Operation Management Week 3 PDF

Week 3 DOMAIN OF PRODUCTION AND OPERATION MANAGEMENT CHARACTERISTICS OF PRODUCTION SYSTEM SCOPE OF PRODUCTION/OPERATION MANAGEMENT  Production management is the process of managing a business’s activities to ensure that products and services are delivered efficiently and effecti...

Week 3 DOMAIN OF PRODUCTION AND OPERATION MANAGEMENT CHARACTERISTICS OF PRODUCTION SYSTEM SCOPE OF PRODUCTION/OPERATION MANAGEMENT  Production management is the process of managing a business’s activities to ensure that products and services are delivered efficiently and effectively. Production Management is concerned with the “how” and “when” of product and services reached the customers with utmost satisfaction  OPERATION MANAGEMENT IN THE HOSPITALITY The hotel industry is one that The four ( 4) requires balancing the needs of Organizational your customers and balancing the Strategies needs of your labor budget. The key to doing this is by increasing *Product/Innovation your staff productivity, so you get *Revenue/Sales the most from every hour an *Service employee spends on the clock. *and Process  Characteristics of a production system Simplicity - Modularity Adaptability Modifiability Production systems are systems that are used to produce goods or services. These systems often involve multiple steps or proesses that must be completed in order to produce the final product  measured by how many outputs are generated from how many inputs. can be increased in a number of ways What is productivity in the context of the Maintaining input but increasing output. hospitality industry? Increasing input and increasing output.  IMPORTANCE OF CUSTOMER SATISFACTION it's the customer service which acts as the soul of hospitality. Service in the hospitality industry is the level of assistance provided by a hotel staff to facilitate the purchase by the client Simply put, hospitality is the art of making someone feel welcome in your home. It's a way of showing love. When you invite someone into your home, whether it be just to visit, spend the night, for a meal, or for however long a time, you are inviting them into what is usually a private part of your life.  The Four Organizational Strategies *  11 SECTORS OF THE HOSPITALITY INDUSTRY 1. Accommodation 2. Food & Beverage 3. Travel & Transportation 5. Meetings and 4. Tourism Events 6. Attractions  11 SECTORS OF THE HOSPITALITY INDUSTRY 8. Recreation 9. Technology 10. Cruise 11. Casinos Thank you for listening