ServiceNow CSA QnA Part 1 PDF

Servicenow_CSA_QnA_part_1  1. What are the three key tables in the CMDB? CMDB Properties [cmdb_properties] Base Configuration Item [cmdb] Configuration Item [cmdb _ci] CI Relationship [cmdb_rel_ci] CMDB Baseline [cmdb_baseline] ✓Answer: Bas...

Servicenow_CSA_QnA_part_1  1. What are the three key tables in the CMDB? CMDB Properties [cmdb_properties] Base Configuration Item [cmdb] Configuration Item [cmdb _ci] CI Relationship [cmdb_rel_ci] CMDB Baseline [cmdb_baseline] ✓Answer: Base Configuration Item [cmdb] Configuration Item [cmdb _ci] CI Relationship [cmdb_rel_ci] 2. What is the graphical interface to visualize CIs and their relationships called? CMDM Maps CI Charts CI Relationship GUIs Dependency Views CI Relationship Reports ✓Answer: Dependency Views 3. Name three key tables in the CMDB. cmdb cmdb_baseline cmdb_rel_ci cmdb_ci cmdb_properties ✓Answer: cmdb cmdb_rel_ci cmdb_ci 4. Select three facts below about; What is CSDM? Standard terms and definitions A set of reports for CMDB Best Practice for CMDB Data Modeling and Data Management CMDB code to install. Out of the box CMDB core tables ✓Answer: Standard terms and definitions Best Practice for CMDB Data Modeling and Data Management Out of the box CMDB core tables 5. Name four benefits that an accurate, up to date CMDB presents to an IT Team. Risk management becomes increasingly difficult, and service improvement cannot be measured. Locating failed changes and associated incidents. Facilitate impact analysis of proposed changes to reduce or eliminate downtime. Assess problem trends pertaining to specific CIs. Efficiently manage incidents affecting CIs and service delivery. ✓Answer: Locating failed changes and associated incidents. Facilitate impact analysis of proposed changes to reduce or eliminate downtime. Assess problem trends pertaining to specific CIs. Efficiently manage incidents affecting CIs and service delivery. 6.Toggle between the _____ _____ _____ view and the form view using the options in the form title bar. CI Status Dashboard CI Health Dashboard CI Health Center CI Service Center ✓Answer: CI Health Dashboard 7_____ _____ discovers and models the relationships and dependencies between discovered CIs and automatically populates this information into the CMDB. Discovery Mapping Service Mapping CI Relationships CMDB Mapping ✓Answer: Service Mapping 8.As it relates to ServiceNow, LDAP is an abbreviation for what? Limited Data Access Point Lightweight Directory Authentication Proxy Lightweight Directory Access Protocol Limited Data Access Protocol ✓Answer: Lightweight Directory Access Protocol 9_____ help monitor and discover what system components are needed for effective and efficient business processes and IT service management. Service Maps Transform Maps CMDBs Dashboards ✓Answer: CMDBs 10.Select two items below that relate to a Configuration Item. A tangible or intangible device used by an organization. User and Groups Email Services Groups Users ✓Answer: A tangible or intangible device used by an organization Email Services 11.ServiceNow Service Mapping uses a _____ _____ approach to overlay service maps onto existing configuration data to connect CIs underlying a given service, making the CMDB service aware. Top-down Bottom-up ✓Answer: Top-down 12.To review or create new Suggested Relationships navigate to: ALL > Configuration > Suggested Relationships ALL > System Security > Relationships > Suggested Relationships ALL > System Properties > Relationships > Suggested Relationships ALL > Configuration > Relationships > Suggested Relationships ✓Answer: ALL > Configuration > Relationships > Suggested Relationships 13.Name three CIs from below? Tangible (e.g. hardware, software, servers) entities Intangible (e.g. business services, email) entities Configuration Management Database Configuration Item configuration_admin role ✓Answer: Tangible (e.g. hardware, software, servers) entities Intangible (e.g. business services, email) entities Configuration Item 14.Name three CMDB components from the list below. Dependency Views Tables & Columns Business Services Processes Studio ✓Answer: Dependency Views Business Services Processes 15.Select two facts below about; What is CSDM? Guidance on service modeling an automatic fix for past implementations Recommended mappings An SKU or product to buy ✓Answer: Guidance on service modeling Recommended mappings 16.What are the three key CMDB tables? cmdb_rel_ci cmdb_properties cmdb cmdb_ci ✓Answer: cmdb_rel_ci cmdb cmdb_ci 17.A Dependency Views map has one starting point, called the _____________of the map. Root CI or Root node Root CI Item or Root node Root CMDB item or Root node ✓Answer: Root CI or Root node 18.What can Configuration Items be? Intangible or not tangible Neither Tangible or Intangible Tangible or Intangible Tangible but not Intangible ✓Answer: Tangible or Intangible 19.As it relates to CMDB, CI is an abbreviation for what? Critical Incident Customer Integration Configuration Item Change Interface ✓Answer: Configuration Item 20.The __________ represents a standard and shared set of service-related definitions across our products and platform that will enable and support true service level reporting while providing prescriptive guidance on service modeling within the CMDB. Common Configuration Item Model (CCIM) Common Service Data Model (CSDM) ITIL Instance Data Model (IIDM) Common Service Mapping Model (CSMM) ✓Answer: Common Service Data Model (CSDM) 21.For CIs, you can create a new relationship rule in: Configuration > Relationships > Suggested Relationships CIs> Relationships > Suggested Relationships Configuration > Suggested Relationships ✓Answer: Configuration > Relationships > Suggested Relationships 22.Navigate here to view a Dependency View Map ✓Answer: Dependency Views > View Map 23.Which type of tests can user run to ensure if CMDB still works after upgrading or deploying of new applications or integrations? Easy start tests Defects Test Simulation tests Quick start tests Enhancement tests ✓Answer: Quick start tests 24.To manage CI Classes Navigate to: All > Configuration > CI Class Manager All > Configuration Management Database > CI Class Manager. All > Classes > CI Class Manager. All > System Definition > CI Class Manager ✓Answer: All > Configuration > CI Class Manager 25.ServiceNow relationship rules use separate tables to define the relationships between specific CI base classes and _____ _____. Parent classes Child classes Dependent classes CI Classes ✓Answer: Dependent classes 26.The "MID" in MID server is an abbreviation for what? Management Modifying Integration Instrumentation Discovery Delegation ✓Answer: Management Instrumentation Discovery 27.A way to verify if CMDB is still operational after major upgrades or application installations is to run quick start tests.What should be done if the CMDB is customized?  Compare and configure the Quick start tests Override the Quick start tests through scripting Use the CMDB Health quick starter Copy and configure the Quick start tests ✓Answer: Copy and configure the Quick start tests Navigation Filter Global Search Finder Discovery None of the above ✓Answer: Discovery 29.Where would you go to see if an admin impersonated another user? In the transaction logs and look for impersonation.start and impersonation.end in the name field In the User Transaction logs In the Event logs and look for impersonation. Start and impersonation.end in the name field In the Client transaction logs ✓Answer: In the Event logs and look for impersonation.start and impersonation.end in the name field 30.Navigate here to display version, patch, and hotfix your instance is running. All > System Diagnostics > Stats > Stats All > System Definition > Stats > Stats All > System Properties > Stats > Stats All > System Security > Stats > Stats ✓Answer: All > System Diagnostics > Stats > Stats 31. Restate a difference between event log and event registry for the list below? Event log is a history of events occurred and event registry is definition of events Event logs store definitions of events and event registry is history ✓Answer: Event log is a history of events occurred and event registry is definition of events. 32. For events, navigate to __________ module to create a new record. All > System Events > Events > Registry All > System Policy > Events > Registry All > System Notifications > Events > Registry All > System Definition > Events > Registry ✓Answer: All > System Policy > Events > Registry 33. What are the log records that indicate something notable has occurred in the system? Problems Weblogs Events Incidents ✓Answer: Events 34.In order to be used, an event record must be ______? Certified Registered Catalogued Published Completed ✓Answer: Registered 35. In order to be used, an event record must be _____. Catalogued Registered Published Certified ✓Answer:Registered 36. Where are event logs stored? System Policy > Events System Policy > Events > Event log System> Events > Notifications System Rules > Assignment ✓Answer: System Policy > Events > Event log 37.Navigate here to aid in performance evaluation:  All > System Definition > Events > Registry All > Events > Registry All > System Policy > Events > Registry All > System Notification > Events > Registry ✓Answer: All > System Policy > Events > Registry 38.What are events? A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Log records indicating something notable has occurred in the system. A real-time messaging tool that enables users to chat with individuals and groups. Notifications that are sent to users when something occurs that concerns them. ✓Answer: Log records indicating something notable has occurred in the system. 39.Related to events, the system uses _____ _____ to monitor for system conditions. Client Scripts Business Rules UI policies UI Actions ACLs ✓Answer: Business Rules 40.What does the Event registry contain? Definition of Events Log of events triggered by the system User transactions Application Access Controls ✓Answer: Definition of Events 41.What best describes an Event from the list below? An application transaction record Special records that the system generates when something notable has happened. A System log entry A User transaction entry ✓Answer: Special records that the system generates when something notable has happened.