SABRE-GDS-booking-instructions-for-Transavia.pdf

Basic Sabre Formats and Functions TRAINING GUIDE Table of Contents Table of Contents....................................................................................................................... 1 Objectives..................................................

Basic Sabre Formats and Functions TRAINING GUIDE Table of Contents Table of Contents....................................................................................................................... 1 Objectives.................................................................................................................................. 3 Overview.................................................................................................................................... 3 Working in the Sabre System..................................................................................................... 4 Introduction to the Travel Agency Environment.......................................................................... 4 Sabre Keyboard......................................................................................................................... 5 Sign-in and Sign-out................................................................................................................... 7 Passcode Guidelines............................................................................................................. 8 Sign-out................................................................................................................................. 9 Sabre Work Areas...................................................................................................................... 9 City Pair Availability.................................................................................................................... 9 Encode/Decode, Sabre Atlas............................................................................................... 10 Display City Pair Availability................................................................................................. 11 Sell From City Pair Availability............................................................................................. 15 Flight Information................................................................................................................. 17 Insert and Cancel Segments............................................................................................... 21 Create and Modify Passenger Name Records......................................................................... 23 Itinerary............................................................................................................................... 24 Name Field.......................................................................................................................... 24 Phone Field......................................................................................................................... 27 Ticketing Field..................................................................................................................... 28 Received From Field........................................................................................................... 28 Optional PNR Data................................................................................................................... 29 Remarks Field..................................................................................................................... 29 Address Fields..................................................................................................................... 31 Passenger E-Mail Address Field......................................................................................... 32 Frequent Traveler Numbers................................................................................................. 33 OSI (Other Service Information).......................................................................................... 34 SSR (Special Service Request)........................................................................................... 35 DK Number Field in PNR..................................................................................................... 37 Divide, Increase/Reduce, and Clone PNRs.............................................................................. 39 Divide PNR.......................................................................................................................... 39 Increase Number in Party.................................................................................................... 42 Reduce Number in Party..................................................................................................... 42 Clone PNR Data.................................................................................................................. 43 Sabre Replay............................................................................................................................ 44 Common Calls and Error Responses....................................................................................... 47 Additional References.............................................................................................................. 49 Edition 1.1 (November 2006) © 2006 Sabre Inc. All rights reserved. This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited.  Sabre, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies. Basic Sabre Formats and Functions Training Guide November 2006 Table of Contents 2 Objectives Upon completion of this course, you will understand: The importance of providing software support to subscribers Fundamental Sabre keyboard functions Sign in/Sign out formats and guidelines City pair availability displays and formats How to build and modify passenger reservations How to use the Sabre Replay function Overview Sabre Holdings recognizes the importance of providing our travel agent customers the functionality and product support necessary to provide comprehensive travel services to their clients. Global Customer Support Center specialists must understand Sabre global distribution system functions and learn various formats to be adequately prepared to support calls from our valued subscribers. You will be presented with a wide range of questions and problem solving challenges from subscribers with various backgrounds and levels of experience. You will diagnose problems, advise formats and solutions, assist with business tools, and escalate issues when necessary. While providing the requested technical assistance, Software Support specialists are also expected to demonstrate excellent customer service skills. It is important that you become familiar with the wide range of Sabre products and services in order to successfully provide software helpdesk assistance. During this training course, we will cover topics to help you learn procedures and trouble shooting techniques in order to deliver our products and services to the travel agency community. You will be introduced to basic concepts and continually build upon that foundation during and after classroom instruction. You will gain the knowledge and background needed to become proficient and successful as a Customer Support Specialist. Basic Sabre Formats and Functions Training Guide November 2006 Objectives 3 Working in the Sabre System Travel agents access Sabre functions by various point of sale solutions: Sabre for Windows, MySabre, and Turbo Sabre. You will work primarily in host Sabre and learn skills that prepare you to support our subscribers regardless of which application they use. Sabre for Windows has been the most common method of access and it is currently used by most of our Software Support specialists. However, more and more customers are migrating to MySabre so it is important that you become capable of working in both systems. Introduction to the Travel Agency Environment The travel agencies of today provide a wide variety of services to the traveling public. They demand more than just air travel. Car, hotel, cruise, train, and tour reservations are also required. In the past, most services had to be obtained by telephoning the various vendors for schedules, availability, and reservations. With the onset of Computer Reservation Systems (CRS), these services may be obtained in seconds, with minimal need for phone calls. Our Sabre customers subscribe to the most sophisticated computerized reservation system on the market. The Sabre system is the gateway to the world of travel and travel-related services. Sabre is a mainframe CRS system located underground in Tulsa, Oklahoma. It was installed in Briarcliff Manor, NY in 1963, and was made widely available to the travel industry in 1976. Sabre is the largest non-government real time system, second only to the system maintained by the US government. This student reference will provide information to familiarize you with the terminology and concepts of the agency environment as they pertain to Sabre. It will also provide the tools necessary to service clients in a professional and timely manner, which will be profitable and beneficial to you and our customers. Some amazing statistics: More than 41,000 travel agencies in 112 countries use Sabre More than $71 million in travel is booked through Sabre each year More than 400 million bookings per year Approximately 36% of all reservations made in the world are booked through Sabre More than 440 airline carriers More than 42,000 hotel properties More than 50 car rental companies Has an average response time of under 3 seconds At its peak, processes more than 7,300 messages per second Basic Sabre Formats and Functions Training Guide November 2006 Working in the Sabre System 4  Sabre Keyboard You must become familiar with the keys and functions of the Sabre keyboard in order to effectively perform your job responsibilities. You will also be called upon to offer keyboard guidance and direction to customers while providing technical support. Print Scroll Pause ESC Screen Lock Num Scroll Reset F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 * ASSIGN Break Lock Caps Lock Lock LN Home PgUp ~OPT _= + + Backspace Insert `FLD 1 2 3 4 5 6 7 88 9 0 __ = * Clear CH ReEnt Num Lock / * - AVAIL FLIFO GFAX FAX RMKS RCVD TKT TL FONE SEG NAME DSPLY CLEAR-ALL EOP SOM Q W E R T Y U I O P { [ } ] | \ LN End PgDn Delete Home PgUp Tab [ ] \ MEMO Reset CH 7 8 9 CLNDR UMSG I-SAB PROG CHNG RETRN END-ITEM EMEM + A S D F G L : : " ; Print-Enter Caps H J K : ' Enter 4 5 6 Lock SPLIT FULL CONFG HELP KYBD ERASE CROSS Z X V < > ? C B N M Partn End PgDn Shift ,. Shift / 1 2 3 CALC CLSVC MONTR NEW# CSS IAS Enter Page Partn Page Ins Del ALT CTRL ALT CTRL. 0 Definition of “Cursor” A blinking character on the Sabre screen which indicates placement of the next character to be typed. Parts of the Keyboard Component Function PF keys Also called programmable function keys. Used to program and store formats that are used repeatedly. Numeric key pad Functions as a calculator. Arrow keys Used to move the cursor up, down, left and right on the screen. Insert / Delete keys Used to insert or delete a space or character. Erase key Erases the character to the left of the cursor. CTRL key When depressed in conjunction with another key or keys, it will perform a function. ALT key When depressed in conjunction with another key it will perform a function. Basic Sabre Formats and Functions Training Guide November 2006 Sabre Keyboard 5  Sabre Keys Sabre Key Function The Home key moves the cursor to the top left corner of Home the CRT screen. Data on the screen is not erased. This key will reset your SOM (Start of Message). End The Memo key is used to place text in the upper portion of the screen and is often used as a note pad. Text in the MEMO Memo area of the screen will not inhibit any functionality. PgDn The Reset key will return the cursor to the left margin of the screen, one line at a time. This key will reset your Reset SOM to the left margin of the next line on your screen. PgUp The Re-enter key allows you to input a previously-entered ReEnt format without retyping all of the data. Backspace This key is used to clear all data on the screen and return the cursor to the upper left corner of the screen. The Clear default of this key may be changed to become the backspace key. This key is located to the left of the Enter key. When " ; pressed the symbol appears on the screen. The key is ' = used to combine related commands in Sabre, i.e., Pricing, ticketing and invoicing. Note: The symbol used to illustrate this keystroke is ‡. + + The Display key is typically used to display a PNR or = * elements of a PNR. Note: The symbol used in printed material to illustrate this keystroke is *. The Change key is used in conjunction with Sabre { [ commands to delete or alter data. [ Note: The symbol used in printed material to illustrate this keystroke is ¤. Print-Enter This key performs a function similar to the carriage return Enter on a typewriter. Pressing it directs the computer to send data to Sabre’s memory. This key is used to connect more than one command and enter them simultaneously. Note: The symbol used in printed documents to illustrate this key is. ESC This key is known as the “Escape” key and is used to Reset reset the SOM (Start of Message) to the beginning of the next line. Basic Sabre Formats and Functions Training Guide November 2006 Sabre Keyboard 6  Identification Code Keys The first row of the keyboard allows you to create or display a Passenger Name Record (PNR). The keys are labeled with codes to identify their function. Below is an illustration and explanation of the Identification Code Keys (ICK). 1 2 3 4 5 6 7 8 9 0 - * AVAIL FLIFO GFAX FAX RMKS RCVD TKT TL FONE SEG NAME DSPLY Code Label Function 1 AVAIL Request City Pair Availability 2 FLIFO Request Flight Information 3 GFAX Request special services or information on other airlines 4 FAX Request special services or information on American Airlines 5 RMKS Add remarks information 6 RCVD Add received from 7 TKT Add ticketing field 8 TL Add time limit for ticketing 9 FONE Add telephone number 0 SEG Sell from Air, Car, or Hotel availability display - NAME Add passenger name * DSPLY Display Passenger Name Record (PNR) Sign-in and Sign-out The first step to using the Sabre system is to sign in. For initial sign, in you will input a generic password provided by your instructor. It is placed in the current passcode field, and you then press enter to sign in. This will be your current passcode the next time you sign in. To change your passcode: Input your current passcode, tab to the new passcode field, input your new personal passcode, and press enter. This will sign you into the system and your passcode will be changed. For security purposes, the passcode will not appear on the screen. You will always use your assigned ID number and the passcode that you create. Sign In Task Format Example 1 Type SI* followed by your agent identification number. Signs into all work SI*(ID Number) areas – A,B,C,D,E,F Note: SI(ID Number) signs into one SI*941032AAS current work area. 2 Type your passcode in the sign-in mask. TEXT012 Basic Sabre Formats and Functions Training Guide November 2006 Sign-in and Sign-out 7  (7-8 alpha-numeric characters required) Example Response AGENT SIGN IN CURRENT PASSCODE ID SUF DUTY CODE AREA NEW PASSCODE Components of the Sign-in Mask NBR Component Function CURRENT PASSCODE An area where you type your current passcode. (passcode will not appear when typed). ID Reflects your agent identification number. SUF Reflects an agency’s location – pseudo city code (PCC). DUTY CODE Reflects duty code or level of access. AREA Reflects the area to be signed-in. NEW PASSCODE An area where you can change your passcode. Passcode Guidelines You are required to create and periodically change personal passcodes. The following guidelines meet company security mandates: Must be a minimum of seven, and a maximum of eight characters. Cannot contain “Q” or “Z” or proper names and words such as Sabre, Dallas, Marie, or Joe. Must contain at least one alpha and one numeric character. Cannot include more than 2 repeating characters. Example: AA1BB12 is correct; 111AA22 is not acceptable. Sabre employees must change their passcode every 45 days (every 90 days for external customers) and cannot use the last 4 passcodes. Users will be locked out after 6 invalid sign in attempts. You must establish a Personal Identification Number (PIN). This will allow you to reestablish a new passcode if you forget or are locked out. To Establish a PIN: Enter PIN HELP for guidelines to establish a PIN or to change a passcode Once signed in, type H/PIN Follow the instructions to enter your PIN. If accepted, the response is - PIN ESTABLISHED - Basic Sabre Formats and Functions Training Guide November 2006 Sign-in and Sign-out 8  PIN Criteria: PIN must be four numeric characters and cannot be all zeros PIN cannot contain the same sequence of numbers as your sign-in ID You are responsible for maintaining the privacy and confidentiality of your PIN Once assigned, you *CANNOT* change your PIN Sign-out Task Format Example Sign out of current work area SO Sign out of all work areas SO* Sabre Work Areas After signing into Sabre, the following entries can be made to change or display your work area. Task Format Example Change to a different work area (work area letter) A, B, C, D, E, or F B Display current work area *S Display the status of all working areas *S* Display the status of all working areas *S*P and assigned printers Redisplay sign-in message SMLS to display a more complete listing. Meal Codes Code Description Code Description B Breakfast K Continental breakfast L Lunch S Snack D Dinner M Meal F Food for purchase G Food/beverage purchase paid by passenger Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 12  The day of service indicator appears as a number when the 24-hour clock setting is activated. Letters will appear with the 12-hour clock option. You will receive instruction about setting these options later. Days of Week Codes Code Number Description Code Number Description M 1 Monday T 2 Tuesday W 3 Wednesday Q 4 Thursday F 5 Friday J 6 Saturday S 7 Sunday Example: CPA Response with Connecting Service 113DECFRAHNL9A« 13DEC TUE FRA/Z‡1 HNL/HST-11 1LH 454 F9 A9 C9 D9 FRASFO 1000ª 1225P 747 M 0 DCA /E Z9 Y9 B9 M9 H9 Q9 V9 W9 S0 2NW 85 F4 P4 Y4 B4 HNL 8 300P 626P 753 D/F 0 DCA /E M4 H4 Q4 V0 L0 T0 K0 3UA/LH 8845 F4 C4 D4 Z4*FRALAX 950ª 1225P 744 L 0 DCA /E Y4 B4 E0 M4 U0 H4 Q4 V4 W0 A4 4UA 57 F4 Y4 B4 E4* HNL N 345P 735P 763 D/F 0 DCA /E M4 U4 H4 Q4 V4 W4 A4 S4 T4 K4 5DL 27 J4 D4 I4 Y4 FRAATL 945ª 155P 763 L 0 DCA /E B4 M4 H4 Q4 K4 L4 U4 T4 6DL 365 F4 A4 Y4 B4 HNL 5 330P 751P 764 D 0 DCA /E M4 H4 Q4 K4 L4 U4 T4 FOR ADDITIONAL CLASSES ENTER 1*C Availability Shortcuts Task Format Example Request additional flight availability 1* Redisplay last availability 1*R Change the departure time 1*(time) 1*2P Add specified number of days to availability date 1‡(number of days) 1‡1 Subtract specified number of days to availability date 1-(number of days) 1-4 Change arrival city 1*A(city code) 1*AOGG Change departure city 1*D(city code) 1*DLHR Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 13  Task Format Example Change city pair and keep original day and time 1*(city code)(city code) 1*JFKLHR Redisplay original availability 1*OA Display additional classes of service 1*C Requesting Return Availability Task Format Example Request return availability using same date with new 1R(time) time 1R6P Request return availability, add or subtract specified 1R‡(number of days) number of days, for same city pair 1R‡7 1R-(number of days) 1R-7 Request return availability for specified number of days, 1R‡(number of days)* change departure time (departure time) No more than 30 days forward or backward may be 1R‡15*10A requested in any single entry 1R-(number of days)* (departure time) 1R-5*2P Request return availability for specific date, same 1R(day of month) month 1R12 Request return availability for specific date, different 1R(new month) month 1R22NOV Request return availability for specific date and time 1R(return date)(departure time) 1R22NOV10A Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 14 Sell From City Pair Availability After availability is displayed, the next step is to sell the desired seats to create a Passenger Name Record (PNR). The Sabre system offers different ways to request airline seats from participating carriers. Selling Options Task Format Example Sell specified number of seats, in a requested class 0(number of seats)(class of of service, for the requested CPA line number service)(CPA line number) 01Y1 Sell specified number of seats, in a requested class 0(number of seats)(class of of service, for the requested CPA line number and service)(CPA line number)* the connecting flights 01Y1* Long sell entry 0(carrier)(flight number)(class)(date) (city pair) NN(number of seats) 0AA37Y29MARORDSATNN1 Example: Sold Segment 01Y1« 1 DL 742 Y 15OCT F ATLBOS SS1 902ª 1123ª /DCDL /E Display Entries Task Format Example Display the entire PNR. *A Display the entire Itinerary. *I Display only the Itinerary Air segments *IA Ignore Passenger Name Record (PNR) Task Format Example Using this format ignores any PNR information I from your work area Waitlisting A Flight Segment Agents use formats to request waitlisted space on a specific flight from an availability display using the short sell entry when a flight is showing zero (0) seats available in the booking class they desire. Task Format Example Waitlist a seat from specified CPA line 0(number of seats)(class of service) number (CPA line number)LL 01Y1LL Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 15  Waitlist a seat from specified CPA line 0(number of seats)(class of service) number and the connecting flight(s) (CPA line number)LL* 01Y1LL* Waitlist different classes of service from 0(number of seats)(class of service) specified CPA line numbers (CPA line number)(class of service) (CPA line number)LL 01Y3F4LL Display Air Schedules Travel agents use formats to display flight schedules regardless of availability. The entries to display air schedules are identical to CPA entries, except the letter “S” is used instead of the number “1”. Task Format Example Display flight schedules S(schedule date)(departure city)(arrival city) S14NOVJFKFRA Display schedules and specify airline S(schedule date)(departure city)(arrival city)-CHR S8OCTLONZRH‡BA Display schedules with a specific booking S(schedule date)(departure city)(arrival class city)-(booking class) S02DECLAXHNL-M Display schedules and specify a S(schedule date)(departure city)(arrival connecting city city)(departure time)(connecting city) S23JUNHNLLGW8ALAX Display return schedules for specified SR‡(number of days) number of days from the previous schedule display SR‡7 Display return schedules with new date SR(new schedule date) SR23MAY Display return schedules same date SR Redisplay schedule S* Schedules can be accessed up to 331 days from today. However, basic booking request carriers only display schedules for dates up to 180 days from today, or up to the sales date limit set by the carrier, whichever occurs first. Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 16 Flight Information Additional information regarding flight schedules and itineraries can be retrieved with various formats. You can request flight verification on a specific flight number with departure date, from a city pair availability display, or from a booked itinerary. The following formats verify flight information and display the details pertaining to: departure and arrival time and dates enroute stops meal service equipment elapsed flying time mileage smoking/non-smoking flights shared carrier name, if applicable Verify Flight Information from City Pair Availability (CPA) Task Format Example Verify flight information from availability segment VA*(segment number) VA*1 Verify flight information from a range of availability VA*(segment numbers) segments VA*1-3 Verify flight information for specific availability segments VA*(segment number)/ (segment number) VA*1/4 Verify flight information with carrier code, flight number, V*(airline code)(flight and date number)/(date) V*CX288/10MAY Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 17  Example: Verify Flight Information from CPA VA*2« 08AUG FLT SEGMENT DPTR ARVL MEALS EQP ELPD MILES SM 2 QF 8 LAX SYD 1300 2040 LD/LD/LD 744 14.40 7509 N DEP-TOM BRADLEY INTL TERM ARR-INTERNATIONAL TERMINAL Flight Information Explanation Header Description FLT Carrier code and flight number SEGMENT Departure and arrival cities for the segment DPTR Flight’s departure time ARVL Flight’s arrival time MEALS Meal types served in each class or cabin. Note: DU*/MLS provide a complete listing of meal codes and types. EQP Type of aircraft for flight ELPD Duration of the flight in hours and minutes MILES Number of miles for this flight SM or SMD Smoking indicator Y - Yes, smoking is allowed N – No, smoking is not allowed Verify Flight Information from PNR Itinerary Task Format Example Verify flight information from a booked itinerary VI* Verify flight information for a specific segment VI*(segment number) VI*3 Verify flight information for a range of flight VI*(segment number)- segments (segment number) VI*3-5 Verify flight information for non-consecutive flight VI*(segment number)/ segments (segment number) VI*2/4 Example: Itinerary *I 1 AA1777B 29APR Q ATLSJU SS2 751A 109P /DCAA 2 AA 508B 07MAY F*SJUMIA SS2 930A 1220P /DCAA 3 AA2120B 07MAY F MIAATL*SS2 130P 327P /DCAA Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 18  Example: Verify Flight Information from Itinerary VI* FLIGHT DATE SEGMENT DPTR ARVL MLS EQP ELPD MILES SM 1 AA 1777 29APR ATL MIA 751A 935A V 72S 1.44 596 N MIA SJU 1035A 109P L 2.34 1042 N ARR-TERMINAL D 2 AA 508 7MAY SJU MIA 930A 1220P B AB3 2.50 1042 N DEP-TERMINAL D 3 AA 2120 7MAY MIA ATL 130P 327P 72S 1.57 596 N DISPLAY FLIGHT INFORMATION (FLIFO) These formats display actual operational information about a specific flight within 24 hours of departure. The different participating carriers in this program have different requirements about the entry format. Task Format Example Display flight information for today 2(airline code)(flight number) 2CO35 Display flight information for future date 2(airline code)(flight number)/(date of departure) 2IB6251/2AUG Display flight information with required 2(airline code)(flight number)/(date)(boarding point)(off board and off points point) 2NH145/20APRHNDKIX Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 19  Connectivity Tags Connectivity tags indicate the method of communication between Sabre and an airline. These codes appear at the end of the line in CPA displays and itinerary segments. You will receive more detailed coverage on this topic later. Indicator Task Format Example /E Electronic Ticketing Indicates Electronic Ticketing is available for this flight/carrier. /DC(carrier code) Direct Connect Sell The agent can send and receive data seamlessly from the airline’s reservation system while they remain in the Sabre system. /DCA(carrier code) Direct Connect The agent receives true availability in the Sabre Availability system city pair availability display as if they were in that airline’s reservation system. /AB(carrier code) Answerback Answerback functionality means after the agent makes the booking, the airline returns the record locator to the Sabre system via normal teletype transmission. /TA Multi Access or Direct Direct Access provides the agent access to and Access viewership of the airline’s reservation system while they remain in the Sabre system when they sell a segment. Multi Access allows the agent to leave the Sabre system and work in the airline’s reservation system. /AT Multi Access or Direct The airline is in Direct Access connectivity and offers Access the Answerback feature. The segment sold from the Direct Access display on an Answerback participant is And Answerback considered guaranteed. /CL Claim It The agent has claimed a record booked with a participating airline. An image of that reservation is moved into Sabre and the itinerary segments show a CLXX tag. XX is the two-letter airline code. Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 20 Insert and Cancel Segments Air and auxiliary itinerary segments can be moved or reordered after a specified segment. These entries can be made to an itinerary before or after a PNR has been ended. The itinerary remains in the insert mode until after either a *A or *IA entry is made. Insert/Reorder Segments Task Format Example Insert after segment, and sell from /(insert after segment number)/(sell entry) availability /2/01Y1 Insert after segment 2, and insert segment 4 /(segment number to insert after)/ (number of segment to be moved) /2/4 Insert before segment 1 and sell from CPA /0/(sell entry) /0/01Y1 Insert before segment 1, a different itinerary /0/(segment number) segment /0/5 Insert ARNK (Arrival Not Known) Task Format Example Insert an ARNK after segment 2 /(insert after segment number)/0A /2/0A Auto insert of an ARNK whenever applicable 0AA in a PNR Cancel PNR Itinerary Segments Sabre transmits the cancel message to a carrier when you end transaction. Task Format Example Cancel all itinerary segments XI Cancel a specific itinerary segment X (segment number) X2 Cancel multiple itinerary segments X(segment number)/(segment number) X1/4 X(segment number)-(segment number) X1-3 Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 21  MARRIED SEGMENTS Carriers have the ability to control inventory by treating two or more segments as a single unit. Married segments are segments that a carrier returns to an itinerary as joined. The symbol * precedes the outbound city pair and follows the return city pair to indicate that the segments are married. 3 AM 574Y15MAR W*CUNMEX HK1 210P 425P/DCAM*IMHCK5 4 AM 466Y 15MAR W MEXGDL*HK1 630P 735P/DCAM*IMHCK5 Any action taken on one segment in a married connection must be taken on all segments. This restriction applies to changing the class of service or canceling any of the segments. To cancel one segment, you must cancel the entire married connection in one entry. For example: If segment 3 and 4 are married, you cannot type X3 (enter), then X4 (enter). You must use X3/4 to cancel both segments at the same time. If the user attempts to sell/insert an air segment between married segments, an error response displays ‡UNABLE TO INSERT AIR SEGMENT BETWEEN A MARRIED CONNECTION‡ Example: A three segment married connection 1 AM 475Y 5DEC S*IAHCUN HK1 930A 1130A/DCAM*KVGQX3 2 AM 17Y 5DEC S CUNMEX HK1 230P 445P/DCAM*KVGQX3 3 AM 19Y 5DEC S MEXLAX*HK1 600P 755P/DCAM*KVGQX3 CANCEL and REBOOK SEGMENTS If you cancel more than one segment and use separate entries, cancel the highest numbered segment first. The system internally re-numbers the itinerary once you make the itinerary display entry, *I. Task Format Example Cancel segment and sell from city pair X(segment number)‡(sell entry) availability X2‡01Y1 Cancel and rebook flight and class for new X(segment selection)‡00(new date) date X3‡0014JUL Cancel and rebook new segment by flight X(segment number)‡0(long sell entry) number X1‡0AA113SEPJFKLAXNN1 If the requested flight is not available, the system cancels the existing segment and redisplays city pair availability for the requested date. Basic Sabre Formats and Functions Training Guide November 2006 City Pair Availability 22 Create and Modify Passenger Name Records PNR is an acronym which stands for Passenger Name Record. It contains all the information necessary for an agency’s client reservation. Agencies include various optional and mandatory components when creating PNRs. Some carriers have restrictions and limitations to the formats and characters they accept. Therefore, it is important to use standard formats to insure information is properly transmitted. A passenger reservation cannot be completed without the following: Five Mandatory Components The PRINT acronym is helpful to recall all the mandatory PNR components. There is no required order for entering these fields. Phone Received from Itinerary Name Ticketing Example *A 1.2JONES/ALAN/DORIS 1 DL1402F 24JUN J SNAATL HK2 850A 403P /DCDL*XAHFH7 /E 2 DL1445F 30JUN F ATLSNA HK2 605P 755P /DCDL*XAHFH7 /E TKT/TIME LIMIT 1.TAW11JUN/ PHONES 1.SNA715-955-6610-A RECEIVED FROM - DORIS C252.C252*ALD 1227/21APR06 RTSMSC H B M Basic Sabre Formats and Functions Training Guide November 2006 Create and Modify Passenger Name Records 23  The last line of a PNR is called the signature line. It appears when a passenger record is ended. The signature line includes the following information: C252.C252*ALD 1227/21APR06 RTSMSC H B M Component Description C252.C252 Pseudo City Code. Pseudo City Code * Duty Code of agent who created PNR A Agency LD Agent Sign 1227/21APR06 Time/Date PNR was created- military CST time RTSMSC Record Locator H PNR contains History – changes made after the original end transaction. B PNR contains Pre-Reserved Seats M PNR contains Direct Connect Marketing Messages Note: A PNR signature line will only include H, B, or M if the record contains history, pre-reserved seats, or direct connect marketing messages. Itinerary You have learned how to display availability and sell air segments which begins the creation of a PNR. The itinerary field is the area that holds all of the passenger’s travel information. In addition to air travel, a PNR may have auxiliary segments such as: Car Hotel Rail Tour Cruise Insurance Prepaid Ticket (PTA) Miscellaneous Charge Order (MCO) Other (OTH) segment types such as agency service fees or retention segments Note: You will learn about all of these auxiliary segments in later lessons. Name Field The name field (-) holds the passengers name(s). The number of names must match the number of seats booked in the itinerary. Some agencies add reference numbers or codes to the name field for accounting or identification purposes. The reference number is also referred to as a MAN number, and is not transmitted to the airline. Any combination of up to 29 characters with letters, numbers, comma, period (.), dash (-), slash (/), or display (*) are acceptable. Basic Sabre Formats and Functions Training Guide November 2006 Create and Modify Passenger Name Records 24  Task Format Example Enter a passenger name -(last name)/(first name) (title) Note: See optional titles below. -PEREZ/CRISTINA MS Enter names for more than one person -(number in party with same last name) with the same last name (last name)/(first name)/(first name) -2SANCHEZ/MARIA/CARLITO MSTR Change a single passenger name field -(name field number) (last name)/(first name) (title) -1 SMITH/WESSON DR Change a multiple passenger name -(name field number) (number in party) field (last name)/(first name)/(first name) -2 2BROWN/FRANK/VERONICA Delete a name field (applicable when - there is only one name field) Delete a specific name field -(name field number) -2 Delete a name from a multiple -(name field number) passenger name field -1.3 Display the name field only *N Add name with reference number -(last name)/(first name)*(reference number) -SOPRANO/ALICE*4001 Add or change name reference number -name number *(reference number) when name is already in the PNR -2.2 *4321-CORPORATE Delete name reference number -name number * -1.2 * Example: Name Association Entry: -3BAKER/RAY MR/MARIE MRS/STEVE MSTR Response after redisplay: 1.3BAKER/RAY MR/MARIE MRS/STEVE MSTR Name association: 1.1 1.2 1.3 Basic Sabre Formats and Functions Training Guide November 2006 Create and Modify Passenger Name Records 25  Optional Titles: Abbreviation Title Definition DR Doctor Person holding the degree of doctor JR Junior Son having the same given name as the father SR Senior Father having the same name as the son II the Second Next after the first; a son having the same name as the father. III the Third Next after the second; son having the same name as the father LT Lieutenant Officer holding a commissioned military or police force rank CAPT Captain Officer holding a commissioned military or police force rank SR Sister Member of a religious order of women BR Brother Member of a religious order of men FR Father A priest or clergyman MR Mister Male of any age REV Reverend Clergy member or spiritual leader MLLE Mademoiselle Female child or unmarried woman in a French-speaking area MISS Mistress Female child, age 2 to 11 years MS -neutral- Married or unmarried female, any age MRS Mistress Married woman MSTR Master Male child, age 2 to 11years. Basic Sabre Formats and Functions Training Guide November 2006 Create and Modify Passenger Name Records 26 Phone Field The phone field (9) stores all phones numbers in the PNR. It is recommended that travel agents use industry standard phone field formats. If there are multiple phone contacts, the agency phone number should be listed first. When notes, remarks, and non-standard characters such as * , ‡ / # are included in the phone field, this may cause slow responses or teletype rejects from some carriers. Task Format Example Enter the phone field 9(area code)-(prefix)-(number)-(identifier) 9808-555-1234-A Enter the phone field with an 9(area code)-(prefix)-(number)X (extension)-(identifier) extension 9213-555-2120X8971-B Change a phone number 9(item number) (new phone number)-(identifier) 91 817-963-4735-A Delete a phone number 9(item number) 92 Display the phone field only *P9 Identifiers: A = Agency B = Business H = Home M = Mobile F = Fax C = Cell Basic Sabre Formats and Functions Training Guide November 2006 Create and Modify Passenger Name Records 27 Ticketing Field The ticketing field (7) allows information to be entered to store a date and queue information prior to ticketing, depending on the agency needs. After ticketing, this field is automatically updated with ticket numbers. Task Format Example Automatically place PNR on Queue 9 (ticketing queue) on a 7TAW(ticket date)/ specified date 7TAW15AUG/ Automatically place PNR on a specified date and a personal 7TAW(ticket date)/ queue 7TAW15AUG240/ Place PNR on Queue 9 (ticketing queue) immediately 7TAW/ Shows a PNR as ticketed. Used for immediate ticketing (i.e. 7T-A or 7T-text handwritten tickets, instant purchase, walk-ins). PNR will not queue place to ticketing queue 7T-A or 7T-Free Ticket Change a ticketing date 7 TAW(new date) / Note: Entering a new ticketing field deletes the previous time 7 TAW15AUG/ limit field Future ticketing time limit specifying a downline city, carrier, 8(downline city)-(carrier time, and date code)(time)/ date) For all Airlines except AA 8LHR-LH8P/20JUN Add ticketing time limit for American Airlines, assume today’s 8(time) date 84P Display the ticketing field only *T Received From Field The Received from Field (6) is used to identify the person who made or requested the change to the PNR. Task Format Example Enter the received from field 6(name) Note: 6P is commonly used to indicate received from 6MARIA SANCHEZ Passenger Change received from field 6 (name) 6 CARMEN RIOS Display the received from field and signature line of a PNR *P6 Whether you create or change an existing PNR, you must always either end or ignore your transaction. When you End, you want to save the transaction. When you Ignore, you want to disregard the transaction. Basic Sabre Formats and Functions Training Guide November 2006 Create and Modify Passenger Name Records 28  End Transaction Task Format Example End the PNR and store it in the Sabre database E End and redisplay the PNR ER End the PNR and send an email message to the client about the EM itinerary viewable on the Virtually There website. The email address must be in the PNR email address field. End PNR and send e-invoice advising an electronic invoice is EMI available on the web site End PNR and send electronic ticket notification to all email EMT addresses in the PNR Ignore PNR These formats are used to ignore a PNR and remove any changes made since the last time a record was ended. Task Format Example Ignore entries entered to input information into a PNR. This clears the I screen and returns a previously ended PNR to the database without changes. Ignore and redisplay the PNR. Used to ignore changes you do not want IR to save. Optional PNR Data A PNR normally includes various optional fields which provide important details useful to the travel agency and their client. Remarks Field The remarks field (5) is where all PNR remarks are stored. It is used to input customer and agency information, the form of payment, and accounting data. Different formats are used depending on the type of remarks being added to the PNR. Note: When more than one form of payment field has been entered in the remarks field, the system uses only the first 5- field. Task Format Example Store CHECK form of payment in the PNR 5-CHECK 5-CHEQUE 5-CK Store CASH form of payment in the PNR 5-CASH 5-CA Basic Sabre Formats and Functions Training Guide November 2006 Optional PNR Data 29  Task Format Example Store credit card form of payment. The credit 5-*(two-letter credit card code) card number on the passenger receipt will be (credit card number)‡ masked, except for the last four digits. (expiration date month/year) Note: If the * is not included in the form of 5-*AX371409203591005‡05/08 payment entry, the system does not check for credit approval at the time of ticketing. The system does not permit ticketing for amounts less than $1.00 USD. Store credit card form of payment in the PNR, 5-*(two-letter credit card code) but suppress the credit card information from (credit card number)‡ printing on the invoice/itinerary (expiration date month/year)-XN 5-*AX371409203591005‡05/08-XN Change the form of payment in a remarks line 5(item number) (new text) 51 -CK Delete a remarks line 5(item number) 52 Add general information that is not transmitted 5(free text) to the airlines 5DEPOSIT IS DUE MARCH 1ST Add historical remarks. The information is 5H-(free text) captured once the PNR is ended and becomes permanent in the PNR history. 5H-FARE QUOTED 750.00 Add coded remarks. This information will not 5(alpha code)‡(free text) print on the invoice/itinerary. 5C‡USE ZI WIZARD NBR 2B073A Add segment associated invoice remarks. This 5.S(segment number)(space)(text) information will print on the invoice. 5.S1 150.00 NON-REFUNDABLE FEE Note: The space after the segment number is APPLIES FOR CHANGES mandatory. Add segment associated itinerary remarks. 5‡S(segment number)(space)(text) This information will print on the itinerary. 5‡S3 CHECK IN AT LEAST ONE HOUR Note: The space after the segment number is BEFORE DEPARTURE mandatory. Print remarks on itineraries 5‡(remarks) 5‡PENALTY APPLIES ON CHANGES AND/OR CANCELLATIONS Print remarks on Invoices 5.(remarks) 5.AGENCY SERVICE FEE 35.00 Display the Form of Payment field only *- Display only passenger data – remarks *P5 Display alpha coded remarks *(code letter)‡ *T‡ Basic Sabre Formats and Functions Training Guide November 2006 Optional PNR Data 30 Address Fields Task Format Example Description Client’s 5/(client's name) Maximum of six lines of text with up Address to 50 characters per line and each 5/MRS CAROL ODONNELL line must begin with 5/ 5/(street address) 5/34 ROCKLAND STREET 5/(city),(state) (zip) 5/WETHERSFIELD, CT 06109 Delivery 5DL-(address information) Maximum of six lines of text with a Address maximum of 39 characters and 5DL-DELIVER TO KIRK HADEO each line must begin with a 5DL- 5DL-ESTERHAZY #106 5DL-KOENJI MINAMI 5-4-12 5DL-SUGINAMI-KU, TOKYO 166 5DL-JAPAN Agency’s W-(agency name)‡(street address)‡(city), Maximum of six lines of text with a Address (state) (zip) maximum of 50 characters and each line must begin with a W- W-ABC TRAVEL‡123 MAIN STREET‡ DALLAS, TX 76005 Agency’s W-(agency name)‡(street address)‡(city), For example, if the agent typed W- Address with (state) (zip) ABC TRAVEL‡123 MAIN ST in the more than 50 previous entry, the insert after line characters W-ABC TRAVEL‡123 MAIN ST number is 2. The ABC TRAVEL occupies line 1 of the address field. W-(address line number to insert after)/ The ‡ separates the data 123 MAIN (city/state or country/zip or postal code) ST that occupies the second line of W-2/DALLAS TX 75201 the address. Insert agency W-(address line number to insert after)/ See above example address line (city/state or country/zip or postal code) W-3/LANGENBERGHEIMERSTR. 21 Delete entire W-¤ Delete the entire Agency Address Agency Field Address Field Delete W-(line number)¤ Delete specific address line for the specific Agency Address Field address line W-1¤ Change line W-(line number)¤(new address Change a specific line of the Agency of the Agency information) Address Field Address Field W-3¤LANGENBERGHEIMERSTR. 22 Display Entry */ Display Clients Address Field Display Entry *DL- Display Delivery Address Field Display Entry *PAD Display Agency Address Field Basic Sabre Formats and Functions Training Guide November 2006 Optional PNR Data 31  Note: All of the above address fields are optional fields. Only ONE Agency Address Field can be input in a PNR. Passenger E-Mail Address Field An e-mail address can be added or deleted to a PNR in the PE field. When you change or delete a passenger name from your PNR, the e-mail address associated with that name is also changed or deleted. The system permits a maximum of 999 PE‡ fields in a PNR. A cross of lorraine (‡) after the PE code indicates the start of the e-mail address. A second cross of lorraine (‡) at the end of the e-mail address is required. The e-mail address must have one at sign ( @ ) between the cross of lorraines (‡). The e-mail address field must be completed before using one of the EM commands which sends the e-mail to the specified email addresses in the PNR. Basic Sabre Formats and Functions Training Guide November 2006 Optional PNR Data 32  Task Format Example Enter the passenger e-mail field PE‡(e-mail address)‡ Note: If the email address includes an PE‡[email protected]‡ underscore the agent must use two equal signs ==. PE‡[email protected]‡ If an apostrophe is needed the agent must use a single /. E-mail addresses that contain a comma, ampersand, plus sign or percent sign are not allowed. Change the passenger e-mail field PE(line number)¤‡(new e-mail information)‡ Note: The segment number is not required if PE2¤‡JOHN [email protected]‡ there is only one e-mail address line. PE¤‡JOHN [email protected]‡ Delete e-mail address field from the PE field PE(line number)¤ PE3¤ Delete multiple e-mail address fields from the PE(line number),(line number), (line PE Field number)¤ PE1,3,4¤ PE(line number)-(line number)¤ PE1-4¤ Creates a custom subject line for the e-mail 5V‡SL-(free text) message. Agents can include one subject line with free text. The free text is limited to 65 5V‡SL-YOUR REVISED RESERVATION characters. FOR 18JUN Adds free text in e-mail message 5V‡EM-(free text) Agents can include up to 3 lines of free text; 5V‡EM-JUANITA - PLEASE CALL ME AS each line is limited to 65 characters. The three SOON AS YOU GET THIS E-MAIL. lines combine to form one e-mail paragraph. Display all passenger e-mail address fields in *PE a PNR Frequent Traveler Numbers These formats are used to store a passenger’s frequent flyer number in a PNR. A message is transmitted to a participating carrier to give passengers mileage credit for the bookings made in the Sabre system. A separate frequent flyer entry must be made for each name and airline. The name field in the PNR must match the carrier’s frequent flyer card name to ensure mileage credit. The system generates a message to send this information to the carrier. Basic Sabre Formats and Functions Training Guide November 2006 Optional PNR Data 33  Task Format Example Transmit frequent flyer number FF(airline code)(number)-(name field number) Note: Name select is not required for FFSR1234567-1.1 PNRs with one passenger name. Transmit frequent flyer number of one FF(airline code)(number)/(airline code)-(name airline to accrue miles on another airline field number) Note: Example: BA flight miles will be FFAA1234567/BA-2.1 credited to AA frequent traveler number. Delete a frequent flyer number FF(frequent flyer line number)¤ FF3¤ Delete a range of frequent flyer numbers FF(first frequent flyer line number)-(last frequent flyer line number)¤ FF2-5¤ Delete specific frequent flyer numbers FF(frequent flyer line number),(frequent flyer line number)¤ FF1,3¤ Delete all frequent flyer numbers FF¤ALL FF¤ALL Modify frequent flyer information (FF line number)¤(carrier code)(frequent traveler number) FF1¤UA5522123 Display frequent flyer field *FF OSI (Other Service Information) Agencies use Other Supplementary Information (OSI) messages when they need to send information to the carrier that does not require action or a reply by the carrier. These are low- priority messages usually used for information purpose only. OSI messages are sent to carriers, however, Sabre cannot guarantee the carrier will process the message. This will be discussed in more detail later. Task Format Example Transmits a message to a carrier 3OSI (airline code) (free text) 3OSI MX HONEYMOON TRIP Transmits information to a particular 3OSI (airline code) (free text)-(name field number) carrier for a specific passenger 3OSI QF SPEAKS FRENCH ONLY-1.2 Transmits information to American 4OSI (free text) Airlines 4OSI 50 YEAR ANNIV TRIP Basic Sabre Formats and Functions Training Guide November 2006 Optional PNR Data 34  Task Format Example Transmits information to AA for a specific 4OSI (free text)-(name number) passenger name 4OSI GERMAN SPEAKER-2.1 Delete a single GFAX field 3(line number)¤ 32¤ Delete multiple GFAX fields 3(line number),(line number)¤ 34,7¤ Delete a range of GFAX fields 3(line number)-(line number)¤ 35-8¤ Delete a single AFAX field 4(line number)¤ 42¤ Delete multiple AFAX fields 4(line number),(line number)¤ 45,7¤ Delete a range of AFAX fields 4(line number)-(line number)¤ 45-8¤ Display all GFAX