NCC Bank Advanced General Banking PDF

5/13/24, 4:36 PM NCC Bank: Advanced General Banking NCC Bank: Advanced General Banking Answers 1. What year was the Money Laundering Prevention Act enacted? A. 2012 B. 2005 C. 2010 D. 2009 Answer: 2012 (A) The Money Laundering Prevention Act was enacted in 2012 to prevent money laundering and other...

5/13/24, 4:36 PM NCC Bank: Advanced General Banking NCC Bank: Advanced General Banking Answers 1. What year was the Money Laundering Prevention Act enacted? A. 2012 B. 2005 C. 2010 D. 2009 Answer: 2012 (A) The Money Laundering Prevention Act was enacted in 2012 to prevent money laundering and other financial crimes. 2. What is the primary focus of the manual regarding the skills of senior management? A. General banking activities B. Capacity development C. Risk management D. Customer relationship building Answer: Capacity development (B) The manual discusses capacity development aspects connected with the skills of senior management. 3. What is the main topic of chapter 3 in the manual? A. Opening and operating different bank accounts B. Banker customer relationship C. Negotiable Instruments D. Bills Collection and Remittance Answer: Opening and operating different bank accounts (A) Chapter 3 discusses opening and operations of different bank accounts and some other important issues of various types of account operation. https://quizgecko.com/quiz/637998/print/answers 1/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking 4. Which Act is related to the evidence of bank records? A. Anti-terrorism Act, 2009 B. Negotiable Instrument Act, 1881 C. Money Laundering Prevention Act, 2012 D. The Bankers' Books Evidence Act (1891) Answer: The Bankers' Books Evidence Act (1891) (D) The Bankers' Books Evidence Act (1891) is related to the evidence of bank records. 5. What is the year of the Anti-terrorism Act? A. 2009 B. 2005 C. 2012 D. 2010 Answer: 2009 (A) The Anti-terrorism Act was enacted in 2009 to combat terrorism and related activities. 6. What is the primary focus of chapter 5 in the manual? A. Clearing and Collection of Instruments B. BACH, BACPS, Cash and vault managements C. Banker customer relationship D. General banking activities Answer: BACH, BACPS, Cash and vault managements (B) Chapter 5 discusses Clearing and Collection of Instruments: BACH, BACPS Cash, and vault managements, measures for safekeeping of cash. 7. Which chapter is related to Fraud, Forgeries & Malpractices in General Banking? A. Chapter 11 B. Chapter 10 C. Chapter 9 D. Chapter 12 https://quizgecko.com/quiz/637998/print/answers 2/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking Answer: Chapter 11 (A) Chapter 11 is related to Fraud, Forgeries & Malpractices in General Banking. 8. What is the full form of BFIU in the context of banking? A. Bangladesh Foreign Institution Unit B. Bangladesh Financial Intelligence Unit C. Bangladesh Foreign Investment Unit D. Bangladesh Financial Institution Unit Answer: Bangladesh Financial Intelligence Unit (B) BFIU stands for Bangladesh Financial Intelligence Unit in the context of banking. 9. Which chapter covers Laws and Regulations Related to General Banking? A. Chapter 11 B. Chapter 7 C. Chapter 10 D. Chapter 8 Answer: Chapter 10 (C) Chapter 10 covers Laws and Regulations Related to General Banking. 10. What is the primary focus of Chapter 10? A. Leadership and Managerial Skills in Banking B. Laws and Regulations Related to General Banking C. Banker Customer Relationship D. Risk Management Answer: Laws and Regulations Related to General Banking (B) Chapter 10 primarily focuses on Laws and Regulations Related to General Banking. 11. Which chapter is related to the general laws and regulations of banking? A. Chapter 10 B. Chapter 9 https://quizgecko.com/quiz/637998/print/answers 3/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking C. Chapter 7 D. Chapter 11 Answer: Chapter 10 (A) Chapter 10 is related to the general laws and regulations of banking. 12. What is the year of the Bank Companies Act, mentioned in the study material? A. 1932 B. 1991 C. 1994 D. 1872 Answer: 1991 (B) The Bank Companies Act, 1991 is relevant to general banking. 13. Which Act is relevant to partnership, as mentioned in the study material? A. The Bank Companies Act, 1991 B. The Contract Act, 1872 C. The Companies Act, 1994 D. The Partnership Act, 1932 Answer: The Partnership Act, 1932 (D) The Partnership Act, 1932 is relevant to partnership in general banking. 14. What is the year of the Companies Act, mentioned in the study material, with amendments? A. 1872 B. 1994 C. 1932 D. 1991 Answer: 1994 (B) The Companies Act, 1994, with amendments, is relevant to general banking. 15. Which Act is relevant to contracts, as mentioned in the study material? https://quizgecko.com/quiz/637998/print/answers 4/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking A. The Partnership Act, 1932 B. The Companies Act, 1994 C. The Bank Companies Act, 1991 D. The Contract Act, 1872 Answer: The Contract Act, 1872 (D) The Contract Act, 1872 is relevant to contracts in general banking. 16. How many chapters are there in the study material on General Banking for NCC Bank Limited? A. 10 B. 5 C. 7 D. 8 Answer: 10 (A) The study material on General Banking for NCC Bank Limited has 10 chapters. 17. When does the relationship between a customer and a bank terminate? A. When the customer closes their account B. When the customer's account becomes unclaimed C. When the customer becomes insolvent D. All of the above Answer: All of the above (D) The relationship between a customer and a bank can terminate due to various reasons, including customer's request, unclaimed deposit account, death, insanity, insolvency, undesirable customer, attachment order, or garnishee order. 18. What is the ultimate objective of relationship banking? A. To increase the number of branches B. To increase the number of customers C. To earn sustainable growth in banking business D. To provide low-interest loans Answer: To earn sustainable growth in banking business (C) https://quizgecko.com/quiz/637998/print/answers 5/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking Relationship banking aims to create long-term, mutually beneficial relationships between customers and bankers, with the ultimate objective of earning sustainable growth in banking business. 19. What is the significance of customer service in the banking industry? A. It is necessary for maintaining customer loyalty B. It is only required for loan customers C. It is not significant at all D. It is only important for large banks Answer: It is necessary for maintaining customer loyalty (A) Customer service is crucial in the banking industry, as it helps to maintain customer loyalty and provides a competitive edge. 20. What is the focus of relationship banking? A. On increasing the number of customers B. Only on depositors and borrowers C. Only on regulatory bodies and fellow banks D. On managing relations among depositors, borrowers, and regulatory bodies Answer: On managing relations among depositors, borrowers, and regulatory bodies (D) Relationship banking focuses on managing relations among depositors, borrowers, and regulatory bodies, with the ultimate objective of earning sustainable growth in banking business. 21. What is the outcome of relationship banking? A. Short-term, mutually beneficial relationships B. No relationships at all C. One-way, beneficial relationships D. Long-term, mutually beneficial relationships Answer: Long-term, mutually beneficial relationships (D) Relationship banking aims to create long-term, mutually beneficial relationships between customers and bankers, leading to sustainable growth in banking business. 22. What is a Trust according to the Trust Act, 1882? A. A type of loan https://quizgecko.com/quiz/637998/print/answers 6/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking B. A type of bank account C. A type of investment D. An obligation annexed to the ownership of property, arising out of confidence reposed in a person or group of persons Answer: An obligation annexed to the ownership of property, arising out of confidence reposed in a person or group of persons (D) The Trust Act, 1882 governs the creation and management of trusts in Bangladesh. 23. Who is the person who reposes or declares confidence in a trust? A. The beneficiary B. The owner of the trust property C. The author of the trust D. The trustee Answer: The author of the trust (C) The author of the trust is the person who reposes or declares confidence in another person or group of persons. 24. What is the instrument by which a trust is created? A. A trust deed B. A power of attorney C. A contract D. A will Answer: A trust deed (A) A trust deed is a document that outlines the terms and conditions of a trust, including the rights and responsibilities of the trustee and beneficiary. 25. What should a banker examine thoroughly when opening an account in the names of persons as trustees? A. The trustee's identification B. The trust property C. The beneficiary's identification D. The trust deed Answer: The trust deed (D) The trust deed contains important information about the trust, including the names of the trustees, their powers, and the terms and conditions of the trust. https://quizgecko.com/quiz/637998/print/answers 7/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking 26. Who is the person who accepts the confidence in a trust? A. The owner of the trust property B. The author of the trust C. The beneficiary D. The trustee Answer: The trustee (D) The trustee is the person who accepts the confidence and is responsible for managing the trust property for the benefit of the beneficiary. 27. What is the role of an executor in a will? A. To execute the will according to the testator's wishes B. To appoint an administrator C. To dismiss the will D. To contest the will Answer: To execute the will according to the testator's wishes (A) An executor is responsible for realizing the assets of the deceased and paying off their debts. 28. What is a letter of administration? A. A document dismissing an executor B. A court document appointing an administrator C. A document appointing an executor D. A document contesting a will Answer: A court document appointing an administrator (B) A letter of administration is a court document appointing an administrator to manage the estate of a deceased person who did not leave a will. 29. What is the role of an administrator? A. To manage the estate of a deceased person without a will B. To dismiss an executor C. To execute a will D. To appoint an executor https://quizgecko.com/quiz/637998/print/answers 8/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking Answer: To manage the estate of a deceased person without a will (A) An administrator is appointed by the court to manage the estate of a deceased person who did not leave a will. 30. What is the primary duty of an executor or administrator? A. To contest the will B. To realize the assets of the deceased and pay off their debts C. To dismiss the will D. To appoint an administrator Answer: To realize the assets of the deceased and pay off their debts (B) The executor or administrator is responsible for realizing the assets of the deceased and paying off their debts. 31. What is required of an executor before they can act on a will? A. Dismiss the will B. Obtain a probate from the court C. Obtain a letter of administration D. Appoint an administrator Answer: Obtain a probate from the court (B) An executor must obtain a probate from the court before they can act on a will. 32. What is a personal representative? A. A person appointed by the court to manage the estate of a deceased person B. A person dismissing an executor C. A person contesting a will D. A person appointed by the will to execute the will Answer: A person appointed by the court to manage the estate of a deceased person (A) A personal representative is a person appointed by the court to manage the estate of a deceased person. 33. What is required of an executor or administrator when opening a bank account? A. Sign a power of attorney B. Sign an account opening form and specimen signature card https://quizgecko.com/quiz/637998/print/answers 9/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking C. Dismiss the will D. Appoint an administrator Answer: Sign an account opening form and specimen signature card (B) An executor or administrator is required to sign an account opening form and specimen signature card when opening a bank account. 34. What is the purpose of a letter of probate? A. To contest a will B. To confirm a will C. To appoint an administrator D. To dismiss an executor Answer: To confirm a will (B) A letter of probate is a court document that confirms the will and authorizes the executor to act on it. 35. What happens when a person dies without leaving a will? A. The court appoints an administrator B. The will is dismissed C. The court appoints an executor D. The estate is distributed according to the will Answer: The court appoints an administrator (A) When a person dies without leaving a will, the court appoints an administrator to manage their estate. 36. Who is responsible for distributing the estate of a deceased person? A. The court B. The executor or administrator C. The testator D. The beneficiary Answer: The executor or administrator (B) The executor or administrator is responsible for distributing the estate of a deceased person according to the will or the court's instructions. 37. What aspect of risk management is particularly relevant to the skills of senior management? https://quizgecko.com/quiz/637998/print/answers 10/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking A. Risk assessment B. Risk monitoring C. Capacity development D. Risk mitigation Answer: Capacity development (C) The manual discusses the risk issues and capacity development aspects that are especially connected with the skills of senior management. 38. What is the focus of chapter 6 in the manual? A. Banker customer relationship B. Bills Collection and Remittance C. Cash and vault management D. Negotiable Instruments Answer: Bills Collection and Remittance (B) Bills Collection and Remittance has been placed in Chapter 6. 39. How many areas are covered in the manual? A. Eleven B. Ten C. Twelve D. Thirteen Answer: Twelve (C) The manual is organized under twelve chapters. 40. What is the primary audience of the manual? A. Bank customers B. Senior bank executives C. Junior bank executives D. General banking professionals Answer: Senior bank executives (B) https://quizgecko.com/quiz/637998/print/answers 11/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking The manual is prepared keeping in mind the knowledge requirements of relatively senior level bank executives of the NCC Bank Limited. 41. What type of issues are discussed in chapter 4 of the manual? A. Banker customer relationship issues B. Negotiable Instruments C. Risk management issues D. Cash and vault management issues Answer: Negotiable Instruments (B) Chapter 4 is about Negotiable Instruments that mainly includes different types of negotiable instruments, their features and characteristics and some other important issues. 42. What is the primary focus of Chapter 10? A. General Banking and Operations B. Laws and Regulations Related to General Banking C. Leadership and Managerial Skills in Banking D. Fraud, Forgeries & Malpractices in General Banking Answer: Laws and Regulations Related to General Banking (B) Chapter 10 covers the laws and regulations related to general banking, including the Negotiable Instrument Act, 1881, Money Laundering Prevention Act, 2012, and Anti-terrorism Act, 2009. 43. Which Act is relevant to contracts, as mentioned in the study material? A. Bankers' Books Evidence Act, 1891 B. Anti-terrorism Act, 2009 C. Money Laundering Prevention Act, 2012 D. Negotiable Instrument Act, 1881 Answer: Negotiable Instrument Act, 1881 (D) The Negotiable Instrument Act, 1881 is relevant to contracts, as mentioned in the study material. 44. What is the primary focus of the chapter covering the Negotiable Instrument Act, 1881? A. Laws and Regulations Related to General Banking B. Fraud, Forgeries & Malpractices in General Banking https://quizgecko.com/quiz/637998/print/answers 12/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking C. General Banking and Operations D. Leadership and Managerial Skills in Banking Answer: Laws and Regulations Related to General Banking (A) The primary focus of the chapter covering the Negotiable Instrument Act, 1881 is Laws and Regulations Related to General Banking. 45. Which Act is relevant to the prevention of money laundering, as mentioned in the study material? A. Negotiable Instrument Act, 1881 B. Money Laundering Prevention Act, 2012 C. Anti-terrorism Act, 2009 D. Bankers' Books Evidence Act, 1891 Answer: Money Laundering Prevention Act, 2012 (B) The Money Laundering Prevention Act, 2012 is relevant to the prevention of money laundering, as mentioned in the study material. 46. What is the primary focus of the chapter covering the Anti-terrorism Act, 2009? A. Leadership and Managerial Skills in Banking B. Fraud, Forgeries & Malpractices in General Banking C. General Banking and Operations D. Laws and Regulations Related to General Banking Answer: Laws and Regulations Related to General Banking (D) The primary focus of the chapter covering the Anti-terrorism Act, 2009 is Laws and Regulations Related to General Banking. 47. What is primarily discussed in chapter 10 of the manual? A. Laws and Regulations Related to General Banking B. Risk Management along with risk associated with general banking C. Cash and Vault Management D. Bank Locker and their different issues Answer: Laws and Regulations Related to General Banking (A) Chapter 10 explains Laws and Regulations Related to General Banking. 48. What is the primary focus of chapter 10 in the study material? https://quizgecko.com/quiz/637998/print/answers 13/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking A. Fraud, Forgeries & Malpractices in General Banking B. Leadership and Managerial Skills in Banking C. Laws and Regulations Related to General Banking D. Banker Customer Relationship Answer: Laws and Regulations Related to General Banking (C) Chapter 10 is focused on Laws and Regulations Related to General Banking. 49. Which chapter is related to general laws and regulations of banking? A. Chapter 9: Risk Management B. Chapter 10: Laws and Regulations Related to General Banking C. Chapter 7: Cash and Vault Management D. Chapter 11: Fraud, Forgeries & Malpractices in General Banking Answer: Chapter 10: Laws and Regulations Related to General Banking (B) Chapter 10 covers Laws and Regulations Related to General Banking. 50. What is the topic of chapter 10 in the manual for NCC Bank Limited? A. Laws and Regulations Related to General Banking B. Cash and Vault Management C. Risk Management along with risk associated with general banking D. Bank Locker and their different issues Answer: Laws and Regulations Related to General Banking (A) Chapter 10 discusses Laws and Regulations Related to General Banking. 51. Which chapter is related to laws and regulations in general banking? A. Chapter 10: Laws and Regulations Related to General Banking B. Chapter 7: Cash and Vault Management C. Chapter 11: Fraud, Forgeries & Malpractices in General Banking D. Chapter 9: Risk Management Answer: Chapter 10: Laws and Regulations Related to General Banking (A) https://quizgecko.com/quiz/637998/print/answers 14/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking Chapter 10 covers Laws and Regulations Related to General Banking. 52. What is the primary focus of the sections of the Contract Act, 1872, mentioned in the study material? A. Some important sections related to contracts B. Rules for the execution of a will C. Registration of partnerships D. Liabilities of a banker Answer: Some important sections related to contracts (A) The Contract Act, 1872, is relevant to contracts, and the study material focuses on some important sections of this Act. 53. What is the relevance of the Companies Act, 1994, in the context of general banking? A. It regulates the activities of NGOs B. It governs the operations of banks C. It provides guidelines for the management of a trust D. It has some relevant issues related to general banking Answer: It has some relevant issues related to general banking (D) The Companies Act, 1994, has some relevant issues related to general banking, which are discussed in the study material. 54. What is the primary objective of the Bank Companies Act, 1991, mentioned in the study material? A. To govern the activities of banks B. To regulate the operations of NGOs C. To regulate the activities of partnerships D. To provide guidelines for the management of a trust Answer: To govern the activities of banks (A) The Bank Companies Act, 1991, is relevant to the governance of banks, and the study material focuses on its relevant issues. 55. What is the significance of the relevant sections of the Partnership Act, 1932, mentioned in the study material? A. They have some relevant issues related to partnerships B. They provide guidelines for the execution of a will C. They govern the activities of NGOs https://quizgecko.com/quiz/637998/print/answers 15/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking D. They regulate the operations of banks Answer: They have some relevant issues related to partnerships (A) The Partnership Act, 1932, has some relevant issues related to partnerships, which are discussed in the study material. 56. What is the primary focus of the laws and regulations discussed in Chapter 10 of the study material? A. Relevant sections of various laws related to general banking B. Guidelines for the management of a trust C. Relevant sections of the Contract Act, 1872 D. Relevant issues of the Bank Companies Act, 1991 Answer: Relevant sections of various laws related to general banking (A) Chapter 10 of the study material focuses on relevant sections of various laws related to general banking, including the Contract Act, 1872, and the Bank Companies Act, 1991. 57. What is the obligation annexed to the ownership of property in a trust? A. Acceptance of confidence B. Trust deed C. Confidence reposed D. Beneficial interest Answer: Confidence reposed (C) The obligation annexed to the ownership of property in a trust is the confidence reposed in the trustee. 58. What is the document that contains the names of the trustees and their powers? A. Trust deed B. Letter of administration C. Letter of probate D. Will Answer: Trust deed (A) The trust deed is the document that contains the names of the trustees and their powers. 59. What is the beneficial interest of the beneficiary in a trust? https://quizgecko.com/quiz/637998/print/answers 16/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking A. Right to sell the trust property B. Right to manage the trust property C. Right to appoint new trustees D. Right against the trustees as owner of the trust property Answer: Right against the trustees as owner of the trust property (D) The beneficial interest of the beneficiary in a trust is their right against the trustees as owner of the trust property. 60. What should a banker thoroughly examine when opening an account in the names of persons as trustees? A. The court order B. The letter of administration C. The will D. The trust deed Answer: The trust deed (D) A banker should thoroughly examine the trust deed when opening an account in the names of persons as trustees. 61. What is the person who accepts the confidence in a trust called? A. Author of the trust B. Beneficiary C. Trustee D. Executor Answer: Trustee (C) The person who accepts the confidence in a trust is called the trustee. 62. What is the primary duty of an executor or administrator? A. To appoint a person to look after the property under a letter of administration B. To conduct the affairs of a person after his death C. To realize the assets of the deceased and to pay off his debts D. To obtain the confirmation of the will from the court in the form of a letter of probate Answer: To realize the assets of the deceased and to pay off his debts (C) https://quizgecko.com/quiz/637998/print/answers 17/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking The primary duty of an executor or administrator is to realize the assets of the deceased and to pay off his debts. 63. What is the document required by an executor to act on a will? A. Will of the deceased B. Letter of probate C. Letter of administration D. Certificate of death Answer: Letter of probate (B) The executor requires a letter of probate, which is an official confirmation of the will, to act on a will. 64. What is the role of an administrator? A. To conduct the affairs of a person during his lifetime B. To realize the assets of the deceased and to pay off his debts C. To appoint a person to look after the property under a letter of administration D. To attest a copy of Tenancy Agreement Answer: To realize the assets of the deceased and to pay off his debts (B) The role of an administrator is to realize the assets of the deceased and to pay off his debts, similar to an executor. 65. Who is responsible for distributing the estate of a deceased person? A. Heir B. Next of kin C. Executor or administrator D. Court Answer: Executor or administrator (C) The executor or administrator is responsible for distributing the estate of a deceased person. 66. What is the term for a person who is appointed to conduct the affairs of a person after his death? A. Administrator B. Trustee C. Personal representative https://quizgecko.com/quiz/637998/print/answers 18/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking D. Executor Answer: Personal representative (C) A personal representative is a person who is appointed to conduct the affairs of a person after his death, and can be either an executor or administrator. 67. What is the difference between an executor and an administrator? A. An executor is appointed by the court, while an administrator is appointed by the will B. An executor is responsible for realizing assets, while an administrator is responsible for paying off debts C. An executor is appointed by the will, while an administrator is appointed by the court D. An executor is responsible for distributing the estate, while an administrator is responsible for paying off debts Answer: An executor is appointed by the will, while an administrator is appointed by the court (C) An executor is appointed by the will, while an administrator is appointed by the court when a person dies without leaving a will. 68. What must an executor obtain before they can act on a will? A. Letter of administration B. Will of the deceased C. Letter of probate D. Certificate of death Answer: Letter of probate (C) An executor must obtain a letter of probate, which is an official confirmation of the will, before they can act on a will. 69. What is a letter of probate? A. An official confirmation of the will from the court B. A document required to appoint an administrator C. A certificate of death D. A document required to open a bank account in the name of an executor Answer: An official confirmation of the will from the court (A) A letter of probate is an official confirmation of the will from the court, required by an executor to act on a will. 70. What is the term for a person to whom the execution of a will is entrusted by the deceased? https://quizgecko.com/quiz/637998/print/answers 19/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking A. Personal representative B. Testator C. Administrator D. Executor Answer: Executor (D) A person to whom the execution of a will is entrusted by the deceased is called an executor. 71. What are the duties of an executor and administrator? A. To distribute the estate of the deceased and to pay off his debts B. To realize the assets of the deceased and to pay off his debts C. To conduct the affairs of a person during his lifetime D. To attest a copy of Tenancy Agreement Answer: To realize the assets of the deceased and to pay off his debts (B) The duties of an executor and administrator are to realize the assets of the deceased and to pay off his debts. 72. What is the reason for terminating a customer-bank relationship due to the action of a government authority? A. Court order issued by a civil court B. Directive from the Bangladesh Bank C. Notice from the National Board of Revenue D. Attachment order issued by the income Tax authorities Answer: Attachment order issued by the income Tax authorities (D) The relationship between a customer and a bank can be terminated due to various reasons, including an attachment order issued by the income Tax authorities. 73. What is the primary objective of relationship banking in the banking industry? A. To reduce the bank's operational costs B. To increase the bank's profit margin C. To invest in the stock market D. To create a long-term, mutually beneficial relationship with customers Answer: To create a long-term, mutually beneficial relationship with customers (D) https://quizgecko.com/quiz/637998/print/answers 20/21 5/13/24, 4:36 PM NCC Bank: Advanced General Banking Relationship banking aims to create a long-term, mutually beneficial relationship between customers and bankers, resulting in sustainable growth in the banking business. 74. What is the significance of customer service in the banking industry, according to the study material? A. It is a mandatory service for all banks B. It is a requirement for obtaining a banking license C. It has great significance in the banking industry D. It helps to increase the bank's profit margin Answer: It has great significance in the banking industry (C) Customer service has great significance in the banking industry, as it plays a crucial role in delivering financial services to a large number of customers. 75. What is the result of a successful relationship banking approach? A. Increased customer loyalty B. Reduced operational costs C. Increased bank profitability D. Improved regulatory compliance Answer: Increased customer loyalty (A) A successful relationship banking approach can lead to increased customer loyalty, as it focuses on creating a long-term, mutually beneficial relationship with customers. 76. What is the focus of relationship banking in terms of managing relationships? A. Only with depositors B. Only with regulatory bodies C. Only with borrowers D. Among depositors, borrowers, and regulatory bodies Answer: Among depositors, borrowers, and regulatory bodies (D) Relationship banking emphasizes on managing relations among depositors, borrowers, and regulatory bodies, with an ultimate object to earn sustainable growth in the banking business. https://quizgecko.com/quiz/637998/print/answers 21/21