Business Communication PDF

Topic 1: BUSINESS COMMUNICATION BUSINESS COMMUNICATION  The process of sharing information between people within the workplace and outside a company.  COMMUNICATION IS LIKE THE HUMAN BODY TYPES OF COMMUNICATION VERBAL NONVERBAL COMMUNICAT...

Topic 1: BUSINESS COMMUNICATION BUSINESS COMMUNICATION  The process of sharing information between people within the workplace and outside a company.  COMMUNICATION IS LIKE THE HUMAN BODY TYPES OF COMMUNICATION VERBAL NONVERBAL COMMUNICATION COMMUNICATION  Communication  Does not use words that uses words. Ex. Ex.  Pictures  Face-to-face or  Company logos phone conversation  Gestures and body  Text, e-mail, and language voice-mail messages  Who sits where at  Letters and memos a meeting  Reports  How long someone keeps a visitor waiting Intentional Unintentional Communication Communication  Voluntary  Involuntary  sending a message  it might be to another person carelessly chosen in a purposeful way. words, or the Example: In marketing, location where the sales talk is important message is being to attract customers. transmitted or it might be facial expression. SYSTEM FAILURE Communication Breakdown  occurs if there is wrong perception by the receiver.  Most common/known communication breakdown - NOISE Example: Having an information without asking for clarification can cause miscommunication or communication breakdown. GRAPEVINE COMMUNICATION  an informal source of company information  Informal chitchat, both about yesterday’s game and about what’s happening at work  You may be asked to speak to small groups, either inside or outside your organization. Networking with others in your office and in town and working with others in workgroups will be crucial to your success. THE NATURE OF LANGUAGE 1. Language is symbolic  symbols can be communicated through verbal and nonverbal 2. Meanings are in People, not in words  it is the people who give the significance of the words. 3. Language is rule-governed  it includes a lot of grammatical rules  4. Language shapes attitudes  the language we speak influences our cultural identities and our social realities.  It can be used to either promote or demote.  It reflects attitudes of: Power  Powerful - knows how to use authority  Powerless - who backs out, regardless Affiliation  Convergence - to be close to someone  Divergence - To be distant Attraction ( Appearance) & Interest (Curiosity) Responsibility (“You” (blaming others) vs. “I” (owning it) conflict resolution) IMPRESSION MANAGEMENT  Managing others’ view of oneself  Issues of honesty and dishonesty  Choices of faces and impressions  Choice of words and tone HOW DO WE MANAGE IMPRESSIONS? 1. Manner - our way of behaving 2. Content - topic of the conversation 3. Appearance - if we are presentable or what 4. Setting - If the topic is suitable in a certain place MISUNDERSTANDINGS IN LANGUAGE  Equivocal words - one or more interpretation  Relative words  Slangs and Jargons  Overly abstract language  Confusing facts and opinions  Confusing facts and inferences  Emotive language  Evasive language