Governance Course PDF

M6 Tuesday, September 17, 2024 10:18 AM Course 6: Governance. In this course, we will describe the governance model with appropriate accountability. By the end of this course, you will be able to: Identify options for GBS operating models Identify options for GBS governance Define glo...

M6 Tuesday, September 17, 2024 10:18 AM Course 6: Governance. In this course, we will describe the governance model with appropriate accountability. By the end of this course, you will be able to: Identify options for GBS operating models Identify options for GBS governance Define global/end-to-end process ownership Understand the role of GBS in enterprise wide risk management, controls and compliance Service Delivery Model: Governance We are now considering the service delivery model on governance w explores: Governance for how decisions are made Structure and reporting lines Process ownership The global business services (GBS) role in risk management, con and compliance. Governance Operating Models which ntrols Governance Operating Models In this section on governance operating models, we will consider the of governance operating models within GBS organizations. We will b on what you have learned and explored in the course on GBS organ models. What do we mean by governance? Governance, in the context of GBS, is defined as the processes and structures by which the GBS organization, in order to deliver repeat best-in-class GBS services: Sets strategic objectives and cohesive policies and procedures Provides consistent management guidance Assigns roles and responsibilities and decision rights Effective governance is essential for expanding traditional shared se in one function into a leveraged, enterprisewide provider of a variet business services. An effective governance model also forms the framework upon which the GBS organization can build more value- enhancing services as its capabilities mature. Good governance: Establishes an appropriate mandate for the organization's leade Extricates the board from day-to-day issues Develops a customer council when the complexity of stakeholde relationships necessitates doing so, and Implements a separate council comprised of enterprise process owners (along with end-to-end process ownership) when the tim right. In essence, an effective governance model: Coordinates, and provides direction and focus to ensure that th organization continually strives towards best-in-class performan  e use build nization table ervices ty of er er s me is he GBS nce  owners (along with end-to-end process ownership) when the tim right. In essence, an effective governance model: Coordinates, and provides direction and focus to ensure that th organization continually strives towards best-in-class performan Includes the "voice of the customer" to ensure that the services delivered are those they require Facilitates the building of trusted relationships with customers a other stakeholders of the GBS organization Helps to resolve conflict by providing a defined structure and pr for issue resolution, and Provides the framework upon which the GBS organization can b more value-enhancing services over time, adjusting roles and r esponsibilities as organizational capabilities mature. Executive Management Support Is Key Research suggests that the most important factor in successfully implementing an effective GBS governance model is the support rec from executive management. This comes as no surprise, as executive management provides the mandate for the GBS organization to operate, defining the paramete that it needs to navigate the complex relationships with business un executives, functional executives, end users, customers, business pr outsourcers (BPOs) and information technology outsourcers (ITOs). In this course, we will look at three key aspects of governance: The options for implementing GBS operating models that estab reporting lines between the GBS organization and the different functions The governance entities used by GBS organizations The importance of end-to-end process ownership me is he GBS nce s and rocess build ceived ers nit rocess blish  functions The governance entities used by GBS organizations The importance of end-to-end process ownership Risk Management, Controls and Comp Risk management, controls and compliance is a specialized are GBS grows it has a key role to play, so an overview is provided course on governance. The Need for Risk Management and Control There are complexities that need to be monitored and manage operational teams and reviewed by independent assurance-fo organizations. If risk is not managed properly, it can lead to significant impac  pliance ea, but as d in this ed by ocused ct on There are complexities that need to be monitored and manage operational teams and reviewed by independent assurance-fo organizations. If risk is not managed properly, it can lead to significant impac shareholder value.  ed by ocused ct on Control Automation Trends Most organizations currently automate less than 20% of their controls, while forecasting meaningful increases. Key trends include: Automation is on the rise across internal control activities; while identif will grow fast, compliance monitoring will remain the most highly autom Digital transformation will substantially reduce the number of required while providing greater visibility into control violations. Smart automation use will rise, driven by a sharp increase in automatio compliance, remediation and risk-assessment activities. Companies intend to significantly increase their adoption of advanced a with a focus on designing controls, compliance and identification activit More intelligent process automation will be supported by a dramatic in the ability to sort through large amounts of data. e fication mated. controls, on of analytics, ties. ncrease in