Podcast
Questions and Answers
What are the three key tables in the CMDB?
What are the three key tables in the CMDB?
What is the graphical interface to visualize CIs and their relationships called?
What is the graphical interface to visualize CIs and their relationships called?
Name three key tables in the CMDB.
Name three key tables in the CMDB.
cmdb, cmdb_rel_ci, cmdb_ci
Select three facts about CSDM.
Select three facts about CSDM.
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Name four benefits that an accurate, up to date CMDB presents to an IT Team.
Name four benefits that an accurate, up to date CMDB presents to an IT Team.
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Toggle between the _____ _____ _____ view and the form view using the options in the form title bar.
Toggle between the _____ _____ _____ view and the form view using the options in the form title bar.
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_____ _____ discovers and models the relationships and dependencies between discovered CIs and automatically populates this information into the CMDB.
_____ _____ discovers and models the relationships and dependencies between discovered CIs and automatically populates this information into the CMDB.
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As it relates to ServiceNow, LDAP is an abbreviation for what?
As it relates to ServiceNow, LDAP is an abbreviation for what?
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_____ help monitor and discover what system components are needed for effective and efficient business processes and IT service management.
_____ help monitor and discover what system components are needed for effective and efficient business processes and IT service management.
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Select two items that relate to a Configuration Item.
Select two items that relate to a Configuration Item.
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ServiceNow Service Mapping uses a _____ _____ approach to overlay service maps onto existing configuration data to connect CIs underlying a given service, making the CMDB service aware.
ServiceNow Service Mapping uses a _____ _____ approach to overlay service maps onto existing configuration data to connect CIs underlying a given service, making the CMDB service aware.
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To review or create new Suggested Relationships navigate to:
To review or create new Suggested Relationships navigate to:
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Name three CIs.
Name three CIs.
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Name three CMDB components from the list below.
Name three CMDB components from the list below.
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Select two facts about CSDM.
Select two facts about CSDM.
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Study Notes
Key CMDB Tables
- The three key CMDB tables are
cmdb,cmdb_rel_ci, andcmdb_ci.
CMDB Benefits
- An accurate CMDB helps IT teams with:
- Locating failed changes and related incidents.
- Reducing downtime by facilitating impact analysis of proposed changes.
- Assessing problem trends related to specific CIs.
- Managing incidents that affect CIs and service delivery.
CMDB Graphical Interface
- Dependency Views provide a graphical visualization of CIs and their relationships.
ServiceNow Service Mapping
- This approach helps discover and model relationships and dependencies between CIs.
- Service Mapping overlays service maps onto existing configuration data, making the CMDB service-aware.
Configuration Item (CI)
- A CI can be a tangible device (hardware, software, servers) or an intangible entity (business services, email).
CSDM
- CSDM stands for "Configuration Service Data Management".
- It provides:
- Standard terms and definitions for CMDB.
- Best practices for CMDB data modeling and management.
- Guidance on service modeling and recommended mappings.
- Out-of-the-box CMDB core tables.
CMDB Components
- CMDB components include:
- Dependency Views
- Business Services
- Processes
Suggested Relationships
- Navigate to
ALL > Configuration > Relationships > Suggested Relationshipsto review or create new suggested relationships.
LDAP
- LDAP stands for "Lightweight Directory Access Protocol".
- It is used for directory services in ServiceNow.
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Description
This quiz covers essential concepts of Configuration Management Database (CMDB) including key tables, benefits, and the role of ServiceNow Service Mapping. Test your understanding of configuration items (CIs) and how they interact within the CMDB framework. Gain insights into effective management of IT services and their dependencies.
