CSA Important Dumps PDF

CSA IMPORTANT DUMPS DUMPS - 1  1. What section on a task record would you use to see the most recent upda...

CSA IMPORTANT DUMPS DUMPS - 1  1. What section on a task record would you use to see the most recent update made to a record? i) Journal ii) Timeline iii) update log iv) audit log v) diary vi) activity 1. What are examples of UI actions, relating to lists? choose four answers?--doubt a) List buttons b) list context menu c) list choices d) list links e) list control f) lists overwrite 2. which feature allows you to automate business logic for a particular application or process such as approvals, task, notifications, and record Operations? a) Flows b) Action sequence c) Flow diagrams d) action sets e) task flows 3. when a Flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. what is the name of that runtime value? a) data pill runtime value b) sequence runtime value  c) starting runtime value d) trigger runtime value e) input runtime value 4. the employee on-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. how would you proceed to meet this requirement? a) create order guide b) create requested item c) create record producer d) create on boarding bot 5. which resource would you use to determine if a specific user could contribute to a particular knowledge base? a) User criteria diagnostics b) Sn_kb_author role c) User criteria job log d) knowledge author group e) KB author group 6. If a knowledge base has no access details specified. what users are able to read articles in that knowledge base? a) no users b) itil users c) users with kb_user role d) any user with an articles for permalink e) any active user 7. while showing a customer their incident form, they ask to change the priority field title to display their internal terminology Pvalue. how would you do that? choose two answers? a) right click on priority and select configure dictionary b) right click on priority and select configure label c) right click on priority and select configure display settings d) right click on priority and select configure column 8. what access does a user need to be able to import articles to a knowledge base? a) Sn_Knowledge_import b) Sn_knowledge_contribute c) can contribute d) sn_knowledge_write e) can write  f) can import 9. what controls the publishing and retiring process for knowledge articles? a) workflow designer b) workflows c) state life cycle d) approval policies e) approval definitions 10. what is an advantage of defining relationship types between ci classes? a) Improves data quality, as the CIs will automatically be related when CMDB is activated. b) it prevents users from relating CIs incorrectly. c) it automates the loading of the ci dependency view. d) makes relating CIs easier, because predefined relationship suggests which type of CIs should be 11. when using the CI dependency view, how would you view the relationship between one CI and another CI? a) right click, view relationship b) Click on the plus to expand cluster c) click down arrow, view relationship d) Hover on connection line 12. Of the Ci tables, which is a base table of the CMDB hierarchy? a) ECMDB b) Cmdb_rel_ci c) Cmdb_ci d) cmdb e) Ecmdb_rel_ci f) Ecmdb_ci 13. what table acts as a staging area for records imported from a data source? a) staging table b) temp table c) transform table d) import set row table 14. which field (or fields) is used as a unique key during imports? a) Sys IDs b) match fields c) coalesce fields  d) key fields 15. what module enables an administrator to define destinations for imported data on any ServiceNow table? a) field transform b) schema map c) import map d) transform map 16. the customer wants all users to have access to the records in the offerings table. what setting on access control definition would you use to grant access to all of the offering table records? a) Offering. None b) None. Offering c) Offering. Name d) Offering 17. a manager wants to review a snapshot of month end sales performance data, as compared to sales target. in addition, the manager wants to able to see those monthly numbers trended overtime and forecasted into the future. what capability do you suggest for this manager? a) schedule reports, accustoms snapshot table and projection report b) scheduled reports, a custom snapshot table and a trend report. c) performance analytics. d) scheduled reports and excel e) key performance indicators. 18. which component of a table contains a piece of data for one record? a) Field b) Factor c) data point d) item e) element 19. what do you click when you have made modifications to your report, and you want to see the results without saving? a) Run b) Execute c) Test d) Preview e) try it 20. The report designer contains different sections for configuring your report. which section is used to specify grouping and calculations to be run against the data?  a) Data b) Format c) Configure d) Style e) group by 21. what section on the notes tab shows the history of the work documented on the record? a) Journal b) Activity c) Timeline d) audit log e) diary 22. Your customer wants to update a notification, so it is sent to the caller and also to the manager of the caller. how would you approach this requirement? a) Set who will receive to subscribable b) on the send to tab, add caller field, dot walk to caller’s manager to add manager. c) Create workflow and include a notification in the workflow d) on who will receive tab, select copy manager checkbox. e) on who will receive tab, add caller field, dot walk to caller’s Manager to add managers. 23. An IT User calls the service desk Because they need to work on task records. all they can see his self-service on their homepage when they log into the service now instance. what issue could explain this? choose two answers? a) their user record was not approved by their managers b) that user account does not belong to any group which contains the ITIL role. c) their user account is not logged in property d) their user account does not have itil role e) That user account failed LDAP authentication 24. What type of rules specify which user groups are responsible to work on different types of tasks? a) On call b) Assignment c) Routing d) Calendar e) Escalation 25. using the module. system properties> my company. what branding options are available? a) banner image, banner text, colour scheme b) company name, company logo  c) banner image, banner text d) company name, company logo, colour scheme 26. From form designer, how would you define a section, so it displays as a tab? a) Click the gear and check the tab option b) Click context menu > configure tabs c) add.tab to the end of the section name d) add _tap to the end of the section name e) name the section 27. When looking at a long list of records, you want to quickly filter, to show only those which have category of hardware. How might you do that? a) on breadcrumbs, click > icon, type hardware and click enter b) right click on the magnifier, type hardware and click enter c) click funnel icon, type hardware and click enter. d) on the list, locate and right click on the value Hardware, select show matching e) on the category column header, right click and select show > hardware. 28. groups are defined at what? a) An escalation pod b) a collection of subject matter experts c) a department d) A team of users e) A correction of users 29. what is the best way to learn about performance analytics? a) use the ServiceNow wiki b) schedule a demo with ServiceNow sales team c) take a service now performance analytics course on now learning d) activate the plugin on your production environment and start the default data collectors. 30. A subject matter expert routinely receives task which have been worked by first and level support before receiving the assignment. what could you suggest, to make it easier for the expert to read only the work notes in the activity log? a) click contexts menu > work notes view b) click funnel icon and select only work notes c) click Context menu > history d) click personalise icon and select activity stream e) right click form header > form layout > add work note section 31. for a customer’s inventory application, several inventory applications fields on a needed-on inventory ticket. this ticket will be assigned to inventory support team members. how would you start to implement this requirement? a) create inventory table as a new base table. then add inventory specification fields as needed. b) create inventory table with the inventory specification fields. in create view between the inventory and task table. c) create the inventory table with the inventory specification fields. then create many to many relationships between the inventory and the task table. d) create inventory table as an extended table from the task table. then add the inventory specification fields, as needed. 32. when using the report designer, it is best practice to make copy of an existing report then make modification to your copy of that report. when viewing the report inside the designer, how would you make a copy of the report? a) click on the paper icon and select create new. b) click on the down triangle and select insert and stay c) click on the properties tab and select save as d) click on context menu and select insert and stay e) click on the funnel icon and create copy 33. your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement? a) on the knowledge base, add user criteria with the manager can read script to the can read list, publish article to any category. b) on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category c) on the knowledge base, create an HR manager category, add user criteria for HR manager group on the categories can read list, then publish the article to that category. d) on the knowledge article, add user criteria for HR manager group on the can read list, then publish article to any category 34. while testing a catalog item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob Smith, but not for any of the other requests. what could explain the issue? a) the manager does not have a delegate assigned b) there is a business rule, excluding bob Smith with from any approvals c) the Bob Smith user account, does not have a manager specified-Anjali d) Bob Smith is a VIP e) Bob Smith does not have a delegate set up on his account 35. what module do you use to access the report that are available to you?  a) self-service> my reports b) reports> overview c) report's> home page d) report's> view/run e) self-service> my dashboards 36. Why is it recommended that you Limit update sets to maximum of 100 records? Choose 2 answers? a) Comply with ISO audit requirements b) smaller update sets can be imported to production during business hours c) reduce potential conflicts d) improve ability to troubleshoot issues with the default update set e) make it easier to identify and review changes f) keeps update set logs shorter g) Make it easier for developers to organise their work 37. which flow components allow you to specify when a flow should be run? a) Trigger and condition b) trigger and condition pill c) condition and table d) scope and trigger condition e) trigger criteria and clock 38. a customer has asked for the following updates to a form: make resolution code mandatory, when state is changed to resolved, hide major incident checkbox, unless logged in user as major incident manager role. what type of rules would you use to implement this requirement? a) field Lipper b) UI policy and actions c) UI design d) dictionary design e) form constraint 39. what utility enables process owners to other cross enterprise workflows within a single unified process? a) Flow editor b) floor designer c) workflow manager d) process owner dashboard e) process workflow designer f) process automation designer  g) process flow manager 40. which type of script runs in the browser? a) flow designer actions b) script includes c) business rules d) ACL scripts e) transform maps f) UI policies and client scripts 41. the wait time for end user is based on the round trip between the client and the server. What activities are included in the round trips? a) Submit+ query b) request+ response c) insert+ verify d) save+ update e) write+ read 42. What instance resource allows you to access guided tours, information about actions, and instruction on how to use inputs and outputs in your flow? a) Getting started b) Wiki c) help panel (question mark Icon) d) Docs e) user guide f) community 43. here is as example of the criteria set for a knowledge base: Companies: ACME North America, department: HR, groups: ACME MANAGERS, Match all: yes. in this example, what user would have access to this knowledge base? a) members of the acme managers group, and HR department, regardless of geography. b) Employees of the ACME North America, who are members of HR department or the ACME managers group c) members of the ACME Manager group, who are also members of HR departments and part of ACME North America d) users which are members of either ACME North America, or HR department or ACME Managers group 44. What is a set of condition applied to a table list to show as subset of the data? a) Mask b) Divisor c) Filter  d) Funnel e) Query 45. what are the different ways you can create a favourite for a particular record? Choose two answers? a) from the record related links, click add favourites b) from the record form header, click the star icon c) from the record form header, click additional action menus and select create favourite d) from list, click the star icon e) from list, drag record number to favourites on the navigator. f) from the record form header, click paperclip icon. 46. if you have the impersonate role, what type of user are you not able to impersonate? a) Extended security admin b) security desk users c) special agents d) government customers e) security incident response users 47. on a list, what part of the table, does each column show? a) an element b) a relationship c) a record d) a attribute e) a Field 48. Which type of field allows you to enter freely using letters, numbers, and special characters? a) multi line text b) single line text c) open text d) text e) string 49. To quickly return to your instances home page, what item would you click? a) star icon b) shortcuts icon c) navigation header d) gear icon e) instance logo f) user menu 50. Which admin role is required to make changes to high security setting? a) Ad_admin b) High_sec_admin c) Sn_ad_admin d) Admin e) Security_admin 51. with the admin role, a user would have access to all platform features, functions, and data with what exceptions? a) High security and human resources b) human resources and security operations c) employee personality identification information and security operations d) human resource and enterprise CMDB e) security operations and vulnerability response 52. from the my approval module, you want to quickly authorize a request. how can you do this quickly from the list view? a) right click on the requested state, select approve b) right click on the approval number, select approve c) select approval record by checking box, click on green check d) right click on the approval number, select approved, click green check 53. what attributes you can manage using system properties> basic configuration UI16? Choose five answers? a) default calendar b) default region c) base theme d) preferred browser e) font style f) banner image g) start-up sound h) browser tab title i) animation style j) user photo icon on/off k) module text colour l) header background colour m) default homepage 54. What module do you use to access the full screen view of connect?  a) Connect> dashboard b) Connect> workspace c) Connect> connect chat d) Connect> tools> workspace e) Connect> agent workspace 55. A new employee joins the IT department and needs to perform work assigned to network and Hardware groups. how would you set up their access? Choose 3 answers? a) add user account to hardware group b) add user account to ACL c) add user account to itil group d) Create user account e) add user account to IT knowledge base f) add user account to network group 56. when would you use the following steps? i) Homepage admin > pages ii) Right click on homepage record iii) select unload portal page a) to add a homepage to an update set b) to delete homepage c) to publish a homepage to the portal d) to retire homepage 57. On a business rule, when setting determines at what points the rule executes. what are the options for specifying that timing? a) Prior to, synchronous, on update b) Insert, update, delete, query c) Before, synchronous, schedule job, views d) Before, after, Async, display 58. what is the language used for scripting in the ServiceNow? a) Perl b) Python c) JavaScript d) C++ e) PHP f) Glide 59. which script can run when a record is displayed, inserted, updated, deleted or when a table is queried? a) client script b) business rule  c) UI script d) scheduled job e) record rule 60. what process allows user to create, categorise, review, approve and browse important information in a centralised location that is shared by the entire organization? a) Self-service management b) Knowledge-centered management c) knowledge management d) business information management e) information portal management 61. Which storefront is a single location for accessing prebuilt spokes, to quickly integrate with 3rd party services to build and share content? a) integration portal b) integration store c) service now spoke store d) integration one stop e) ServiceNow store f) integration spoke hub g) spoke store 62. which role can manage multiple knowledge bases? a) Sn_kb_admin b) Kb_Admin c) Knowledge_admin d) Knowledge_base_admin 63. You are creating a catalog item for ordering a new desktop computer. The computer have these options: colour: black or silver, ram: 32 MB or 64 MB, keyboard: standard or economic, monitor: 24 inch or 32 inch. how would you add this option to the catalog item form? a) add choices b) add UI options c) add variables d) add fields 64. A service catalog project will involve building 80 catalog items. for each of the catalog items, the following fields will be mandatory on the forms: a) requested for b) requested by c) approving manager  d) delivery instructions all of the other variables will be specific to the individual catalog item. what features would you use when designing the catalog item form? a) create an order guide which includes all variables; then copy and hide variables as needed. b) create one variable set for the four variables; then add the variable set to each of the eighty catalog items c) create a variable set template; they apply to all of the catalog items d) create a record producer that contains the four fields; then add to the record producer related list on the catalog items e) create a floor designer action, with variable set data pill; then apply flow to all of the eighty catalog items 65. what is the best practice regarding data imports? a) plan time before your import to remove obsolete or inaccurate data. b) use extremely large import sets, instead of multiple large import sets. c) adjust your transform maps, after the data is loaded into the target table d) create a new import set table for each new data load e) monitor data quality and clean imported data using the data scrub workspace 66. which service now resource can be used as a blueprint to map your IT services to service now? a) Configuration management database (CMDB) b) now learning c) service now wiki d) service mapping guided setup e) common service data model (CSDM) f) IT service management (ITSM) 67. What are the steps for importing data using an import set? a) Identify source: import transform map; run transformer; verify import b) Load the data; create transform map; transform data; clean up import table c) select source file; run auto map; transform data; clean up target table d) set up LDAP; run auto map; transform data; clean up target table 68. you have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. the approvers and users should be automatically notified at each approval level. what feature would you use to manage the approvals and notification? a) Flows b) approval criteria  c) approval chains d) approval delegates e) parent child approvers 69. when importing data, what happens to imported rows, if no coalesce field is specified? a) all rows are treated as new records, but error will be flagged in the import log b) duplicate rows are rejected from the import c) all rows are treated as new records. no existing records were updated d) all rows or rejected from the import, as coalesce field is required 70. what tool allows you to drag and drop to specify links between source fields on an import set table and destination fields on any service now table? a) Mapping assist utility b) import workspace c) data source map d) import designer e) transform designer f) transform dashboard 71. when importing data from a spreadsheet which step defines where the incoming data columns will be written in the receiving tables? a) schedule transform b) select data source c) field mapping d) load data e) create transform app 72. to quickly return to a homepage you were using 5 minutes ago, which item would you click? a) gear icon b) clock icon c) right click history d) homepage icon e) history module f) start icon 73. what is the most important thing to remember about activating a plugin? a) install dependent plugins first b) tick the box for adding demo data c) plugins once installed cannot be uninstalled d) submit HI ticket to get Authorization  e) plugins are prohibited in personal developer instances 74. Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom prefix? a) excluded table b) scooped application table c) system table----------------------------------wrong d) explanation table e) Xray search table 75. within the report library, there are many baseline reports that can be used for learning about reports. what could you search for to locate ITIL best practice indicator reports? a) KPI b) ITSM c) ITIL d) PA e) Sn_itil 76. while on an incident record, how would you add a tag for” special Handling” To the record? a) click on the context menu, select add tag, type special handling, press enter b) on the special handling field, check the box c) on the tag field, select special handling from the choice list d) click on the hamburger icon, click add tag, type special handling, press enter 77. when using context menu on list, form, and column headings, what are the quick way to access the menus? choose two answers? a) right click on the list, form, or column heading b) click on context menu icon c) shift click on the list, form, or column heading d) double click on the list, form, or column heading. e) Ctrl M 78. which icon in the banner do you use to turn on the application picker and the update set picker? a) Magnifier b) check box c) question mark d) Gear e) chat bubbles 79. A new service desk employee in Latin America Complaints that the create dates and time are incorrect on their incident list. what would you suggest to fix this issue? a) use the system properties to correct the instance time zone  b) have them correct the time zone on their computer c) recommend they use Chrome instead of explorer d) Have them use the gear icon to set the employees time zone e) have them clear their cache 80. A department uses SLA data extensively to run reports. they keep asking for help with building reports off of the same set of tables. they seem to be conducted by dot walking. What could you do to make it easier for them to build their reports? a) System table flow house their reporting data b) write knowledge articles explaining how to do dot walking c) create a data source for them and show them how to use it d) send a team member to a reporting class knock out any untrained users e) show them how to export to excel format 81. what are examples of core tables in the ServiceNow platform? a) Team, party, awards b) User, task, incident c) Work, caller, timecard d) base configuration item, configuration item, base task 82. What are the benefits of assigning work tasks to a group, rather than to an individual? choose five answers? a) group members can avoid task which are nearing SLA breach b) group members can pick task based on the SLA urgency c) Site support members can pick task based on location d) groups can assign task to users based on on-call schedules e) group can assign task to users based on skills f) groups can assign task to user based on availability g) group members can pick task, based on highest priority h) group members can choose their preferred task from my groups works 83. what sections on the CI form, can you find information about the other CIs associated with your CI? a) related list b) related items c) affected CI tab d) related links e) child CI tab 84. A manager wants to run a report showing how many service requests have been fulfilled for business cards since the beginning of the year. what table would they select for building this report? a) Request[sc_req] b) requested item[sc_req_item] c) task[task] d) catalog item[sc_cat_item] e) catalog task[sc_task] f) service catalog[sc_catalog] 85. your customer requires that they be able to monitor which users are performing impersonation in their instance. what would you do to meet that requirement? a) add the role log write[sn_Log_write] to the impersonator group b) activate the glide.sys.log_impersonation script c) create user update set for impersonation tracking d) on the impersonator role record, right click and select create log e) from the user icon, select elevate roles 86. sections on a form can appear as: one or two columns, tabs. From form designer, how do you define a section, so it displays as a tab? a) name the section b) add_tab to the end of the section name c) add. tab to the end of the section name d) click context menu> configure tabs e) click the gear and check the tab option 87. a manager is complaining that they can't get the data then they need on a report, because the data resides in two different tables. this data is used for many different reports in their department. you have checked to see if dot walking will meet the requirement and it is not possible. what else might you try to help this manager? a) create a database view b) create a report source c) create a custom table d) export the tables to spreadsheet e) create a report template 88. tables can be characterised in multiple ways. which of this combination is impossible? choose 2 answers? a) custom and core b) customer and child c) base and parent  d) custom and parent e) core and base f) child and core g) custom and base h) parent and child 89. What are advantages of using flow designer? choose three answers? a) supports legacy workflows b) less manual scripting c) enables complicated scripting d) reduces technical debt e) supports advanced developers f) compliments the integration store g) smooth integration with 3rd party systems 90. what policies are applied to all data entered into the platform via form (UI), import sets or web services? a) data submission policies b) data quality policies c) data integrity policies d) data policies e) write policies 91. You have been asked to configure form so an Employee could order a tablet and select the standard accessory options to purchase with it. these Standard options are carrying case, screen cleaner, tablet stand, and screen protector. what approach would you take? choose three answers? a) on shopping cart configuration, select options to show the add accessories button b) create one catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector c) create catalog item for the tablet and add a variable set to the form for the accessory options d) Create a record producer and on the form, add a checkbox variable for each accessory options. e) create catalog item for the tablet, and on the form, add a checkbox variable for each accessory option 92. when moving a homepage or dashboard between instances, what must you remember? a) they are automatically added to the updates set b) create a separate update set for them c) they can be moved using zip files  d) they cannot be moved via XML e) manually add them to the update set f) they cannot be moved via updates set 93. when be set up with many to many relationships. what is a classic example of a scenario where the tables could have many to many relationships? a) A task can trigger many workflows and workflow can trigger many tasks b) vendors can sell multiple products and products can be sold by multiple vendors c) request can contain many items and items can be any item from the catalogs d) a configuration item can belong to multiple classes and classes can contain multiple configuration items 94. Your customer wants to add the company’s email banner to each customer Facing email notification. how would you approach this requirement? a) create a company HTTP email wrapper b) create a company email template c) create a company CSS package for emails d) create a company email header and footer 95. what catalog tool would you use to create a catalog item or record producer? a) catalog formatter b) catalog flow builder c) catalog builder d) catalog designer e) variable designer f) form designer g) workflow designer 96. On a form header, what icon would you Click to access template features? a) paper clip b) stamp c) context menu d) more options (….) 97. Which tab on the knowledge base record, would you use to identify the set of users who are able to read articles in that knowledge base? a) can read b) access list c) accessible to d) can access 98. when adding a related list to a form, you choose the related list from the list collector. what is an example of a related list you might see on the list collector? choose 3 answers? a) Outages > Task number b) catalog task> parent c) HR case> parent d) Problem== parent e) release phase== parent 99. in flow designer, where is the data from an action stored so it can be used in subsequent actions in the flow? a) Data pill b) data trigger c) data element d) field icon e) field value 100. Which module would you use to create a new automation of business logic such as approvals, task and notifications? a) Process Automation> active flows b) process automation> flow administration c) process automation> process flow d) process automation> workflow editor e) process automation> flow designer 101. what are the different types of data sources, which may be imported into service now? Choose 4 answers? a) implementation spoke b) JDBC connection c) DataHub d) network server e) LDAP connection f) local sources (i.e., XML, CSV, excel) 102. What are the examples of UI actions relating to forms? Choose three answers? a) form context menu b) form columns c) form links d) form buttons e) form View 103. Which icon would you double Click to expand and collapse the list of all applications and modules? a) Funnel b) Clock c) Application d) Star 104. on what part of the service now instance, would you find the option to impersonate user? a) content frame b) module c) application navigator d) banner 105. what are the main components of the form design interface? Choose 3 answers? a) field picker b) field layout c) form layout d) page header e) field navigator 106. what features are available in knowledge management to support continuous improvement on the knowledge articles? Choose 4 answers? a) flag article b) tag as helpful c) submit KB Errata d) click frowning icon e) Add comments f) rate with stars 107. when a custom table is created, which access control rules are automatically created? Choose 4 answers? a) Update b) Execute c) Create d) Read e) Delete f) Write 108. when you set a policy that is applied to all data entered into the platform (UI, import sets, or web services). where does this policy required the Default? a) Network  b) Server c) Client d) Browser 109. Which tool is used to define relationship between fields in an imports Set table and a target table? a) schema map b) transform schema c) transform map d) field transformer 110. How would you navigate to the schema map for a table? a) system definitions> tables. select table. Go to related links and click show schema map b) system dictionary> show schema map. select table c) system definition> dictionary. select table. go to related links and click show schema map d) system definition> show schema map. select table 111. what feature allows you to limit users able to contribute or read knowledge within a knowledge base? a) Roles b) user criteria c) categories d) groups 112. What does natural language query allow you to do on a list? a) set list filter, using audible commands b) filter list by typing in a phrase c) predict the filter desired by the user d) Speak to the condition builder e) automatically select a filter based on keywords 113. your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement? a) Add user criteria for HR manager group on the can read list of the article b) add user criteria for HR manager group on the categories can read list*(right) c) on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category. d) On the knowledge base, add user criteria with a manager can read script to the can read list, publish articles to any category 114. What type of entitles can receive task assignments, in service now? choose two answers?  a) Groups b) Departments c) Teams d) Users 115. what capability allows user to create dashboards with big widgets to visualise data over time in order to identify areas of improvement? a) Reporting b) scheduled reports c) analytics reports d) performance analytics 116. which would you follow when testing a catalogue item that has a manager approval flow? Choose three answers? a) make sure the latest flows are activated. b) use the instance Incognito settings to quickly toggle between requester and approval c) use your admin account, so you can approve the items quickly d) impersonate the requester to ensure the form works e) make sure the requesters user record as manager specified f) Create and select your testing update set before starting the test cases. 117. when designing a flow, how do you reference data from a record, in that flow? a) Use the condition builder to specify the desired values b) drag the data pill onto the flow definition c) add the table reference using the slush bucket d) specify the source table on the data pill related list e) drag the table icon onto the flow definition 118. after finishing your work on high security setting, what is a possible way to return to normal admin security levels? a) Select global update set b) end impersonation c) use system administration> normal security module d) select normal role e) logout and back in 119. access controls are evaluated in this order: 1. Match Object against table ACL 2. Match The object against field ACL. Within step one above, what order are the table ACLs evaluated? a) general to specific: table ACL, table.field ACL, parent table. field ACL b) specific to general: table.field ACL, parent table.field ACL, * Field ACL c) top to bottom: wildcard table ACL, parent table ACL, table ACL  d) bottom to top: table ACL, table. field ACL, parent table. field ACL e) specific to general: table ACL, parent table ACL, wildcard(*) ACL 120. When selecting the target table for an import, which table can you select? choose three answers? a) related tables, using dot walk b) tables outside of servicenow c) tables within the existing application scope d) tables within the global scope e) tables which allow write access to other applications 121. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: 1. incidents where the state is closed, 2. incidents where assignment group is network. after clicking the funnel icon, what should the user do? a) define the first condition; click AND button; define second condition; click run b) define the first condition; click OR button; define second condition; press enter c) define the first condition; click> icon on breadcrumb, define second condition; press enter d) define the first condition; click> icon on breadcrumb, define second condition; click run e) define the first condition; click AND button; define second condition; press enter 122. What import utility does the system use when the field names on the import set match the name of the fields on the target table? a) scheme mapping b) mapping assist tool c) automatic mapping d) mapping dashboard 123. Report designer contains different sections for configuring your report which section is used to adjust the look of your report, including colours, titles and legend layout? a) Format b) Configure c) Layout d) Style 124. Which statement correctly describes the difference between a client script and a business rule? a) Client scripting executes before a record is loaded and a business rule executes after a record is loaded b) a client script executes on the server and a business rule executes on the client c) a client script executes before a record is loaded and a business rule executes after a record is updated d) a client script executes on the client and a business rule executes on the server 125. What are the advantages of using flow designer? choose three answers? a) reduces technical debt b) enables complicated scripting c) less manual scripting d) smooth integration with 3rd party system e) supports advanced developers 126. What tool is used to import data from various data sources and map that data into service now tables? a) Update set b) data pack c) import set d) transform set 127. How would you distinguish between a base class table and a parent class table? a) extended tables can be extended from parent tables or base tables; but they cannot be extended from both. b) base class table is not extended from another table. parent class tables may be extended from another table c) base class tables always have tables extended from them. parent tables do not have tables extended from them d) extended tables are always extended from parent tables. extended tables are usually extended from base tables 128. What are three security modules often used by the System Administrator? choose three answers? a) system security> security b) system properties> security c) system security> high security settings d) self-service> my access e) system security> access control (ACL) 129. On a filter condition, which component is always a choice list? a) Operator b) filter criteria c) match criteria d) operation 130. Many actions are included with the flow designer, what are some frequently used core- actions? choose four answers? a) look for update b) wait for condition  c) create record d) look up record e) ask for approval f) wait for match 131. For your implementation, the following tables are extended from each other. 1) Incident table is extended from task table 2) super incident table is extended from incident table. in this situation, which tables are parent, child and base tables? choose five answers? a) super incident table is a parent table b) super incident table is a child table c) task table is a child table d) super incident table is a base table e) task table is a parent table f) incident table is a base table g) task table is a base table h) incident table is a parent table i) incident table is a child table 132. Which is the most efficient way to move large amount of data between instances? a) Update sets b) export to data package c) export to zip d) export to XML 133. Which service now utility gives a service desk agent the ability to trace from a service Having an issue, to see which Cis supporting that service have active issues? a) CI health dashboard b) event management homepage c) service dashboard d) CI dependency view 134. When importing spreadsheet data into service now, what is the first step in the process? a) select coalesce b) select import set c) define data source d) run data scrabber e) load data 135. when managing tags, you can adjust who is able to see it. what are the visibility options? choose three answers? a) Everyone  b) groups and users c) me d) Admins e) Roles and permissions 136. which modules can you use to create a new table? choose two answers? a) tables and columns b) dictionary c) schema map d) tables 137. What service now feature allows you to include data from a secondary related table on a report? a) outer join b) joins c) SQL d) dot walking 138. which of the following are not included in an update set by default? Choose 3 Answers? a) Business rules b) Schedules c) scheduled jobs d) transcripts e) home pages f) data 139. what options can you see, when you right click on a CI, from the CI dependency view map? choose three answers? a) view affected Cis b) view cases c) view related tasks d) view recent outages e) view knowledge 140. you have heard about a new application released by service now. you want to try it out, to see if it might be useful for your company’s service now implementation. what would be the best way to get hands on experience with the new application? a) active the application plug in, on your personal dev instance b) check the latest release notes on docs.servicenow.com c) search the wiki for sales demo request form d) Activate the application plug in, on your company’s production instance. 141. On a filter condition, there is an element, which is based on the table, the user access rights, and column on the table. what is this element called? a) Column b) Field c) data element d) attribute e) label 142. which module would you use to customize your instance banner image, text and colours? a) service portal> portals> branding b) system properties> basic configuration UI16 c) system UI> UI pages> branding d) home page admin> pages> branding e) system properties> branding 143. Which service now capability provides assistance to help users obtain information, make decisions and perform common work task via messaging interface? a) Knowledge chat b) virtual agent c) now support d) chat box e) agent workspace 144. service now contains over 25 different report types. what are some of the types? choose five answers? a) Semi-donut b) Speedometer c) Donut d) Thermometer e) Pie f) Horizontal Bar g) Odometer 145. On the CI dependency view, what enables you to trace from an infrastructure item, like a server, to the server that dependent on that server? a) Transform app b) Relationships c) automapping utility d) service tracer 146. which one statement correctly describes access control rule evalution?  a) roles are evaluated from the general to specific, so a table rule must be active to continue. b) if a row level rule and a field level rule exist, both rules must be true before an operation is allowed c) rules are evaluated using roles. the role with the most permissions evaluates the rules first d) if more than one rules applies to a row, the older rule is evaluated first 147. Which one of the following describe the primary operations performed against tables in the service now platform? a) create, read, upload, delete b) capture, rate, write, develop c) create, rate, update, delete d) create, read, write, delete 148. what are advantages of using spokes for integration? Choose 3 answers? a) free spokes are available in the ServiceNow store b) reduces the need for code c) features scale and control mechanism d) ensures discoverability and reuse e) automated event management 149. when looking at a long list of records, you want to quickly filter, to show only those which have short description containing email. how might you do that? a) on search box, select text, type email, click enter b) click list magnifier to expand column search, on short description, type email, click enter c) click list magnifier to expand column search, on short description, type %email, click enter d) click list magnifier to expand column search, on short description, type *email, click enter 150. a task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. what do you suggest? a) on my work list, select activity stream icon to show a frame with live updates b) select service desk> my work dashboard c) open an agent workspace tab for each record he wants to monitor d) click on the eyeglass icon to expand the monitor frame 151. you have an existing customer, who is using workflows for their catalog item. Existing purchasing policies to require approval for any request that totals over $1000. However, management wants to change the approval threshold to $1500. which workflow would you update to make this change? a) service approval processing b) purchasing process flow c) service catalog request d) service catalog item request 152. after you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers? a) create application menu with the same name as the table label b) set the font style on both the application menu and the module c) specify which roles are able to see the module d) set the filter condition on the application module e) Create module with the plural of the table label f) specify which roles are able to see the application menu 153. What Icon do you use to change the label on your favorite? a) Triangle b) Star c) Clock d) Pencil 154. What is the platform name for the group table? a) Group b) Sys_user_group c) Sys_group d) Sys_groups 155. from a form, what would you Click to modify the order of the fields on the form? Choose 2 answers? a) context menu> configure> form layout b) context menu> configure> form designer c) right click on header> configure> form design d) contexts menu> form> layout e) right click on header> configure>UX dashboard 156. On access control definitions, what are ways you can set the permissions on a table? Choose 3 answers? a) Groups b) Roles c) script that sets the answer variable to true or false d) CRUD e) conditional expressions DUMPS - 2 QUESTION 1 A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 2 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 3 As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs. Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 4 The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 5 Reports can be created from which different places in the platform? (Choose two.) A. List column heading B. Metrics module C. Statistics module D. View / Run module Correct Answer: AD Section: (none) Explanation Explanation/Reference: QUESTION 6 Knowledge Base Search results can be sorted by which of the following? (Choose three.) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views Correct Answer: ACE Section: (none) Explanation Explanation/Reference: QUESTION 7 What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 8 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 9 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 10 From the User menu, which actions can a user select? (Choose three.) A. Send Notifications B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users E. Order from Service Catalog F. Approve Records Correct Answer: BCD Section: (none) Explanation Explanation/Reference: QUESTION 11 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 12 Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes. B. They are the building blocks. C. They are optional. D. They provide options. Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 13 Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 14 What is the platform name for the User table? A. u_user B. sys_users C. x_users D. sys_user Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 15 A REQ number in the Service Catalog represents… A. the order number. B. the stage. C. the task to complete. D. the individual item in the order. Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 16 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 17 Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 18 Which of the following is used to initiate a flow? A. A Trigger B. Core Action C. A spoke D. An Event Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 19 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 20 Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 21 Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.) A. Discovery B. IntegrationHub ETL C. Finder D. CMDB Plug-in E. CMDB Integration Dashboard Correct Answer: AB Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration- management/concept/c_OptionsToPopulateCMDB.html QUESTION 22 When using the Load Data and Transform Map process, what is the Mapping Assist used for? A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 23 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 24 In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 25 Which statement is true about business rules? A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript C. A business rule must not run before a database action occurs D. A business rule monitors fields on a form Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 26 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave Correct Answer: ACDF Section: (none) Explanation Explanation/Reference: QUESTION 27 Which type of tables may be extended by other tables, but do not extend another table? A. Base Tables B. Core Tables C. Extended Tables D. Custom Tables Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 28 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 29 Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 30 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View Correct Answer: ACDE Section: (none) Explanation Explanation/Reference: QUESTION 31 What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 32 When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications D. Favorites E. History Records F. Titles of Dashboard Gauges Correct Answer: ABCD Section: (none) Explanation Explanation/Reference: QUESTION 33 Which technique is used to get information from a series of referenced fields from different tables? A. Table-Walking B. Sys_ID Pulling C. Dot-Walking D. Record-Hopping Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 34 What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 35 Which one of the following statements best describes the purpose of an Update Set? A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are applied Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 36 Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size Correct Answer: ACD Section: (none) Explanation Explanation/Reference: QUESTION 37 What is the function of user impersonation? A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 38 What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 39 When working on a form, what is the difference between Insert and Update operations? A. Insert creates a new record and Update saves changes, both remain on the form B. Insert creates a new record and Update saves changes, both exit the form C. Insert saves changes and exits the form, Update saves changes and remains on the form D. Insert saves changes and remains on the form, Update saves changes and exits the form Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 40 How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 41 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a flow that requests an action before the flow can continue D. A Dictionary Override sets field properties in extended tables Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 42 Which group of permissions is used to control Application and Module access? A. Access Control Rules B. UI Policies C. Roles D. Assignment Rules Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 43 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 44 Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common? A. They direct the user to a record producer B. They direct the user to a catalog property C. They direct the user to a catalog UI policy D. They direct the user to a catalog client script Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 45 What is the Import Set Table? A. A table where data will be placed, post-transformation B. A table that determines relationships C. A staging area for imported records D. A repository for Update Set information Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 46 What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 47 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 48 Which of the following allows a user to edit field values in a list without opening the form? A. Data Editor B. Edit Menu C. List Editor D. Form Designer Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 49 Which three Variable Types can be added to a Service Catalog Item? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List C. Number List, Single Line Text, and Reference D. Multiple Choice, Select Box, and Checkbox Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 50 How are Workflows moved between instances? A. Workflows are moved using Update Sets B. Workflows are moved using Transform Maps C. Workflows are moved using Application Sets D. Workflows cannot be moved between instances Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 51 The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and flows C. Order Guides, Catalog Items, and flows D. Record Producers, Order Guides, and Item Variables Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 52 Which of the following statements is true when a new table is created by extending another table? A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 53 Where can Admins check which release is running on an ServiceNow instance? A. Memory Stats module B. Stats module C. System.upgraded table D. Transactions log Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 54 A knowledge article must be which of the following states to display to a user? A. Published B. Drafted C. Retired D. Reviewed Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 55 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. live Feed C. Virtual Agent D. Connect Chat Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 56 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 57 Which one of the following statements describes the purpose of a Service Catalog flow? A. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 58 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. flow C. event D. task Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 59 Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication Correct Answer: BCD Section: (none) Explanation Explanation/Reference: QUESTION 60 Access Control rules may be defined with which of the following permission requirements? (Choose three.) A. Roles B. Conditional Expressions C. Assignment Rules D. Scripts E. User Criteria F. Groups Correct Answer: ABD Section: (none) Explanation Explanation/Reference: QUESTION 61 Which section of the ServiceNow UI allows you to perform a global search? A. Application Navigator B. Banner frame C. List pane D. Content frame Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 62 How do you make a list filter available to everyone? A. Make active, assign a name, and save B. Assign a group, set visibility, and save C. Assign a name, set visibility, and save D. Make active, set visibility, and save Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 63 What would NOT appear in the Application Navigator if “service” is typed into the filter field? A. Configuration > Business Services B. Self-Service > Knowledge C. Service Portal > Widgets D. Incident > Assigned to me Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 64 Which of the following is used to categorize, flag, and locate records? A. Search B. Favorites C. Tags D. Bookmarks Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 65 Which tool should be used to populate commonly used fields in a form? A. Template B. Reference Qualifier C. Formatter D. Assignment Rule Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 66 How is a group defined in ServiceNow? A. A group is one record stored in the Group Type [sys_user_group_type] table B. A group is one record stored in the Group [sys_user_group] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 67 What is a role in ServiceNow? A. A role is one record in the Role [user_sys_role] table B. A role is a set of modules for a particular application C. A role is one record in the Role [sys_user_role] table D. A role is a persona used in Live Feed Chat Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 68 What is a Notification? A. A new Knowledge article created by a Business Rule B. A tool for alerting users that events that concern them have occurred C. A message through Connect related to a Change Request D. An email file attachment Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 69 Which one of the following is NOT a type of Visual Task Board? A. Flexible B. Freeform C. Feature D. Guided boards Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 70 What is (are) best practice(s) regarding users/groups/roles? (Choose two.) A. You should never assign roles to groups. B. You should assign roles to users. C. You should add users to groups. D. You should assign roles to groups. Correct Answer: CD Section: (none) Explanation Explanation/Reference: QUESTION 71 What are two ways to generate an Event? (Choose two.) A. Business Rule B. Workflow C. Log entry D. Knowledge article publication Correct Answer: AB Section: (none) Explanation Explanation/Reference: QUESTION 72 Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables? A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow] Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 73 Which of the following statements describes how data is organized in a table? A. A column is a field in the database and a record is one user B. A column is one field and a record is one row C. A column is one field and a record is one column D. A column contains data from one user and a record is one set of fields Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 74 What is a sys_id? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 75 When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform? A. snc_abc B. abc C. u_abc D. sys_abc Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 76 Access Control rules may provide access security for which of the following database objects? A. For a specific role, group, or user B. For a specific row, column, or table C. For specific groups D. For a specific CMDB Configuration item Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 77 What is the primary application used to load data into ServiceNow? A. Service Level Management B. Configuration C. System Import Sets D. System Update Sets Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 78 Which of the following steps can be used to import new data into ServiceNow from a spreadsheet? A. Select Data Source, Schedule Transform B. Load Data, Create Transform Map, Run Transform C. Define Data Source, Select Transform Map, Run Transform D. Select Import Set, Select Transform Map, Run Transform Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 79 Which tool is used for creating dependencies between configuration items in the CMDB? A. CI Relationship Editor B. CMDB Builder C. CI Service Manager D. Cl Class Manager Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 80 What is the difference between a UI Policy and Data Policy? A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions D. Data Policies run only after UI Policies run successfully Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 81 Which one of the following is an accurate list of changes that are captured in an Update Set? A. Changes made to: tables, forms, schedules, and client scripts B. Changes made to: tables, forms, Business Rules, and data records C. Changes made to: tables, forms, groups, and configuration items (CIs) D. Changes made to: table, forms, views, and fields Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 82 What are the steps to retrieve an Update Set? A. Verify Update Set is Complete, Retrieve, Preview, Apply B. Verify Update Set is Complete, Test Connection, Apply C. Verify Update Set is Complete, Test Connection, Commit D. Verify Update Set is Complete, Retrieve, Preview, Commit Correct Answer:D Section: (none) Explanation Explanation/Reference: QUESTION 83 IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as A. an action B. a spoke C. a connection D. an integration step Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 84 Which of the following protects applications by identifying and restricting access to available files and data? A. Application Configuration B. Verbose Log C. Access Control Rules D. D. Application Scope Correct Answer: D Section: (none) Explanation Explanation/Reference: QUESTION 85 Which one statement correctly describes Access Control rule evaluation? A. Table access rules are evaluated from the general to the specific B. If more than one rule applies to a record, the older rule is evaluated first C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed D. The role with the most permissions evaluates the rules first. Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 86 ServiceNow contains a resource which provides the following: A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? A. Common Services Data Model (CMDB) B. Information Technology Service Management (ITSM) C. Configuration Management Database (CMDB) D. Information Technology Infrastructure Library (ITIL) Correct Answer: A Section: (none) Explanation Explanation/Reference: Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ solution-brief/sbr-servicenow-common-service-data-model.pdf QUESTION 87 An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this? A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned. B. The manager does not have the itil role. C. The manager is not a member of the Service Desk group. D. The manager is not a member of the Network and Hardware groups. E. The Assignment Group manager field is empty. Correct Answer: B Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and- groups/task/t_CreateAGroup.html QUESTION 88 What do you need to do before you can use an Application-based trigger in your flow? A. Activate application trigger spoke B. Activate trigger security rules C. Activate application spoke, and plug-ins as needed D. Assign Application trigger role [sn_app_trigger_write] to SME E. Activate application plugins only Correct Answer: B Section: (none) Explanation Explanation/Reference: QUESTION 89 The ServiceNow platform includes which types of interfaces? (Choose three.) A. Now Mobile Apps B. Agent Control Center C. Back Office Dashboard D. Service Portals E. Now Platform® User Interfaces or next navigation unified experience F. Field Service Taskboard Correct Answer: ADE Section: (none) Explanation Explanation/Reference: QUESTION 90 Which of the following are not included in an Update Set, by default? (Choose four.) A. Homepages B. Data C. Published Workflows D. Business Rules E. Schedules F. Database Changes G. Related Lists H. Report Definitions I. Scheduled Jobs J. Client Scripts K. Views Correct Answer: ABEI Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workflow- administration/concept/c_WorkflowMovementWithUpdateSets.html QUESTION 91 You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.) A. Select Fields and Columns module B. Right click on form header, select Configure > Form Layout C. Click on context menu, select Configure > Form Designer D. Select Field Class Manager module Correct Answer: AB Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change- management/task/t_CreateCustomField.html QUESTION 92 Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables? A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) E. CI Class Manager (CICM) Correct Answer: A Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm- implementation/concept/csdm-basics.html QUESTION 93 What do you activate when you want to add applications or functionality within your development instance? A. App Package B. Updated Pack C. Patch D. Plugin E. App Updated Set Correct Answer: D Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/ concept/c_ServiceNowPlugins.html QUESTION 94 What field contains a record’s 32-character, unique identifier? A. sn_rec_id B. rec_id C. u_id D. sys_id E. sn_gu_id F. sn_sys_id G. id Correct Answer: D Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table- administration/concept/c_UniqueRecordIdentifier.html QUESTION 95 Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order? A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role B. Create Catalog Item and use the Not Available list to specify the Manager Group C. Create Catalog Item and use the Available For list to specify ITIL [itil] role D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role Correct Answer: B Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_AppUserCritItemsCat.html QUESTION 96 What is used frequently to move customizations from one instance to another? A. Update Sets B. Code Sets C. Update Packs D. Configuration Logs E. Remote Sets F. Local Sets G. Code Packs Correct Answer: A Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service- mapping/task/export-patterns.html QUESTION 97 What icon do you use to change the label on a Favorite? A. Clock B. Hamburger C. Pencil D. Three dots E. Triangle. F. Star Correct Answer: C Section: (none) Explanation Explanation/Reference: Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781451 QUESTION 98 What needs to be specified, when creating a Business Rule? (Choose four.) A. UI action B. Table C. Fields to update D. Who can run E. Script to run F. Application scope G. Update set H. Timing I. Condition to evaluate Correct Answer: BEFI Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list- administration/task/t_EditingAUIAction.html QUESTION 99 What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time? A. Task Escalation Clock B. Service Level Agreements C. Inactivity Monitor D. Response Time Clock E. Business Time Remaining Correct Answer: B Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/task-table/ reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can% 20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%20that% 20tasks,a%20predefined%20period%20of%20time QUESTION 100 What is a quick way to create a report from a list view? A. Click on filter breadcrumb, drag and drop on the Report > Create New module B. Click Funnel, define filter conditions, click Create Report C. Click Context Menu, select Create Report D. Apply filter, right click on column header, select Bar Chart E. Apply filter, right click on column header, select Create Report Correct Answer: D Section: (none) Explanation Explanation/Reference: Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148 QUESTION 101 What import utility do you use when the field names on the import set match the name of the fields on the Target table? A. Schema Mapping B. Automatic Mapping C. Mapping Assist D. Mapping Dashboard Correct Answer: B Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/server-scripting/ concept/c_MappingOptions.html QUESTION 102 As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs? A. Knowledge B. ServiceNow Wiki C. Knowledge Now D. SharePoint E. Stack Overflow Correct Answer: A Section: (none) Explanation Explanation/Reference: Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260 QUESTION 103 A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue? A. Have them clear their cache. B. Have them use the gear icon to set the employee’s time zone. C. Recommend they use Chrome, instead of Explorer. D. Use the system properties to correct the instance’s time zone. E. Have them correct the time zone on their computer. Correct Answer: E Section: (none) Explanation Explanation/Reference: Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171 QUESTION 104 What are three security modules often used by the System Administrator? (Choose three.) A. System Properties > Security B. Utilities > Migrate Security C. System Security > Security D. Self-Service > My Access E. System Security > Access Control (ACL) F. Password Management > Security Questions G. System Security > High Security Settings Correct Answer: AEG Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/ reference/r_GeneralSecuritySettings.html QUESTION 105 When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.) A. Make sure the latest flows are activated. B. Use the instance Incognito setting to quickly toggle between requester and approver. C. Impersonate the requester to ensure the form works. D. Make sure the requester's user record has a manager specified. Correct Answer: ACD Section: (none) Explanation Explanation/Reference: QUESTION 106 What is a no-code approach to control the mandatory or read-only state of a form field? A. UI Action B. Client Script C. UI Script D. UI RuIe E. UI Policy Correct Answer: E Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field- administration/concept/c_DataPolicy.html QUESTION 107 When moving multiple update sets at one time, what might you do to facilitate the move? A. Batch B. Verify C. Test D. Preview Correct Answer: A Section: (none) Explanation Explanation/Reference: Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets QUESTION 108 What is specified in an Access Control rule? A. Groups, Conditional Expressions and Workflows B. Table Schema, CRUD, and User Authentication C. Object and Operation being secured; Permissions required to access the object D. security_admin Correct Answer: C Section: (none) Explanation Explanation/Reference: Reference: https://www.servicenowelite.com/blog/2019/10/2/access-controls#:~:text=An%20instance% 20uses%20access%20control,object%20and%20operation%20being%20secured QUESTION 109 Which icon would you double click, to expand and collapse the list of all Applications and Modules? A. Star B. Clock C. Application D. Funnel Correct Answer: C Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation- and-ui/task/ui16-navigator-tasks.html QUESTION 110 What do you call any component that needs to be managed in order to deliver services? A. CSDM Items B. CMDB C. Configuration item D. Service Offerings E. Asset Correct Answer: C Section: (none) Explanation Explanation/Reference: Reference: https://infocenter.io/servicenow-cmdb-implementation/ QUESTION 111 A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement? A. Specify the Dept_Mgr role on the catalog content block B. Add the Department Manager group to the catalog item’s user criteria C. Add the Department Manager group to the catalog item’s ACL D. Only publish the item in the HR service catalog E. Use a Dept_Mgr ACL on the HR service catalog Correct Answer:B Section: (none) Explanation Explanation/Reference: QUESTION 112 A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: Incidents where the state is Closed Incidents where Assignment Group is Network After clicking the Funnel icon, what should the user do? A. Define the first condition; click AND button; define second condition; click Run B. Define the first condition; click AND button; define second condition; press enter C. Define the first condition; click OR button; define second condition; press enter D. Define the first condition; click > icon on breadcrumb, define second condition; click Run E. Define the first condition; click > icon on breadcrumb, define second condition; press enter Correct Answer: A Section: (none) Explanation Explanation/Reference: QUESTION 113 Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field? A. Incident.Major_Incident B. incident=>major_incident C. incidentmajor_incident D. incident||major_incident E. incident.major_incident Correct Answer: E Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/contextual- security/concept/acl-rule-types.html QUESTION 114 Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access. Correct Answer: C Section: (none) Explanation Explanation/Reference: QUESTION 115 After finishing your work on High Security Settings, what do you do to return to normal admin security levels? A. Select Normal role B. Log out and back in C. Use System Administration > Normal Security module D. Select Global Update Set E. End Impersonation Correct Answer: B Section: (none) Explanation Explanation/Reference: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/ concept/c_HighSecuritySettings.html QUESTION 116 What type of field allows you to look up values from one other table? A. Referen