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For Internal Use only 4. Financial Inclusion and Use of Banking Technologies NABARD supports the creation of Financial Inclusion Infrastructure of Banks and various Financial Inclusion awareness activities under the a...

For Internal Use only 4. Financial Inclusion and Use of Banking Technologies NABARD supports the creation of Financial Inclusion Infrastructure of Banks and various Financial Inclusion awareness activities under the aegis of the Financial Inclusion Fund (FIF) placed in NABARD. 1. Achievements under Financial Inclusion Fund (FIF) - 2023-24 (₹ crore) Particulars Target Achievement Achievement (%) Sanction 340.59 367.41 107.87% Disbursement 348.98 192.58 55.18% * Provisional (position upto 31st March 2024) 2. Meetings of the Advisory Board for Financial Inclusion Fund (FIF) During the Financial Year 2023-24, two meetings of the Advisory Board for Financial Inclusion Fund (FIF) were held. 3. Policy interventions and launching of new Schemes i. Support for the Deployment of 1631 micro ATMs to two District Central Co- Operative Bank in Gujarat under a pilot project of the Ministry of Cooperation Two DCCBs in Gujarat distributed RuPay KCCs to farmer members of PACS and cooperative milk societies across five districts. NABARD sanctioned grant support of ₹ 3.67 crore to the two DCCBs for deploying 1631 microATM devices at PACS (440) and cooperative milk societies (1191) in the above districts. As many as 77995 fresh RuPay KCC were issued, and 3.88 lakh new savings bank accounts of the dairy farmers and their family members were opened under the pilot. The initiative has increased the business of the two DCCBs due to increase in deposits as well as increase in the loan portfolio. There has been shift of accounts of cooperative milk societies from other banks to DCCBs and increase in customer base. Additional income of cooperative milk societies has increased due to commission and their engagement with the members has also increased. ii. Incentive Scheme for Customer Service Points (CSPs)/Business Correspondents (BCs) of Banks operating in North Eastern (NE) States A pilot scheme has been launched for providing financial assistance from the FIF to CSPs/BCs of Banks operating in the North Eastern States to offset some of their costs towards transport and increase their net income. The incentive under this scheme will be over and above the fixed commission and variable commission already being paid by the Banks. The amount is an incentive payable directly to individual BC or BC agent or CSP operator. iii. Learning Management System (LMS) for RSETIs The scheme is being launched to extend support under FIF for Learning Management Systems (LMS) for Rural Self Employment Training Institutes (RSETIs). 41  For Internal Use only The objective of the scheme is to enable financial inclusion through improved skills training, by building an e-Learning platform for RSETIs. This project will lead to improved skill development for approximately 6 lakh rural youth per year in the country because of ease-of-access, highly functional platform, and standardized, curated content. iv. Women’s World Banking NABARD and Women’s World Banking (WWB) have formalized a partnership, which aims to replicate the successful JanDhan Plus programme within the context of Regional Rural Banks (RRBs) in India. The JanDhan Plus programme has already made a significant impact by increasing the adoption of basic financial services among 80 million JanDhan account holde₹ v. CAPEX support to RSETIs/RUDSETIs: The scheme has been launched for CAPEX support to RSETIs/RUDSETIs. A one- time grant support up to a maximum of ₹4.50 lakh per RSETI/RUDSETI from FIF is provided for the purchase of training equipment and maintenance. Support can also be provided to Banks for running Business & Skill Development Centres including RSETIs/RUDSETIs. vi. Special Campaign 3.0: As directed by DFS, GoI, NABARD coordinated with all RRBs for the successful implementation of the programme. RRBs conducted Special Financial Literacy Camps during October 2023, resulting in the opening of new PMJDY accounts and fresh enrolments under PMSBY, PMJJBY, and APY. Through collective efforts of all RRBs, 640 financial literacy awareness camps were organized across the country, contributing to the opening of 1.05 lakh new PMJDY accounts, fresh enrolments of 1.78 lakh under PMSBY, 94,209 under PMJJBY, and 34,279 under APY were effected. vii.Promotion of digital payments in Mandis: Government of India has assigned NABARD the task of promoting digital payments in 30 Mandis. Various steps have been taken to promote digital payments within APMCs/mandis, including discussions with NPCI, SFAC, and payment aggregators, field studies, quick study reports, and awareness creation. A gap assessment was done of existing financial transactions and digital infrastructure for Mandi digitalization. This initiative will promote digital payments in Mandis and peripheral villages resulting enhanced transparency in financial transactions. 42  For Internal Use only 5. Institutional Development 1. Initiatives for Rural Cooperative Banks (i) Cooperative Development Fund (CDF) Cooperative Development fund (CDF) was created in the year 1992-93 with a corpus of ₹10 crore from the profit of NABARD for supporting activities like Infrastructure facilities to PACS, Training of Coop Banks Personnel, Setting up of PACS Development Cell, HR Capacity Building measures to all the Cooperative Banks/PACS etc. Overtime, diversified interventions were brought into the fold of CDF like Comprehensive Support Plan for NER states (CSP), Business Diversification and Product Innovation Cell (BDPIC), PACS Computerization, SRF- PACS as MSC, Publications by Cooperatives, etc. Cumulative expenditure incurred under CDF as on 31 March 2024 was ₹ 326.94 crore. The purpose wise support extended out of CDF during the last 3 years is given below: (₹ lakh) Sr. Disb. Disb. Disb. Purpose Agency No 2021-22 2022-23 2023-24 1 SOFTCOB CTIs 1,086 1,561.61 1,479.69 2 Infrastructure PACS 232 273.34 52.05 3 PDC DCCBs/StCBs 14 6.66 6.69 Training conducted by 4 BIRD Centres 235 395.10 348.21 BIRD 5 Exposure visit StCB/DCCB/PACS 61 94.87 98.86 Conference / NABARD/StCB/ 6 12 22.19 74.96 Seminar/ workshop DCCB 7 ODI DCCBs 0 7.35 0 8 CPEC C-PEC, etc. 161 97.00 335.69 9 Other Interventions BIRD 38 154.61 285.17 PACS 10 StCBs 1,000 3.17 3.11 Computerisation 11 BDPIC StCBs 56 114.99 145.92 12 CSP StCBs 149 197.19 143.81 13 PACS as MSC PACS 4 429.34 347.57 14 Publications by Coop. Coop. Banks 5 5.88 6.69 Total 3,053 3,363.30 3,328.73 Initiatives under CDF a. SOFTCOB A major assistance of CDF is going towards training related activities through SOFTCOB. During 2021-22, 2022-23 and 2023-24, the Cooperative Training Institutions (CTIs) have conducted more than 4000 programmes covering more than one lakh participants from different tiers of the cooperatives. 43  For Internal Use only b. Special Refinance Facility (SRF) –Transformation of PACS as Multi-Service Center (MSC) The SRF-PACS as MSC scheme has been envisaged as a credit plus support linked to the Banks availing refinance for creation of infrastructure facilities by PACS. During the year 2023-24, ₹347.57 lakh was sanctioned to MP StCB, APStCB, Telangana StCB, Rajasthan StCB, Karnataka StCB etc. c. Support for setting up Business Diversification and Product Innovation Cells (BDPICs) in RCBs As on 31 March 2024, 21 BDPICs have been sanctioned to various StCBs involving grant assistance of ₹1386.00 lakh for giving impetus for their product innovation and business diversification. d. Scheme on Extension of Grant Support for Publication to Rural Cooperative Institutions An amount of ₹ 6.69 lakh was disbursed during 2023-24 to the rural credit cooperative institutions for publications. e. Comprehensive Support Plan (CSP) for NER including Sikkim, Andaman & Nicobar Island and J&K Comprehensive Support Plan has been formulated to address the issues encountered by Cooperative Banks in NER, with special reference to its geographic and agro climatic condition, dispersed habitation, inadequate infrastructure, socio-economic backwardness and most importantly weak cooperative credit structure. As on date, NABARD has sanctioned 9 CSP scheme amounting to ₹870 lakh to NER states, Jammu& Kashmir and Andaman & Nicobar Island. An amount of ₹143.81 lakh has been disbursed during the year 2023- 2024. ii. Other Initiatives for RCBs a. Centrally Sponsored Scheme for Computerization of Primary Agricultural Credit Societies (PACS) On 29 June 2022, the Cabinet Committee on Economic Affairs has approved a scheme for Computerization of Primary Agricultural Credit Societies (PACS) with the objective of increasing efficiency of PACS, bringing transparency and accountability in their operations; facilitating PACS to diversify their business and undertake multiple activities/ services. A total of 63,000 PACS have been taken for computerization under the project. The following milestones were achieved in the project during FY 2023-24. i. Successful implementation of CSPCP: Total 30 States/UTs are part of the project of which the State of Uttarakhand and UT of Dadra and Nagar Haveli and Daman and Diu have recently joined the project. During the year, the target to complete Mission 15,000 Trial run PACS was achieved by 30 January 2024. As on 20 March 2024, more than 24,000 PACS out of the 63,000 PACS have been onboarded to e-PACS platform (National Level PACS Software). ii. PM launch of CSPCP: Hon’ble Prime Minister formally inaugurated 18,000 digitised PACS on 24 February 2024 at Bharat Mandapam, New Delhi, in the presence of Hon’ble Ministers of Cooperation & Agriculture and Commerce & Industry. NABARD facilitated participation of 3,000 PACS personnel in the inaugural event. NABARD’s top management and officers from IDD HO and RO also participated in the event. 44  For Internal Use only iii. Participation of PACS Chairpersons at Republic Day Event: NABARD facilitated the participation of 250 PACS Chairmen along with their spouses (total 500 guests) to witness the Republic Day Parade on 26 January 2024 at Kartavya Path, New Delhi. iv. Launch of ARDB Computerisation by Hon’ble Minister of Home & Cooperation: Hon’ble Union Minister of Home & Cooperation, Shri Amit Shah, launched the project for Computerisation of ARDBs on 30 January 2024 in a National Conference and Workshop organised on “Computerisation of Offices of Registrars of Cooperatives of all the States/UTs and Agriculture & Rural Development Banks” at New Delhi. NABARD is the implementing agency for the computerisation of 1851 units of ARDBs of 11 States and 02 UTs. Hon’ble Minister appreciated the overall efforts made by NABARD. b. Committee on National Policy on Cooperation A National level committee was constituted on 2nd September 2022 under the chairmanship of Shri Suresh Prabhakar Prabhu, consisting of experts of the cooperative sector, representatives from National/ State/ District/ Primary level cooperative societies, Secretaries (Cooperation) and RCSs from States/UTs, officers from Central Ministries/ Departments, Chairman, NABARD, etc., to formulate the New National Cooperation Policy. The Committee was mandated for drafting the new National Cooperation Policy Document in line with the co- operative principles to provide an enabling framework to realise the vision of 'Sahakar se Samriddhi', strengthen the cooperative movement in the country and promote cooperative- based economic development model. NABARD actively supported in preparation of the draft National Cooperation policy which has been submitted to the MoC for approval. c. National Conference on Best Practices in Rural Cooperative Banks A two-day ‘National Conference on Best Practices in Rural Cooperative Banks’ was organized at Lucknow on 16th and 17th October 2023. Around 200 participants physically attended the conference, the proceedings of which were telecasted live in YouTube for the benefit of all stakeholde₹ The workshop deliberated on the best practices of RCBs in areas of Governance, business diversification, human resource management, technology adoption and the way forward in these areas. d. Promoting Collaboration of Fintech with Rural Financial Institutions (RFIs) i. Fintech workshop for RCBs NABARD organised a two-day Fintech workshop for Rural Cooperative Banks (RCBs) on 11- 12 March 2024 at Lucknow. The objective of the workshop was to create awareness amongst the RCBs on Fintech/Agritech applications, enable an understanding of the technology needs of RCBs, and foster collaboration among RCBs and Fintechs/Agritechs. The programme was graced by Shri Shaji K V, Chairman NABARD, Shri Rajesh Bansal, CEO of Reserve Bank Innovation Hub, and Shri Rajeev Ranjan Prasad, CGM SBI. The MDs/CEOs/Senior Officers of 20 State Cooperative Banks and 20 District Central Cooperative Banks and Fintech/Agritech players participated in the workshop. CEOs of nine Fintech/Agritech companies presented their technology solutions and deliberations revolved around solutions towards digitalization of KCCs, loan origination systems, loan management systems, payment systems, collateral management services, etc. 45  For Internal Use only ii. Panel Discussion on Fintech engagement at Global Fintech Festival 2023 NABARD, in collaboration with NABVENTURES, conducted a panel discussion on the topic ‘Collaboration amongst FinTechs and RFIs for the adoption of technology for exploring new business areas and better customer services' at The Global Fintech Festival (GFF) 2023 on 7 September 2023. e. Project on Cooperation amongst Cooperatives To promote the spirit of Cooperation among Cooperatives, a pilot project was launched by Hon’ble Union Minister for Home and Cooperation on NABARD Foundation Day (12 July 2023). The pilot project was launched in Banaskantha and Panchmahal DCCBs of Gujarat to promote all the financial transactions of primary dairy cooperative societies and other cooperative bodies with cooperative banks to strengthen and make the cooperative sector self- reliant (Aatma nirbhar). As a part of the project, primary dairy societies were provided with micro ATMs for promoting digital transactions at doorstep, Rupay Kisan Credit Cards were issued to dairy farmers whose bank accounts were also opened with DCCBs and awareness about the movement was created through financial literacy camps. The pilot project is now being implemented in all districts of Gujarat from 15 January 2024, after it was launched by Hon’ble Chief Minister of Gujarat. f. “Reforms, Restructuring and Innovations in ARDBs” Ministry of Cooperation, Government of India requested NABARD to conduct a Study on "Reforms, Restructuring and Innovations in ARDBs". NABARD engaged NABCONS to conduct the study and the report has been submitted to MoC. A Meeting to discuss the Centrally Sponsored Project for Computerization of ARDBs and a review of the financial performance of SCARDBs and PCARDBs for the FY 2022-23 was conducted on 29th Feb 2024. g. Revision in Operational Guidelines on Diagnostic Analysis Ensuring the sustainable viability of Cooperative Banks is a prerequisite for providing improved services to farmers and other customers in rural areas. For this purpose, the performance of Cooperative Banks needs to be evaluated and monitored periodically based on; financial health, quality of corporate governance, management, level of operational efficiency, mentoring of PACS/ other affiliated primary societies), financial inclusion drive, level of adoption of technology, etc. With a view to further strengthen the monitoring mechanism, the existing diagnostic analysis format has been revised to expand the scope of the study not only on financial parameters but also on other key areas like technology upgradation, hand-holding support to PACS, HR initiatives, governance, management, financial inclusion initiatives etc. This was put into pilot testing in 6 DCCBs and found to be effective. h. Guidelines on Individuals as Business Correspondents of DCCBs Ministry of Cooperation (MoC), GoI vide their letter dated 26 May 2023 and 3 July 2023 requested NABARD to take necessary action for making primary cooperative societies including PACS as BC of DCCBs. Gujarat State Cooperative Bank (GStCB), vide their letter dated 2 June 2023, has requested NABARD to permit individuals as BCs for StCBs and DCCBs. Based on the aforementioned requests, a letter was sent to RBI dated 6 July 2023 requesting them to issue (or permit NABARD to issue) comprehensive guidelines to StCBs and DCCBs to engage eligible entities including computerised PACS and individuals as BCs. RBI, vide their 46  For Internal Use only letter dated 11 September 2023, advised that the proposal for engagement of PACS as BCs for StCBs/DCCBs was examined in detail and it was informed that the proposal for engagement of Individuals/Entities (other than PACS) has been taken up from policy angle with regard to issuance of comprehensive guidelines in the matter in due course. 2. Development Initiatives for RRBs a. Recapitalisation of RRBs & Implementation of Viability Plans Government of India (GoI) sanctioned ₹10,890 crore (GoI share 50%: ₹5,445 crore) including the proportionate share capital contribution by State Governments (15%) and Sponsor Banks (35%) for capital infusion in RRBs during FY 2021-22 and FY 2022-23 to transform RRBs as sustainably viable and self-sufficient financial institutions. An amount of ₹ 8,168 crore (GoI Share: ₹ 4,084 crore) was sanctioned as recapitalisation assistance to 22 RRBs during FY 2021-22. An amount of ₹ 2,722 crore (GoI Share: ₹ 1,361 crore) was sanctioned as recapitalisation assistance to 22 RRBs during FY 2022-23. In the backdrop of recapitalisation assistance and implementation of Viability Plans, the performance of RRBs improved significantly during FY 2022-23 and FY 2023-24. During the first 9 months of FY 2023-24: The consolidated CRAR reached an all-time high of 13.8% as on 31 Dec. 2023 CD Ratio increased to 72.1% as on 31.12.23, which is the highest in 33 yea₹ Consolidated net profit during 9M of FY 2023-24 (₹ 5,239 crore) was even greater than the record high consolidated net profit posted during the entire previous FY (₹ 4,974 crore). Consolidated GNPA (%) declined from 7.3% as on 31 March 2023 to 7.0 % as on 31 December 2023, which was the lowest in the previous 8 yea₹ As a result of the emphasis on the technology upgradation in RRBs, the number of RRBs which have acquired license to launch internet banking facility has increased from 11 as on 31 March 2022 to 29 as on 29th February 2024. The number of RRBs which have acquired license to launch mobile banking facility has increased from 29 as on 31 March 2021 to 34 as on 29th February 2024. More RRBs are also offering customer centric digital services viz. UPI, Video KYC, Bharat Bill Payment Service etc. b. Working Group on Bifurcation of assets and liabilities of APGVB GoI constituted a Working Group for giving effect to the bifurcation of assets and liabilities of APGVB between Andhra Pradesh and Telangana. The Working Group submitted its report to DFS on 28 March 2023 vide letter No. NB.HO.IDD.RRB Recap/ 1347 /RRB-316 (Reorg WG)/2022-23. A presentation on the recommendations of the Report of the Working Group was made before Additional Secretary, DFS in virtual meeting held on 27.04.2023. In a recent development, DFS has requested NABARD to provide for the draft notifications on bifurcation of assets & liabilities of APGVB and re-defining the area of operation of APGVB and TGB. c. Committee in respect of recruitment, promotion and outsourcing in RRBs, appointment of Chairman and officers of Sponsor Banks on deputation to RRBs GoI has constituted the above Committee under the Chairmanship of Shri Shaji K. V., Chairman, NABARD to review the recommendations of the Mitra Committee and the extant guidelines for appointment of Chairman and officers of Sponsor Bank on deputation to RRBs, etc. The report of the Committee has been submitted to DFS, GoI on 6 November 2023. 47  For Internal Use only d. Meeting to review the progress of weak RRBs On 7 February 2024, under the chairmanship of Shri. Shaji K. V., Chairman, NABARD a review meeting of RRBs which incurred losses during FY 2022-23 was conducted. Chairman of six RRBs viz. Assam Gramin Vikash Bank, Dakshin Bihar Gramin Bank, Ellaquai Dehati Bank, J & K Grameen Bank, Manipur Rural Bank and Paschim Banga Gramin Bank participated in the meeting. Performance of each of these six RRBs was critically reviewed based on their position as on 31st December 2023 and bank specific future course of action was discussed. e. Workshops/Seminars for capacity Building of RRBs i. Symposium on ‘Strengthening financial sustainability and operational viability of RRBs’ was organised in coordination with College of Agricultural Banking, Pune for Chairpersons of all RRBs at on 11th & 12th May 2023. ii. A workshop on “Convergence/awareness of GoI Policies on MSME Lending” was organised on 04 January 2024. Sessions on GoI Schemes for MSMEs, Credit Guarantee Schemes of CGTMSE and best practices in MSME lending were handled by distinguished speakers from Ministry of MSME, GoI, NABARD, CGTMSE and RRB Chairpersons. iii. Workshop on Account Aggregator (AA) Framework: A workshop on the topic "Leveraging Account Aggregator Framework for Business Growth" was organised on 15 March 2024 for Chairmen of RRBs to present strategies for acquiring high-value customers through AA. Expert Speakers from the AA industry presented live examples and case scenarios for the benefit of RRBs. Way forward for FY 2024-25 Play a proactive role entrusted to NABARD in the envisaged “New Cooperative Policy”. Computerize all functional PACS in the country, bring them under single software and manage data of all PACS in Central data repository and generate reports for all stakeholders Computerization of all the ARDBs and its branches Implementation of Cooperative Governance Index (CGI) for Rural Cooperative Banks as a tool to gauge the efficiency of the corporate governance standards of the cooperative banks Monitoring the viability plans of RRBs through the RRB Darpan Portal to see that they achieve the targets proposed in the viability plan in next 3 years Facilitate technology adoption amongst RRBs and RCBs to enable them to provide customer / member centric digital services. 48  For Internal Use only 6. Supervisory Role NABARD's supervisory role seeks to ensure safety of business and soundness of health of the Supervised Entities (SEs). The Banking Regulation Act, 1949/AACS (B R Act) provides the legal framework for regulation and supervision of banks in India. Annual/Bi-ennial on-site inspections of banks under Section 35 of the B R Act,1949 along with off-site surveillance have been the main tools of supervision employed by NABARD. Protection of present & future depositors’ interest is one of the primary focus in NABARD’s supervisory function. During the financial year 2023-24, Department of Supervision achieved 100% inspection target against the budgeted 357 statutory/voluntary inspections of Rural Cooperative Banks, Regional Rural Banks and State Cooperative Agriculture and Rural Development Banks, thereby ensuring that the business conducted by these banks is in conformity with the provisions of the relevant acts, rules, regulations, and bye-laws. Statutory/Voluntary Inspections conducted by NABARD in 2023-24 400 357 357 350 300 250 200 150 100 50 0 Budgeted Actual A new step in supervision was taken with the roll out of Enhanced CAMELSC approach. The Enhanced CAMELSC model evaluates the performance of SEs based on qualitative and quantitative indicators with a view to ensuring robust risk management systems to ensure resilience. Consequently, E-CAMELSC rating model has been rolled out from 01 April 2023 for selected 194 SEs including all RRBs (43), all scheduled StCBs (24) as well as 07 non- scheduled StCBs and 120 DCCBs. The E-CAMELSC approach focuses mainly on risk management practices at the level of Supervised Entities. Detailed Guidance Notes for Supervised Entities and NABARD Inspecting Officers have been issued in this context. Amid rapid changes in the supervisory landscape and with a focus on implementing the Enhanced CAMELSC model, SuperSoft (NABARD’s digital inspection tool) has now been upgraded to Version 2.0, incorporating additional supervisory processes, and optimizing existing features to enrich user experience. India is a member of Financial Action Task Force (FATF). Standards are set by FATF on Anti- Money Laundering/ Counter Financing of Terrorism. These standards also guide the Know Your Customer (KYC)/Anti Money Laundering (AML)/Countering Financing of Terrorism (CFT) framework in the banking sector. Accordingly, NABARD’s Supervised Entities (SEs) 49  For Internal Use only implement KYC/AML/CFT guidelines issued by Government of India, Reserve Bank of India and NABARD from time to time. FATF conducts mutual evaluations which are in-depth country reports analysing the implementation and effectiveness of measures to combat money laundering and terrorist financing. India underwent its second mutual evaluation by FATF in November 2023. NABARD was invited by FATF vertical, Department of Revenue, GoI to face the FATF Mutual Evaluation Assessment Team at New Delhi. One-day workshops on KYC, AML & CFT were conducted at BIRD, Lucknow and BIRD, Mangaluru for Principal Officers of RCBs and RRBs. Officers from FIU-IND, CERSAI, RBI and a private sector AML Software Service Provider, IDBI Intech Ltd. handled the sessions along with NABARD. Four Zonal Workshops were held at Jaipur, Pune, Ranchi and Hyderabad respectively for the benefit of DoS Officers working in Regional Offices. In consultation with RBI, the Supervisory Action Framework – Self Initiative for Turn Around (SAF-SITA) for Rural Cooperative Banks has been introduced. To initiate such self-corrective action, trigger points on four parameters have been introduced. The Framework will be effective from 01 April 2024. NABARD has introduced the SSM concept for select SEs. The SSMs will be selectively appointed by NABARD for a set of banks based on a differentiated approach to constantly engage with them from the perspective of credit, market, operational and management risks. Accordingly, circular to introduce Senior Supervisory Managers (SSM) for large banks based on their asset size has been issued. During FY 2023-24, four RRBs, thirteen State Co-operative Banks and one DCCB, which were in Level III and IV, were taken up for IT examination. The objective of the IT/IS Examination is to assess the cyber-security framework of the supervised entity and include examining the IT, IS and cyber security policies, framework for adequacies, review the functioning of committees, and examining implementation of prescribed cyber security controls based on their level and compliance to advisories and alerts sent by RBI, NCIIPC, CERT-In, IDRBT. For 2024-25, NABARD plans to roll out Phase II and Phase III of SuperSoft 2.0, expand the coverage of Senior Supervisory Manager (SSM) to include more SEs and scale up IT/IS examination. 50