Organizational Change PDF

ORGANIZATIONAL CHANGE ORGANIZATIONAL BEHAVIOUR Dr Anubhuti Singh What is Organizational Change ◻ Planned or unplanned transformations in an organization’s structure, technology and people ◻ Characteristics of Change Whole organization affected Disequilibrium Requires adjus...

ORGANIZATIONAL CHANGE ORGANIZATIONAL BEHAVIOUR Dr Anubhuti Singh What is Organizational Change ◻ Planned or unplanned transformations in an organization’s structure, technology and people ◻ Characteristics of Change Whole organization affected Disequilibrium Requires adjustment Leads to resistance Is brought about after thorough Cost Benefit Analysis Factors leading to Organizational Change Internal External Change in Top Management Technology Change in size of Business Environment Organization Environmental factors- Performance gaps economic, demographic, Employee needs and socio-cultural expectations Govt. regulations Deficiency in existing organizational arrangements Resistance to change ◻ Natural ◻ Expressed in various behaviours - attempt to delay, discredit or prevent implementation of change ◻ Both white collared and blue collared workers resist change ◻ Chain reaction effect ◻ Not all changes are resisted Reasons for resistance ◻ Nature of change ◻ Method of change ◻ No benefits of change Types of resistance ◻ Logical resistance Due to lack of proper information ◻ Psychological resistance Due to employee’s emotions, sentiments and attitudes aroused because of people’s perception of how change will affect them ◻ Sociological resistance Due to challenge to group interests, norms and values Benefits of Resistance ◻ Re-examine proposals ◻ Foresee problems ◻ Communication ◻ Feedback Implementing Change – Kurt Lewin’s Model Kurt Lewin’s Model ◻ Unfreeze Determine what needs to change Ensure there is strong support from senior management Create a compelling message about why change has to occur Manage and understand the doubts and concerns ◻ Change Communicate often Deal with problems immediately Involve people in the process ◻ Refreeze Develop ways to sustain the change Create a reward system Provide support and training Overcoming Resistance to change ◻ Use of group forces ◻ Providing a rationale for change ◻ Participation ◻ Shared rewards ◻ Employee security ◻ Communication and education ◻ Stimulating employee readiness ◻ Working with the total system Thank You