Interpreter Script PDF
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Summary
This document is a script for an interpreter, covering procedures for handling client calls, including clarification requests and closing statements. It details protocols for situations where clients might need more information. The document includes instructions for handling client requests, providing alternative numbers, and interpreting questions correctly.
Full Transcript
**Me:** Thank you for calling. This is Urusha, Interpreter ID 448138 for Nepali. I am proud to serve you. This call may be monitored for Training and Quality Assurance purposes. Is your customer/patient with you or do you need me to call them for you?" Is your customer/patient with you or do you ne...
**Me:** Thank you for calling. This is Urusha, Interpreter ID 448138 for Nepali. I am proud to serve you. This call may be monitored for Training and Quality Assurance purposes. Is your customer/patient with you or do you need me to call them for you?" Is your customer/patient with you or do you need me to call them for you? **Client: If the client state dial out is needed:** 1. Certainly. What is the number you would like me to dial, please, beginning with the area code? 2. Whom should we ask for? 3. *How would you like me to introduce you to your caller, ma'am/sir?* 4. If we get a voicemail, would you like to leave a message? 5. **Number busy of LEP:**Is there an alternate number you would like me to dial for you? 6. Please hold for your dial out. 7. नमस्ते, म तपाईंको अनुवादक हुनेछु। म तपाईंलाई सेवा गर्न पाउँदा गर्व महशुस गर्छु। यो कल प्रशिक्षण र गुणस्तरको उद्देश्यका लागि निगरानी गरिन सक्छ। हामीसँग XYZ COMPANY बाट प्रतिनिधि ABC लाइनमा हुनुहुन्छ। 8. तपाईंले भनेको सबै कुरा गोप्य राखिनेछ। 9. Thank you for holding, I have introduced myself and you and I'm ready for your instructions. **Client: If the client state dial out is needed:** I am ready for your instructions - **If Client refuses to answer data collections question:** **Unfortunately, without the proper answer to the Data Collection questions required by your organization, I cannot proceed, but if you call us back with the requested information, we will be happy to assist you.** - **Requesting Clarification with Client** 1. I'm sorry, Dr. ABC but the interpreter requests an explanation of....... 2. This is the interpreter, Mr. ABC, would you please explain the term.... 3. *This is the interpreter speaking", "The interpreter respectfully requests a repetition of the last three words.* - **Long Sentences** *Sir/Ma'am, this is the interpreter speaking, to ensure accuracy and quality, I would appreciate it if you could give me the information in smaller/shorter segments.* - **Not understanding what LEP is saying** 1. I'm sorry, this is the interpreter, Sir; please allow me a minute to verify a term with Mrs. ABC 2. Could the interpreter ask Mrs. Lugo to repeat her last response? - ***Closing*** It was a pleasure serving you today and thank you for using our service. Have a good rest of your day.