STI TH2010 Organizational Behavior, Culture, and Diversity PDF

TH2010 Concepts on Organizational Behavior, Culture, and Diversity The continued economic globalization of the tourism and hospitality industry and an increasing influx of migrant workers into t...

TH2010 Concepts on Organizational Behavior, Culture, and Diversity The continued economic globalization of the tourism and hospitality industry and an increasing influx of migrant workers into the companies make it necessary to manage cultural diversity at the workplace effectively. The modern workforce is made up of people of different genders, ages, ethnicity, religions, and nationalities. Organizational behavior (OB) is a field of study that investigates the impact of the three (3) determinants of behavior within organizations: individuals, groups, and structures. OB applies the knowledge gained about the determinants of behavior to make organizations work more effectively (Robbins & Judge, 2018). Major Behavioral Science Disciplines OB is an applied behavioral science built on contributions from a number of other behavioral science disciplines, mainly psychology, sociology, social psychology, and anthropology (Robbins & Judge, 2018). Psychology. It seeks to measure, explain, and sometimes change the behavior of humans and other animals. Contributors to the knowledge of OB are industrial and organizational psychologists. They studied the problems of fatigue, boredom, and other working conditions that could impede efficient work performance. Most recently, their contributions have expanded to include learning, motivation, personality, emotions, leadership effectiveness, job satisfaction, decision-making processes, performance appraisals, work design, and job stress. Sociology. While psychology focuses on the individual, this discipline studies people concerning their social environment or culture. Sociologists have contributed to OB through their study of group behaviors in organizations, particularly formal and complex ones. Their contributions include organizational culture, organizational structure, organizational technology, communications, power, and conflict. Social Psychology. As a branch of psychology, it blends concepts from both psychology and sociology to focus on people’s influence on one another. One major study area is change – how to implement it and how to reduce barriers to its acceptance. Social psychologists contribute to measuring, understanding, and changing attitudes, identifying communication patterns, and building trust. They have made significant contributions to the study of group behavior, power, and conflict. Anthropology. It is the study of societies to learn about human beings and their activities. Anthropologists’ work on cultures and environments has helped people understand differences in fundamental values, attitudes, and behavior among themselves in different countries and within various organizations. Much of today’s understanding of organizational culture and diversity is a result of the work of anthropologists. Organizational culture includes the organization’s vision, values, norms, systems, symbols, language, and beliefs. It is a system of shared meaning based on written and unwritten rules that have been developed over time and are considered valid by members that distinguish the organization from other organizations. Seven (7) primary characteristics capture the essence of an organization’s culture (Robbins & Judge, 2018): Innovation and risk-taking. This is the degree to which employees are encouraged to be pioneering, inventive, and take on possibilities. Attention to detail. This is the degree to which employees are expected to exhibit precision, focus, and thorough analysis to specifics. Outcome orientation. This is the degree to which management focuses on results rather than on the techniques and processes used to achieve them. People orientation. It is the degree to which management decisions take into consideration the effect of outcomes on people within the organization. 01 Handout 1 *Property of STI  [email protected] Page 1 of 3  TH2010 Team orientation. It is the degree to which work activities are organized around groups rather than individuals. Aggressiveness. This is the degree to which people are competitive rather than easygoing. Stability. It is the degree to which organizational activities emphasize maintaining the status quo in contrast to growth. Each primary characteristic above exists on a continuum from low to high. Appraising an organization on the strength of each provides a basis for the members’ shared understanding about the organization, how things are done in it, and the way they are supposed to behave or perform. Multicultural diversity refers to the existence of a variety of cultural or ethnic groups within a society. It is the result of an organizational culture based on race, ethnicity, age, religion, or gender. Race refers to a person's biological or physical characteristics, such as bone structure and skin, hair, or eye color. Ethnicity, on the other hand, refers to cultural factors, including one’s nationality, geographic culture, ancestry, and language. Benefits of Multicultural Diversity Despite the challenge of having a culturally diverse environment, such a setting would also have the following benefits or advantages to an organization (Sawyer, 2018).  It increases people’s interpersonal skills because people from different cultures, when working together, can easily understand others’ views, thus increasing teamwork.  It expands innovation and creativity. Indeed, employees of different backgrounds can help out a lot when it’s time to create new projects. It also means different solutions to a common problem.  It provides a wider range of languages spoken. With an increasing number of international guests or customers, employees in a company can benefit from learning new language/s and thereby expand their knowledge.  It grows a company’s credibility because having people from various backgrounds can make the company more attractive or marketable to potential guests and future workforce.  It increases productivity on complex tasks. A multicultural working environment leads to more effective implementation of the tasks with different people engaged in it. Challenges Concerning Organizational Behavior Today’s working environment brings challenges that open opportunities for organizations to use OB concepts (Robbins & Judge, 2018). Continuing Globalization. National borders no longer constrain organizations since the world has become a “global village”. In the process, organization leaders’ job has changed. Effective leaders anticipate and adapt their approaches to global issues concerning organizational behavior. Globalization has enhanced the diversity experienced in the hospitality and tourism industry because of its multicultural nature. Workforce Demographics. The workforce has always adapted to variations in the economy, longevity, birth rates, socioeconomic conditions, and other changes that have a widespread impact. People adapt to survive, and OB studies the way those adaptations affect individual and group behavior. Studying OB helps organizations investigate the factors that lead employees to make various choices and how their experiences affect their perceptions of their workplaces. In turn, this can help predict one’s organizational outcomes. Workforce Diversity. This trend is one of the most important challenges for organizations. This happens when organizations are becoming more heterogeneous in terms of employees’ gender, age, race, ethnicity, sexual orientation, and other characteristics. Managing diversity is a global concern. 01 Handout 1 *Property of STI  [email protected] Page 2 of 3  TH2010 Social Media. Despite its universality, many organizations continue to struggle with employees’ use of social media in the workplace. This difficult issue on social media usage shows how today’s organization managers are presented with both a challenge and an opportunity for OB. They need to adopt policies designed to protect employees and their organizations with balance and understanding. Once employees are on the job, organizations must provide policies or guidelines about accessing social media at work – when, where, and for what purposes. By doing so, this increases employee satisfaction and improve positive organizational outcomes. Employee Well-Being at Work. One of the biggest challenges to maintain employee well-being is the reality that many workers never get away from the virtual workplace; at some point, employees don’t feel like they are not part of a team. The sense of belonging is very challenging for virtual workers. According to research, one (1) in four (4) employees shows signs of burnout, and two (2) in three (3) report high-stress levels and fatigue. This may actually be an underestimate because workers report maintaining “always on” access for their managers through e-mail, texting, and phone calls. Employee well-being is also challenged by heavy outside personal commitments (i.e., balancing work and family responsibilities). Through the study of OB, organizations can guide managers in designing workplaces that can help their employees deal with work-life conflicts. Positive Work Environment. A growing area in OB research is referred to as positive organizational behavior (POB), which studies how organizations develop human strengths, foster vitality and resilience, and unlock potential. Key subjects in this research are engagement, hope, optimism, and resilience in the face of strain. POB does not deny the value of the negative (such as critical feedback). It challenges researchers to look at it through a new lens and pushes the organization to make use of employees’ strengths rather than dwell on their limitations. Some organizations employ “culture officers” to shape and preserve the company’s personality. Ethical Behavior. In an organizational world characterized by downturns, expectations of increasing productivity, and tough competition, it is not surprising that many employees feel pressured to cut corners, break rules, and engage in other questionable practices. Increasingly they face ethical dilemmas and choices in which they are required to identify right and wrong conduct. Should they “blow the whistle” if they discover illegal activities in their companies? Do they follow orders with which they don’t personally agree? Should they “play politics” to advance their careers? Today’s manager must create an ethically healthy culture for employees in which they can do their work productively with minimal uncertainty about right and wrong behaviors. Companies that promote a strong ethical mission, encourage employees to behave with integrity, and provide strong leadership can influence employee decisions to behave ethically. As future leaders in tourism and hospitality, one needs to develop interpersonal or people skills to be effective in his/her chosen job. OB investigates the impact that individuals, groups, and structures have on behavior within an organization, and then applies that knowledge to make that organization’s culture work more effectively. Workplace diversity not only facilitates easy understanding of different cultural, social, and economic perspectives but also enhances the delivery of satisfactory services through communication and observation. References: Cancialosi, C. (2017, July 17). What is organizational culture? https://gothamculture.com/what-is-organizational-culture-definition Merchant, P. (2016, October 26). Workplace diversity in hospitality & tourism. https://smallbusiness.chron.com/workplace-diversity-hospitality- tourism-15436.html Robbins, S.P., & Judge, T.A. (2018). Essentials of organizational behavior (14th ed.). Pearson Education Limited. Sawyer, K. (2018, July 09). The importance of cultural diversity in the workplace. In Deputy. Retrieved March 27, 2020, from https://www.deputy.com/blog/the-importance-of-cultural-diversity-in-the-workplace Vietnam Manpower. (n.d.). How to effectively manage cultural diversity at workplace in hospitality industry. In Vietnam Manpower. Retrieved March 27, 2020, from http://vnmanpower.com/en/cultural-diversity-management-in-hospitality-industry-bl261.html 01 Handout 1 *Property of STI  [email protected] Page 3 of 3