMMUNICATION 1. Verbal communication Professional communication refers to the oral, written, visual, and digital forms of delivering information in the context of a workplace. 2. Non-verbal communication 3. Written communication 4. Listening It refers to the various forms of speaking, listening, writing, and responding carried out both in and beyond the workplace, 5. Emotional awareness whether in person or electronically (Nordquist, R., 2018). 6. Communicating in Difficult Situation 5 6 1  9/4/23 FORMS OF COMMUNICATION: 1. VERBAL COMMUNICATION PROFESSIONAL VERBAL COMMUNICATION -the act of uttering words with one’s Speak Clearly voice with the use of different Choose your words carefully articulators along with the lungs, voice box, and larynx. Use appropriate tone Consider your audience Respond appropriately 7 8 FORMS OF COMMUNICATION: FORMS OF COMMUNICATION: 2.NON- VERBAL COMMUNICATION 3. WRITTEN COMMUNICATION Form of communication that makes a.Body language use of symbols to represent b.Facial Expressions thoughts and emotions of an individual. c.Eye contact d.Pace or speed of speech e.Posture/body position 9 10 TYPES OF WRITING TYPES OF WRITING 1. Narrative – it recreates an experience that is timebound based on what 3. Persuasive – this is an argumentative type of writing wherein you are trying to influence your audience in agreeing to your ideas. This is a form of the specific individual experienced in the past or in the present time. writing where the emotion is considered and targeted. Narrative can also be used to describe other’s experience. 4.Expository – this provides information on an individual, event, place, or 2. Descriptive – it tries to “paint a picture” on the receiver’s mind on what information you as a sender is trying to picture out to make them feel object but, unlike persuasive writing this type of writing does not take into and see what message you are trying to convey. consideration the emotional aspect instead it is more of a “matter-of-fact”. 11 12 2  9/4/23 FORMS OF COMMUNICATION: 4. LISTENING TYPES OF LISTENING it is a process of receiving the a. Appreciative – this is used for enjoyment, entertainment, and pleasure message thru the ears, purposes. A good example of which is when you are trying to listen to the radio construction of meaning in the or any digital music apps. brain, and responding thru verbal or nonverbal means. a. Emphatic – “empathy” is used to provide emotional support to your communicative partners. 13 14 FORMS OF COMMUNICATION: TYPES OF LISTENING 5. EMOTIONAL AWARENESS c. Comprehensive – this is a type of listening where understanding the The ability to understand the feelings of others message being provided is important. There is also a part wherein you It helps you understand what others are communicating to interpret the nonverbal cues that is being provided by your communicative you and why partner. “Understanding HOW a person is communicating with d. Critical – is a listening type where judgement to the information being you is more important than what is actually being said” provided to you are made on whether you accept or reject the information. 15 16 FORMS OF COMMUNICATION: HOW TO IMPROVE EMOTIONAL 6. COMMUNICATING IN DIFFICULT AWARENESS SITUATION Consider other people’s feelings Consider all aspects of professional communication: Consider your own feelings verbal communication, non-verbal communication, Have empathy written communication, listening and emotional Operate on Trust awareness. Recognize misunderstandings To be able to do this efficiently requires practice and experience. 17 18 3  9/4/23 PROFESSIONAL DEVELOPMENT This refers to the advancement of a professional’s career or PROFESSIONAL knowledge by engaging in activities such as seminars. This will DEVELOPMENT provide the professional with the latest innovation in their chosen field for their personal improvement. 19 20 IMPORTANCE OF PROFESSIONAL DEVELOPMENT IMPORTANCE OF PROFESSIONAL DEVELOPMENT TO: TO: SELF EMPLOYERS Ensures your capabilities keep pace with the current It enables the employers to gain edge standards of others in the same field. in the current market by way of their Ensures that you maintain and enhance the knowledge employees. and skills you need to deliver a professional service to It ensures the quality and standards of your patients and the community. services provided Ensures that you and your knowledge stay relevant and up to date. 21 22 IMPORTANCE OF PROFESSIONAL DEVELOPMENT TO: IMPORTANCE OF PROFESSIONAL DEVELOPMENT TO: PATIENTS SOCIETY Helps advance the body of knowledge and technology It contributes to improved within your profession that protection and quality of life, will then benefit your the environment, sustainability, property and the economy. patients. 23 24 4  9/4/23 To Know HOW To Communicate and Develop Professionally You Need To Know More About Your Profession! 25 26 WHAT IS A PROFESSIONAL SLP? Institutions offering the SLP course in the Philippines: Speech-language pathologists (SLPs) work to prevent, assess, diagnose, and treat speech, language, social communication, cognitive-communication, and swallowing disorders in children and adults (ASHA, 2019) 27 28 SCOPE OF PRACTICE OF AN SLP PROFESSIONAL: SCOPE OF PRACTICE OF AN SLP PROFESSIONAL: COLLABORATE ASSESS this is the act of working with other health TREAT care professional, the patient, and their family SCREEN to come up with a specific goal and formulate the most appropriate and beneficial approach EDUCATE of treatment or therapy for the patient’s ADVOCATE condition. 29 30 5  9/4/23 SCOPE OF PRACTICE OF AN SLP PROFESSIONAL: REFERENCES: A m erican S peech-Language-H earing A ssociation (2019). S peech-Language P athologists A bout S peech-Language P athology. R etrieved from https://w w w.asha.org/students/speech-language-pathologists/ COUNSEL C ollin, K., V an der H eijden, B., & Lew is, P. (2012). C ontinuing professional developm ent. International Journal of Training and D evelopm ent, 16(3), 155–163. doi:10.1111/j.1468-2419.2012.00410.x Educate the patient and their family C ontinuing P rofessional D evelopm ent (2014).The im portance of continuing professional developm ent.R etrieved from https://continuingprofessionaldevelopm ent.org/w hy-is-cpd-im portant/ Provide guidance H olte, A. (1990). P rofessional com m unication skills. S candinavian Journal of P rim ary H ealth C are, 8(3), 131–132. doi:10.3109/02813439008994945 Advise them on current interventions Jeffrey, R., Jeffrey, & R obin. (2016, S eptem ber 13). A bout W riting: A G uide. R etrieved D ecem ber 26, 2018, from https://openoregon.pressbooks.pub/aboutw riting/chapter/types-of-w riting-styles/ Family and patient empowerment. S achdeva, A. K. (2016). C ontinuing P rofessional D evelopm ent in the Tw enty-First C entury. Journal of C ontinuing E ducation in the H ealth P rofessions, 36, S 8–S 13.doi:10.1097/ceh.0000000000000107 Nurture acceptance in the patient and family on what the The C onover C om pany (2019).Types of C om m unication. R etrieved from https://w w w.conovercnpaby.com /types-of-com m unication/ condition is and how it changes the dynamics of their W elch, S. A., & M ickelson, W. (2018). LIstening A cross The Life S pan: A Listening E nvironm ent C om parison. International Journal of everyday life. Listening, 1–13.doi:10.1080/10904018.2018.1495568 N ordquist, R. (2018). P rofessional C om m unication D efinition and Issues. R etrieved from https://w w w.thoughtco.com /professional- com m unication-1691542 31 32 6