MT 202 Laboratory Management Glossary PDF

PRELIM|LABORATORY MANAGEMENT GLOSSARY MT 202|FIRST SEMESTER| S.Y. 2024-2025 POST-DISCUSSION|PRELIM LABORATORY MANAGEMENT GLOSSARY Human relations movement...

PRELIM|LABORATORY MANAGEMENT GLOSSARY MT 202|FIRST SEMESTER| S.Y. 2024-2025 POST-DISCUSSION|PRELIM LABORATORY MANAGEMENT GLOSSARY Human relations movement An approach to management, focusing on the LESSON 1 worker and his individual needs. Administration Managerial work with a service orientation. Intuitive decisions Utilization of hunches, subjective values, and Bureaucracy personal or emotional factors in deciding what Organizational hierarchies and defined lines of actions to take. control. Judgmental decisions Business ethics Conclusions reached after data are gathered, facts Learning and doing the right thing in the workplace, analyzed, and concrete examples explored. directly relating to products, services, and stakeholders. Leadership Influencing others to attain group, organizational, Conflict of interest and societal goals. A situation in which a person has a private or personal interest sufficient to appear to influence the Lean objective exercise of his duties. Optimizing customer value while minimizing waste, using fewer resources. Contingency theory A decision-making strategy, considering all aspects Lean Six Sigma of the current situation and acting on that Combining Lean and Six Sigma, time and process information. efficiency. Continuous/lifelong learning Management A self-empowering theory, that the employee will Getting things done through other people. throughout his life learn and strive to improve and move on to new things. Management by objectives Setting goals for the individual to achieve, Continuous quality improvement dovetailing with larger organizational objectives. A more human-focused quality management theory, relying heavily on worker involvement in the product Management science improvement process. Management techniques based on mathematical models. Cultural lag The gap between technological advances and the Moral maze ability of society to control and work with them. Unclear ethical issues. Decision theory Nonprogrammed decisions The study of how decisions are made and what Unusual or atypical situational solutions. guides a manager to a good decision. Operations management Hierarchy of needs Applied management technique, utilizing Defined by Maslow, from the most basic to the mathematical modeling and industrial engineering highest level, needs to be addressed to motivate the to promote efficiency and effectiveness. employee. Process reengineering Communication Rethinking current work in favor of doing something The exchange of information, flowing in all directions new. within the organization. It can be written or spoken, verbal or nonverbal, formal or informal. Situational management Acting only on what needs to be addressed at a Delegation particular moment and recognizing that there is no Assigning a specific task to an accountable best way to get a job done. subordinate. Six Sigma Directing A highly disciplined process focusing on developing Planning a specific action and actively overseeing and delivering near-perfect products and services. the execution of a plan. Strategic decision Environmental analysis Focus on an organization’s relationship with the A thorough and systematic review of the external external environment, competitive posture, and and internal factors that affect the functioning and major policies. performance of the laboratory. Systems theory Facilitation The merger of the theories from scientific The process of assisting participants to move through management and the human relations movement. material in a logical and structured way. Tactical decision Goal Steps toward the implementation of organizational A desired outcome that the organization hopes to strategy. attain. Taylorism and scientific management Metrics An approach to work and the workplace where Specific, quantifiable measurements used as an every job is divided into the smallest possible indicator of progress. segments and each segment is examined and improved. Mission statement A written statement that clearly defines what the Theory X and theory Y organization does and why it is important. Defined by McGregor, a theory highlighting the difference between those who believe people need Motivation to be forced to work versus those who believe Inspiration to perform in a desired way or to achieve people want to work. a desired result. Total quality management Organizational chart Designed-in product quality, with the focus on A diagram showing relationships among functional customer wants and needs as the key drivers in areas within an organization. product and process improvement. Organizing LESSON 2 The process of structuring resources and activities in a way that promotes the accomplishment of specific activities. Accountability An individual’s obligation to be responsible for his or Performance evaluation her own actions within the work environment. Formal feedback on job performance. Coaching Policies Providing an employee with guidance, direction, Internally generated rules that establish behavioral motivation, and support with the objective of expectation within the laboratory. improving all aspects of job performance. Priority Weighing the importance of the tasks at hand to determine which have the highest level of immediate precedence. Standard operating procedures (SOPs) A written set of instructions that codify technical and administrative activity in the laboratory. Strategic planning A methodical and structured process whereby an organization defines its mission, identifies directions, develops a unified approach, prioritizes long- and short-term goals, assigns accountabilities, and allocates financial resources. Strategy An artful means to a defined objective or goal. SWOT analysis Analysis of the laboratory’s strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are often internal to the organization, while opportunities and threats are often externally derived. Vision statement A written statement that clearly and concisely articulates what the organization expects to become. Workflow Tasks organized and accomplished in a particular way to achieve a specified result.