TM 3101.pdf

TM 3101: Chapter 1 "So if they are just mere consolidators, how do they Introduction to Tour Operators earn? What is a travel agency? What is a tour company? Tour Operator's Sources of Sales and Revenues...

TM 3101: Chapter 1 "So if they are just mere consolidators, how do they Introduction to Tour Operators earn? What is a travel agency? What is a tour company? Tour Operator's Sources of Sales and Revenues Variable markup based on the contracted rate from the A travel agency arranges travel services such as flights, suppliers that are negotiated based on the TOs accommodation, and car rentals for clients. A tour production track record, the market potential or company organizes and sells guided travel experiences influence. or group tours, often including activities and sightseeing. By seeking and negotiating for favorable terms, conditions and concessions. Tour Operations defined as the preparation and implementation of all Through the sale of optional tours, excursions and activities within: extensions. An itinerary Within a given time frame Within During the operation of the tour package additional the estimated cost revenues may be generated by the sale of optional tours In order to meet the expectations of the paying client. or services, meaning the sale of service not included in the price of the original tour package purchased. Tour Operations in the Philippines - There is a THIN, BLURRY LINE between them. For tour group movements, souvenir shops grant the In the Philippines, Tour Operators are travel agents who tour operator shopping commission on sales generated. expand their product range by setting up a tour operations department. Characteristics of a Tour Operator Wholesaler. Their clientele are primarily the retail Accommodation + Transportation + Activities = Tour MTC/travel agencies, thus they dealings with the Package end-user is indirect. This department is tasked to assemble the various travel Acts as an intermediary to as an integrator of the travel components into a tour package, and sell the resulting suppliers. package as one product. Derives income from variable but limited profit margins It develops ard assembles well made tour packages that and capitalizes on favorable terms, conditions and are offered to the travelers through other travel agencies concessions. Functions of a Tour Operator Generate additional revenues by selling optional tours, Conceptualizes plans and develops tour packages. excursions and extensions. Tour Operators (TO) conceptualize, plan and develop Classifications of Tour Operators tour packages that meet the needs of a specific client or address the perceived needs of a target market. Local Tour Operator (UTO) services Filipino and/or foreign traffic to national Negotiates with suppliers of travel agencies. destinations by way of regular sightseeing tours or tour packages, taking into consideration the popularity of An essential ingredient of tour packaging is having the destinations, sites or sights in the locality. access to negotiated rates from travel suppliers that are more competitive than retail prices. Domestic Tour Operators (DTO) services Filipino traffic to any destinations in the Assembles and integrates the various travel Philippines, on an ad-hoc basis, as and when contracted, components into a single tour package. by providing itineraries and programs tailor-made to the. + needs of the client. As an assembler of travel services, a tour operator acts as an integrator. What's the difference between LOCAL TOUR OPERATOR and DOMESTIC TOUR OPERATOR? It contracts the transportation services, such as airlines, bus/car operators', and shipping lines; the hotels for A local tour operator focuses on organizing tours within lodging and meals; restaurants and night clubs for a specific locality or region, often at a city or community entertainment; and tour guides. level. A domestic tour operator organizes tours within a country, covering multiple regions or cities. Deliver the tour package. The TO deliver the travel services components of the Inbound Tour Operator (TO) tour package by operating a worry-free and secured services foreign traffic to any Philippine destinations, on programs and/or itineraries that are based on the an ad-hoc and regular packages basis. The ITO takes specific requirement of the clients. into consideration the specific requirements of the contracting party abroad. Outbound Tour Operator (OTO) designs and assembles tour packages for residents of Depending on the number of components, Tour the Philippines, either foreign destination such as Hong Packages have different labels: Kong and the U.S.A. Land Arrangements Package Classification of Tour Packages If tours, transfers and hotel accommodations with some Regular Tour Packages are put together based on the meals are included, this is called land arrangements perceived need or interest of a target market. These are package. prepackaged and feature well-known attractions or activities that have a high demand. Ground Arrangement If only tours and transfers are included, it is called Ad Hoc Tour Packages (customizable) ground arrangement package. are tour packages that are tailor-made to the requirements and specifications of a particular traveler Inclusive Tour Package or a group of travelers. If tours, transfers, hotel accommodations and some meals, plus transportation to and from the Tour Operation Cycle destination(s) are included, this is called an inclusive tour package. Inclusive Escorted Tour Package If all components are included, including tour escort, this is called inclusive escorted tour package. Tour Package Variables Regardless of the type of package, regular or ad hoc, these may vary according to any of the following: TM 3101: Chapter 2 Tour Package Components DURATION the number of days and nights included in the package. Tour Package Normally three days would mean two nights. The product of the tour operator is the tour package, a combination of two or more travel components. The DESTINATION basic travel components of a tour package are: a package may be for a single destination, or for multiple destinations, i.e. two or more. TRANSPORTATION (by air, sea, or land) to and from a point of origin to a CATEGORY OF ACCOMMODATION destination or destinations and back to the point of the category of accommodation establishment may origin. vary, from a Deluxe, to First Class, to Standard, to Economy, to Budget. TRANSFERS transportation to and from a destination's gateway Pension Houses and Inns are normally not categorized. (airport, pier, or bus station) to the place of lodging and vice versa. Resorts are categorized as "AAA" for the most luxurious, to "AA" for first class to "A" for standard. What's the difference between transfers and transportation? Is airB&B a CATEGORY of accommodation? yes but it is the last option. u have to make sure ur guest SIGHTSEEING TOURS is okay cuz it doesn't have 24 hour house keeping or are a combination of transportation within the front desk destination to sights and sites of interest, tour guide's services, entrance fees, entertainment or activities and MEAL PLAN sometimes, snacks and meals. refers to the number of meals per day included in the package, whether served in the place of lodging or ACCOMMODATION outside in the restaurant. lodging and meals in the lodging establishment. (breakfast ra) If all meals are included, this is full-board basis, Full Pension or American Plan. TOUR ESCORT refers to the services of an individual who travels with If only breakfast and lunch or dinner is included this is a the clients from the point of origin and back, and acts as Half-Board Basis, Demi-Pension or Modified American a manager of the tour group. Plan. This person is also known as the Tour Leader. If only Full Breakfast is included, this is a A combination of two or more of these components is a Bed-and-Breakfast Basis. TOUR PACKAGE. If the breakfast is Continental Breakfast this is a Continental Plan. If NO meals are included in the package, this is a The release of confirmed reservation. European Plan Tour Package. Confidential Tariff A list of wholesale rates distributed in confidence to travel agents and wholesaler by tour operators. TM 3101: Chapter 3 Common Tour Operations Terminologies Continental Breakfast A morning meal generally consisting of coffee or tea, A la Carte Menu rolls and croissant, and butter and marmalade. A list of food items with corresponding prices from which a free choice is made and paid for per ordered Continental Plan item. A meal plan basis which includes continental breakfast only. Ad Hoc Tour Package A tour put together according to the specifications of a Contracted Rate client. A negotiated net rate granted to tour operators by suppliers. Airline Code The two alphanumeric abbreviation of air carriers used Day Rate by travel agents and tour operators all over the world. A special rate for no-overnight use of a hotel room. Can you name other types of menu? Departure Transfer Can you an example of an airline code? A trip from a place of lodging to destination's departure point. Philippine Airlines (Airline) - PR (IATA Designator code) Descriptive Itinerary A schedule of travel activities presented in an accurate, Cebu Pacific - 5J Emirates - EK descriptive manner primarily for marketing purposes. Air Asia - Z2 THAI - TG PAL Express - 2P QATAR - QR Deposited Reservation Cathay Pacific - CX Eva Air - BR A reservation for which payment has been received and obliges the supplier to hold the reservation. Amendment The change of detail (s) on a confirmed reservation. Double Room A room with a matrimonial bed for two persons. American Breakfast A morning meal consisting of fresh fruits or juice, Downgrade cereals, coffee or tea,, eggs with bacon ham or sausages, To provide a product or service of lesser value than what toast and marmalade. was paid for. American Plan Early Check-in A meal plan basis which includes three (3) meals a day; The arrival of a guest before the standard 1400H also known as check-in time. "full-board" or "full-pension", Guaranteed Minimum Back of the House A number given by a client to a supplier that indicates Area of a lodging establishment with which guests do the number of persons to be served and paid for, even if not normally come into direct contact. the actual number is below the number given. Blocked-off Guaranteed Reservations A specific number of rooms or seats set aside at a Reservations secured by the guests' agreement to pay specific rate, for a specific date(s). for the room whether it is used or not. Blocked Space A reservation made by a wholesaler with a supplier, subject to forfeiture of deposit paid if not resold. Guest Folio (ex.ticket of an amusement park) A record of a guest's account containing a running balance of the financial obligations to the lodging Booking Order establishment. (this is the bill but u only use the term A document prepared by the reservations staff of travel bill or check for restaurants) agencies or tour operators, requesting space or services from suppliers. Also known as "Reservations Request". Incidental Charges Charges for personal services rendered that are not Bump off included in the arrangements made by the tour To off-load passengers from a flight or trip. (book them operator or travel agent. on the next flight or give them a free flight) Trate Check-out Cancellation A departing guest who remains beyond the check-out hours, normally 1200hrs. Skeletal. (for tourists) A proposed and preliminary schedule of Legs activities. A portion of a flight between any two consecutive chronological order of what u will visit scheduled stops. Technical. (for tour operators) No Show Specifies the details, like the scheduled A reservation that is neither cancelled nor fulfilled. transportation, arrival and departure schedules, duration of sightseeing, land travel time, type Off-load of accommodation. To remove a passenger or freight already boarded for allows operators to adjust the schedule whatever reason. Descriptive. Open-dated Ticket Provides narrative of the planned activities and An air ticket with no reservation on specific flight/s or destinations visited. It is produced primarily for date/s; an airline ticket which does not specify. marketing purposes. written in a description/sentence type Optional Tour A tour that is not part of the basic package. EDP - Estimated Time of Departure Payment Advice ETA - Estimated Time of Arrival A slip of paper detailing the breakdown of the amount to be paid by the client to the travel agent. ITINERARY PLANNING: MAIN REQUISITE Suggesting itineraries requires knowledge in itinerary Service Charge planning. An administrative fee, either fixed or percentile, added to a person's account to cover gratuities and tips. Itinerary Planning is the process by which destinations to be visited are arranged in the desired sequence to Service Fee conform with the passengers' desired travel plans A fee paid to the travel agent for services where the starting from the point of origin to the destinations to agents receives no commission. be visited. Single Room Flight Itinerary Planning A room occupied by one person, regardless of the For flight itinerary planning, you need to identify city number of beds in the room. pairs involved. Skeletal Itinerary city pair = origin/destination; where a sector begins and A vague, rough schedule of travel activities. where it ends. Technical Itinerary examples: A schedule of travel activities detailing times, flights, Cebu - Manila travel times and the like. Kuala Lumpur - Singapore Atlanta - Los Angeles Triple Reduction A per-person discount, based on the half-twin rate of a a round trip will have 2 city pairs tour package, granted to each of the three persons cebu - manila - cebu occupying a triple room. Itinerary Planning Twin Room When planning a flight itinerary there are three (3) basic A room for two persons, in two separate beds. rules to follow: Avoid crisscrossing; Upgrade Avoid backtracking; To provide or service of higher value than what was paid Remember that less carriers used, the better. for. Basic Procedure in Itinerary Planning Wait-list The simplest procedure in itinerary planning is to look A supplier's list of customers who seek space on a date for direct, non - stop flights from one point to another, that is sold out, until the final destination. TM 3101: Chapter 4 To resolve a situation like this, the basic procedure is to Tour Operation Cycle use imaginary circle around a key city and use this city as the hub of the wheel with various destination around What is an ITINERARY? the hub as the spokes of the wheel. An itinerary is a schedule of activities and destinations arranged in a chronological order. check-through - when you land after your first flight, you will 3 types of itinerary: not need to wait for your bag and check it in  again, instead only needing to find your gate for your next flight. crisscrossing backtracking Primary Considerations road restrictions (ex. one way) distance traffic conditions historical timeline day of the week Other Considerations Traffic Situation Traffic Regulations Road Conditions Seasonal/Periodic events within the area AIRFARE Computation using Confidential Tariffs