ServiceNow CSA Exam Questions & Answers PDF

Questions and Answers PDF 1/243 Thank You for your purchase om ServiceNow CSA Exam Question & Answers ServiceNow Certified System Administrator Exam.c...

Questions and Answers PDF 1/243 Thank You for your purchase om ServiceNow CSA Exam Question & Answers ServiceNow Certified System Administrator Exam.c ps m du am ex id al.v w w // w s: tp ht https://www.validexamdumps.com/CSA.html Questions and Answers PDF 2/243 Product Questions: 411 Version: 16.0 Topic 1, Exam Pool A om.c Question: 1 ps m du am A Service Catalog may include which of the following components? ex id A. Order Guides, Exchange Rates, Calendars al B. Order Guides, Catalog Items, and Interceptors.v w C. Catalog Items, Asset Contracts, Task Surveys w D. Record Producers, Order Guides, and Catalog Items // w s: Answer: D tp ht Explanation: Question: 2 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 3/243 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record om D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported.c ps Answer: A m Explanation: du am ex Question: 3 id al.v w w As it relates to ServiceNow reporting, which of the following statements describes what a metric can w do? // s: tp A. A metric is a report gauge used on homepages to display real-time data ht B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. Answer: C https://www.validexamdumps.com/CSA.html Questions and Answers PDF 4/243 Explanation: Question: 4 The display sequence is controlled in a Service Catalog Item using which of the following? om A. The Default Value field in the Catalog Item form.c B. The Sequence field in the Catalog Item form ps C. The Order field in the Variable form m du D. The Choice field in the Variable form am Answer: C ex id Explanation: al.v w Question: 5 w // w s: Reports can be created from which different places in the platform? (Choose two.) tp ht A. List column heading B. Metrics module C. Statistics module D. View / Run module Answer: A,D https://www.validexamdumps.com/CSA.html Questions and Answers PDF 5/243 Explanation: Question: 6 Knowledge Base Search results can be sorted by which of the following? (Choose three.) om.c A. Most recent update ps B. Popularity m du C. Relevancy D. Manager assignment am E. Number of views ex id al Answer: A, C , E.v w Explanation: w // w Question: 7 s: tp ht What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user? A. RITM (Number)>REQ (Number)>PROCUREMENT (Number) B. REQ (Number)>RITM (Number)>PROCUREMENT (Number) C. REQ (Number)>RITM (Number)>TASK (Number) https://www.validexamdumps.com/CSA.html Questions and Answers PDF 6/243 D. FULFILLMENT (Number)>RITM (Number)>TASK (Number) Answer: C Explanation: Question: 8 om.c ps Which term refers to application menus and modules which you may want to access quickly and m often? du am A. Breadcrumb ex B. Favorite id C. Tag al D. Bookmark.v w w Answer: B // w Explanation: s: tp ht Question: 9 What is generated from the Service Catalog once a user places an order for an item or service? A. A change request https://www.validexamdumps.com/CSA.html Questions and Answers PDF 7/243 B. An Order Guide C. A request D. An SLA Answer: C Explanation: om.c Question: 10 ps m From the User menu, which actions can a user select? (Choose three.) du am A. Send Notifications ex B. Log Out ServiceNow id C. Elevate Roles al D. Impersonate Users.v w E. Order from Service Catalog w F. Approve Records // w s: Answer: B, C, D tp ht Explanation: Question: 11 Buttons, form links, and context menu items are all examples of what type of functionality? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 8/243 A. Business Rule B. UI Action C. Client Script D. UI Policy Answer: B om Explanation:.c ps Question: 12 m du Which of the following is true of Service Catalog Items in relation to the Service Catalog? am ex A. They run behind the scenes. id B. They are the building blocks. al C. They are optional..v w D. They provide options. w // w Answer: B s: tp Explanation: ht Question: 13 Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name https://www.validexamdumps.com/CSA.html Questions and Answers PDF 9/243 B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name Answer: B Explanation: om.c Question: 14 ps m What is the platform name for the User table? du am ex A. u_users id B. sys_users al C. x_users.v w D. sys_user w // w Answer: D s: tp Explanation: ht Question: 15 A REQ number in the Service Catalog represents… https://www.validexamdumps.com/CSA.html Questions and Answers PDF 10/243 A. the order number. B. the stage. C. the task to complete. D. the individual item in the order. Answer: A om Explanation:.c ps Question: 16 m du am Which would NOT appear in the History section of the Application Navigator? ex id A. Records al B. UI Pages.v w C. Lists w D. Forms // w s: Answer: B tp ht Explanation: Question: 17 Which one of the following statements is a recommendation from ServiceNow about Update Sets? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 11/243 A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance om.c Answer: A ps m Explanation: du am Question: 18 ex id al Which of the following is used to initiate a flow?.v w w A. A Trigger w B. Core Action // s: C. A spoke tp D. An Event ht Answer: A Explanation: Question: 19 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 12/243 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides om C. Service Catalog variables cannot affect the order price.c D. Service Catalog variables are global by default ps m Answer: D du am Explanation: ex id Question: 20 al.v w w Which one of the following statements is true about Column Context Menus? // w s: A. It displays actions such as creating quick reports, configuring the list, and exporting data tp B. It displays actions related to filtering options, assigning tags, and search ht C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship Answer: A Explanation: https://www.validexamdumps.com/CSA.html Questions and Answers PDF 13/243 Question: 21 Which one statement correctly describes Access Control rule evaluation? A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first om B. If more than one rule applies to a row, the older rule is evaluated first.c C. If a row level rule and a field level rule exist, both rules must be true before an operation is ps allowed m D. Rules are evaluated from the general to the specific, so a table rule must be active to continue du am Answer: D ex id Explanation: al.v Question: 22 w w // w When using the Load Data and Transform Map process, what is the Mapping Assist used for? s: tp ht A. Mapping fields using the Import Log B. Mapping fields using Transform History C. Mapping fields using an SLA D. Mapping fields using a Field Map Answer: D https://www.validexamdumps.com/CSA.html Questions and Answers PDF 14/243 Explanation: Question: 23 Which one of the following statements describes the contents of the Configuration Management om Database (CMDB)?.c ps A. The CMDB contains data about tangible and intangible business assets m B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a du company am C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items ex id al Answer: A.v w Explanation: w // w Question: 24 s: tp ht In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field https://www.validexamdumps.com/CSA.html Questions and Answers PDF 15/243 Answer: A Explanation: Question: 25 om.c Which statement is true about business rules? ps m A. A business rule must run before a database action occurs B. A business rule can be a piece of Javascript du am C. A business rule must not run before a database action occurs ex D. A business rule monitors fields on a form id al Answer: B.v w w Explanation: // w s: Question: 26 tp ht Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit https://www.validexamdumps.com/CSA.html Questions and Answers PDF 16/243 D. onLoad E. onEdit F. onChange G. onSave Answer: A,C,D,F om Explanation:.c ps Question: 27 m du am Which type of tables may be extended by other tables, but do not extend another table? ex id A. Base Tables al B. Core Tables.v w C. Extended Tables w D. Custom Tables // w s: Answer: A tp ht Explanation: Question: 28 Which of the following statement describes the purpose of an Order Guide? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 17/243 A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information om Answer: C.c Explanation: ps m du Question: 29 am ex Which tool is used to have conversations with logged-in users in real-time? id al A. Connect Chat.v w B. Now Messenger w C. User Presence // w D. Comments s: tp ht Answer: A Explanation: Question: 30 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 18/243 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View om.c ps Answer: A,C,D,E m du Explanation: am Question: 31 ex id al What is a formatter? Select one of the following..v w w A. A formatter allows you to configure applications on your instance // w B. A formatter is a form element used to display information that is not a field in the record s: C. A formatter allows you to populate fields automatically tp ht D. A formatter is a set of conditions applied to a table to help find and work with data Answer: B Explanation: Question: 32 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 19/243 When searching using the App Navigator search field, what can be returned? (Choose four.) A. Names of Applications and Modules B. Names of Modules C. Names of Applications om D. Favorites.c ps E. History Records m F. Titles of Dashboard Gauges du am Answer: A,B,C,D ex Explanation: id al.v Question: 33 w w // w Which technique is used to get information from a series of referenced fields from different tables? s: tp ht A. Table-Walking B. Sys_ID Pulling C. Dot-Walking D. Record-Hopping Answer: C https://www.validexamdumps.com/CSA.html Questions and Answers PDF 20/243 Explanation: Question: 34 What is a schema map? om A. A schema map enables administrators to define records from specific tables as trouble sources for.c Configuration Items ps B. A schema map graphically organizes the visual task boards for the CMDB m C. A schema map graphically displays the Configuration Items that support a business service du D. A schema map displays the details of tables and their relationships in a visual manner, allowing am administrators to view and easily access different parts of the database schema ex Answer: D id al.v Explanation: w w w Question: 35 // s: tp Which one of the following statements best describes the purpose of an Update Set? ht A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are https://www.validexamdumps.com/CSA.html Questions and Answers PDF 21/243 applied Answer: A Explanation: Question: 36 om.c ps Which of the following can be customized through the Basic Configuration UI 16 module? (Choose m three.) du am A. Banner Image ex B. Record Number Format id C. Browser Tab Title al D. System Date Format.v E. Form Header Size w w w Answer: A,C,D // s: tp Explanation: ht Question: 37 What is the function of user impersonation? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 22/243 A. Testing and visibility B. Activate verbose logging C. View custom perspectives D. Unlock Application master list Answer: A om Explanation:.c ps Question: 38 m du am What information does the System Dictionary contain? ex id A. The human-readable labels and language settings al B. The definition for each table and column.v w C. The information on how tables relate to each other w D. The language dictionary used for spell checking // w s: Answer: B tp ht Explanation: Question: 39 When working on a form, what is the difference between Insert and Update operations? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 23/243 A. Insert creates a new record and Update saves changes, both remain on the form B. Insert creates a new record and Update saves changes, both exit the form C. Insert saves changes and exits the form, Update saves changes and remains on the form D. Insert saves changes and remains on the form, Update saves changes and exits the form om Answer: B.c Explanation: ps m du Question: 40 am ex How is the Event Log different from the Event Registry? id al A. Event Log contains generated Events, the Event Registry is a table of Event definitions.v w B. Event Log is formatted in the Log style, the Event Registry displays different fields w C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that w were triggered during the day (24-hour period) // s: D. Event Log is the same as the Event Registry tp ht Answer: A Explanation: Question: 41 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 24/243 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services om C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue.c D. A Dictionary Override sets field properties in extended tables ps m du Answer: D am Explanation: ex id Question: 42 al.v w w Which group of permissions is used to control Application and Module access? // w s: A. Access Control Rules tp B. UI Policies ht C. Roles D. Assignment Rules Answer: C Explanation: https://www.validexamdumps.com/CSA.html Questions and Answers PDF 25/243 Question: 43 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services om B. A Record Producer creates user records.c C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests ps D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from m the Service Catalog du am Answer: D ex id Explanation: al.v Question: 44 w w // w Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog s: have in common? tp ht A. They direct the user to a record producer B. They direct the user to a catalog property C. They direct the user to a catalog UI policy D. They direct the user to a catalog client script https://www.validexamdumps.com/CSA.html Questions and Answers PDF 26/243 Answer: A Explanation: Question: 45 om What is the Import Set Table?.c ps A. A table where data will be placed, post-transformation m B. A table that determines relationships C. A staging area for imported records du am D. A repository for Update Set information ex id Answer: C al.v Explanation: w w w Question: 46 // s: tp ht What is a characteristic of importing data into ServiceNow? A. An existing Transform Map can be used one time on the same import set B. Coalesce fields are used only after running Transform C. Any user can manage and set up import sets D. An existing Transform Map can be used multiple times on the same import set https://www.validexamdumps.com/CSA.html Questions and Answers PDF 27/243 Answer: D Explanation: Question: 47 om.c What module in the Service Catalog application does an Administrator access to begin creating a ps new item? m du A. Maintain Categories am B. Maintain Items ex C. Content Items id D. Items al.v Answer: B w w w Explanation: // s: tp Question: 48 ht Which of the following allows a user to edit field values in a list without opening the form? A. Data Editor B. Edit Menu https://www.validexamdumps.com/CSA.html Questions and Answers PDF 28/243 C. List Editor D. Form Designer Answer: C Explanation: om Question: 49.c ps m Which three Variable Types can be added to a Service Catalog Item? du am A. True/False, Multiple Choice, and Ordered ex B. True/False, Checkbox, and Number List id C. Number List, Single Line Text, and Reference al D. Multiple Choice, Select Box, and Checkbox.v w w Answer: D // w s: Explanation: tp ht Question: 50 How are Workflows moved between instances? A. Workflows are moved using Update Sets https://www.validexamdumps.com/CSA.html Questions and Answers PDF 29/243 B. Workflows are moved using Transform Maps C. Workflows are moved using Application Sets D. Workflows cannot be moved between instances Answer: A Explanation: om.c Question: 51 ps m du The baseline Service Catalog homepage contains links to which of the following components? am ex A. Record Producers, Order Guides, and Catalog Items id B. Order Guides, Item Variables, and Workflows al C. Order Guides, Catalog Items, and Workflows.v w D. Record Producers, Order Guides, and Item Variables w // w Answer: A s: tp Explanation: ht Question: 52 Which of the following statements is true when a new table is created by extending another table? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 30/243 A. The new table archives the parent table and assumed its roles in the database B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table om Answer: C.c ps Explanation: m Question: 53 du am ex id Where can Admins check which release is running on an ServiceNow instance? al.v w A. Memory Stats module w B. Stats module w C. System.upgraded table // s: D. Transactions log tp ht Answer: B Explanation: Question: 54 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 31/243 A knowledge article must be which of the following states to display to a user? A. Published B. Drafted C. Retired D. Reviewed om.c ps Answer: A m du Explanation: am Question: 55 ex id al What is the name of the conversational bot platform that provides assistance to help users obtain.v information, make decisions, and perform common tasks? w w w A. Answer Agent // s: B. live Feed tp C. Virtual Agent ht D. Connect Chat Answer: C Explanation: https://www.validexamdumps.com/CSA.html Questions and Answers PDF 32/243 Question: 56 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table om C. To present related fields.c D. To present related records ps m du am Answer: D Explanation: ex id Question: 57 al.v w w Which one of the following statements describes the purpose of a Service Catalog workflow? // w s: A. A Service Catalog workflow generates three basic components: item variable types, tasks, and tp approvals ht B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications https://www.validexamdumps.com/CSA.html Questions and Answers PDF 33/243 Answer: C Explanation: Question: 58 om Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?.c ps m A. report du B. workflow am C. event ex D. task id al Answer: D.v w Explanation: w // w Question: 59 s: tp ht Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP https://www.validexamdumps.com/CSA.html Questions and Answers PDF 34/243 D. SSO E. FTP authentication Answer: B,C,D Explanation: om Question: 60.c ps m Access Control rules may be defined with which of the following permission requirements? (Choose du three.) am ex A. Roles id B. Conditional Expressions al C. Assignment Rules.v D. Scripts w w E. User Criteria w F. Groups // s: tp Answer: A, B,D ht Explanation: Question: 61 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 35/243 Which one of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-Service om Answer: D.c ps Explanation: m Question: 62 du am ex id ServiceNow is a single-instance, multiple tenant architecture? al.v w A. True w B. False // w s: Answer: B tp ht Explanation: Question: 63 What are the main UI component(s) of the ServiceNow Platform? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 36/243 A. Banner Navigator B. Banner Frame C. Application Frame D. Application Navigator E. Content Menu F. Content Frame om.c ps Answer: B, D, F m du Explanation: am Question: 64 ex id al There are _____ common types of Interfaces (Numeric Value).v w 6: There are six common types of interfaces w // w A. Homepage: Consists of navigational elements, functional controls, and platform information. s: B. List: Display records from a data table, as well as allow you to edit the record information using the tp List Editor functionally. ht C. Form: Data is entered into ServiceNow through forms D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen. E. Maps: Display ServiceNow data graphically on a Google map F. Timelines: Used to track tasks or projects https://www.validexamdumps.com/CSA.html Questions and Answers PDF 37/243 Answer: C Explanation: Question: 65 om Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?.c ps m A. Form du B. List am C. Dashboard ex D. Timeline id al Answer: C.v w Explanation: w // w Question: 66 s: tp ht What are the three components of a filter condition? A. Table B. Value C. Field https://www.validexamdumps.com/CSA.html Questions and Answers PDF 38/243 D. Operator Answer: B, C, D Explanation: Question: 67 om.c ps Configuration will not affect what others see on their forms. m A. True du am B. False ex id Answer: B al.v Explanation: w w w Question: 68 // s: tp ht What displays a set of records from a table? A. View B. Dashboard C. Panel D. List https://www.validexamdumps.com/CSA.html Questions and Answers PDF 39/243 Answer: D Explanation: Question: 69 om.c A User is stored in which table? ps m A. User [sys_user] B. User [ sys_user_group] du am C. User [ syst_user_profile] ex D. User [user_profile] id al Answer: A.v w w Explanation: // w s: Question: 70 tp ht A group is stored in which table? A. Group[user group] B. Group[sys_user] C. Group[sys_user_group] https://www.validexamdumps.com/CSA.html Questions and Answers PDF 40/243 D. Group[sys_user_group_profile] Answer: C Explanation: Question: 71 om.c ps What are the 6 methods available for user authentication? m du A. Local Database: The user name and password in their user record in the instance database. am B. Multifactor: The user name and password in the database and passcode sent to the user's mobile ex device that has Google Authenticator installed id C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database. al.v D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has w a matching user account in the database. w E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user w account in the database. // s: F. Digest Token: An encrypted digest of the user name and password in the user record. tp ht Answer: ABCDEF Explanation: Question: 72 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 41/243 A role is recorded in which table? A. Role[sys_user] B. Role[sys_user_profile] C. Role[sys_user_record] D. Role[sys_user_role] om Answer: A.c ps Explanation: m Question: 73 du am ex id What are the 5 provided Roles by ServiceNow? al.v w A. System Administrator: The admin role provides access to all platform features, applications, w functions and data. w B. Specialized Administrator: Specialized administrator roles manage specific functions or // applications, such as Assignment Rules, Knowledge base, reports, or web services s: tp C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. ht D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. Answer: ABCDE https://www.validexamdumps.com/CSA.html Questions and Answers PDF 42/243 Explanation: Question: 74 What are the two aspects to LDAP Integration? om A. Data Population.c B. Data formatting ps C. Authorization m du D. Authentication am Answer: A, D ex id Explanation: al.v w Question: 75 w // w s: ServiceNow uses what term to describe all the data saved within a particular form? tp ht A. Fields B. Form C. Record D. Lists Answer: C https://www.validexamdumps.com/CSA.html Questions and Answers PDF 43/243 Explanation: Question: 76 Tables are made up of which of the following? om.c A. records ps B. lists m du C. forms. D. fields am ex Answer: A, D id al Explanation:.v w w Question: 77 // w s: tp Which application is used to change the number format per table? ht A. Number Maintenance B. System Maintenance C. Table Maintenance D. Record Maintenance https://www.validexamdumps.com/CSA.html Questions and Answers PDF 44/243 Answer: A Explanation: Question: 78 om Record numbers have to be manually incremented.c ps A. True m B. False du am Answer: B ex id Explanation: al.v Question: 79 w w // w s: What is the master table that contains a record for each table in the database? tp ht A. [sys_master_db] B. [sys_db_object] C. [sys_master_object] D. [sys_object_db] Answer: B https://www.validexamdumps.com/CSA.html Questions and Answers PDF 45/243 Explanation: Question: 80 Knowledge articles within a knowledge base are grouped by category. om.c A. True ps B. False m du Answer: A am ex Explanation: id al Question: 81.v w w w Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and // management assignments. s: tp ht A. True B. False Answer: A Explanation: https://www.validexamdumps.com/CSA.html Questions and Answers PDF 46/243 Question: 82 What are the four knowledge workflows available in the ServiceNow base instance? A. Approval publish: Request approval from a manager of the knowledge base before moving the om article it the publish state.c B. Instant Publish: Immediately publishes a draft article without requiring an approval ps C. Instant Retire: Immediately retires a published article without requiring an approval m D. Retire Knowledge: Moves a knowledge article to the retired state. du am Answer: A ex id Explanation: al.v Question: 83 w w // w What is a way that you can mark a knowledge article for review? s: tp ht A. Flag article B. Review C. Bookmark D. On Hold Answer: A https://www.validexamdumps.com/CSA.html Questions and Answers PDF 47/243 Explanation: Question: 84 What are the two pathways to view feedback left on a published article? om.c A. Knowledge > articles > My Flagged ps B. Knowledge base > my knowledge > flagged articles m du C. Knowledge > My articles > Flagged D. Knowledge > articles > published am ex Answer: A, D id al Explanation:.v w w Question: 85 // w s: tp What is the purpose of flagging an article in a knowledge base? ht A. To mark an article to read later. B. Allow a user to submit feedback about an article C. Reporting an error Answer: B https://www.validexamdumps.com/CSA.html Questions and Answers PDF 48/243 Explanation: Question: 86 What defines conditions that are evaluated against users to determine which users can create, read, om write, and retire knowledge articles..c ps A. User conditions m B. User info du C. User Criteria am D. User permissions ex id Answer: C al.v Explanation: w w w Question: 87 // s: tp ht Where would you go in ServiceNow to order services and products offered by various departments? A. Service Catalog B. Self Service C. Service Department D. Customer Service https://www.validexamdumps.com/CSA.html Questions and Answers PDF 49/243 Answer: A Explanation: Question: 88 om.c What refers to an application or system that accesses a remote service or another computer system, ps known as a server? m du A. Server am B. Client ex C. Script id D. Policies al.v Answer: B w w w Explanation: // s: tp Question: 89 ht FILL IN THE BLANK _______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. https://www.validexamdumps.com/CSA.html Questions and Answers PDF 50/243 Answer: Server Explanation: Question: 90 database live at the Data Center. om A. True.c B. False ps m Answer: A du am Explanation: ex id Question: 91 al.v w Business Rules are used to enforce mandatory data on a form. w // w s: A. True tp B. False ht Answer: B Explanation: Question: 92 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 51/243 UI Policy can make fields read-only, mandatory, or hidden. A. True B. False om Answer: A.c Explanation: ps m du Question: 93 am ex Which are states that you can make a field on a form using UI Policy? id al A. read-only.v w B. write-only w C. Necessary // w D. Mandatory s: E. Empty tp ht F. Hidden Answer: A, D, F Explanation: Question: 94 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 52/243 Data Policy can enforce mandatory data on import. A. True B. False om Answer: A.c ps Explanation: m Question: 95 du am ex id UI Action can prompt that an Incident has been successfully submitted. al.v w A. True w B. False // w s: Answer: A tp ht Explanation: Question: 96 What is the difference between UI Policy and UI Action? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 53/243 A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users. B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users. Answer: B om Explanation:.c ps m Question: 97 du am Which one of the following statements describes a characteristic of role assignment? ex id A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that al role.v w B. Users can click on the Personalize Role feature to try different roles w C. A role is granted to a user by the System Administrator w D. Each user has a role in the ServiceNow platform // s: tp Answer: A ht Explanation: Question: 98 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 54/243 What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers A. You should never assign roles to groups. B. You should assign roles to users. C. You should assign roles to groups D. You should add users to groups om Answer: C ,D.c ps Explanation: m Question: 99 du am ex id Which configuration allows you to use a script to coalesce data in Import Sets? al.v w A. Multiple-field coalesce w B. No coalesce // w C. Conditional coalesce s: D. Single-field coalesce tp ht Answer: C Explanation: Question: 100 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 55/243 Which one of the following modules can be used to view field settings for a table? A. Tables & Columns B. Access Control C. Columns and Fields D. Tables and Fields om.c ps Answer: A m du Explanation: am Topic 2, Exam Pool B ex id al Question: 101.v w w What is a role in ServiceNow? // w s: A. A role is one record m the Role [sys_user_role] table tp ht B. A role is one record in the Role Iuser_sys_role] table C. A role is a persona used In Live Feed Chat D. A role Is a set of modules for a particular application Answer: A Explanation: https://www.validexamdumps.com/CSA.html Questions and Answers PDF 56/243 Question: 102 What are the three components of a filter condition? A. Field. Operator and Value om B. Condition. Operator, and Value.c C. Field, Condition, and Value ps D. Variable, Field, and Value m du Answer: A am ex Explanation: id al Question: 103.v w w w Which one of the following statements is true? // s: tp A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field ht B. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident C. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values D. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section https://www.validexamdumps.com/CSA.html Questions and Answers PDF 57/243 Answer: D Explanation: Question: 104 om What kind of data can Import Sets use to populate tables in ServiceNow?.c ps A. CSS, SOAP, and Excel m B. XML. CSV, and Excel C. SOAP, REST, and XML du am D. XML, SOAP, and CSS ex id Answer: B al.v Explanation: w w w Explanation: // s: https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import- tp sets/concept/c_ImportDataUsingImportSets.html ht Question: 105 What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 58/243 A. The Task table is the only table that can be a destination for imported data in the Transform Map module B. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module C. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module D. Any ServiceNow table can be a destination for imported data in the Transform Map module om Answer: B.c ps Explanation: m Question: 106 du am ex id Which one of the following is NOT a type of Visual Task Board? al.v w A. Feature w B. Guided boards w C. Flexible // s: D. Freeform tp ht Answer: A Explanation: Explanation: https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task- https://www.validexamdumps.com/CSA.html Questions and Answers PDF 59/243 boards/reference/r_BoardStructure.html Question: 107 What is the purpose of a Data Policy? om A. Data Policies enforce security.c B. Data Policies standardize data in Update Sets ps C. Data Policies enforce data consistency m du D. Data Policies apply to lists to standard data am Answer: C ex id Explanation: al.v w Question: 108 w // w s: A change request has been approved and assigned to you as the system administrator to change the tp Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken'' ht A. Go to the Number Maintenance application and change the prefix to "IN" for incident B. Create a Business Rule that modifies the prefix before the Insert operation C. The prefix of an incident cannot be changed because it is a built-in feature D. Submit a Change Request to ServiceNow Technical Support https://www.validexamdumps.com/CSA.html Questions and Answers PDF 60/243 Answer: A Explanation: Question: 109 om How do you make a list filter available to everyone?.c ps A. Make active, set visibility, and save m B. Assign a name, set visibility, and save C. Assign a group, set visibility, and save du am D. Make active, assign a name, and save ex id Answer: B al.v Explanation: w w w Question: 110 // s: tp ht What is NOT an example of a UI Action? A. Search B. Form buttons C. list Buttons D. Related Links https://www.validexamdumps.com/CSA.html Questions and Answers PDF 61/243 Answer: C Explanation: Question: 111 om.c In addition to the admin role, which one of the following roles allows a user to add or remove fields ps from a list? m du A. personal ize.control am B. personal_list ex C. ul_page_admin id D. ui_action_admin al.v Answer: A w w w Explanation: // s: tp Question: 112 ht What is the purpose of the Event Registry? A. The Event Registry lists all Events that have successfully completed within a 24-hour period B. The Event Registry is a list of all Events that originate through an integration https://www.validexamdumps.com/CSA.html Questions and Answers PDF 62/243 C. The Event Registry is a module that provides Event definitions D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script Answer: A Explanation: om.c Question: 113 ps m du What Is the purpose of the Fitter navigator In the Application Navigator? am ex A. Filter applications in order of use id B. Quickly navigate to applications and modules al C. Collapse and expand applications.v D. List applications In order of Top Requests w w w Answer: C // s: tp Explanation: ht Question: 114 What is the difference between a Ul Policy and Data Policy? https://www.validexamdumps.com/CSA.html Questions and Answers PDF 63/243 A. Data Policies run only after Ul Policies run successfully B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services om Answer: D.c ps Explanation: m Question: 115 du am ex id What is an Event in ServiceNow? al.v w A. An Event is a trigger that has a direct response in the platform w B. An Event is an indication to the ServiceNow processes that something has occurred w C. An Event is an indicator that a Priority 1 (P1) Incident has been logged // s: D. An Event is a recognized, scheduled occurrence of a process tp ht Answer: B Explanation: Question: 116 https://www.validexamdumps.com/CSA.html Questions and Answers PDF 64/243 Which one of the following is an accurate list of changes that are captured in an Update Set? A. Changes made to tables, forms, schedules, and client scripts B. Changes made to tables, forms, views, and fields C. Changes made to: tables, forms. Business Rules, and data records D. Changes made to: tables. forms groups, and configuration items (Cls) om.c ps Answer: A m du Explanation: am Question: 117 ex id al What are the three permission requirements that must evaluate to true for an access control rule to.v apply? w w Choose 3 answers // w s: A. Conditions tp B. table. ht C. Roles D. Script E. table." F. table.none Answer: CDE https://www.validexamdumps.com/CSA.html Questions and Answers PDF 65/243 Explanation: Question: 118 When does the Submit button appear on a form? om.c A. When saving an old record ps B. When creating a new record m du C. When changing the reference field in an existing record D. When updating an existing record am ex Answer: B id al Explanation:.v w w Question: 119