MPU 2222 Chapter 1: Introduction to Communication Skills PDF

July 2023 Introduction to Communication Skills What is Communication? ▪ Complex ▪ Two-way process ▪ Success only when ALL parties involved have the SAME understanding of what has been communicated 2...

July 2023 Introduction to Communication Skills What is Communication? ▪ Complex ▪ Two-way process ▪ Success only when ALL parties involved have the SAME understanding of what has been communicated 2 1  July 2023 Basic Principles of Communication Basic principles of communication ▪ Know your audience – SUIT your materials to the audience’s background and levels ▪ Know your purpose and topic – and STAY in topic ▪ Anticipate objections and present a complete picture – BE PREPARED ▪ Communicate a little at a time, check if your listeners understand ▪ Present information in several ways – DO NOT KILL your audience with loaded texts or lengthy verbal information without visual supports ▪ Develop practical, useful ways to gain feedback – Two-way communication process 3 The Communication Process Active Listening (in equal parts) COMMUNICATION Talking & Responding 4 2  July 2023 Communication Elements Communication elements Sender – The Source Sender Message – Information to be delivered and received Noise Message Medium – Sender to encode message in a form that can be understood Receiver – Decode the message and Communication generate Context Medium Feedback – to confirm understanding or to further develop communication process Context – Setting and situation where the communication takes place Feedback Receiver Noise – Interferences 5 Example of a Communication Exchange Process Example of a communication exchange process Sender? Receiver? Medium? Message? Feedback? Context? Noise? 6 3  July 2023 Non-Verbal Communication 7 TYPES OF NON-VERBAL COMMUNICATION 8 4  July 2023 Non-verbal Communication Non-verbal communication 9 Ways of talking Sounds (e.g. Posture (e.g. (e.g. pause, laughter) slouching) stress on words) Appearance Head movement Hand movement Facial Eye movement Body contact expressions 5  July 2023 Verbal Vs Non Verbal Communication Verbal Non-Verbal The exchange of information by The exchange of information by words wordless cues Has less chance of confusion and Has more chance of confusion and misunderstanding the message misunderstanding the message Leads to prompt interchange of Takes more time to reach the information interchange of information Doesn’t really require the presence Requires the presence of both of both parties at the same place parties at the same place Why do We Need to Continuously Develop Communication Skills? 12 6  July 2023 The Importance  The ability to communicate is an essential life skill and one that can be continually developed.  Even if you are a naturally good communicator, there are always opportunities and ways to enhance your communication skills. 13 Thanks! Any questions? Next session: ▪ Chapter 2 ▪ PBL 15 7