Production and Operations Management Past Paper PDF

**[Production and Operations Management -- section 1-2]** **Multiple-Choice Questions (MCQ)** 1. **What is the primary goal of Operations Management?** - A\) To manage employees efficiently - B\) To oversee the production and delivery of goods and services - C\) To ensure max...

**[Production and Operations Management -- section 1-2]** **Multiple-Choice Questions (MCQ)** 1. **What is the primary goal of Operations Management?** - A\) To manage employees efficiently - B\) To oversee the production and delivery of goods and services - C\) To ensure maximum profits - D\) To focus only on service operations\ **Answer**: B 2. **Which of the following is *not* typically considered a \"good\"?** - A\) Automobile - B\) Computer - C\) Legal counsel - D\) Shampoo\ **Answer**: C**\ ** 3. **What is a key characteristic that distinguishes service operations from manufacturing?** - A\) Uniformity of input - B\) Customer contact - C\) Quality assurance - D\) Production method\ **Answer**: B 4. **What term refers to a sequence of activities and organizations involved in producing and delivering a good or service?** - A\) Supply Chain - B\) Value Chain - C\) Production Line - D\) Logistics\ **Answer**: A 5. **Which system of production involved skilled workers using simple tools to produce small quantities of customized goods?** - A\) Craft Production - B\) Mass Production - C\) Lean Production - D\) Scientific Management\ **Answer**: A\ **\ \ \ \ ** 6. **Which of the following concepts emphasizes that the whole is greater than the sum of its parts?** - A\) Scientific Management - B\) Systems Approach - C\) Human Relations Movement - D\) Lean Manufacturing\ **Answer**: B 7. **Which management theory focused on optimizing worker efficiency through observation and measurement?** - A\) Human Relations Movement - B\) Systems Approach - C\) Scientific Management - D\) Operations Research\ **Answer**: C 8. **Which of the following is *not* typically included in system design decisions in operations management?** - A\) Facility location - B\) Quality assurance - C\) Capacity planning - D\) Product planning\ **Answer**: B 9. **Which of the following is an example of a system operation decision?** - A\) Scheduling - B\) Facility layout - C\) Capacity planning - D\) Product design\ **Answer**: A 10. **Which concept describes giving up one thing in return for something else in decision-making?** - A\) Optimization - B\) Modeling - C\) Trade-offs - D\) Pareto Principle\ **Answer**: C **True or False** 1. Operations management focuses exclusively on manufacturing industries.\ **Answer**: False 2. Feedback in the transformation process is used to identify if corrective actions are needed.\ **Answer**: True 3. Services are typically easier to patent than physical goods.\ **Answer**: False 4. In systems thinking, subsystems are designed to work independently without much interaction.\ **Answer**: False 5. Scientific management focuses on improving work methods and maximizing output.\ **Answer**: True 6. Process variation typically leads to increased efficiency in operations management.\ **Answer**: False 7. The systems approach in operations management focuses on the output and objectives of the entire organization over any single subsystem.\ **Answer**: True 8. Operations managers typically spend more time on system design decisions than system operation decisions.\ **Answer**: False 9. Historical advancements in operations management include contributions from Japanese manufacturers like Just-in-Time production.\ **Answer**: True 10. Sustainability in operations management refers solely to the economic use of resources.\ **Answer**: False **Complete the Sentences** 1. The \_\_\_\_\_\_\_\_ revolutionized manufacturing by introducing concepts like interchangeable parts and division of labor.\ **Answer**: Industrial Revolution 2. \_\_\_\_\_\_\_\_ Production involves high-skilled workers creating customized goods in small quantities.\ **Answer**: Craft 3. A \_\_\_\_\_\_\_\_ is a model that simplifies real-life phenomena to focus on key aspects.\ **Answer**: Decision-making model 4. The \_\_\_\_\_\_\_\_ principle states that a few critical factors account for a large percentage of results in many areas of management.\ **Answer**: Pareto 5. \_\_\_\_\_\_\_\_ is a supply chain issue that involves managing increasing levels of outsourcing and globalization.\ **Answer**: Complexity