OB - Tutorial 1.pdf

Organizational Behavior Tutorial Class 1 Benefits of OB Manager: Someone who gets things done through other people in Determine manager effectiveness...

Organizational Behavior Tutorial Class 1 Benefits of OB Manager: Someone who gets things done through other people in Determine manager effectiveness organizations. Leadership and communication skills are critical in Organization: A an organization consciously coordinated social unit composed of Lower employee turnover and higher quality two or more people that applicants functions on a relatively Better performance, financial gains continuous basis to achieve a common goal or set of goals. MANAGEMENT FUNCTIONS MANAGEMENT ROLES Planning Interpersonal (Figurehead, Leader, Liaison) Organizing Informational (Monitor, Disseminator, Leading/Actuating Spokesperson) Controlling Decisional (Entrepreneur, Disturance Handler, Resource allocator, Negotiator) MANAGEMENT SKILLS MANAGEMENT ACTIVITIES Technical Skills Traditional management (POAC) Human Skills Communication Conceptual Skills Human resource management Networking What is Organizational Behavior? Field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness. OB is a combination of Systematic study Evidence-based Management (EBM): Intuition Related to psychology, social psychology, sociology and anthropology There are few, if any, simple and universal principles that explain OB > depends on contingency variables. OB Model Diversity in Organizations Workforce Diversity Diversity Management Discrimination is to note a difference between things. Unfair discrimination assumes stereotypes about groups. Surface-Level Diversity Refusal to recognize individual (Biographical characteristics) differences is harmful to organizations and employees. Deep-Level Diversity (Perceptions, ability, etc.) Diversity Characteristic Biography Characteristics Other Differentiating Characteristics - Age - Tenure - Sex - Religion - Race and Ethnicity - Sexual Orientation - Disabilities - Gender Identity - Hidden Disabilities - Cultural Identity How Organizations Manage Diversity Diversity management is the process and programs by which managers make everyone more Attracting, Selecting, aware of and sensitive to the Developing, and needs and differences of others. Retaining Diverse Diversity is more successful Employees when it is everyone’s business. Effective Diversity in Diversity Groups Programs Attitudes and Job Satisfaction Three Components of an Attitude Attitudes are evaluative statements (favorable/ unfavorable) about objects, people, or events. They reflect how we feel about something. Attitudes and Behavior Attitude Mitigating Variables Early research: the attitudes determine what they do. Festinger proposed: cases of attitude following behavior illustrate the effects of cognitive dissonance. predicts Cognitive dissonance is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. Research has generally concluded that people seek consistency Behavior among their attitudes and between their attitudes and their behavior. The attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have direct personal experience. Major Job Attitudes Job Satisfaction: A positive feeling about the job resulting from an evaluation of its characteristics. Job Involvement: Degree of psychological identification with the job where perceived performance is important to self-worth. Organizational Commitment: Identifying with a particular organization and its goals and wishing to maintain membership in the organization. Perceived Organizational Support (POS): Degree to which employees believe the organization values their contribution and cares about their well-being. Employee Engagement: The degree of involvement with, satisfaction with, and enthusiasm for the job. Job Satisfaction What causes job satisfaction? Pay influences job satisfaction only to a point. Personality/positive core self-evaluations (those who believe in their inner worth and basic competence). Positive work environment Job satisfaction will affect Job Performance, OCB, Customer Satisfaction, Absenteeism, Turnover, and Workplace Deviance. Job Dissatisfaction